Rated 5.0 out of 5.0 by CoachPete Staff
Your staff went above and beyond what is expected. A special thanks to Kenzie for her extra effort in helping us with our stay.
June 15, 2013
Rated 4.0 out of 5.0 by Randy5908 Staff was great
This location was perfect, easy access, places close by to eat. The staff was very helpful and the rooms were nice.
May 29, 2013
Rated 5.0 out of 5.0 by ed1957 POOL WAS DIRTY. LOTS OF ALGAE GROWING ON WALL OF POOL
WANTED TO TAKE A DIP IN THE POOL TO RELAX. POOL WAS DIRTY. LOTS OF ALGAE GROWING ON WALL OF POOL. OTHER THAN THAT IT WAS A PLEASENT STAY.
May 26, 2013
Rated 5.0 out of 5.0 by Kiddocb An Overall Incredible Experience
From the planning stage to the check-out this hotel staff was outstanding. Kenzie Shore helped with the planning and reservations for my in-laws first visit to Texas. Kenzie helped to comfort me with my decision of choosing this facility with a tour of the room, her overall bubbly personality and information of the hotel's amenities. Upon arrival "Noni & Pops" loved their room and all that the surrounding businesses could offer during their week long stay.
Thank you again for making this daughter-in-law look good.
We will definitely recommend this hotel to all our incoming guests.
May 23, 2013
Rated 5.0 out of 5.0 by RenMedic One of the best in the IHG Family of Properties
I have stayed here multiple times over the past 10 years and each and every time it has been just a delightful experience. The only thing that I could possibly complain about is that when you ask for items like "Extra Towels" or "Extra Pillows" it is a gamble, 9 out of 10 times you have to obtain these items after check in and arriving at your room to find your request not fulfilled. However, as I said, other wise it is simply the best experience I've had in any Holiday Inn Express around the country!
April 29, 2013
Rated 5.0 out of 5.0 by OldF Nice hotel, hard to find
Although the hotel is 8 years old, it looks new. Everything was in good shape, except that the pancake machine was out of order. My only problem was in finding the hotel. The address does not appear on my GPS, and they do not have a sign on Route 77. You need to drive thru the Chili's parking lot to get to the hotel.
April 28, 2013
Rated 5.0 out of 5.0 by RenMedic Excellence Once Again
I have stayed at multiple HIE over the past years and this property is one of the best I've seen. Always on top of their game and knocking the ball out of the park when it comes to service. The General Manager is present and obviously very involved in the day to day operation ensuring the staff is the best they can be and the property is clean, safe, and sparkling. This area of Texas is known for having some what hard water and they have been challenged with maintaining their shower heads in the bathrooms over the years. I've commented negatively on this issue in the past but I'm pleased to say that they have won the battle - clean, no sign of buildup, and everything spraying where it was intended to spray - OUTSTANDING. The only negative comment was that they continue to struggle with keeping staff and guests from congregating in the area immediately around the main entrance door to smoke tobacco products. I can't complain much as I used to be one of the guests that did this same thing, however now as a non-smoker I am particularly sensitive to the smoke blowing into the lobby where it can be noticed in the breakfast area, and the fact that non-smokers are literally forced to walk though the crowd of smokers to enter and exit the building. I would suggest developing some sort of smoking area between the two main arch beams supporting the entrance overhang between the entrance and parking lot/drive. A Windbreak/Weather Shielded seating area could easily be developed and even a ambient heater added for inclement temperatures quite easily and significantly reduce this problem without becoming an eyesore with a little creative design work. This would effectively move the "smoking area" 70-100' away from the main entrance and still keep it close enough for ease of use by guests. Other than that - this is still the best Holiday Inn experience I've had in over 30 years of staying in hotels for personal or professional travel. Job Well Done
April 13, 2013
Rated 2.0 out of 5.0 by Susan5 Beds are not comfortable they are old and hard
Most Holiday Inn expresses that I stay at have wonderful beds, but this one does not. and because of that I could not give it a good rating. Sorry
March 25, 2013