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Rated 4.3 out of 5 by 103 reviewers.
Rated 5.0 out of 5.0 by Staff were OUTSTANDING AND CALM despite power outage!!! I arrived at the hotel after a major wind and rain storm had blown thru hours earlier. It was dusk when I walked into the hotel and saw that there was no power. I was met at the front desk by two young holiday inn employees, Nicholas and Christina. They were calm, organized and well spoken. They had no computers, no light except for tiny lanterns. With the help of computer printouts of room assignments made prior to the lights going out: they were able to manually get me checked in. On my return at 10p, the power was still out. Nicholas and Christina walked me up to the second floor, via flashlight. They deserve kudos for their professional demeanor, and for watching out for all of us!...I felt very safe... Well done, Holiday Inn for employing such impressive staff! July 17, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Webster Spent about 8 days there and after a couple of days it felt like home. The staff was extremely helpful and friendly. Would definitely recommend this to any travelers! July 16, 2014
Rated 5.0 out of 5.0 by A great Hotel We were at the hotel for 5 nights. From check in to check out the experience was wonderful. We were there because my wife was at a music camp. I was going to work in the room while she was at the camp everyday. I had told the lady whose name was Carissa that if I heard the pool call my name I would swim. Each time I came down to the lobby she would kid me about that. On Tuesday evening, we had a major storm which knocked out the power for about 6 hours. Nick and Christina who were on duty handled the situation beautifully. The gave out flashlights to those who needed them, and made sure the customers were comfortable. The breakfast was like eating in a restaurant. Thank you for a great stay July 14, 2014
Rated 5.0 out of 5.0 by great location Stayed here over the 4th of July weekend on our way home. Close to the highway exit, near plenty of restaurants for dinner and there is a park right behind the hotel. Has a nice walking trail for a morning stroll. July 10, 2014
Rated 5.0 out of 5.0 by All Around Great Visit 5 families attending a family reunion stayed at this hotel for 3 nights. The rooms were comfortable and quiet, the staff very friendly, welcoming and accommodating. This is a return visit for us and we would definitely choose this hotel again. July 9, 2014
Rated 5.0 out of 5.0 by Great place to stay I was pleasantly surprised at this hotel. Everything about the hotel seemed clean and new. The grounds are set up near a nature walk with fitness stations, the hotel is easy to find and get to, and there is a pool, whirlpool, exercise room and business room. I think you will be very happy with your stay here. My only regret is that I called directly to book my room and ended up paying more than another person who came for the same event and booked through a booking website. I highly recommend this hotel. July 7, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express - Webster N.Y. This was the best experience ever in a hotel. The staff, the room, and the food was excellent. If you are looking for a great hotel in the Rochester area, this is the hotel. July 7, 2014
Rated 4.0 out of 5.0 by MW I called the guest service desk around 6:00 AM....it rang and rang...never answered. I stayed on the phone hoping for an answer for quite a while. I called the hotel after arriving home for am item I believe i accidentally left and they transferred me to another number where I had to leave a message. i have not heard back yet. I am a member of the rewards club, yet when I checked in, they did not tell me so,nor was I able to confirm if we were going to get credit for the stay Loved the shelving in the bathroom! Non of the kids we were with would go into the pool because it looked like it was cloudy/dirty. June 25, 2014
Rated 3.0 out of 5.0 by Less than I expected from a Holiday Inn Express During check-in, I was not acknowledged as a IHG member. The blinds would not close all the way so I had to fasten them closed with one of the pant hangers. The refrigerator was not working. I informed the staff the next morning and both were repaired very quickly. The carpet needs replacing because it is badly stained. When I returned to my room Sunday evening, it had not been serviced, Trash cans were full, the bed had not been made and the dirty towels had not been replaced. I had one clean towel and washcloth for use that night. When I checked out the next morning and informed the clerk, her comment was "well did you call the front desk" Because of the late hour, I did not call. June 24, 2014
Rated 5.0 out of 5.0 by internet and comfort of bed Internet access was great bed really comfortable.the staff was great on checkin and checkout June 21, 2014
Rated 2.0 out of 5.0 by Need a room for the night it's ok. although a IHG member it was never mentioned. Shower was great. Bed not so great. A/C good. June 19, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express® and Suites Rochester Webster Very nice hotel, clean facility. Very accommodating. June 19, 2014
Rated 4.0 out of 5.0 by Enjoyable I have stayed at the Webster site many times over the past 4 years. I have never had a reason not to return. There are always going to be some bumps. Elevator down. Door access not working ice machine down maybe a staff having a bad day but that is life and any issues or concerns have always been addressed on a timely manner ( back door took a while ). I would and do recommend Webster HIXpress to anyone That I know or hear of who is visiting the Rochester area. One question I will ask nxt visit is if I can hold room service as sometimes I am in and out all day sand have to time it with room service. I do not need or have to be treated like royalty everyday Thanks Webster Guest often June 14, 2014
