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Rated 4.5 out of 5 by 217 reviewers.
Rated 5.0 out of 5.0 by Overall good experience All was as good or better than I expected. The hotel was clean, friendly and comfortable. I will look for HIE hotels in the future. September 19, 2014
Rated 5.0 out of 5.0 by Great visit Great staff, nice facility, love those mountains.. September 18, 2014
Rated 5.0 out of 5.0 by Entrance from street to hotel The entrance is small and difficult to spot and to navigate. Although the hotel is on a hill, it appears that the entrance needs re-engineered to make it easier to spot and to enter/exit. Would suggest a second entry/exit lower on the hill. September 17, 2014
Rated 5.0 out of 5.0 by Professional and friendly staff! Check in and check out was a breeze made easy by the friendly front desk staff. The staff as attentive to the breakfast buffet making sure there was enough food for us. Our stay could not have been any nicer , it was near perfect! September 12, 2014
Rated 5.0 out of 5.0 by Comfortable and Convenient location This place is a find. It reminded me more of a premium hotel than what you might expect from a Holiday Inn. I am not knocking Holiday Inn here, and while you would generally expect a solid product from Holiday Inn, I didn't anticipate ending up in the 5 star hotel that we ended up in. We would definitely stay again in a heart beat next time we are in the Shenendoah Valley. September 10, 2014
Rated 5.0 out of 5.0 by Suite for little up cost Extremely friendly and helpful reception manager at check-in and check-out. Easy access from Interstate 64. Comfortable suite with Jacuzzi. September 9, 2014
Rated 5.0 out of 5.0 by Good Service Pool Area Mold The service at the desk was great. The pool area wall was being worked on and the wall by the hot tub was ripped open and had what looked like black mold. They should put up a screen to shield the work when not actually working. The bathroom door to toilet had about 1/2 inch clearance and made the bathroom seem cramped. September 9, 2014
Rated 1.0 out of 5.0 by This place has really gone down hill Bugs in the hallway, sink did not drain, hot water on the wrong side, Breakfast bar was not kept stocked well! I used to like this hotel, but it has really gone down hill. I was never asked how my stay was. As a Platinum member I stay in a lot of Holiday Inns. This was a free night for my loyalty. What a waste. This is my last stay at this hotel. Happy that it was only one night. September 8, 2014
Rated 3.0 out of 5.0 by Very Nice Staff, but old musty and damp lower floor The staff members were very pleasant and nice. As a single female traveler, I was placed in a room on the damp musty lower floor with an entrance in a dark creepy corner. Even the view outside my window was of an almost completely hidden, easily accessible area to gain entrance into my room through the window. I was unsettled all night due to concern about my safety and the dankness of the room and entire floor. September 8, 2014
Rated 5.0 out of 5.0 by Great Stay Very nice room and friendly staff, would stay here again September 6, 2014
Rated 4.0 out of 5.0 by Un-comfortable Bed The bed was much too hard. The matrass is not for comfort but made to last a long time. September 5, 2014
Rated 1.0 out of 5.0 by Bugs in room, poor quality matresses We recently stayed at the Holiday Inn Express in Waynesboro. We arrived late at night after a road trip and got the kids into bed. Only after they were asleep did we see three or four water beetles running around the room. It were earlier in the day, we would have checked out and moved, but we decided to rough it for one night. We found a few more beetles in the morning in the room and bathroom. We advised the front desk at checkout, and the clerk said that the hotel had been battling a water beetle problem, but that they thought they had gotten them all. Clearly not. Also, the mattresses in our room were very old, noisy, and not comfortable. The hotel is well-located in Waynesboro, though. September 5, 2014
Rated 4.0 out of 5.0 by Generally great, but renovation needed The experience of staying here for one night is overall great, but it will be better if the interior of the hotel could be renovated. September 4, 2014
Rated 5.0 out of 5.0 by exceptional staff and comfortable beds Staff was extremely accommodating and very pleasant to deal with. Breakfast was very nice, except the yummy cinnamon rolls were tucked away in another room and went very fast. September 2, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service will stay here again, next time I go to VA. The staff was very helpful, supplied a folding bed on request. I find some hotels no longer offer these or if they do there's an extra charge. Very clean and comfortable. Recommend this Hotel. September 2, 2014
