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Rated 4.3 out of 5 by 57 reviewers.
Rated 1.0 out of 5.0 by One Horrible Nights Experience Bad pillows Bad shower Rundown furniture Noisy hallways Smoke smells everywhere Breakfast items cold not hot Poor variety June 4, 2014
Rated 5.0 out of 5.0 by One of the Best in the Chain I've stayed at this location now for multiple nights over the past 10 years and with Holiday Inn Express being one of my preferred brands I can testify that this is one of the best in the HIE Brand of IHG. The property is clean and inviting as the staff is friendly and ready to please. The rooms are the cleanest around and even when something slips through the cracks - the staff are champs at correcting the problem so that you don't even know it happened. One of the attributes I appreciate is that within a 5 minute walk there are multiple dinning opportunity's and a large national retail outlet to cover any needs that you might have. Safety and Security is not a concern either, in all my hotel stays each year - this is the place that I feel the safest at as well. When given a choice over the other lodging choices in Waxahachie, this Holiday Inn Express is a clear winner hands down! May 30, 2014
Rated 5.0 out of 5.0 by Nice hotel This hotel was clean, comfortable, and was a good value overall. I would stay here again if passing through Waxahachie Texas May 30, 2014
Rated 5.0 out of 5.0 by Great Staff The staff is always so nice at this hotel. They are always very courteous and helpful. Had an issue with my tv not working came right in and got it working. May 27, 2014
Rated 4.0 out of 5.0 by Very good! Staff was great and was in a nice location. Good place to just getaway for a couple days. May 22, 2014
Rated 5.0 out of 5.0 by clean and staff the hotel is well kept to say the least. i travel very frequently and above all, the staff at this hotel is by far the very best of the best!!!! May 15, 2014
Rated 5.0 out of 5.0 by SAGU visit - great value, breakfast included While visiting our son @ SAGU, we stayed here. It is less than 5 minutes from the school and close to many restaurants, Target and Walmart. The facility was absolutely clean and staff was pleasant. The breakfast we enjoyed each morning was great! The KING bed was comfortable. The only complaint is the noise of the air conditioner; each time it turned on, it was loud. The first night it was disturbing but the second night I guess we were too tired to really let it bother us. The bathroom and room itself was large and spacious in comparison to other Holiday Inn Express we have stayed at. There was a lounge chair and stool to relax in while watching TV. May 6, 2014
Rated 5.0 out of 5.0 by Excellent Property with Great Location The HI Express in Waxahachie, TX has an outstanding staff that will tend to even the smallest needs or requests. They were very helpful during our 3-day stay. The property location was extremely convenient if you do not have ground transportation... very close to many restaurants and shops. We would stay here again in a heartbeat. April 21, 2014
Rated 5.0 out of 5.0 by Business The Hotels continues to go above and beyond service and cleanliness. I stay here when on business for those reasons. March 30, 2014
Rated 5.0 out of 5.0 by Nice and New Nice hotel and since it was new it had it's advantages. February 3, 2014
Rated 4.0 out of 5.0 by great service The hotel staff gave good service and were friendly. The bed was a little too firm for my liking but husband thot it was good. January 17, 2014
Rated 5.0 out of 5.0 by Nice hotel staff Front desk staff was very nice. Knowing that we have 4 persons in the room, she gave us four bags of goodies as a benefit of being an IHG rewards club member. Normally I only receive one bag from other hotels. January 2, 2014
Rated 5.0 out of 5.0 by Great Time I rented the 2 room suite for the weekend after Christmas. My family gathered at the hotel and we all had a wonderful time. I really want to point out that the staff, in particular the front desk clerks, were all excellent. They were courteous and pleasant and eager to fulfill any requests that we had. I come to Waxahachie often and will make this my place to stay! January 2, 2014
Rated 4.0 out of 5.0 by Bed Not sure if all the rooms have the same bed but we were given a handicap room and the bed was very hard, so with my back problem I did not sleep well. I travel a lot and have found Holiday Inn beds to be very confortable. But this was not. Got in late so did not request to change rooms so tolerated the bed. The staff was great so no fault of Thiers. Just figured it was due to the room being a handicap room. If I stay there again I will check with them to see if they have the standard bed that all the other Holiday Inn's have had. Good location...Ken December 25, 2013
Rated 5.0 out of 5.0 by Comfortable place to stay This hotel is clean, convenient to restaurants and other businesses. The staff is very friendly. The breakfast is good (check out the pancake machine). Only disappointment is missing the Manager's Receptiom after a hard day's work. That used to be the signature amenity. November 2, 2013
