Rated 4.6 out of 5 by 278
Rated 5.0 out of 5.0 by mtgould1123 Great Service Clean Rooms
We really enjoyed our stay. Room and hotel was very clean. We also got upgraded to one of the nicer suites because our reservation was accidentally cancelled by a staff member. Morning complimentary breakfast was wonderful every morning of our stay. Staff was very helpful and courteous.. I would recommend you stay at this hotel. Brand new.
May 29, 2015
Rated 5.0 out of 5.0 by GTJ9123 Great hotel, great location
My wife and i wanted a weekend getaway with our young daughter. Decided on Kehma and Johnson Space Center. Hotel located only 15 mins from Space Center and 30 mins from Kehma. Hotel is new and very well kept. Staff was very friendly and accommodating. Decent size pool. Really enjoyed the cabana area. Nothing negative to say about our stay. Would recommend to family and friends.
May 27, 2015
Rated 1.0 out of 5.0 by newned Not a resort pool, Grumpy front desk
Let me start by saying we are a loyal Holiday In Express Family and we even talked friends of ours into staying at this location with us. We have never had anything but fantastic experiences with our stays, until now.
We checked in at 4:30, check in time was at 3. Our room was not ready and we were told there were no other rooms available, we would need to have a seat and wait. After waiting for our room, we were surprised by the smell. A heavy fragrance had been sprayed in the room. When we told the front desk they moved us to another room, insisting there were no other rooms to move us to, this was the only other chance we had. This was it.
When we arrived to the new room, there was a heavy fragrance in that room as well. We were told this will be the same with all the rooms. Funny, we had friends staying also and there room did not have the same problem. We opened the windows to attempt to air out the room. We managed the first night. After letting the hotel know how sensitive we were to the smell, we were very upset the next day when housekeeping sprayed the same fragrance in our room again!?!?!
We were disappointed in the pool area. The pictures are a very generous representation of the area. If you plan to spend time by the pool don't plan to take food or drink with you. There is none of that allowed in the pool area. If you miss the sign and take it with you in error you will be scolded by a front desk person. So do not plan to have food or drink in the pool area. Those are the rules.
Plan to eat breakfast early. The dining area is not large enough to accommodate the guests that were staying in the hotel. Both mornings of our stay there were guest eating standing up because the lack of table space.
I will not be returning to this location. In fact based on our great experiences with Holiday Inn Express locations around the country, I am still bothered by the experience we had at this location.
May 27, 2015