Rated 3.8 out of 5 by 130
Rated 1.0 out of 5.0 by Pd216 Over-priced, smelly, dirty, and uncomfortable
Unfriendly, absent front counter person upon arrival. On phone in back office 5 minute wait.
Room smelled like locker room, out-dated, no refrigerator or microwave, beds were sagging in the middle. Springs poked my body.
Worst ihg property I have stayed on. Not even close to holiday inn standard and price was $30-$40 higher than much better quality holiday inn expresses.
September 1, 2014
Rated 5.0 out of 5.0 by dsss Loved the hotel
Extremely satisfied. I look forward to my next visit to the area
August 29, 2014
Rated 3.0 out of 5.0 Need New Sheets and Pillows
The king size mattress was so uncomfortable I had to get up and check if I was sleeping on the box spring alone. The sheets were worn out and limp.
The staff was friendly and helpful. The elevator was worn and needed to have the dirt and debris cleaned out of the corners of the laminate flooring.
August 28, 2014
Rated 4.0 out of 5.0 by stuhanon19 great service
Great service but the bed was hard and uncomfortable, after 3 nights of sleep I averaged 3.5 hours of sleep per night.
August 28, 2014
Rated 4.0 out of 5.0 by interviewer23 Holiday Inn Express review
Reasonable hotel. Older building, though comfortable.
Excellent continental breakfast choices and selection.
August 25, 2014
Rated 4.0 out of 5.0 by Tiger2TWang Fair stay over-all.
There seemed to be no standard for the daily room servise. One day my bed would be made, the next the towels renewed. It was odd over-all.
August 25, 2014
Rated 5.0 out of 5.0 by Matthew B. Great Express
Loved the hotel, close to what I needed to do. Great breakfast.
August 17, 2014
Rated 3.0 out of 5.0 by Vern JR Disappointed.
Room rates were higher than years past. Shuttle down and no other service available. Front desk lady at check in very unfriendly and rude. Pull out bed very uncomfortable.
August 16, 2014
Rated 2.0 out of 5.0 by dodgersfan Disappointed
I have stayed here several time over the past few years and have never had any complaints until this time. I booked a 2 room suit but when I arrived I was informed the room that I had booked was not available and it was not as if I arrived late. I arrived at 2:30pm. I would think that I should have been compensated in some way which I was not.
August 15, 2014
Rated 2.0 out of 5.0 by slick8194 Terrible service
This hotel's Wauwatosa, Wisconsin address promises easy access to the best the area has to offer. Take the free shuttle to destinations within a five-mile radius Monday through Friday between 7am and 11pm and leave your traffic worries behind!
The above statement is taken from the hotels website, FRONT page. It was the MAIN reason I chose this hotel.
I had TWO appointments at the Veterans Hospital; (Located 4 miles away).AFTER making reservations for two days, I wrote an e-mail to the hotel informing them I would need transportation both days, but did not receive any reply. Upon checking in, I asked if the shuttle was going to be available to take me to my appointment. I was informed that the driver wasn't scheduled to come min until 3:30 and with my appointment being at 4P.M., there would not be time enough to make it on time. Never did get an answer to my question about why the web site states shuttle is available from 7am to 11 pm if the employee isn't scheduled until 3:30 p.m..
No ride the next day either. So after 3 hours of out patient surgery, I drove myself back to the hotel.
And the site also said HIGH SPEED Wi-Fi........ Dial up internet was faster 15 years ago. I had to wait until I got back home to write this review because the hotels system was so slow I couldn't even log onto their own web site.
August 14, 2014
Rated 1.0 out of 5.0 by sam2558 keep driving don't stop here
front desk rude and not really interested in solving customers issues and concern's
August 14, 2014
Rated 1.0 out of 5.0 by canoetraveler OK hotel, really slow internet
I have stayed here on business because of the location. The staff and rooms are fine. However, the wifi is all but non-existent. I had to burn minutes on my phone hot-spot because the wifi bandwidth was so poor. This is unacceptable for anyone traveling on business. I would not recommend staying here again.
August 12, 2014
Rated 5.0 out of 5.0 by Julio 333 So reliable
I enjoy staying here for many reasons. There is easy access to all the local malls, groceries and medical centers. The staff are all so friendly and the rooms are always clean and the beds and pillows are very comfortable. Love the pillows, they give you soft and firm for each sleeper.
The breakfast is a genuine lovely buffet with many items to choose from.
The check in desk will always offer a beverage and snack upon arrival as well.
August 11, 2014
Rated 3.0 out of 5.0 by Mavericke Potential to Improve
1. Upgrade Internet
2. Increase breakfast spread
3. Do something abt the smell in rooms
August 9, 2014
Rated 5.0 out of 5.0 Great stay!
When staying in a hotel the most important thing to me is cleanliness and comfort! I was not disappointed. Room and bathroom were very clean. Beds and pillows were comfortable. Our room was next to outside sitting area and parking lot. We did not have any disturbances. Breakfast was good and loved there is coffee 24/7. Walking distance to a couple restaurants and pharmacy. Easy access to freeway.
August 8, 2014
Rated 5.0 out of 5.0 by older one Good service
Over all good.
