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Rated 3.7 out of 5 by 116 reviewers.
Rated 2.0 out of 5.0 by Room It was very obvious that the room was not cleaned as I returned a toy football to the front desk and received a smile and oh they must have missed it. April 18, 2014
Rated 5.0 out of 5.0 by staff Staff was outstanding! Very friendly and helpful! I would recommend your hotel to friends. April 5, 2014
Rated 4.0 out of 5.0 by Good, clean value In room tv's had excellent resolution. Breakfast was better than others, Staff kept kitchen clean and well stocked. The only thing missing was a fridge in each room, April 3, 2014
Rated 4.0 out of 5.0 by Always an enjoyable stay I have needed to use the accommodations more frequently over the last month, and I can honestly say that I have never had a bad experience. The hotel is really clean and the staff is always looking to go above and beyond to make sure I am comfortable. March 18, 2014
Rated 5.0 out of 5.0 by Pleased with visit I was impressed upon arrival that I did not have to remind them or ask them to upgrade me per my platinum status. I was checked in immediately to my upgraded room. I have no problems with the rooms or staff. It may just be that I just travel so much but I would like some originality in the breakfast. The staff was very nice and helpful. I will return. March 6, 2014
Rated 5.0 out of 5.0 by Very nice Comfortable room. Friendly staff. Housekeeping staff was excellent. Thank you. February 14, 2014
Rated 5.0 out of 5.0 by Friendly Staff The staff was very courteous and friendly. Every time I crossed paths with one of the staff I was greeted with a smile and a hello. January 14, 2014
Rated 5.0 out of 5.0 by Great service The staff here is fabulous. They make the stay memorable. Love them. January 1, 2014
Rated 1.0 out of 5.0 by The worst Holiday Inn I've stayed at Let me preface that I’ve stayed at Holiday Inn’s or HIE several times in Waukegan, Linconlshire and Skokie. I have always had a good stay. In Wauwatosa, however, the room that I was given on the first floor had curtains that would not close all the way. The WORST part, however, was a certain staff member . I cannot say enough bad things about this person, she was on staff for the night shift. I had a friend come to visit and the doors were locked. This staff person gave my friend a hard time coming in to the lobby. She insinuated the reason was because I could be a “drug dealer.” I am a 36 y/o professional man. I wouldn’t know the first thing about dealing drugs. When I asked for the name of her supervisor and her email, she told me I could come up to the front desk to retrieve her card. This staff person's nastiness and unprofessionalism infuriated me. I did not sleep well, I left in the morning with a bad attitude. No one should have had to deal with this type of service. December 27, 2013
Rated 3.0 out of 5.0 by Missing some standards Usually do not fill these out This franchise does not have a guest laundry. That is a proplem for a one night stay. Also breakfast was not what you usually get at a HIE. It is set up cumbersome. Hard boiled egg was down to one which looked like it survived lasts summers heat. 2% milk had turned and tea selection was one: Lipton, which I still do not understand why you can label it tea. Rooms were good and clean. Location is good. Value based on above was below average. December 15, 2013
Rated 5.0 out of 5.0 by accepts dogs I always return to this hotel when I visit Milwaukee The location is great, easy to get off highway, available shopping and restaurants and they take small dogs with a 1 time small pet fee. Free breakfast bar is good too December 4, 2013
Rated 5.0 out of 5.0 by Comfortable stay We had a very good experience at this hotel and you were 5 minutes away from everything we needed. Our room was warm,clean & inviting. Your breakfast was more than we expected for a complimentary breakfast. I wouldn't hesitate to return ifwe were in the area again. November 16, 2013
Rated 5.0 out of 5.0 by Service and overall experience As a retired person we do a lot of weekend adventures visiting a variety of motel, hotels and bed and breakfast facilities. We spent 3 days and two nights at the Holiday Inn express. Our group and personal needs could not have been better met. The facilities were perfect and ALL staff were cordial and welcoming. I highly recommend the Milwaukee Holiday Inn Express to anyone needing small or large group accomodations. Chuck November 14, 2013
Rated 1.0 out of 5.0 by Not up to Holiday Inn standards This is just a 'old-wine-in-a-new-bottle' property. The pictures don't tell the whole story. This is is a renovated property and the signs are all over the place especially the bathrooms! Housekeeping standards were unacceptable as there was a tissue floating in the toilet when I opened the toilet cover. Hair was all over the room! Yuck! Bulb on the writing desk lamp - Kaput! As for the pillows that were labeled Firm or Soft but you couldn't figure out which was which as they were the same firmness. Obviously the housekeeping staff didn't care which pillow cover to put on them. Check in wasn't a good experience either. Staff wasn't as friendly as what I am used to. Being a Gold Member level, there was no welcome gift offered or the courtesy of extending some points. When asked, I was told they don't offer this! But then was told (as if I was being done a favor) if I wanted a bottle of water! Sorry, but no thanks! Half the breakfast trays were empty at 8am the next day when I went for breakfast. I was booked for this same hotel the next week. Immediately canceled the reservation and rebooked at the nearby Crowne Plaza. Don't mind paying a little extra and staying in a clean hotel instead of this MOTEL... November 2, 2013
Rated 3.0 out of 5.0 by decebt stay The room cards deactivate super easy if you have the card in your left pocker and a phone in your right don't plan in it working to get in your room. My room smelled like smoke really bad and it was a little run down. Good rates for the stay and very friendly staff so I would still have to say it was a decent stay. October 29, 2013
