Rated 4.2 out of 5 by 35
Rated 5.0 out of 5.0 by Jrsengr Comfortable place to stay
This hotel is clean, convenient to restaurants and other businesses. The staff is very friendly.
The breakfast is good (check out the pancake machine).
Only disappointment is missing the Manager's Receptiom after a hard day's work. That used to be the signature amenity.
November 2, 2013
Rated 2.0 out of 5.0 by Boss456 worst cusomer service
I was in this property almost about 4/5 month ago. I had no good experience that time also . I did not want to come to this property again. But I did not realize until I got there.I was hoping things might have improved . It was the coldest welcome I had ever received. I believe it was the same staff last time also .She was on the live chat over the cell phone ,unwillingly stand up and checked me in. No recognition of IHG reward club member . The room was not properly cleaned .I came down to request room change, she was still on chat over the phone, did not pay attention. Feel bad I will not go there
November 1, 2013
Rated 5.0 out of 5.0 by smitty868 Room & Hotel
Very nice hotel and clean room. Everything worked well and was very comfortable. I enjoyed the stay and will stay again when in the area.
November 1, 2013
Rated 5.0 out of 5.0 by tigger2812 Enjoy Holiday Inn Express
Have been a Best Western Fan until recent and started staying at Holiday Inn Express because of business and have been satisfied, however, this stay, I worked until 1:30 am, got to bed at 2...Housekeeping knocked on my door at 9:10 am, wanting to know if I wanted it clean, woke me up. Not cool. I was not happy and could not go back to sleep, so bad day for me. Needs to be addressed. Other than that I enjoyed my stay.
October 24, 2013
Rated 5.0 out of 5.0 by Runner87okc Tidy and comfortable
Was a great place to stay on our fall break trip to Padre. Wonderful location near the interstate.
October 19, 2013
Rated 5.0 out of 5.0 by extobeed1 What all HIE hotels should be like
Dining room is impressive. Many good resturants in walking distance. Will be back.
September 27, 2013
Rated 5.0 out of 5.0 by Pet62 Overall hotel experience
I was very pleased at how neat and clean the hotel was. Location was perfect for shopping and easy access to the highways. The service personnel was very helpful and pleasant to talk to.
Housekeeping had the rooms in great shape. The gym area was clean. There was enough parking, and the pool area was a nice size and the pool was very clean. It was an enjoyable place to stay and relax. I give it a 10.
September 7, 2013
Rated 4.0 out of 5.0 by JAYROY Not the Same
After our July visit we were looking forward to returning.
Just not the same the KIDS behind the desk were not sure what was going on.
Requested a ADA room. was told all taken then offered a shower seat in a regular room. when I said no the girl called several people then called a customer that they were holding a ADA room for that did not need a ADA room but he wanted ground floor. this person yielded to another room. All this done in my ear shot??
Ran out of food at breakfast two of the three days we were there.
Night clerk did not even know how to reset the breaker to the TV system after the lights went out.
Staff needs training.
September 6, 2013