Hallways could be redecorated to be less like just a long hallway.
July 31, 2014
Rated 4.0 out of 5.0 by hoosierk1978 Great price for little time in room
Overall experience was good. Hotel is a bit older, but appeared to be clean. Some updates needed, but we spent little time in the hotel as we came for a Brewer game and left the next morning. Breakfast was good but could have been replenished up until the 10:00 cutoff time. We were there 20 min prior and barely any hot food left and staff wasn't willing to refill for us and the 1/2 dozen others that came to eat. Only other compaint was we could hear the traffic from the highway like the window was open...assuming the windows are old and just need replacing or better insulation.
July 28, 2014
Rated 4.0 out of 5.0 by GmaH Nice Motel
Our stay was two-fold, our youngest grandson had an appointment at the Milwaukee Children's Hospital on a Monday morning so we decided to go down the night before instead of getting up very early (we live in the Southwest corner of WI) and we also visited the Milwaukee County Zoo after his appointment, The location of this motel was perfect, right down the road from the hospital and very easy to get to. The staff was very friendly and helpful. When we arrived our rooms weren't quite ready so they found 2 that were ready which we appreciated. We will definately stay here again as we will be making more visits to the Children's Hospital.
July 24, 2014
Rated 2.0 out of 5.0 by Stripper Dissapointing Stay
Internet was non exsistant in my room and when was working was extremely slow, air conditioner filter was dirty, room smelled musty, no regular coffee in room on last morning of stay, darkening curtains were worn and shredded in upper halve of current, Room cost changed from one day to the next - should have been expalined at check-in - and cost was not a value for the area
July 20, 2014
Rated 3.0 out of 5.0 by Mavericke Few tips
1. Your staff could smile a bit more and try to be natural at it. I find most of them having a long face or appear under strress - maybe they are understaffed, I'm nt sure
2. Please improve your Internet speed. I travel frequently and have lived in several similar size hotels but the internet here is pretty bad. I end up using my own internet every time
July 20, 2014
Rated 5.0 out of 5.0 by birchtree Great night's sleep
Thanks for a good night's sleep. I didn't spend much time in the hotel but it accomplished what I needed.
July 17, 2014
Rated 4.0 out of 5.0 NICE PLACE TO STAY
We enjoyed our stay but rather doubt we will stay at this hotel again.
Not having a pool kind of shot the experience down the drain. guess I should have read the details closer
mattresses were on the soft side for our taste
one of our party needs something really firm to sleep
otherwise a real nice place
shopping and numerous food choices all very near by
July 15, 2014
Rated 4.0 out of 5.0 by CPOret08 3 night stay was good
I was there for 3 nights and my stay was very enjoyable. Only issue I had was that the wireless internet was slow.
July 13, 2014
Rated 5.0 out of 5.0 by New loyal customer Excellent Hotel from top to bottom!
We have had a great experience at this hotel from driving into the parking lot to sleeping for the night to checking out in the morning. The staff took the time to learn our names and what was going on with us and made us feel welcomed. The breakfast was so much better than any other place we have stayed at. I will definitely be coming back to this hotel.
July 12, 2014
Rated 2.0 out of 5.0 by JKAGN damp room
We stay at this hotel fairly often when we visit family. The rooms are not consistent. Some are definitely better than others. This time our room felt damp, our tv remote did not work, the room was not cleaned during the day while we were gone. The lighting is poor in most of the rooms.
The staff is pleasant and helpful and the breakfast is consistent with every other Holiday Inn Express we've stayed in.
Would be nice if the rooms could get a "refresh" with brighter lighting.
July 8, 2014
Rated 5.0 out of 5.0 by dave7524 Very nice room and safe good location
This site is very convenient and safe for us.
Everyone on the staff were very friendly and helpful.
The room was nice, clean and comfortable.
I am sure that we will return many more times in the future.
July 5, 2014
Rated 4.0 out of 5.0 by VirginiaG Stay Here Often
I visit family in a milwaukeee once a year and always stay at Hoilday Inn Express-West medical Center. I have never been disappointed in the room or staff. The only problem this time was access to internet. It could have been the room I was in, which was next to a concrete wall. I did not mention to staff, because I was too busy doing other things. Good location to shopping Mayfair mall and Wauwatosa village with excellent local coffee shops and restaurants.
July 3, 2014
Rated 3.0 out of 5.0 by ks33 poor room cleanliness
i was not satisfied with the room cleanliness: it was dusty, air conditioner was dirty and gross to reach behind night stand to plug in phone. Breakfast was below average.
June 25, 2014
Rated 4.0 out of 5.0 by KM Taylor Weekend getaway
Clean room, comfortable beds, and good breakfast.. The front desk staff was helpful and very pleasant
June 25, 2014
Rated 5.0 out of 5.0 by artgirl98 Nice location and staff
The hotel is very clean and has been updated with flat screen TV's and good bedding. The bathroom counter is small and the lighting was dim, but had a heat lamp that was helpful but warm. The room could have used another lamp in the living room also. Overall this is a nice property and the location has lots of dining choices.
June 25, 2014