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Rated 4.5 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 Great place to stay This Hotel is a great place to stay, it is a convienent location, and the staff were terrific to us . The people that work there were very friendly and it felt like family attmosphere. I will certainly stay at this location again because we love the area and usually return every fall. This Hotel is a winner in all categories!!! September 30, 2014
Rated 5.0 out of 5.0 by Great Hotel Fantastic customer service, clean rooms and a great breakfast. September 27, 2014
Rated 4.0 out of 5.0 by Comfortable and close to Interstate exit Typical Holiday Inn Express high quality. Has a rather steep entrance drive--little parking near the entrance. Bathroom could use a safety bar at the shower end of the tub; the bar at the end next to the toilet is not helpful for entering or exiting the shower/tub. There is no night light in the bathroom. The arrangement of the breakfast serving area is awkward. I almost missed the hot cinnamon buns (horrors!) because they were by themselves around the corner from most of the food items. The location of the dining area behind the food counters was not immediately evident. September 25, 2014
Rated 1.0 out of 5.0 by terrible experience We travel quite extensively as a family with my son playing baseball. Three things we always look for.... close to tournaments ...Laundry service....Indoor pool. We only got the first one by my choosing. The laundry service was terrible.... front desk had no change for the machines, hotel had no change machine. I was instructed to go to a gas station to get change. I went to get change for one load in the washer and one load in the dryer. The washer did not drain therefore left a tub full of water and did not wash the clothes. I informed the front desk staff and was told "we have had problems with that one, go to the third floor". I informed them now I had to get more change and I had to make yet another trip to the gas station at 11 PM. When I finally got the washer to work.. I had to go to a dryer. The dryer took my $2.00 and ran just long enough for me to walk out. I cam back 10 minutes later and the dryer was off and clothes still wet. I had to make another trip to the gas station to get more change. I finally finished the laundry at 2AM with a baseball game at 8AM 25 miles away. Due to my son's extensive travel we always look for an indoor pool at the places we stay so he can relax between games. After we checked into the hotel my son went to go to the pool to find out the pool was not in operation and we were not informed of this on the website for priority club or by hotel front desk staff. This was one of the main reasons for choosing this hotel. This was a terrible experience and we will NEVER stay here again. September 25, 2014
Rated 4.0 out of 5.0 by Great Stay We enjoyed our stay at the Holiday Inn Express. The location is great and the hotel was very clean. The breakfast was great. I really enjoyed the cinnamon rolls. We had planned on using the pool but it was closed for maintenance. Would not hesitate to recommend the Holiday Inn Express to others. We would stay here again when in Waynesboro. September 24, 2014
Rated 5.0 out of 5.0 by Excellent This was the best HI Express or HI that we have stayed. You need a path to the Outback September 24, 2014
Rated 4.0 out of 5.0 by Price Price was too high. No reason for the price being that high. It wasn't like it was on 5th Ave. September 23, 2014
Rated 5.0 out of 5.0 by Front Desk The front desk staff were wonderful!!! They were very friendly and made our family feel at home. September 23, 2014
Rated 5.0 out of 5.0 by Great service(new employee being trained. She was nervous but did well) Great service as usual. The desk clerk was new and being trained. You could tell she was a bit nervous. The clerk training her apologized for being slow. We smiled and told her it was fine. Everybody has to learn if their new on a job. One thing. I've never really complained about any of my stays at HI's HIX's. But this is probably the 10th or 11th HI or HIX that I've stayed in and they all have the same issue. The plug in the showers always trap water and it is very slow going down. After a couple of minutes, it's already a couple of high. This has been an issue in the majority of rooms I've stayed at. Unless, it's me not knowing how to operate it correctly. All in all, that's something minor which could be fixed easily. Will not stop me from staying at HI's or HIX's. September 20, 2014
Rated 5.0 out of 5.0 by Overall good experience All was as good or better than I expected. The hotel was clean, friendly and comfortable. I will look for HIE hotels in the future. September 19, 2014
Rated 5.0 out of 5.0 by Great visit Great staff, nice facility, love those mountains.. September 18, 2014
Rated 5.0 out of 5.0 by Entrance from street to hotel The entrance is small and difficult to spot and to navigate. Although the hotel is on a hill, it appears that the entrance needs re-engineered to make it easier to spot and to enter/exit. Would suggest a second entry/exit lower on the hill. September 17, 2014
