Rated 4.5 out of 5 by 147
Rated 5.0 out of 5.0 by MarkandMary Carol makes all the difference
Carol really understands what customer service is, and made us feel welcomed. Your beds are wonderful, and I would love to have one at home. Very quiet for sleeping, and we appreciated it. We will stay here again. Thanks!!!
May 26, 2014
Rated 5.0 out of 5.0 by pontiac 421 staff very friendly
very friendly staff and a very nice hotel would stay here again in a heartbeat
May 22, 2014
Rated 3.0 out of 5.0 by PianoMan715 New Berlin
As I have stated in the survey, the HVAC was the only major complaint I had. The temperature would not stay regulated. This allowed zero rest for the two night stay.
The second issue, not really a complaint, is the staff did not stay at the front desk. You had to wait or make noise for someone to notice you were there.
May 21, 2014
Rated 5.0 out of 5.0 by Sheepdog Pleasant Surprise
I stayed at this property with four children for a Brewer's game; great location for such a trip. We had a great time and the property exceeded my expectations for cleanliness, service, and convenience.
May 7, 2014
Rated 4.0 out of 5.0 by angvol Great service and quiet
This was our first time at this hotel and we were greeted pleasantly, our room was comfortable and the breakfast staff kept the area clean and full.
May 5, 2014
Rated 4.0 out of 5.0 by Indyokie Above average HIE, Caring staff
I travel 50+ nights per year, most of which are at Holiday Inn Express branded hotels. This location is not new - but really well cared for. I liked the location since you can walk to many things for dinner or Target, Office Max etc. Good value for the area as well. Will return, as they care about the property and they care when you walk in the door.
May 4, 2014
Rated 5.0 out of 5.0 by Mr. Vince recognition
super to have the manager (tom?) and other staff (carol) remember me from last time --- would be nice if the pool were a little more secluded ---
April 29, 2014
Rated 4.0 out of 5.0 by jocool Great Service
Stay was due to attending a Memorial Service in the area. The staff was very attentive to our needs. The breakfast room was clean and kept well supplied. The only complaint is the pillows on the bed were very uncomfortable.
April 24, 2014
Rated 5.0 out of 5.0 by cardboard Visit
We have enjoyed your hotel for 14 years. The only negative for this time was the beds were uncomfortable. Everything else was fine. Debbie,your breakfast person, does an excellent job and is always cheerful. Your maid service people also were very cheerful and helpful.
We will be back this summer a few times.
April 23, 2014
Rated 5.0 out of 5.0 by goobersoh A very nice place to stay
This property was selected on the basis of it's reasonable cost and proximity to my last business call. The staff was very friendly and helpful. I was guided to several local restaurants that had good food. The atmosphere was quiet and the bed was very comfortable. Breakfast was ready early, and was excellent quality. There is nothing like starting the day with a nice hot breakfast. I would recommend staying here again, if I found myself in the Milwaukee area.
April 21, 2014
Rated 5.0 out of 5.0 by cappilot Stellar Hotel and Staff
You won't find this good of a hotel or stellar customer service in any of the big chain hotels as you will at this location. This is too good to pass up.
April 17, 2014
Rated 4.0 out of 5.0 by LiveLife50 Pleasantly Surprised
Our room was updated and clean and the staff was friendly and accomodating. Our team needed to be on the road early and they were able to get breakfast ready ahead of time which we very much appreciated.
The workout room could be a little bigger but it gets the job done. The heat is our room was a little tricky to turn down but we managed. One of the suitcases was left on the bed before we left in the morning so the cleaning staff wouldn't make the bed. Understandable. Unfortunately they didn't attend to half of the things in the room that needed cleaning. So I had to deduct points for that as well.
Overall I would stay here again as everyone had a nice time.
April 10, 2014
Rated 5.0 out of 5.0 by mike auto nice and peacefull
always good , all expectations met, Great place, easy access to the highway to get to events, great location.
April 6, 2014
Rated 5.0 out of 5.0 by rhaber Amazing Staff
From the front desk staff accommodating our request for 3 rooms in the same area, to the dinning room staff making our stay the best I have had anywhere in the last year.
We used the hotel for business and had family in the area come to visit and even they were made to feel welcome from the moment they walked through the doors.
I have 6 more staff coming to the area in September and I will definitely make sure they use the New Berlin Holiday Inn Express and Suites
April 5, 2014
Rated 4.0 out of 5.0 by Musicmom2 Breakfast
Breakfast was good with the exception of the bacon being way over cooked, the pancakes and biscuits were extremely dry and there was not enough decaf coffee available.
