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Rated 4.4 out of 5 by 78 reviewers.
Rated 5.0 out of 5.0 by Nice and New Nice hotel and since it was new it had it's advantages. February 3, 2014
Rated 4.0 out of 5.0 by great service The hotel staff gave good service and were friendly. The bed was a little too firm for my liking but husband thot it was good. January 17, 2014
Rated 5.0 out of 5.0 by Nice hotel staff Front desk staff was very nice. Knowing that we have 4 persons in the room, she gave us four bags of goodies as a benefit of being an IHG rewards club member. Normally I only receive one bag from other hotels. January 2, 2014
Rated 5.0 out of 5.0 by Great Time I rented the 2 room suite for the weekend after Christmas. My family gathered at the hotel and we all had a wonderful time. I really want to point out that the staff, in particular the front desk clerks, were all excellent. They were courteous and pleasant and eager to fulfill any requests that we had. I come to Waxahachie often and will make this my place to stay! January 2, 2014
Rated 4.0 out of 5.0 by Bed Not sure if all the rooms have the same bed but we were given a handicap room and the bed was very hard, so with my back problem I did not sleep well. I travel a lot and have found Holiday Inn beds to be very confortable. But this was not. Got in late so did not request to change rooms so tolerated the bed. The staff was great so no fault of Thiers. Just figured it was due to the room being a handicap room. If I stay there again I will check with them to see if they have the standard bed that all the other Holiday Inn's have had. Good location...Ken December 25, 2013
Rated 5.0 out of 5.0 by Comfortable place to stay This hotel is clean, convenient to restaurants and other businesses. The staff is very friendly. The breakfast is good (check out the pancake machine). Only disappointment is missing the Manager's Receptiom after a hard day's work. That used to be the signature amenity. November 2, 2013
Rated 2.0 out of 5.0 by worst cusomer service I was in this property almost about 4/5 month ago. I had no good experience that time also . I did not want to come to this property again. But I did not realize until I got there.I was hoping things might have improved . It was the coldest welcome I had ever received. I believe it was the same staff last time also .She was on the live chat over the cell phone ,unwillingly stand up and checked me in. No recognition of IHG reward club member . The room was not properly cleaned .I came down to request room change, she was still on chat over the phone, did not pay attention. Feel bad I will not go there again November 1, 2013
Rated 5.0 out of 5.0 by Room & Hotel Very nice hotel and clean room. Everything worked well and was very comfortable. I enjoyed the stay and will stay again when in the area. November 1, 2013
Rated 5.0 out of 5.0 by Enjoy Holiday Inn Express Have been a Best Western Fan until recent and started staying at Holiday Inn Express because of business and have been satisfied, however, this stay, I worked until 1:30 am, got to bed at 2...Housekeeping knocked on my door at 9:10 am, wanting to know if I wanted it clean, woke me up. Not cool. I was not happy and could not go back to sleep, so bad day for me. Needs to be addressed. Other than that I enjoyed my stay. October 24, 2013
Rated 5.0 out of 5.0 by Tidy and comfortable Was a great place to stay on our fall break trip to Padre. Wonderful location near the interstate. October 19, 2013
Rated 5.0 out of 5.0 by What all HIE hotels should be like New...Clean...Smiling Faces. Dining room is impressive. Many good resturants in walking distance. Will be back. September 27, 2013
Rated 5.0 out of 5.0 by Overall hotel experience I was very pleased at how neat and clean the hotel was. Location was perfect for shopping and easy access to the highways. The service personnel was very helpful and pleasant to talk to. Housekeeping had the rooms in great shape. The gym area was clean. There was enough parking, and the pool area was a nice size and the pool was very clean. It was an enjoyable place to stay and relax. I give it a 10. September 7, 2013
Rated 4.0 out of 5.0 by Not the Same After our July visit we were looking forward to returning. Just not the same the KIDS behind the desk were not sure what was going on. Requested a ADA room. was told all taken then offered a shower seat in a regular room. when I said no the girl called several people then called a customer that they were holding a ADA room for that did not need a ADA room but he wanted ground floor. this person yielded to another room. All this done in my ear shot?? Ran out of food at breakfast two of the three days we were there. Night clerk did not even know how to reset the breaker to the TV system after the lights went out. Staff needs training. September 6, 2013
Rated 3.0 out of 5.0 by Bad service from receptionist I'll start off by saying that the hotel was great. The lady that was there just wasn't. I got there and being that I am Priority club Platinum member I was thinking I would get my water bottle and great service. NO water bottle not great service. My wife and kids went swimming and forgot a towel so I called the front desk and asked if she could take some since I was halfway asleep and the office is right by the pool. The lady never made it and my wife and kids had to come in all wet. When my wife asked the front desk for the towels she said she didn't get there because she was busy and she was busy alright on the phone which sounded to be her BF per my wife. Other than the clerk the hotel was great like always August 1, 2013
Rated 3.0 out of 5.0 by No housekeeping service ! I stayed at this location for two nights and the first night the staff at the front desk were all dressed in cutoffs and tank tops. Average age was 19 ? Not that this was a problem but the lack of mature staff was apperent. Checking in I was not reconized as a IHG member. My room was ready the first night, but the second night , 5 PM(sunday) no towels or houskeeping was performed, the floor in the elevator was very dirty, the lobby need sweeping and overall very littile maintainance was apperent. I had to go down to the front desk to get towels, soap and coffee. I was informed that the housekeeping staff called in sick and friends were helping out. Not what I expect at a Holiday Inn and I have stayed in 100's over the last 25 years..... Not sure I would recommend this location to my bussiness associates. July 27, 2013