Rated 5.0 out of 5.0 by JUST AS EXPECTED - GOOD EXPERIENCE All aspects of the stay met my expectations - courteous and helpful staff, clean room, good breakfast, convenient location. October 25, 2013
Rated 1.0 out of 5.0 by very disappointed First of all let me start out, my wife and I have been staying at this property for 18 years, and we are very disappointed. We made reservations for two rooms, we checked in on Friday October 18, 2013 at 3 p.m. We confirm with the front desk on our second room that we had reserved for my parents, the front desk confirmed the reservation for both rooms, and all information is in the system (in there name, check in October 19, 2013) Saturday night my parents show up, went to the front desk to check in, and they have no reservation in there name, and on top it they were completely booked, my parents had to actually go across the street to another hotel and on top of it was their anniversary, I don't think we'll ever stay at this property again. That just showed us, that the front desk help really does not care, just a job, It's a shame. October 23, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Milwaukee West Great staff, hotel was clean, everything in order. Parking a little tight, but that is because it is a popular hotel. Restaurants, grocery store, mall all very close. We got a suite for 3 of us, will stay here again the next time in the area. I must comment on the staff again, very friendly and professional. October 22, 2013
Rated 4.0 out of 5.0 by good value Convenient location. We stay here when in Milwaukee. October 18, 2013
Rated 5.0 out of 5.0 by Convenient, Inexpensive and most of all CLEAN! I recently stayed here for the weekend and had a great experience. The location couldn't be any more convenient, the staff was great and most of all the cleanliness was a perfect 10! I wouldn't hesitate to stay here again. October 7, 2013
Rated 4.0 out of 5.0 by good I stayed here for a local conference, so the location was nice. The rooms were clean and the staff friendly and knowledgeable. The main issue I had was that the bed was surprisingly uncomfortable for a hotel bed. I had a difficult time sleeping the first two nights due to this. Additionally, I was under the understanding that I would have a microwave and refrigerator in the room, but there was none. One minor thing was the the curtains were sheer and light was able to shine through, and it wasn't until the second night I stayed that I found the darkening curtains completely hidden behind the window. Others in the group I was with had the same problem. Breakfast in the morning was great - it was well-stocked, clean, and hot. Overall, I had a great experience, but minor issues made it a little less enjoyable. October 6, 2013
Rated 5.0 out of 5.0 by Comfortable bed, friendly staff, and great service. I had a deluxe king room, which was very spacious and comfortable. The breakfast was excellent with many varieties of food. Good location, near a Mall and restaurant close by. Easy check in and convenient check out services. October 2, 2013
Rated 3.0 out of 5.0 by Nice rooms, parking security might be an issue Wanted to thank you for the room at the Holiday Inn Express this past weekend, the breakfast room we had, and the tremendous help your staff was, especially Carolyn. We had however one issue that may be of concern to you. Friday night (Sep 27), we are pretty sure that our van was broken into. The side sliding window and screen were both pulled back in the open position, there were several loose items left all over the driver's seat and loose items left all over the floor behind the sofa seat. The only items that we know of that were missing were an small mp3 player. If there is an video surveillance of the parking lot, we would be interested in seeing that and if the individuals were to be caught, we would be interested in pressing charges with local law enforcement. October 2, 2013
Rated 5.0 out of 5.0 by Great Service! I had a fantastic visit. I was in town on vacation and had a wonderful experience from beginning to end. The staff are all up beat with great personalities and they make you feel welcome and engaged for your entire stay. September 30, 2013
Rated 4.0 out of 5.0 by Nice place to stay Comfortable and clean hotel convenient located in Wauwatosa. Enjoyed with our Family stay at this hotel during 110th Anniversary of Harley-Davidson. Friendly staff, clean, big rooms, nice breakfast, good location. Would stay there again. September 29, 2013
Rated 5.0 out of 5.0 by We had a great time a the ballgame We had great time..we went to a Brewers game...they shuttled us to the game with the Brewers package. Well worth the money. September 26, 2013
Rated 4.0 out of 5.0 by Clean hotel, friendly staff, good location The heavier blinds in room don't close all the way, just the shears, so the bright outside light shined thru, though some may appreciate that for a 'night-light'. Other than that, no real issues. Had a refrigerator in room which is always nice, can't remember if there was a microwave or not. The front desk lady who checked me in was very pleasant, sweet, helpful, polite! The breakfast was mediocre at best, but for 'free' I shouldn't complain. Good location to mall & nearby restaurants. September 25, 2013
Rated 2.0 out of 5.0 by Only in a pinch I used to stay here when I was in the area, but had two very unpleasant experiences, and swore I'd never stay again. This trip l could not get a reservation elsewhere, and now again I swear I will never go back. The place badly needs up to be dated, but the worst part is ALL the hall noise. September 21, 2013
Rated 4.0 out of 5.0 by Another comfortable Holiday Inn property All was good with the room and the stay. One short coming was the bedding however. Pillows looked nice and new but quickly deflated once you reset your head on them. Also, the room needs a heavier comforter option for those cold Wisconsin nights. September 20, 2013
Rated 5.0 out of 5.0 by Great value Bed was comfortable, room was clean, breakfast buffet food was good, staff were courteous. Great location on Milwaukee's west side September 10, 2013
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