Rated 3.0 out of 5.0 by Travelust Great Location
This is a great location and a great effort is being made to make it a great hotel. There are a couple of drawbacks and opportunity areas. All rooms are NOT created equal!
If you are a person who likes ice, and I do, be sure and stay on one of the floors that actually has an ice machine. If you are a person who relies on the small shampoo/conditioner samples, be sure you are not staying more than a single night, because there are no refills. If you are someone who needs access to a phone, it either doesn't ring in, or ring out, and after those features are fixed then you have a blinking red light that you have to cover with something because there is no way to clear that light. ( I called the desk, but this final issue was confounding) Some of the wallpaper was peeling off the wall, but the room was generally clean and the furniture was in good repair.
I will probably stay there again because of the location and friendly staff, I just accept the short-falls.
May 5, 2013
Rated 5.0 out of 5.0 by KailuaBoy KailuaBoy
We had an excellent time here. The jacuzzi in the room was awesome. Also close to a lot of eating facilities. The breakfast was perfect. The only problem we had was the tub kept getting clogged.
May 5, 2013
Rated 5.0 out of 5.0 by PleasedGuest Excellent!
I greatly enjoyed the atmosphere- nice fireplace! The Waukegan Holiday Inn Express & Suites has a great upscale feel!
May 1, 2013
Rated 3.0 out of 5.0 by Sleptonfloor Wrong room?
We booked this room as part of a group block. The night before arriving, we found out we may have an extra person with us. Unsure of the type of room we had reserved, I called the hotel. I was told we would have 2 queen beds and a sleeper sofa. When we checked in there was no sofa. There was no cot or rollaway available. It took 2 trips to the front desk, a phone call and an hour wait to get some linens for our extra guest to sleep on the floor. Had we known the room only had the 2 beds, our additional guest would not have made the trip with us and you'd be reading a very positive review on the facility. The beds were comfortable....but the floor not so much. For the hotel being full, it appeared the front desk was under staffed.
We come to this area frequently for sporting events. This was the first time staying at the HIE. Unfortunately, on our next visit, we will try to go to one of your nearby competitors. The rooms were more accommodating for the price.
April 27, 2013
Rated 5.0 out of 5.0 Our overall experience was excellent!
If we stay in another state we are going to look another Holiday Inn Express. In the one we stay there are a lot of restaurant and Walmart really close.
March 31, 2013
Rated 4.0 out of 5.0 by Aggie84 Nice hotel for business and pleasure
I come to the area on business several times a year and always stay here if available. Clean rooms, great food, nice fitness center. Staff are friendly and very helpful.
March 26, 2013
Rated 5.0 out of 5.0 by Stefano69 Never been happier
From check in to check out, completely satisfied!! I have stayed in hundreds of hotels and have never been more happier.
March 21, 2013
Rated 5.0 out of 5.0 by Jmeson Great stay for a great value!
Upon checking in, we were promptly greeted. We were also offered the Priority Club Rewards program, which I signed up for. We had never even heard of it before, prior to that visit. We got an awesome first impression of the hotel. There was a large & comfortable lobby with a fireplace, couches, & tables. They had utensils & offered free coffee & hot cocoa 24/7.
The hotel was grand & our jacuzzi room was spacious, clean, & smelled extremely good. Unfortunately, we did have a couple of issues, which were I soaked my socks by walking onto a wet spot on the carpet & our linens were damp. They smelled fresh & appeared to be very clean, so we believe they simply hadn't dried enough before being put onto the bed. Nicole, at the front desk, called to check on us about 30 minutes after settling into the room. We informed her of the wet spot, then later called her back to tell her about the damp sheets. She offered us a new room both times & we took the offer the second time around. She called & also personally walked up to make certain that our new room was up to our standards, which it most certainly was.
Later that night, we used the jacuzzi & it worked great, except the jets wouldn't turn off, once we were finished using it. We called the front desk & someone came up to help us immediately. The button ended up being stuck inside, but the receptionist was able to get it resolved quickly.
Both receptionists were very accommodating & made sure that our stay was a pleasant as possible. They addressed our issues immediately & were exceptionally nice. (No attitudes, which was great, since I don't take kindly to rudeness & we have certainly experienced that at SEVERAL other hotels before). Aside from the couple mishaps, we were satisfied with our stay & very pleased with the attention & hospitality that we received from the staff. The free breakfast was a bonus, as it was fresh & better than most continental breakfasts. We were even able to check out at a later time, for being Priority Club members. We definitely recommend this hotels to others & plan on returning in the very near future!
March 12, 2013