April 4, 2014
Rated 5.0 out of 5.0 by Judie913 Great Service
All the service I received was excellent!! The hotel was clean in all aspects. The free breakfast served is wonderful-hot, delicious and lots of food. Every employee gave us top notch service and were friendly and extremely helpful with everything.
March 27, 2014
Rated 5.0 out of 5.0 by hurlbvp Clean rooms
This location is great if your looking for ease of access from the highway, close to shopping and a nice selection of places to eat. The room was clean and fresh smelling as was the breakfast area. I will be staying here again when I'm in the area!
March 27, 2014
Rated 5.0 out of 5.0 by audrey2237 Nice place to stay
Our family had a wonderful stay at your facility. The pool was clean and quiet, great place to relax. The beds were big and spacious, plenty of space for a family of five. It was a little dusty on the tv stand, nothing we were too worried about.
The only complaint we had was when we went to pull out the couch bed, there were no sheets for it, and none in the bag. We spent twenty minutes calling the front desk, and no one ever answered the phone. It was a good thing there were a few extra blankets on the needs to cover the mattress for our son to sleep on.
The Rodriguez Family
March 26, 2014
Rated 3.0 out of 5.0 by Rusty 2 Great Hospitality
I did have a concern, however, reception dealt wth it promptly with empathy.
March 23, 2014
Rated 5.0 out of 5.0 An excellent Inn
Because of the sitting room area, out of towners met and were able to visit and relax in our room/suite, and we didn't have to go down to the common areas.
March 21, 2014
Rated 4.0 out of 5.0 by GK558 Decent Hotel
Nice hotel for the price. Staff was very friendly and helpful. Hotel was clean and appeared kept up
Breakfast "buffet" was not a full buffet but was better than just a continental breakfast. It was what I expected - A couple of hot choices along with the usual cereals and breads.
March 17, 2014
Rated 5.0 out of 5.0 by al72 Excellent stay
One of the best holiday inn hotels.
Very clean, comfy beds, friendly service
March 16, 2014
Rated 4.0 out of 5.0 by medidi Relaxing
My visit to your hotel was for leisure. It was relaxing and comfortable. All expectations were met.
March 13, 2014
Rated 3.0 out of 5.0 by 7445 just for sleeping
bre<akfast is all plastic, variety doesn´t exist at all
March 9, 2014
Rated 5.0 out of 5.0 by fitius grat place to get away for a day
went here for the whirlpool and to just relax for a day.I was thoroughly satisfied the staff was great and all the little extras were fun.free beer and wine for an hour and a half talk about relaxing lol.
March 8, 2014
Rated 4.0 out of 5.0 by Jenbop Girls Night- Just Right
We had a bachelorette party planned for my sister and would be traveling all around the city during the day but wanted a nice, clean and inviting location to simmer down, have some, drinks, go hot tubbing, watch a movie and sleep for the night time. This hotel was just about perfect. Our room allowed us to sleep up to 6 people sharing queen size beds. The had complimentary breakfast in the morning that was much better than many other hotels Ive stayed in over the last few months. The only change I would suggest is making the swimming hours a little later on the weekend. The swim area closes at 11pm. Hot tubbling was one thing that I knew my sister would look forward to the most sadly we only got 20 mins to hang out. Which is better than nothing. Over all a great stay for our crew. I appreciate the hospitality.
March 6, 2014
Rated 5.0 out of 5.0 by Toolman14 Very comfortable room, polite
From check in to check out, every aspect of this property was most enjoyable. I will only stay at Holiday Inn Express
February 24, 2014
Rated 5.0 out of 5.0 by Airborne Al Super friendly staff and fast service in and out.
Used Holiday Inn Reward points on this stay. Staff were extremely nice and very accommodating. Would definitely use this property on return visit to area.
February 20, 2014
Rated 5.0 out of 5.0 by danielle329 Room
The mattress was very, very soft which made my back hurt in the mornings. Also, the last time we stayed we had a little area (like a suite) with a couch and coffee table and did not have this area of the room this time. We did not know why as we paid same price etc.
In general though, it was a great experience. Very clean, very friendly people, and very safe. Thank you!!!
February 20, 2014
Rated 4.0 out of 5.0 by Momma Korey Great Staff, Clean room
I actually stayed at this hotel to get my 4 kids out of the winter elements and enjoy a pool. We rented a 2 queen bed room. It was very clean and comfortable.
The only thing I can complain about was that the pool was very cold. I was highly disappointed in how chilly the pool was as I stayed there for that purpose. So I ended up in the hot tub the entire day while the kids bounced back and fourth after getting used to the water. Also the eggs at breakfast could of been cooked a little longer.
Overall though I was highly impressed with the room and staff.
February 17, 2014