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Rated 3.7 out of 5 by 115 reviewers.
Rated 3.0 out of 5.0 by Disappointed. Room rates were higher than years past. Shuttle down and no other service available. Front desk lady at check in very unfriendly and rude. Pull out bed very uncomfortable. August 16, 2014
Rated 2.0 out of 5.0 by Disappointed I have stayed here several time over the past few years and have never had any complaints until this time. I booked a 2 room suit but when I arrived I was informed the room that I had booked was not available and it was not as if I arrived late. I arrived at 2:30pm. I would think that I should have been compensated in some way which I was not. August 15, 2014
Rated 2.0 out of 5.0 by Terrible service This hotel's Wauwatosa, Wisconsin address promises easy access to the best the area has to offer. Take the free shuttle to destinations within a five-mile radius Monday through Friday between 7am and 11pm and leave your traffic worries behind! The above statement is taken from the hotels website, FRONT page. It was the MAIN reason I chose this hotel. I had TWO appointments at the Veterans Hospital; (Located 4 miles away).AFTER making reservations for two days, I wrote an e-mail to the hotel informing them I would need transportation both days, but did not receive any reply. Upon checking in, I asked if the shuttle was going to be available to take me to my appointment. I was informed that the driver wasn't scheduled to come min until 3:30 and with my appointment being at 4P.M., there would not be time enough to make it on time. Never did get an answer to my question about why the web site states shuttle is available from 7am to 11 pm if the employee isn't scheduled until 3:30 p.m.. No ride the next day either. So after 3 hours of out patient surgery, I drove myself back to the hotel. And the site also said HIGH SPEED Wi-Fi........ Dial up internet was faster 15 years ago. I had to wait until I got back home to write this review because the hotels system was so slow I couldn't even log onto their own web site. August 14, 2014
Rated 1.0 out of 5.0 by keep driving don't stop here front desk rude and not really interested in solving customers issues and concern's August 14, 2014
Rated 1.0 out of 5.0 by OK hotel, really slow internet I have stayed here on business because of the location. The staff and rooms are fine. However, the wifi is all but non-existent. I had to burn minutes on my phone hot-spot because the wifi bandwidth was so poor. This is unacceptable for anyone traveling on business. I would not recommend staying here again. August 12, 2014
Rated 5.0 out of 5.0 by So reliable I enjoy staying here for many reasons. There is easy access to all the local malls, groceries and medical centers. The staff are all so friendly and the rooms are always clean and the beds and pillows are very comfortable. Love the pillows, they give you soft and firm for each sleeper. The breakfast is a genuine lovely buffet with many items to choose from. The check in desk will always offer a beverage and snack upon arrival as well. August 11, 2014
Rated 3.0 out of 5.0 by Potential to Improve 1. Upgrade Internet 2. Increase breakfast spread 3. Do something abt the smell in rooms August 9, 2014
Rated 5.0 out of 5.0 Great stay! When staying in a hotel the most important thing to me is cleanliness and comfort! I was not disappointed. Room and bathroom were very clean. Beds and pillows were comfortable. Our room was next to outside sitting area and parking lot. We did not have any disturbances. Breakfast was good and loved there is coffee 24/7. Walking distance to a couple restaurants and pharmacy. Easy access to freeway. August 8, 2014
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