Rated 5.0 out of 5.0 by Staff Everybody involved with location treated my wife GREAT Room was exactly as stated July 21, 2013
Rated 5.0 out of 5.0 by Fantastic Stay! This hotel is top notch! I'll definitely be staying here on my next trip to the area. The staff and service were excellent during my week stay. This hotel is one of the best I've ever stayed in!! July 9, 2013
Rated 5.0 out of 5.0 by always excellent in all areas I have always enjoyed going to the Waxahachie location for Holiday Inn Express. My family and I have a wonderful experience here. July 3, 2013
Rated 5.0 out of 5.0 by Staff Your staff went above and beyond what is expected. A special thanks to Kenzie for her extra effort in helping us with our stay. June 15, 2013
Rated 4.0 out of 5.0 by Staff was great This location was perfect, easy access, places close by to eat. The staff was very helpful and the rooms were nice. May 29, 2013
Rated 5.0 out of 5.0 by An Overall Incredible Experience From the planning stage to the check-out this hotel staff was outstanding. Kenzie Shore helped with the planning and reservations for my in-laws first visit to Texas. Kenzie helped to comfort me with my decision of choosing this facility with a tour of the room, her overall bubbly personality and information of the hotel's amenities. Upon arrival "Noni & Pops" loved their room and all that the surrounding businesses could offer during their week long stay. Thank you again for making this daughter-in-law look good. We will definitely recommend this hotel to all our incoming guests. With respect, Chris May 23, 2013
Rated 5.0 out of 5.0 by One of the best in the IHG Family of Properties I have stayed here multiple times over the past 10 years and each and every time it has been just a delightful experience. The only thing that I could possibly complain about is that when you ask for items like "Extra Towels" or "Extra Pillows" it is a gamble, 9 out of 10 times you have to obtain these items after check in and arriving at your room to find your request not fulfilled. However, as I said, other wise it is simply the best experience I've had in any Holiday Inn Express around the country! April 29, 2013
Rated 5.0 out of 5.0 by Nice hotel, hard to find Although the hotel is 8 years old, it looks new. Everything was in good shape, except that the pancake machine was out of order. My only problem was in finding the hotel. The address does not appear on my GPS, and they do not have a sign on Route 77. You need to drive thru the Chili's parking lot to get to the hotel. April 28, 2013
Rated 5.0 out of 5.0 by Excellence Once Again I have stayed at multiple HIE over the past years and this property is one of the best I've seen. Always on top of their game and knocking the ball out of the park when it comes to service. The General Manager is present and obviously very involved in the day to day operation ensuring the staff is the best they can be and the property is clean, safe, and sparkling. This area of Texas is known for having some what hard water and they have been challenged with maintaining their shower heads in the bathrooms over the years. I've commented negatively on this issue in the past but I'm pleased to say that they have won the battle - clean, no sign of buildup, and everything spraying where it was intended to spray - OUTSTANDING. The only negative comment was that they continue to struggle with keeping staff and guests from congregating in the area immediately around the main entrance door to smoke tobacco products. I can't complain much as I used to be one of the guests that did this same thing, however now as a non-smoker I am particularly sensitive to the smoke blowing into the lobby where it can be noticed in the breakfast area, and the fact that non-smokers are literally forced to walk though the crowd of smokers to enter and exit the building. I would suggest developing some sort of smoking area between the two main arch beams supporting the entrance overhang between the entrance and parking lot/drive. A Windbreak/Weather Shielded seating area could easily be developed and even a ambient heater added for inclement temperatures quite easily and significantly reduce this problem without becoming an eyesore with a little creative design work. This would effectively move the "smoking area" 70-100' away from the main entrance and still keep it close enough for ease of use by guests. Other than that - this is still the best Holiday Inn experience I've had in over 30 years of staying in hotels for personal or professional travel. Job Well Done April 13, 2013
Rated 2.0 out of 5.0 by Beds are not comfortable they are old and hard Most Holiday Inn expresses that I stay at have wonderful beds, but this one does not. and because of that I could not give it a good rating. Sorry March 25, 2013
Rated 1.0 out of 5.0 by Not a great stay this time I have stayed at this Holiday Inn Express several times and normally it is very nice. I am a Holiday Inn Priority club member and they didn't have that information. They also did not give us the little welcome bag that they normally do. When we walked back down to the desk later, the girl working the desk was saying that she couldn't find some FREAKING forms (to me that is the equivalent of cussing at the front desk in front of customers. Then they put us in a room below a family suite and for two solid hours there was running and jumping above us even after the front desk called them. Some of this was not the fault of the hotel but we did not have a good stay. March 8, 2013
Rated 5.0 out of 5.0 by Very Clean and Professional The staff was very professional recognized my staus with PC. Got my free upgrade. The breakfast area very clean and had a good variety to chose from. The rooms were very clean and comfortable. The only downside I can say about this hotel is that its location would not pull up on the GPS but thats to no fault of Priority Club. March 5, 2013
Rated 5.0 out of 5.0 by Rooms very big & comfortable Enjoyed my stay very much. I choose Holiday Inns for all my overnight/vacation stays because of their cleanliness & I feel safe there. I often travel alone. Additionally, we are members of the priority club and own a condo affiliated with their IH vacation resorts. Love it! February 7, 2013
Rated 5.0 out of 5.0 by Nice hotel, nice staff. I made a mistake and booked a room for the same night at another Holiday Inn. Ashley, the General Manager was able to help me change that reservation. I really appreciate her help and I really liked the Holiday Inn at Waxahachie, TX, thank you very much! January 28, 2013
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