Rated 2.0 out of 5.0 by worst cusomer service I was in this property almost about 4/5 month ago. I had no good experience that time also . I did not want to come to this property again. But I did not realize until I got there.I was hoping things might have improved . It was the coldest welcome I had ever received. I believe it was the same staff last time also .She was on the live chat over the cell phone ,unwillingly stand up and checked me in. No recognition of IHG reward club member . The room was not properly cleaned .I came down to request room change, she was still on chat over the phone, did not pay attention. Feel bad I will not go there again November 1, 2013
Rated 5.0 out of 5.0 by Room & Hotel Very nice hotel and clean room. Everything worked well and was very comfortable. I enjoyed the stay and will stay again when in the area. November 1, 2013
Rated 5.0 out of 5.0 by Enjoy Holiday Inn Express Have been a Best Western Fan until recent and started staying at Holiday Inn Express because of business and have been satisfied, however, this stay, I worked until 1:30 am, got to bed at 2...Housekeeping knocked on my door at 9:10 am, wanting to know if I wanted it clean, woke me up. Not cool. I was not happy and could not go back to sleep, so bad day for me. Needs to be addressed. Other than that I enjoyed my stay. October 24, 2013
Rated 5.0 out of 5.0 by Tidy and comfortable Was a great place to stay on our fall break trip to Padre. Wonderful location near the interstate. October 19, 2013
Rated 5.0 out of 5.0 by What all HIE hotels should be like New...Clean...Smiling Faces. Dining room is impressive. Many good resturants in walking distance. Will be back. September 27, 2013
Rated 5.0 out of 5.0 by Overall hotel experience I was very pleased at how neat and clean the hotel was. Location was perfect for shopping and easy access to the highways. The service personnel was very helpful and pleasant to talk to. Housekeeping had the rooms in great shape. The gym area was clean. There was enough parking, and the pool area was a nice size and the pool was very clean. It was an enjoyable place to stay and relax. I give it a 10. September 7, 2013
Rated 4.0 out of 5.0 by Not the Same After our July visit we were looking forward to returning. Just not the same the KIDS behind the desk were not sure what was going on. Requested a ADA room. was told all taken then offered a shower seat in a regular room. when I said no the girl called several people then called a customer that they were holding a ADA room for that did not need a ADA room but he wanted ground floor. this person yielded to another room. All this done in my ear shot?? Ran out of food at breakfast two of the three days we were there. Night clerk did not even know how to reset the breaker to the TV system after the lights went out. Staff needs training. September 6, 2013
Rated 3.0 out of 5.0 by Bad service from receptionist I'll start off by saying that the hotel was great. The lady that was there just wasn't. I got there and being that I am Priority club Platinum member I was thinking I would get my water bottle and great service. NO water bottle not great service. My wife and kids went swimming and forgot a towel so I called the front desk and asked if she could take some since I was halfway asleep and the office is right by the pool. The lady never made it and my wife and kids had to come in all wet. When my wife asked the front desk for the towels she said she didn't get there because she was busy and she was busy alright on the phone which sounded to be her BF per my wife. Other than the clerk the hotel was great like always August 1, 2013
Rated 3.0 out of 5.0 by No housekeeping service ! I stayed at this location for two nights and the first night the staff at the front desk were all dressed in cutoffs and tank tops. Average age was 19 ? Not that this was a problem but the lack of mature staff was apperent. Checking in I was not reconized as a IHG member. My room was ready the first night, but the second night , 5 PM(sunday) no towels or houskeeping was performed, the floor in the elevator was very dirty, the lobby need sweeping and overall very littile maintainance was apperent. I had to go down to the front desk to get towels, soap and coffee. I was informed that the housekeeping staff called in sick and friends were helping out. Not what I expect at a Holiday Inn and I have stayed in 100's over the last 25 years..... Not sure I would recommend this location to my bussiness associates. July 27, 2013
Rated 5.0 out of 5.0 by Staff Everybody involved with location treated my wife GREAT Room was exactly as stated July 21, 2013
Rated 5.0 out of 5.0 by Fantastic Stay! This hotel is top notch! I'll definitely be staying here on my next trip to the area. The staff and service were excellent during my week stay. This hotel is one of the best I've ever stayed in!! July 9, 2013
Rated 5.0 out of 5.0 by always excellent in all areas I have always enjoyed going to the Waxahachie location for Holiday Inn Express. My family and I have a wonderful experience here. July 3, 2013
Rated 5.0 out of 5.0 by Staff Your staff went above and beyond what is expected. A special thanks to Kenzie for her extra effort in helping us with our stay. June 15, 2013
Rated 4.0 out of 5.0 by Staff was great This location was perfect, easy access, places close by to eat. The staff was very helpful and the rooms were nice. May 29, 2013
Rated 5.0 out of 5.0 by POOL WAS DIRTY. LOTS OF ALGAE GROWING ON WALL OF POOL WANTED TO TAKE A DIP IN THE POOL TO RELAX. POOL WAS DIRTY. LOTS OF ALGAE GROWING ON WALL OF POOL. OTHER THAN THAT IT WAS A PLEASENT STAY. May 26, 2013
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