Rated 4.1 out of 5 by 69
Rated 5.0 out of 5.0 by vjoels Great hotel
Stayed at this hotel as needed to be close to Rochester General Hospital. It was perfect in so many ways.
Convenient location, breakfast available, nearby stores and restaurants, clean, comfortable and quiet plus a great value. The staff was friendly and accommodating. What more could you ask for? We will definitely stay here again. Only minor thing was in room coffee not replaced for the second morning but I'm sure just an oversight and there was coffee in the breakfast area so no big deal.
June 17, 2014
Rated 5.0 out of 5.0 by music lovers very clean and well lit up, the staff was helpful with directions
Excellent choice for breakfast, the dining room is clean, well lit and not too crowded. Our room was spacious, quiet and comfortable although we had 2 days where the room was not serviced, bed not made up and no bath towels. We definately would recommend your hotel and we would definately return to it if we go to Rochester again.
June 12, 2014
Rated 3.0 out of 5.0 by Kameraman Holiday Inn Express
The hotel is well located near the Rochester General Hospital and does give a room discount for people that are out patients of the hospital.
The hotel should invest in new bedding a good nights sleep is important when traveling and that isn't possible with old worn out mattresses.
Better quality restaurant in the area would be nice but not something the hotel can control
June 12, 2014
Rated 5.0 out of 5.0 by PoolQueen clean, comfortable and good location
This was a great hotel, great price and even better staff. They surely enjoy their jobs here. Very helpful with local info and directions. The only thing I wish this room had was a magnifying mirror on the wall in the bath room. The old eyes could use it for applying makeup etc... Breakfast was good, plenty of it too. Would stay here again.
May 25, 2014
Rated 3.0 out of 5.0 by Uhbee Nice, but..............
The hotel was clean and the staff were wonderful. The beds left something to be desired. My bed was one of the most uncomfortable I have had in a long time at Holiday Inns and Holiday Inn Expresses. The pillows were super soft and mushy and the mattress was old and needed changing.
May 19, 2014
Rated 5.0 out of 5.0 by ricky123457 great service
the staff there was great !! breakfast was excellent thank you
May 16, 2014
Rated 5.0 out of 5.0 by Maxwie Relaxing and comfortable
We stayed here while visiting family in Webster NY. The hotel is in walking distance of a Target store and a IHOP restaurant which made a nice place to meet family for lunch. The staff was always friendly and helpful. The hotel was quiet and restful. We were on the 3 rd floor and it was very quiet there. This location is near 104 and is real convenient to Rochester and other towns in the area. We will be visiting several times this year and we will definitely be staying here again.
May 13, 2014
Rated 3.0 out of 5.0 by roland1501 Cleanliness
There were dirty wash clothes stuck to the shower curtain. The reception on the television was very poor.
April 9, 2014
Rated 5.0 out of 5.0 by Chuck hunter Breakfast was great ! Pool clean and wonderful nice gym
Had one problem with children running around there room at midnight called desk they took care of problem will be back for sure
April 4, 2014
Rated 5.0 out of 5.0 by KathyT52 Great value, clean and great staff.
Overall this was a great stay and the staff was wonderful. As always clean hotel, comfortable bed and good breakfast. My only problem was not being able to give high on sleep quality. But this does not have to do with the hotel but the guests. A couple and their child kept me up in the middle of the night with yelling at each other and the child, then the child was crying in the hallway. Again guest problem not hotel.
March 30, 2014
Rated 5.0 out of 5.0 by Dann01 Great hotel!
Great hotel! This hotel is a 10 out of 10!
The staff are wonderful, the hotel is safe, clean and quiet.
I highly recommend this hotel.
March 25, 2014
Rated 5.0 out of 5.0 by BAYoungna Great service.
Was most impressed by the staff, so helpful. Stuck in a snow storm and Jeff was most helpful, getting us out of the snow so we could leave to catch a plane. Staff checking to see what was available for meals and housekeeping doing a great job. Would recommend this hotel to anyone.
