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Rated 4.3 out of 5 by 153 reviewers.
Rated 4.0 out of 5.0 by Nice Town The stay was very nice even sence i had to work. We were placeing aromor stone on the breakwall to help the town from wave action from the lake November 5, 2014
Rated 3.0 out of 5.0 by Rude Desk staff Front Desk personnel was rude. The remainder of the hotel staff were very friendly and courteous. Pool area dirty. Way too much chlorine in the air in the pool area. Eyes were burning within 10 minutes of sitting in there watching the kids. November 2, 2014
Rated 5.0 out of 5.0 by clean the hotel was clean, not enough towels were provided though, computers at hotel were both down and the WIFI reception was very poor, breakfast was good, Upon arrival she never asked about my priority status, I had to tell her and ask for water, she couldnt find it at first but then I gave reservation number and she said it had been noted and then she gave me a bottle of water, I felt she should have given me 3 since there were 3 adults no cookies like other hotels but I guess with the economy you had to cut that! October 30, 2014
Rated 5.0 out of 5.0 by Father of a Recruit This is a great place to stay if you are visiting someone at the Great Lakes Navy Training Center. It is within ten minutes of the Great Lakes facility. It is far enough out of Chicago that you don't feel the big city pressure, yet if you want to visit Chicago it is only a one hour drive or you can take the Metra Rail right at the Navy Training Center. The Gurney Mall is also very close. Location is great and staff was friendly and helpful. I would recommend this to anyone. October 28, 2014
Rated 5.0 out of 5.0 by Great service Great experience. Staff was very courteous and friendly. The staff worked quickly to get us checked in early. Our room was very clean. I would recommend this hotel for Navy Graduation. October 28, 2014
Rated 4.0 out of 5.0 by Could not relax in the morning Great room in a real nice HIE. I had a late flight so I wanted to relax in the morning. The house cleaning people kept knocking on the door to clean the room. I had the keep resting sign out but it did not help. The Navel academy also had it's graduation so there was a lot of noise in the hallways but the quieted down at a reasonable hour. October 27, 2014
Rated 5.0 out of 5.0 by Consistent Holiday Inn Gurnee is consistently excellent in their service and affordability. October 27, 2014
Rated 4.0 out of 5.0 by New and Very Clean Very Nice Hotel. They gave me a free upgrade to a King Suite. I had a late check out but the house cleaning service was anxious to get in and do their thing. I was ready but I had a late flight and wanted to relax but was unable. The front desk and hotel people were so nice I did not have the heart to complain. I would stay here again right up to HIE standards October 24, 2014
Rated 5.0 out of 5.0 by navy pir stay Great place to be close to all the Navy pir events. Meet &Greet graduation (pir) and airport October 21, 2014
Rated 5.0 out of 5.0 by Great location and service. I have always enjoyed my stays at the IHG properties and the point system is second to none as we have used our points for great trips to Rome, Cancun, Anchorage, and Zurich. The Waukegan-Gurnee HI Exp is one of the best for location and a friendly staff. I would like to see an upgrade on the breakfast as it is a bit lacking in taste and variety but that is a comment across the board for all HI Exp locations. I travel to the Waukegan area about 4 times a year and will always stay at this location. October 19, 2014
Rated 5.0 out of 5.0 by Navy Graduation My wife and I were here for our son's Navy Graduation. Everything about this hotel was upbeat and positive. The front desk answered all of our questions and were very friendly. Our room was clean and well kept. This hotel offers shuttle service to graduation and is well worth the three dollar charge. Drops you off right at the gate. Thank you to all the the staff for a wonderful stay!! October 16, 2014
Rated 5.0 out of 5.0 by Nothing to add Good stay for the time we were there. I am just trying to give you 50 characters so I can complete this survey. I really have nothing to say. October 16, 2014
Rated 5.0 out of 5.0 by great experience and comfortable For the money this was a good experience and trip. Hotel accommodation's and location were exactly what was needed, restaurant's and shopping. Hotel was clean and service was excellent.. Breakfast selection was standard for the Hotel, but coffee and toast were sufficient for mornings. Parking was free... if you know what I mean, not like some other places that charge you for everything. October 15, 2014
Rated 5.0 out of 5.0 by Great place to stay Wonderful hotel stay. Great staff. Great beds and showers. Great pool. Real easy check in and check out. October 15, 2014
