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Rated 4.4 out of 5 by 156 reviewers.
Rated 4.0 out of 5.0 First time at this hotel This was a business trip and the hotel met but did not exceed my expectations. The room was comfortable and the staff was very friendly. My company uses this hotel as their primary hotel for trips to the Webster area. I do think that the food choices should be expanded for breakfast. The food for the after 5 get togethers offered a couple of nights was dismal. I think they could reduce the amount of beer and use that money for better quality snacks. April 23, 2015
Rated 5.0 out of 5.0 by Great value & excellent staff I had a wonderful stay! The staff was superb & the value was excellent! April 16, 2015
Rated 5.0 out of 5.0 by Friendly Staff Friendly staff, comfortable room, excellent breakfast, large pool and hot tub, all around a great hotel. April 15, 2015
Rated 4.0 out of 5.0 by Good experience, but disappointed Celiac The overall hotel experience was very good, no complains, nice big room, friendly staff, clean, nice pool so all good..... until breakfast time .... my son and I have Celiac and we have limited breakfast choices. We stayed for years at the HIE on West Ridge Road and other hotels which at least have one or two Gluten Free items at breakfast, so I thought, no problem, staying from now on for family reasons at the HIE at Hold Rd. Going to breakfast the first morning, no Gluten Free options :( asking the very nice lady who worked there, had no idea what I was asking for :( I just assumed all HIE have the same breakfast options ... hopefully management can add some items to the breakfast bar, because we really would like to come back ! Thanks ! April 13, 2015
Rated 5.0 out of 5.0 by Great experience We had a great experience over a 6 day family gathering in Webster. The service and friendly helpfulness of everyone on the HI Express team was terrific. Clean, comfortable rooms, great beds, complimentary breakfasts and warm cookies in the evening all made for an excellent experience. We had six rooms during our time there and everyone was well prepared by staff for us. We stay here every time we come to Webster! April 9, 2015
Rated 3.0 out of 5.0 by Overnight I have stayed at this hotel a couple of times and it was great. I spent the night there with my grandchildren last week and was a little disappointed with the cleanliness. Found popcorn under the bed so it hadn't been vacuumed after the last guests. The tv remote was disgusting. It was sticky and was dirty. The pool area wasn't as clean as it usually is either. It was still a great time with the kids but I will check the room on arrival next time before settling in. April 8, 2015
Rated 5.0 out of 5.0 by Great Service I usually stay at this location twice a year for a weekend sewing getaway with friends. The guest rooms are very comfortable as is the meeting room we use. Having breakfast available is a nice benefit along with the pool and fitness center. April 2, 2015
Rated 5.0 out of 5.0 by Clean Hotel with Friendly Staff I stay at this hotel 3 times per year, and always find it clean with very friendly and helpful staff. March 27, 2015
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