Rated 4.4 out of 5 by 65
Rated 3.0 out of 5.0 by Luper2013 Bad service from receptionist
I'll start off by saying that the hotel was great. The lady that was there just wasn't. I got there and being that I am Priority club Platinum member I was thinking I would get my water bottle and great service. NO water bottle not great service. My wife and kids went swimming and forgot a towel so I called the front desk and asked if she could take some since I was halfway asleep and the office is right by the pool. The lady never made it and my wife and kids had to come in all wet. When my wife asked the front desk for the towels she said she didn't get there because she was busy and she was busy alright on the phone which sounded to be her BF per my wife. Other than the clerk the hotel was great like always
August 1, 2013
Rated 3.0 out of 5.0 by Highkvs No housekeeping service !
I stayed at this location for two nights and the first night the staff at the front desk were all dressed in cutoffs and tank tops. Average age was 19 ? Not that this was a problem but the lack of mature staff was apperent. Checking in I was not reconized as a IHG member. My room was ready the first night, but the second night , 5 PM(sunday) no towels or houskeeping was performed, the floor in the elevator was very dirty, the lobby need sweeping and overall very littile maintainance was apperent. I had to go down to the front desk to get towels, soap and coffee. I was informed that the housekeeping staff called in sick and friends were helping out. Not what I expect at a Holiday Inn and I have stayed in 100's over the last 25 years..... Not sure I would recommend this location to my bussiness associates.
July 27, 2013
Rated 5.0 out of 5.0 by JAYROY Staff
Everybody involved with location treated my wife GREAT
Room was exactly as stated
July 21, 2013
Rated 5.0 out of 5.0 by Heather27 Fantastic Stay!
This hotel is top notch! I'll definitely be staying here on my next trip to the area. The staff and service were excellent during my week stay. This hotel is one of the best I've ever stayed in!!
July 9, 2013
Rated 5.0 out of 5.0 by crazygirl always excellent in all areas
I have always enjoyed going to the Waxahachie location for Holiday Inn Express. My family and I have a wonderful experience here.
July 3, 2013
Rated 5.0 out of 5.0 by CoachPete Staff
Your staff went above and beyond what is expected. A special thanks to Kenzie for her extra effort in helping us with our stay.
June 15, 2013
Rated 4.0 out of 5.0 by Randy5908 Staff was great
This location was perfect, easy access, places close by to eat. The staff was very helpful and the rooms were nice.
May 29, 2013
Rated 5.0 out of 5.0 by ed1957 POOL WAS DIRTY. LOTS OF ALGAE GROWING ON WALL OF POOL
WANTED TO TAKE A DIP IN THE POOL TO RELAX. POOL WAS DIRTY. LOTS OF ALGAE GROWING ON WALL OF POOL. OTHER THAN THAT IT WAS A PLEASENT STAY.
May 26, 2013
Rated 5.0 out of 5.0 by Kiddocb An Overall Incredible Experience
From the planning stage to the check-out this hotel staff was outstanding. Kenzie Shore helped with the planning and reservations for my in-laws first visit to Texas. Kenzie helped to comfort me with my decision of choosing this facility with a tour of the room, her overall bubbly personality and information of the hotel's amenities. Upon arrival "Noni & Pops" loved their room and all that the surrounding businesses could offer during their week long stay.
Thank you again for making this daughter-in-law look good.
We will definitely recommend this hotel to all our incoming guests.
May 23, 2013
Rated 5.0 out of 5.0 by RenMedic One of the best in the IHG Family of Properties
I have stayed here multiple times over the past 10 years and each and every time it has been just a delightful experience. The only thing that I could possibly complain about is that when you ask for items like "Extra Towels" or "Extra Pillows" it is a gamble, 9 out of 10 times you have to obtain these items after check in and arriving at your room to find your request not fulfilled. However, as I said, other wise it is simply the best experience I've had in any Holiday Inn Express around the country!
April 29, 2013
Rated 5.0 out of 5.0 by OldF Nice hotel, hard to find
Although the hotel is 8 years old, it looks new. Everything was in good shape, except that the pancake machine was out of order. My only problem was in finding the hotel. The address does not appear on my GPS, and they do not have a sign on Route 77. You need to drive thru the Chili's parking lot to get to the hotel.
April 28, 2013
Rated 5.0 out of 5.0 by RenMedic Excellence Once Again
I have stayed at multiple HIE over the past years and this property is one of the best I've seen. Always on top of their game and knocking the ball out of the park when it comes to service. The General Manager is present and obviously very involved in the day to day operation ensuring the staff is the best they can be and the property is clean, safe, and sparkling. This area of Texas is known for having some what hard water and they have been challenged with maintaining their shower heads in the bathrooms over the years. I've commented negatively on this issue in the past but I'm pleased to say that they have won the battle - clean, no sign of buildup, and everything spraying where it was intended to spray - OUTSTANDING. The only negative comment was that they continue to struggle with keeping staff and guests from congregating in the area immediately around the main entrance door to smoke tobacco products. I can't complain much as I used to be one of the guests that did this same thing, however now as a non-smoker I am particularly sensitive to the smoke blowing into the lobby where it can be noticed in the breakfast area, and the fact that non-smokers are literally forced to walk though the crowd of smokers to enter and exit the building. I would suggest developing some sort of smoking area between the two main arch beams supporting the entrance overhang between the entrance and parking lot/drive. A Windbreak/Weather Shielded seating area could easily be developed and even a ambient heater added for inclement temperatures quite easily and significantly reduce this problem without becoming an eyesore with a little creative design work. This would effectively move the "smoking area" 70-100' away from the main entrance and still keep it close enough for ease of use by guests. Other than that - this is still the best Holiday Inn experience I've had in over 30 years of staying in hotels for personal or professional travel. Job Well Done
April 13, 2013
Rated 2.0 out of 5.0 by Susan5 Beds are not comfortable they are old and hard
Most Holiday Inn expresses that I stay at have wonderful beds, but this one does not. and because of that I could not give it a good rating. Sorry
March 25, 2013
Rated 1.0 out of 5.0 by Beth1010 Not a great stay this time
I have stayed at this Holiday Inn Express several times and normally it is very nice. I am a Holiday Inn Priority club member and they didn't have that information. They also did not give us the little welcome bag that they normally do. When we walked back down to the desk later, the girl working the desk was saying that she couldn't find some FREAKING forms (to me that is the equivalent of cussing at the front desk in front of customers. Then they put us in a room below a family suite and for two solid hours there was running and jumping above us even after the front desk called them.