Rated 5.0 out of 5.0 by Professional and friendly staff! Check in and check out was a breeze made easy by the friendly front desk staff. The staff as attentive to the breakfast buffet making sure there was enough food for us. Our stay could not have been any nicer , it was near perfect! September 12, 2014
Rated 5.0 out of 5.0 by Comfortable and Convenient location This place is a find. It reminded me more of a premium hotel than what you might expect from a Holiday Inn. I am not knocking Holiday Inn here, and while you would generally expect a solid product from Holiday Inn, I didn't anticipate ending up in the 5 star hotel that we ended up in. We would definitely stay again in a heart beat next time we are in the Shenendoah Valley. September 10, 2014
Rated 5.0 out of 5.0 by Suite for little up cost Extremely friendly and helpful reception manager at check-in and check-out. Easy access from Interstate 64. Comfortable suite with Jacuzzi. September 9, 2014
Rated 5.0 out of 5.0 by Good Service Pool Area Mold The service at the desk was great. The pool area wall was being worked on and the wall by the hot tub was ripped open and had what looked like black mold. They should put up a screen to shield the work when not actually working. The bathroom door to toilet had about 1/2 inch clearance and made the bathroom seem cramped. September 9, 2014
Rated 1.0 out of 5.0 by This place has really gone down hill Bugs in the hallway, sink did not drain, hot water on the wrong side, Breakfast bar was not kept stocked well! I used to like this hotel, but it has really gone down hill. I was never asked how my stay was. As a Platinum member I stay in a lot of Holiday Inns. This was a free night for my loyalty. What a waste. This is my last stay at this hotel. Happy that it was only one night. September 8, 2014
Rated 3.0 out of 5.0 by Very Nice Staff, but old musty and damp lower floor The staff members were very pleasant and nice. As a single female traveler, I was placed in a room on the damp musty lower floor with an entrance in a dark creepy corner. Even the view outside my window was of an almost completely hidden, easily accessible area to gain entrance into my room through the window. I was unsettled all night due to concern about my safety and the dankness of the room and entire floor. September 8, 2014
Rated 5.0 out of 5.0 by Great Stay Very nice room and friendly staff, would stay here again September 6, 2014
Rated 4.0 out of 5.0 by Un-comfortable Bed The bed was much too hard. The matrass is not for comfort but made to last a long time. September 5, 2014
Rated 1.0 out of 5.0 by Bugs in room, poor quality matresses We recently stayed at the Holiday Inn Express in Waynesboro. We arrived late at night after a road trip and got the kids into bed. Only after they were asleep did we see three or four water beetles running around the room. It were earlier in the day, we would have checked out and moved, but we decided to rough it for one night. We found a few more beetles in the morning in the room and bathroom. We advised the front desk at checkout, and the clerk said that the hotel had been battling a water beetle problem, but that they thought they had gotten them all. Clearly not. Also, the mattresses in our room were very old, noisy, and not comfortable. The hotel is well-located in Waynesboro, though. September 5, 2014
Rated 4.0 out of 5.0 by Generally great, but renovation needed The experience of staying here for one night is overall great, but it will be better if the interior of the hotel could be renovated. September 4, 2014
Rated 5.0 out of 5.0 by exceptional staff and comfortable beds Staff was extremely accommodating and very pleasant to deal with. Breakfast was very nice, except the yummy cinnamon rolls were tucked away in another room and went very fast. September 2, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service will stay here again, next time I go to VA. The staff was very helpful, supplied a folding bed on request. I find some hotels no longer offer these or if they do there's an extra charge. Very clean and comfortable. Recommend this Hotel. September 2, 2014
Rated 5.0 out of 5.0 by Excellent Stay Business traveler so I don't have a lot of time to waste. The online reservation process went smooth, check in staff was fantastic and quick, room was clean, neat and excellent. Fast Friendly Service...top notch as always. August 29, 2014
Rated 4.0 out of 5.0 by Standard Hotel Experience You are not going to be able to find a better deal in Waynesboro. August 29, 2014
Rated 4.0 out of 5.0 by Getaway to Waynesboro Enjoyed the mountains and the view! Love to go and relax...soak in the hot tub right in the room. Visiting local wineries is fun as well. August 28, 2014
Rated 5.0 out of 5.0 by Nice location to all attractions Great place to use as a base to travel and enjoy all the area had to offer. August 26, 2014
Rated 5.0 out of 5.0 Close to highway and great, comfy room We stopped here on our way from dropping our son off at college. It is a great mid way point for us. The hotel was a great value and plenty of nice restaurants close by. Our hotel room was excellent. August 25, 2014
Rated 5.0 out of 5.0 by Nice place to stay Clean and quiet, Friendly staff, Good size pool, Decent breakfast bar, Huge room August 24, 2014
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