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Rated 4.3 out of 5 by 86 reviewers.
Rated 2.0 out of 5.0 by Horrible Breakfast and staff The list is quite long with issues that made our stay very poor at this location. I am a long time customer and fan of HIE, but this place was far from HIE standards….The kid checking us in was very efficient, so much so there was no courtesies, personalized interaction or business acumen, he was quick to dismiss us although no one else was around. The pool water was very foggy making me uncomfortable using it with my 2 year old. The tub plug in our room didn’t stop water at all for a bath so we had to disassemble it to remove the nasty gunk built up preventing it from stopping water. Taking a shower during the day was a game of trickle or drips. I could barely get myself washed. AM or PM showers were fine with the amount of water coming out. I was so looking forward to having a great breakfast as I’ve had great experiences in the past, but this place was horrible!!. There were a lot of service people milling about the breakfast area, and it wasn’t full of customers, but the food was very sparse and gross! The usually awesome cin rolls were not warm. Biscuits being brought out from the back were very hard, the folded eggs were hard, milk almost gone and not cold. There was no meat one morning. Another morning, I reported only clear water coming out of the apple juice but I got no apology, instead the service lady argued with me saying “it’s not empty” I was shocked…I don’t care if it is empty or not, I just want the machine to dispense apple juice not water. She did fix it but didn’t tell me when it was ready. I was the only customer with a child, but none of the workers offered to get us a high chair (stacked in the corner difficult to retrieve and had to have other people move so I could get to them) No one checked on us or any of the people eating or offered any form of pleasantry or customer service. September 18, 2014
Rated 5.0 out of 5.0 by Great Service The HI Express is located in a convenient location for my buisness trips and is near several good restuarants. September 9, 2014
Rated 5.0 out of 5.0 by Restroom facilities and front desk staff member The restroom spigot was "repaired" with caulking and was loose. The "water closet" was extremely noisy, however, perhaps that could be possibly caused by a high efficiency flushing. One of the front staff (who was not the manager nor an assistant manager) was rather abrupt. He behaved as if we were annoying him. All of the other staff including the manager were very courteous and made feel us that they enjoyed having us stay there. September 8, 2014
Rated 5.0 out of 5.0 by A must stay in the region I was pleasantly surprised with property here when I first arrived. The property looks pretty new and is well maintained. Upon entering the lobby you could tell right away that this place was very clean. I was immediately greeted by the front desk and was checked in. I made a quick stop in the wash room down the hall and was very impressed about how clean the public bathroom was. I also got a peak of the fitness room which was one of the more nicer fitness rooms I have see. There was a lot of equipment, TV's and more importantly were the floor to ceiling windows that looked out upon a nice park full of greenery. The indoor pool too was very nice with the same view and everything was well maintained and clean. Upon entering my room, I found it too was well appointed and very clean, equipped with a microwave and mini-fridge. My bed was most comfortable with the proper amount of firmness that permitted me to have a very nice night of sleep. I would definitely come back to this hotel when traveling to the greater Rochester area. September 6, 2014
Rated 5.0 out of 5.0 by As Good as All the Reviews Said We are a family of 5. We wanted a two-day, away from home fun time. We got just what we hoped for at the Webster HI Exp. *Great big, comfortable, nicely designed King Suite. *Counter, microwave, sink and refrigerator all working great. *Large flat screen, wall mounted, easy to use. *Super comfortable KING bed with cozy duvet blanket. *Clean, spacious, room with comfy chairs and great pull out sofa. *Full complimentary breakfast with a cool pancake maker and loads of choices, even fresh strawberries and whipped cream for our waffles. *For a weekend away from home, it was nice enough for us to call them back again any time. *Finally it was a skip away from Wegmans, and other great restaurants and 20 min from Victor Mall. August 31, 2014
Rated 5.0 out of 5.0 by good nights sleep and good breakfast excellent service and breakfast was a good start for the next day August 28, 2014
Rated 5.0 out of 5.0 by What an wonderful spot in Webster I was up visiting my family in the Webster/Rochester Area and I must say the Holiday Inn Express in Webster was awesome. Not only is it convenitent to shops, grocery stores and restaurants, it also sits on the beautiful North ponds park which has a mile long walking path (just in case you do not want to run on the treadmill). The staff at the Holiday Inn is very accomadating and will help you with any thing you need whether its directions, recommendations to restaurants, or even just getting you another pillow. They always had a smile on their faces. I will definetly be returning to the Holiday Inn in the near future and will be recommending it to everyone. Great Job to everyone who works there and I look forward to visiting you all again! August 22, 2014
Rated 5.0 out of 5.0 by Stuart Wedding Staff was attentive, rooms were clean, breakfast area was comfortable, van pick ups were timely, flowers at the front desk were stunning, fitness room was used daily by my guests August 21, 2014
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