Rated 5.0 out of 5.0 by Excellent Stay Business traveler so I don't have a lot of time to waste. The online reservation process went smooth, check in staff was fantastic and quick, room was clean, neat and excellent. Fast Friendly Service...top notch as always. August 29, 2014
Rated 4.0 out of 5.0 by Standard Hotel Experience You are not going to be able to find a better deal in Waynesboro. August 29, 2014
Rated 4.0 out of 5.0 by Getaway to Waynesboro Enjoyed the mountains and the view! Love to go and relax...soak in the hot tub right in the room. Visiting local wineries is fun as well. August 28, 2014
Rated 5.0 out of 5.0 by Nice location to all attractions Great place to use as a base to travel and enjoy all the area had to offer. August 26, 2014
Rated 5.0 out of 5.0 Close to highway and great, comfy room We stopped here on our way from dropping our son off at college. It is a great mid way point for us. The hotel was a great value and plenty of nice restaurants close by. Our hotel room was excellent. August 25, 2014
Rated 5.0 out of 5.0 by Nice place to stay Clean and quiet, Friendly staff, Good size pool, Decent breakfast bar, Huge room August 24, 2014
Rated 5.0 out of 5.0 by Great hotel We really enjoyed our stay at this hotel. Everything was very good and we did not have any complaints. August 22, 2014
Rated 5.0 out of 5.0 by Friendly staff Have been staying here for our Family Reunion for several years now. Staff is friendly and will go out of their way to accommodate. Beds are comfortable and rooms are inviting. At breakfast there are a variety of items to choose from. Would recommend this hotel if you are traveling to this area. August 21, 2014
Rated 5.0 out of 5.0 by Front desk staff We had trouble logging into the wireless network and the front desk assistant was very helpful. I wish I'd remember her name... maybe Carey? She deserves a good recommendation. August 20, 2014
Rated 2.0 out of 5.0 by Old hotel that needs an update My family stayed here for one night. For the price I was terribly disappointed in the quality of the hotel. The lobby was very nice and newly updated, however the rest of the hotel was not including the guest rooms. Our room was big, but that's the best thing I can say about it. We tried to move a lamp to get a little more room, it had been set on a "base" of concrete that was completely broken and in pieces. The vanity was coming apart and had been screwed back together, the sofa bed that my oldest daughter slept on had rips and springs coming out of it, the regular queen beds that the rest of the family slept on had plastic coverings on them under the sheets so it sounded like you were sleeping on a diaper, and the vent in the bathroom looked like it hadn't been cleaned in 10 years or more. The heated pool was not heated very warm at all and there was plenty of open plywood on the walls where they were doing remodeling, but there were so many water stains that it was obvious they hadn't done any remodeling in a while. On the plus side, breakfast was pretty good and the staff kept everything filled up. Front desk staff was very friendly and check in-check out were quick and efficient. For the price paid there have to be better hotels in the area. August 19, 2014
Rated 4.0 out of 5.0 by Great service great staff Our extended family gather in the area for a reunion every year and for the past 16 years most of us have stayed at the Holiday Inn Ex. We have always had a pleasant experience and this year was no different. The desk staff, kitchen staff, and cleaning staff could not be more accomadating. We are already making our plans for 2015. Thanks to all the staff for the personal attention. You are becoming part of the family. August 16, 2014
Rated 5.0 out of 5.0 by WONDERFUL STAY Had a GREAT stay, 24 hour OPEN pool (awesome) quiet halls, VERY COMFORTABLE beds, EXTREMELY CLEAN rooms, and FABULOUS front desk staff. The staff was warm and friendly, remembered your name and the entire stay was relaxing and NOT HARD on the checkbook :) Great value, WONDERFUL STAY and looking forward to doing it again VERY SOON at SAME location. August 15, 2014
Rated 5.0 out of 5.0 by Great Place to stay The room was very clean The staff was excellent The bed was very comfortable The pillow selection was they were very comfortable Breakfast was very good August 15, 2014
Rated 5.0 out of 5.0 by Best place in the Waynesboro area. As a platinum member, this is one off the best HIE's and the best place by far to stay in the Waynesboro, Va area. The staff is friendly and the place is exceptionally well kept. Always my choice when I'm in the area. August 14, 2014
Rated 5.0 out of 5.0 by No AC in the hallways. AC in the room was fine but in the hallways, business center, and fitness center their was little or none. August 13, 2014
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