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Rated 4.5 out of 5 by 131 reviewers.
Rated 4.0 out of 5.0 the maintence man... We were scheduled three weeks before coming there to have a birthday/pool party ....when we first checked out the area the pool was not working properly ..the heater was broken and the water was cold. There was no guarantee that it would be fix in time of the party....we booked anyway in hopes that it would be fixed...its was three weeks away. The day before the party someone went to the hotel to check to see if was fixed and it had not....BUTTTTTTTTT...THE DAY OF THE PARTY WHEN WE ARRIVED IT WAS UP AND RUNNING ...the party for a little 8yr old was a hit and the blessing was well recognized. In saying this I want to recognize William the maintence man......thank you so much seeing how much we wanted this to happen for the party and you worked to get it done....also when I asked that the hot tub be turned up for the night time relaxation that was to come after the party..you did so....it is so very hard to find people who do what they say they will but you did.....thank-you William you made our stay worthwhile ......oh and who ever read these at holiday inn William really should receive a bonus for all his efforts and success for making a very special little boys b day party a success and keeping the customer satisfied...thank you William February 27, 2014
Rated 5.0 out of 5.0 by A Great Stay! The in room jacuzzi was super nice. The king size bed had very soft linens and comfy pillows. Only drawback was the heating system which made a few loud "cranking" noises at night and the mini fridge in the cabinet would also run a little loud. Otherwise it was another enjoyable stay that was topped off by a great hot breakfast. February 12, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express My wife and I had a great experience at this hotel. It's large, clean and comfortable with a great breakfast. The beds were comfortable and clean. The only downer was the noisy heating unit. We both thought we were near an airport with large jets taking off...the roar woke us up several times during the night. Otherwise a highly recommended property. January 31, 2014
Rated 5.0 out of 5.0 by Very comfortable and pretty room We stopped at this Holiday Inn on our way home from vacationing in Florida. We always and only stay at Holiday Inn because we have always had a positive experience. January 17, 2014
Rated 5.0 out of 5.0 by Great service and great breakfast choices Family stayed the night. Close to Wintergreen ski hill. Beds very comfortable. Staff great. Best surprise hot and cold breakfast bar. My son got a kick out of the hot pancake maker, he said they were tasty. I would spend the night again. January 14, 2014
Rated 5.0 out of 5.0 by The BEST!! We were travelling from Florida to New York. This location marked our half way stop for the night. We always stay at Holiday Inn. The rooms are pretty, clean, and comfortable; all the amenities of home! Check in is fast and easy as is check out. Staff are very friendly and courteous. Won't stay at any other hotel. January 11, 2014
Rated 1.0 out of 5.0 by Ruined Anniversary Morning Have been here other times and enjoyed it but on this trip it was very disappointing. We chose this hotel to wake up on our anniversary and when we did there was no power. Our Jacuzzi suite was useless and there was no breakfast. The power outage was widespread (and lasted all day we later learned) and we decided to check out and move to another hotel in a nearby town. When I came back and spoke with the GM the next day I was shocked to hear they intended to charge us, saying the outage was "not their fault." I had apparently confused this chain with another who makes a 100% satisfaction guarantee. The GM finally and reluctantly offered a 25% discount (barely enough to pay for the breakfast we ate at the other hotel) and throw extra points on our Priority Club membership. We wondered if the ownership had changed because the front desk seemed much less customer-oriented. Won't be returning here any time soon. January 11, 2014
Rated 5.0 out of 5.0 by We'll be back! My family and I visit Waynesboro once or twice a year. This hotel is my number one choice of places to stay while visiting. Courteous staff, clean comfortable rooms and good rates make the choice easy. Thx January 2, 2014
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