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Rated 4.3 out of 5 by 103 reviewers.
Rated 4.0 out of 5.0 by WEBSTER, NY -A GREAT LOCATION! The Webster, NY Holiday Inn Express is in a great location.....nearby shopping October 15, 2014
Rated 5.0 out of 5.0 by Comfort of Bed I liked selection of the different hardness pillows and the number of pillows on the bed. The sheets and bed comforter were extremely comfortable. The room temperature was just right so able to really enjoy a good nights sleep October 14, 2014
Rated 4.0 out of 5.0 by Great choice for area for a night or two Overall, we were very satisfied with this HIE. My daughter thought bed was hard. I was happy with it. Queen size beds are always a plus. Need fan in bathroom. Breakfast choices great but potatoes not browned and eggs lacked flavor. Cinnamon rolls good. Other foods fine. October 10, 2014
Rated 4.0 out of 5.0 by Comfortable bed but housekeeping a bit slow We stayed a week here while visiting family. Our stay was nice, room clean and comfortable. Really enjoyed the adjoining park with ponds and walking trail. My only complaint is that the housekeeping staff did not always get our room cleaned in a timely manner; had to wait until early afternoon a few days even though we were always out of the room between 9am-10am. My only suggestions would be to put small safes in the rooms rather than having to keep going to front desk to access safe box and to keep breakfast bar open until 10am for those who are not early risers. October 9, 2014
Rated 5.0 out of 5.0 by Very nice Nice hotel. Beautiful park and walking trails right next door. Convenient location. October 9, 2014
Rated 5.0 out of 5.0 by Excellent hotel - great service I was at the Holiday Inn Express for a three day business meeting. The staff was commendable. I noticed how involved the General Manager was in all aspects of operations - which is how it should be. They had a "computer glitch" which caused several complications and everyone kept their cool. I had an issue with a credit card authorization which was supposed to be used on my room and when I checked out, my own card was charged by mistake. The guest service agent knew how troublesome this was to me and when the GM came it, she immediately brought it to his attention. He worked with me and my bank to get the funds reinstated to my account that day. Handled it like a pro and really cared. Gave me a copy of the faxed form he sent my bank for my information. Kudos! October 7, 2014
Rated 4.0 out of 5.0 by business visit to Webster I stayed 4 nights at Holiday Inn Express Webster. The property is fairly new, very clean and in a great location for working at the Xerox Webster campus. The area seems very safe and appealing. There is a nice park right behind the hotel. There is lots of parking. The breakfast has a nice variety and was not hard to find a table. All in all, great stay and I would stay here again. October 4, 2014
Rated 5.0 out of 5.0 by Great Hotel in Rochester Area! I recently stayed at the Holiday Inn Express and Suites in Webster for a business meeting. The hotel was beautifully maintained, becoming obvious from the moment you enter the parking lot. It is nestled in front of the North Ponds Park, which boasts beautiful ponds and 1-mile paved walking loop. I am a runner and decided to check out the Hojack Trail off of the park trail, thank you to the wonderful recommendation of the hotel staff. It was great! Also, the buffet breakfast is great and included in your nightly rate! I have also never slept better than I did on this hotels pillows and comfortable and quiet! I look forward to the next time I am in Webster so that I can stay here! September 29, 2014
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