Rated 5.0 out of 5.0 very homey feeling when we arrived the staff was wonderful and very helpful the rooms were perfect we took our mom and dad with us and the staff was wonderful accomadating them and their needs as well (dad has a wheelchair and they put them right in the front room just across from the food area which was very accomadating to them ) . they also loved their room .the cleaning staff was great and friendly as well they made sure everything we needed was there for us overall a wonderful stay thank you for a wonderful time in the hotel!!!! October 8, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Review Everything was clean and smelled good. No issues with my two day stay there. Pool area was a little hot but great when only using the hot tub. September 30, 2014
Rated 4.0 out of 5.0 by Clean room, comfortable bed and great service Hotel was centrally located and easy to access. Restaurants, and shops are close. Freeway is close. Staff was exceptional, helpful and very accommodating. Rooms were very nice, the beds are very comfortable. Hotel is clean and rooms are clean. First time in in that area and we felt right at home. September 28, 2014
Rated 4.0 out of 5.0 by Enjoy Every Stay My company is out of Lake Bluff and while I have other choices in hotels when I visit our plant, I choose this hotel. The main reason...Ann. She is by far one of the most efficient and friendliest persons working at a hotel that I've met. She makes the stay so much more enjoyable. Also, they have a good location and the value is good. September 27, 2014
Rated 5.0 out of 5.0 by Great accomodations Had an excellent stay one of the nicest Holiday inns I have stayed at I usually always stay at Holiday inns as they are consistent across the nation! September 25, 2014
Rated 5.0 out of 5.0 by Good hotel This is a fairly nice hotel. The breakfast area (Great Room) is large and can accommodate quite a few people. The rooms are what you'd expect, maybe a little larger. Good selection of tv channels in the rooms (they have directv). The staff was pleasant, although I didn't interact with them much other than check in and check out. The only down side of this place was the pool area. The pool itself was so cold we didn't want to swim in it. The whirlpool was warm, but the jets were weak and barely working. That was kind of disappointing, but the rest of the stay was really nice and overall it was a good experience. September 24, 2014
Rated 5.0 out of 5.0 by buisiness trip good hotel for business trip. close to base and had decent restaurants close by September 24, 2014
Rated 5.0 out of 5.0 by Comfortable hotel, attentive staff I stay at this hotel every couple of months. The location is very convenient with restaurants close by, as well as Walmart. Staff are very attentive and breakfast is always good. September 22, 2014
Rated 5.0 out of 5.0 by Great Service...nice breakfast We really enjoyed our stay the this hotel. Room was just the right size for all five of us. Sofa Sleeper mattress springs could be felt however my 11 year old was okay sleeping on it. Location was only five minutes away from the Naval Base. Very close to Walmart and several restaurants. Breakfast was delicious and very filling. We would stay there again. September 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Comfortable, very clean, great service. Breakfast is provided, great coffee. Room was very quiet even though we were right next to the elevator. Internet in the business center was very slow and the wireless on my phone did not work while I was in the room. September 15, 2014
Rated 5.0 out of 5.0 by Good service One of the staff went out of their way to help my g/f make up a breakfast plate after she arrived late and they had already started packing up the breakfast stuff. September 9, 2014
Rated 4.0 out of 5.0 by enjoyable experience The hotel meet all of our needs for attending our sons Boot Camp Graduation. Comfortable room with plenty of amenities. Could use a little modernization, but all in all a good experience. Good location- 10 minutes to Naval Base which was really nice for us. Conveniently located to almost anything needed for a weekend stay. Would recommend for someone wanting to attend Graduation of a loved one. September 4, 2014
Rated 4.0 out of 5.0 by Nice hotel mattress kind of rough The hotel was great the staff nice and attentive. There was only a few issues. The big one was the bed mattress wasn't very comfortable. It was a bit stiff for my liking. Other than the pull out couch mattress was also very uncomfortable glad we brought an air mattress. The breakfast bar had plenty of choice but as usually the juice (I had apple) was extremely watered down and the biscuits were dry. September 2, 2014
Rated 4.0 out of 5.0 by Staying with kids Good overnight stop with the family. Able to meet specific allergy requests after a brief follow up phone call. September 1, 2014
Rated 5.0 out of 5.0 by Nice Hotel Nice clean hotel, friendly staff, stay was a family reunion, bowling,shopping and several resturants near this hotel. Excellent stay! August 30, 2014
Rated 5.0 out of 5.0 Great facility The hotel was very clean, the staff were very attentive and willing to help in any way possible. August 28, 2014
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