Some of this was not the fault of the hotel but we did not have a good stay.
March 8, 2013
Rated 5.0 out of 5.0 by JimG64 Very Clean and Professional
The staff was very professional recognized my staus with PC. Got my free upgrade. The breakfast area very clean and had a good variety to chose from. The rooms were very clean and comfortable.
The only downside I can say about this hotel is that its location would not pull up on the GPS but thats to no fault of Priority Club.
March 5, 2013
Rated 5.0 out of 5.0 by Teressa Rooms very big & comfortable
Enjoyed my stay very much. I choose Holiday Inns for all my overnight/vacation stays because of their cleanliness & I feel safe there. I often travel alone. Additionally, we are members of the priority club and own a condo affiliated with their IH vacation resorts. Love it!
February 7, 2013
Rated 5.0 out of 5.0 by Abdur7 Nice hotel, nice staff.
I made a mistake and booked a room for the same night at another Holiday Inn. Ashley, the General Manager was able to help me change that reservation. I really appreciate her help and I really liked the Holiday Inn at Waxahachie, TX, thank you very much!
January 28, 2013
Rated 5.0 out of 5.0 by Silverfox01 The Best in the System
My husband and I travel over 300 days a year for business, and have stayed in many HI Express Hotels. This is my favorite one. Nothing is forgotten and our stay is always very pleasant. Anything needed is provided right away to make your stay...the Best. I highly recommend this hotel and location.
January 26, 2013
Rated 5.0 out of 5.0 by NeeNee52 Wonderful time
I really enjoyed my stay at this Holiday Inn Express. I am a big coffee drinker and it was just perfect for me.
January 25, 2013
Rated 3.0 out of 5.0 by Scubagreg Good express hotel for reward points
We were passing through the Dallas area on our way to Houston. This hotel was an excellent value. The staff was very good and the room (a suite) was excellent.
The only complaint I have is the breakfast. The pancake machine was not working and the biskets were hard. The food had been under the warmers way too long and should have been replaced. We did go to breakfast a little late (9am), but the food still should be fresh. This is the reason I marked the hotel down to 3 stars.
January 15, 2013
Rated 1.0 out of 5.0 by gary412 Great Service & Outstanding Breakfast
This property is very clean, the staff was friendly and helpful!
The breakfast was great. The food was fresh, hot, clean and tasty!
January 2, 2013
Rated 1.0 out of 5.0 by nothappyinwaxahachie Gravy on the desk
We checked into this hotel after midnight after traveling in the car for 6.5 hours with two small children. Needless to say, we were very tired!
When we arrived in the room we set our stuff on the desk, only narrowly missing a big puddle of GRAVY! That's right, GRAVY. There was gravy on the desk in our guest room.
We called to see if there were any other rooms available that would accommodate our family. The front desk staff just said "NO". They were unapologetic about the fact that our room was not clean and did nothing to right the situation. We were so tired that we just decided to wipe down all of the surfaces ourselves and go to bed.
The next morning I left my name and number at the front desk and asked for the Manager to call me when she got in. The front desk staff was once again, not helpful or informative.
I waited around for about an hour and half to talk to the Manager (who they said would be in in half an hour) but she never showed.
Before I left I asked them again to have the Manager call me.
She never did.
We will not be staying at this HIExpress again!
November 30, 2012
Rated 5.0 out of 5.0 by sudy Nice, quiet, comfortable
Room was very nice. Clean, cool, and quiet. Very good stay.
November 2, 2012
Rated 5.0 out of 5.0 by Hop14 Great accommodations at reasonable rates.
The room was comfortable and very clean. Staff was accommodating and eager to meet our needs. This hotel is conveniently located to a variety of restaurants and shopping, many of which are within walking distance. The elevator did quit working on the last night of my stay, which was an inconvenience being on the 3rd floor. The staff was apologetic and assuring it would be operable first thing the next morning and it was. Would definitely stay at this hotel again.
October 22, 2012
Rated 5.0 out of 5.0 by AJfromTX Great Staff!
The manager is amazing. She and her staff are extra friendly and helpful. If local television channels were available, it would have been even better so my husband could have watched the collegiate afternoon game.
October 19, 2012
Rated 2.0 out of 5.0 by 0000 Attitudes
WILL NOT be staying here again. It WAS NOT worth the money spent for 2 rooms (3 days). The hotel is nice (appearance wise), but the staff and the accommodations were TERRIBLE.
October 12, 2012
Rated 5.0 out of 5.0 by UnhappyCamper Great stay! We'll be back!
I need to change my nickname to HAPPY CAMPER!
So accomodating and gracious! Very helpful. Delicious breakfast - we will be back. Clean rooms, excellent pool, etc. Treated us like members! :)
October 10, 2012