Rated 4.0 out of 5 by 127
Rated 5.0 out of 5.0 by Native30 Comfortable room and nice staff
Quiet room and staff was very nice. Will stay here again.
May 14, 2015
Rated 3.0 out of 5.0 by MrFr0gster A bit archaic
Upon check-in of a last minute reservation, the front desk staff was friendly and prompt. However, after providing ID and credit card for room, credit card was imprinted on the back of the check-in folio. Note that card was provided at time of online reservation, card was also swiped at the terminal upon check-in.
Imprinting a customers card or storing the entire card number / expiration date is a thing of the past and an insecure method of verifying the card was present at time of transaction.
I as a business should be more concerned with keeping my customers credit card information as secure as possible. This is achieved through technology as when the card is swiped at a terminal the card number is generally hidden (if you aren't using outdated software).
Would recommend the owner of this property reevaluate imprinting their customers credit cards on their folios.
May 1, 2015
Rated 2.0 out of 5.0 by not happy in texas Ok to stay
This place is good in a pinch. Room was dirty, bathroom just average. The sleeper sofa had food in it.
The breakfast area was packed and dirty. Only 1 person trying to keep up was not enough. Out of most of the food before 8am. Most of the hot breakfast food ran out and was not replaced.
Ok if you are in a jam for an overnight but would for sure try another hotel if available.
April 28, 2015
Rated 1.0 out of 5.0 by Nash007 Below average experience
Not too impressed, well below from what i would expect from a Holiday Inn chain.
April 27, 2015
Rated 3.0 out of 5.0 by rlb49 Room and bed met expectation, but disappointed with breakfast
Provide better seating in breakfast area. People randomly seated at counter height table leaving only one or two available chairs between them. Was not able to seat our family of four together at the counter height table. There were only 2 standard height tables in the breakfast room. Both were occupied when our family arrived for breakfast.
April 22, 2015
Rated 5.0 out of 5.0 by Ms. R. Great room and jacuzzi.
I love my room with the Jacuzzi. Plenty of towels. Good way to spend the evening.
April 22, 2015
Rated 1.0 out of 5.0 by Inspector 1223 Bad Experience
One day the manager raised his voice to discipline a staff member. It was uncomfortable to pass by the front lobby while this was happening. HI Express is known for their cinnamon rolls. One morning they had none at the breakfast area. However, the breakfast experience was much better (especially on a weekend) where the lady set up the area before they opened (breakfast was ready when we passed by). Helped us to start work early that day, thanks! I stayed in a suite on third floor, however, found ants in the room. The washing clothes was free of charge, however, be prepared to wait 45 minutes for the machine to finish its cycle. Tried different settings with same results. You do pay $1 for the dryer. However, you will need to wait another 45 minutes for your clothes. Even after 45 minutes the jeans were not completely dry. Had to hang them in my room so they could finish drying. Maybe the dryer vent needs cleaning.
April 20, 2015
Rated 4.0 out of 5.0 by racerdave Weatherford
Overall a pleasant experience. I will say this about IHG properties, TheyALL need to have numerous electrical outlets near the bed side tables and work stations.
April 16, 2015