Rated 5.0 out of 5.0 by Diane27 Wonderful Experience
I had the most wonderful experience at the Rochester Webster Holiday Inn Express. The room was very comfortable and quiet, and I was able to relax and get a great night sleep after a long travel day. The staff was very helpful and quite friendly. I will definitely stay at this hotel again in the future.
April 10, 2013
Rated 5.0 out of 5.0 by RodT Easter Weekend
Stayed with my wife, daughter and grandson while visiting my aging mother and step-father in Webster.
The staff at this hotel are to be commended on the great service that they provide. On every coming and going, I was greeted with a smile. On one evening when my daughter had dislocated her knee, the two staff members on duty at the reception were most helpful and even enquired the next morning as to how she was doing. Any organization is only as strong as the staff working in it and this Holiday Inn Express really has something to be proud of. I only wish that there had been bacon every morning as I am not a great fan of sausage or the mash that was offered on the other mornings; personal preference. Otherwise, excellent breakfast choices. When I brought the fact that the pool was not yet open one morning to the reception staff, it was looked after immediately and my grandson was able to get a swim in before heading to his great-grandmother's for the day. I will definately stay at this hotel on future visits and recommend it to other out of town relatives visiting mom.
April 6, 2013
Rated 5.0 out of 5.0 by mike17 great Place
we had a great stay, the staff was great, room was clean and very comfortable. We will defiantly stay again.
April 6, 2013
Rated 5.0 out of 5.0 by DHStew The Best
This is the very best experience that I have had as a Priority Club Reward Member. The hotel was conveniently located to my venue and the amenities were the best, I recommend this hotel to anyone who just want to relax.
April 5, 2013
Rated 5.0 out of 5.0 by Dave39VA Everything was great!
I stayed at the HIE in Webster for 11 nights. The room, staff, and breakfast were all great. Hope to come back soon.
April 2, 2013
Rated 5.0 out of 5.0 by ttnbigd Great hotel, people and service...however...
....the coffee is terrible BUT there is a Dunkin Donuts right across the street!!!
March 27, 2013
Rated 4.0 out of 5.0 by Sparks13 Happy in Webster, NY
This was the second time I stayed at this location and was pleased yet again. Specifically the evening/night front desk staff - they are very kind and seem genuinly interested in the guests. I was always greeted and engaged in casual conversation when I was coming in at night, after a workout in the gym, bringing in dinner - it was nice to feel that someone was paying extra attention to me and interested in my activities.
The only reason I did not give the facility a full 5 Star review was the lack of a 2nd treadmill during my stay. One was down for repair/maintenance when I checked-in and sometimes juggling use of 1 treadmill was a difficult with all the guests. I was hoping during my 5 night stay that would have been addressed by the facility.
March 7, 2013
Rated 5.0 out of 5.0 by DianeK Great Stay
Needed a little get away for the Hubbs and I after a week of stress within the family.. We got a jacuzzi suite..Shortly after arriving in the room I got a call from the front desk asking if the room was acceptable.. It was and the staff was very considerate and caring. Looking forward to our next get away week end
March 1, 2013