Rated 5.0 out of 5.0 by Great room, nice airy accomodations We really enjoyed out stay! We drove to Rochester to see the Rochester City Ballet. The hotel was a pleasant surpise and made the weekend complete. Staff is very helpful, kind and courteous and the room was beautiful. June 2, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service I had a great stay in Rochester. Slept like a baby! Will definitely be back. May 26, 2014
Rated 5.0 out of 5.0 by The best! Everything from start to finish was great! Will definately be going again. April 22, 2014
Rated 2.0 out of 5.0 by Rude Employees From the minute we checked in until we left, every interaction with the front desk was rude. Late check out requests were denied even though many rooms were cleaned prior to the 11 am check out time. Rarely was there a towel in the pool area to use. Never saw one in the workout room (which was extremely hot and humid). There was a dead squirrel in the garbage can at the exit we used when we left...that summed up our stay! March 19, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The hotel had comfortable bed and great service. The staff was excellant. March 10, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The hotel have a very comfortable bed and great service March 10, 2014
Rated 4.0 out of 5.0 by Adjoining room for family of 8. Two adults and six children, range from age 1-13. Everyone slept well. Enjoyed time in pool and hot tub. Breakfast was yummy, cool pancake machine,pretty eating area. Rooms were clean, had privacy, had internet access. Would definitely come back. February 27, 2014
Rated 4.0 out of 5.0 by great pace The breakfast is fabulous,comfortable stat but minor setback.The pool area needs a life guard to constant remind undiscipline kids about the regulation of no diving, running,food and beverage in the area.Especially of those parents who do supervise their children. February 5, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We have stayed at this hotel in the past and will continue to stay here. The entire hotel is kept clean, neat and comfortable. February 3, 2014
Rated 5.0 out of 5.0 by Clean room for reasonable price The Hold Road location is a convenient location for our personal business. The rooms are clean, we appreciate being able to control the temperature in the rooms (we like it very cool), the staff is friendly and courteous, and the breakfast is good. Although the egg omelets are nothing to write home about, it was nice to have a hot breakfast instead of just a cold continental breakfast. We've stayed there several times and we'll definitely stay there again. December 28, 2013
Rated 5.0 out of 5.0 by Love this property! I travel a lot for business and Holiday Inn is my hotel of choice. This Webster location is one of my favorites. I travel to Rochester a lot and there are plenty of hotels to choose, but I only stay here. December 16, 2013
Rated 5.0 out of 5.0 by Great Service and great Hotel We have had unpleasant experiences with Holiday Inn's in the past (mostly due to guest noise in the adjacent rooms) but when I called the front desk to request a room that did not have an adjacent room door (I think her name started with an A, but I'm not positive) she blocked the room next to us to make sure that we would not have anyone in the next room. Your pool and fitness facility were in impeccable condition and your breakfast was amazing! All of your staff including your housemen were friendly and said hello in the halls. We thought checkout time was noon and received a call a little after 11 asking if we were done and the front desk agent was polite and extended our room till noon at no additional charge. Your parking area was easily accessible and well lit and you were in an easy to find location. Again one of the most positive experiences we have had! The only negative (and it's a little thing) was that my wife had left her swim cap in the pool area and 2 gentlemen (I'm assuming maintenance) walked through picked it up and threw it out. I was in the gym and when I saw them pick it up left to meet them on the way out and asked for it, which was fine as we had obviously forgotten it from the night before and we did get it back, but I would have thought it would have gotten put in the lost and found, not the garbage. Other then that your breakfast was amazing, your staff were excellent and your hotel rooms were clean and very comfortable! December 5, 2013
Rated 5.0 out of 5.0 by great room great room and great price. Good location, nice and clean October 24, 2013
Rated 5.0 out of 5.0 by great room great room and great price. Good location, nice and clean October 24, 2013
Rated 2.0 out of 5.0 by Would not come back again We had a difficult time finding the hotel because their lighting was out. The room was dirty, hair all over the bathroom. At 8 AM hotel maid service not only knocked on the door but tried entering the room while we were sleeping. I told them we were leaving at 10:30 and to come back then. The same individual knocked on the door one hour later. This was not the quality or hospitality I expected from a quality hotel,we left very disappointed October 21, 2013
Rated 2.0 out of 5.0 by Bad Breakfast Our room was musty smelling, the food at breakfast was awful (we went out for breakfast instead) and the chemicals in the pool were so strong that my eyes burned within seconds of walking into the pool area. I wouldn't go back. October 17, 2013
Rated 4.0 out of 5.0 by Enjoyed our stay - except for the breakfast/price We had a good stay last weekend. There was only two issues. There were so many sports teams at the hotel that when we went down for breakfast most of the food was gone and it took too long for the food to be replaced. The kitchen should have been better prepared. For the price we paid for a 3 day stay it was a poor value. October 17, 2013
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