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Rated 4.4 out of 5 by 117 reviewers.
Rated 2.0 out of 5.0 by Avoid Staff was very young and inexperienced. Were incapable of correcting the errors on the bill. Breakfast was unavailable in the morning. Hotel had children racing up and down the corridors for over an hour after 10pm. Waited over 10 minutes for morning checkout staff to try to figure out how to correct the bill. Very unpleasant attitude of staff - they appeared "put out" that I would wish a correct bill in my hands when I checked out - kept trying to tell me they would "email" it to me later in the day. November 20, 2014
Rated 5.0 out of 5.0 by Very Accomodating I stay at this hotel 3 times per year with a group. It is always clean, efficiently run and the staff is very helpful and friendly. November 11, 2014
Rated 4.0 out of 5.0 by Not bad A normal holiday inn express property people are very nice who work here November 9, 2014
Rated 3.0 out of 5.0 by average Average hotel! Nothing special about it! Best in the area. Breakfast just okay. Not there fault? Holiday Inn corporate need to update that food! It is time! 2015 is around the corner. November 6, 2014
Rated 5.0 out of 5.0 by Excellent Excellent stay but disappointed that handicapped room was on the 2nd floor. October 30, 2014
Rated 5.0 out of 5.0 by Great Hotel, Excellent Customer service I would highly recommend this hotel to guests. The staff were very helpful with assisting with finding tourist attractions, etc. Very clean and comfortable rooms with friendly service. October 30, 2014
Rated 5.0 out of 5.0 by Superior Staff We were most impressed with the service offered by EVERY member of the Holiday Inn Rochester Staff. From greeting us upon arrival, to printing off directions to local landmarks, to attending to specific requests for breakfast options and everything in between. This is an impeccably clean hotel that offers many amenities for both business and pleasure. Avoiding rooms which are within close proximity to the elevators would be the only suggestion that we would make. October 29, 2014
Rated 5.0 out of 5.0 by Webster, NY It was a great getaway for us and the hotel and staff were awesome! October 28, 2014
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