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Rated 4.5 out of 5 by 217 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Fantastic customer service, clean rooms and a great breakfast. September 27, 2014
Rated 4.0 out of 5.0 by Comfortable and close to Interstate exit Typical Holiday Inn Express high quality. Has a rather steep entrance drive--little parking near the entrance. Bathroom could use a safety bar at the shower end of the tub; the bar at the end next to the toilet is not helpful for entering or exiting the shower/tub. There is no night light in the bathroom. The arrangement of the breakfast serving area is awkward. I almost missed the hot cinnamon buns (horrors!) because they were by themselves around the corner from most of the food items. The location of the dining area behind the food counters was not immediately evident. September 25, 2014
Rated 1.0 out of 5.0 by terrible experience We travel quite extensively as a family with my son playing baseball. Three things we always look for.... close to tournaments ...Laundry service....Indoor pool. We only got the first one by my choosing. The laundry service was terrible.... front desk had no change for the machines, hotel had no change machine. I was instructed to go to a gas station to get change. I went to get change for one load in the washer and one load in the dryer. The washer did not drain therefore left a tub full of water and did not wash the clothes. I informed the front desk staff and was told "we have had problems with that one, go to the third floor". I informed them now I had to get more change and I had to make yet another trip to the gas station at 11 PM. When I finally got the washer to work.. I had to go to a dryer. The dryer took my $2.00 and ran just long enough for me to walk out. I cam back 10 minutes later and the dryer was off and clothes still wet. I had to make another trip to the gas station to get more change. I finally finished the laundry at 2AM with a baseball game at 8AM 25 miles away. Due to my son's extensive travel we always look for an indoor pool at the places we stay so he can relax between games. After we checked into the hotel my son went to go to the pool to find out the pool was not in operation and we were not informed of this on the website for priority club or by hotel front desk staff. This was one of the main reasons for choosing this hotel. This was a terrible experience and we will NEVER stay here again. September 25, 2014
Rated 4.0 out of 5.0 by Great Stay We enjoyed our stay at the Holiday Inn Express. The location is great and the hotel was very clean. The breakfast was great. I really enjoyed the cinnamon rolls. We had planned on using the pool but it was closed for maintenance. Would not hesitate to recommend the Holiday Inn Express to others. We would stay here again when in Waynesboro. September 24, 2014
Rated 5.0 out of 5.0 by Excellent This was the best HI Express or HI that we have stayed. You need a path to the Outback September 24, 2014
Rated 4.0 out of 5.0 by Price Price was too high. No reason for the price being that high. It wasn't like it was on 5th Ave. September 23, 2014
Rated 5.0 out of 5.0 by Front Desk The front desk staff were wonderful!!! They were very friendly and made our family feel at home. September 23, 2014
Rated 5.0 out of 5.0 by Great service(new employee being trained. She was nervous but did well) Great service as usual. The desk clerk was new and being trained. You could tell she was a bit nervous. The clerk training her apologized for being slow. We smiled and told her it was fine. Everybody has to learn if their new on a job. One thing. I've never really complained about any of my stays at HI's HIX's. But this is probably the 10th or 11th HI or HIX that I've stayed in and they all have the same issue. The plug in the showers always trap water and it is very slow going down. After a couple of minutes, it's already a couple of high. This has been an issue in the majority of rooms I've stayed at. Unless, it's me not knowing how to operate it correctly. All in all, that's something minor which could be fixed easily. Will not stop me from staying at HI's or HIX's. September 20, 2014
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