March 20, 2014
Rated 1.0 out of 5.0 by Carebear73 Hoped for a relaxing getaway
My boyfriend and I spent a night there recently . It was a getaway from the world for one night...to sleep, relax and spend quality time with eachother. The room was clean, beautiful and heated comfortably. The so soft and perfect. We ordered out for dinner and watched movies. As we settled in to sleep around 12:50 am...the people next door to us constantly slammed their door. This went on for over 20 minutes. After we fell asleep...I was awoken to someone with their car parked right outside our window blaring their music at 2:30 am!!! Our first experience there was wonderful and I had hoped this one would have been the same. :(
March 12, 2014
Rated 4.0 out of 5.0 by Rickp21 Comfortable bed and great service
The bed was comfortable and staff was very good. I stayed at the holiday inn in Webster, NY and they had more tv channels than this hotel did.
March 10, 2014
Rated 3.0 out of 5.0 by Linda1985 Noisy
I understand that hotels are not guaranteed to be quiet but I really shouldn't be able to hear older kids running around until 11:30 at night. The person at the front desk did what they could but since they were there by themselves, there really wasn't much they could do. There were stains all over the bed sheets and actually looked like a blood stain on the edge of the bed (which we didn't see until just before leaving). The breakfast was actually terrible. There was still an hour left for breakfast and there was nothing left to eat! Luckily we got our points back and were very thankful for the helpfulness of the front desk. If there is a big group of kids coming, maybe there should be two people on until 11 to keep an eye on them, even though the parents should be the one too.
March 3, 2014
Rated 4.0 out of 5.0 by Hoopers Harbor Great place to stay for the night
We have been traveling to this location for about 8 years now and each year the rooms are comfortable and clean. The staff are helpful and friendly. I have never used the pool but it appears to be in good shape. Just an all around nice place to stay.
February 6, 2014
Rated 3.0 out of 5.0 by rb13 This Holiday Inn is slipping fast.
We have been using this venue for several years and this year was very disappointing. The pillows were terrible and I had to ask for two new ones in the hope that they would be somewhat better. They were and on the plus side the staff member who helped me was very happy to do so. The hot tub is gone which is one of the reasons we started using the place so many years ago. I work out every morning and it is time for them to update the equipment, or add more. They need mats or the rubber matting so that one can stretch on the floor and not on carpet. There was cleaning service on the day of Christmas which in the past, has only been available until 1:00, so our room was made up. However, empty water bottles were left and not picked up for recycling. The place is just starting to feel run down. On the plus side, the towels are adequately sized, fairly fluffy and always smell good. The breakfast also needs some changes to accommodate those with food allergies or intolerances. The only reason to recommend this one is the proximity to the highways and in our case the people that we are visiting. We stay at Holiday Inns all over the place and this was by far the one with the biggest issues. Watch out because we might be looking for somewhere else to stay.
December 30, 2013
Rated 5.0 out of 5.0 by Frankm56 Great Place to Stay
I have booked this hotel for two years now when visiting relatives. The overall experience is very good. Rooms are neat and clean; staff is friendly and helpful. Breakfast is very nice. I would definitely book this hotel again.
December 19, 2013
Rated 5.0 out of 5.0 by Carriefrommesa Nice, with an unexpected visitor
The place was lovely; however, the first night we had an unexpected visitor. My colleague woke up in the middle of the night to a little old lady with reddish blonde hair in her late 60's in a blue maids outfit and towels in her hand. The maid said she was there to clean our room. Wearily, my colleague fell back asleep after telling her that they we were still sleeping. The next morning, she noticed the doors were doubled locked so it would be impossible for somebody to enter the room. Very strange but a memorable experience nonetheless :)
December 2, 2013
Rated 5.0 out of 5.0 by DebandRob Great night
I travelled here with my 3 sons. We are platinum priority club members so we had a room upgrade. The fridge and micro came in handy since my sons were always eating! We had a late check-out which was great so that we could come back after breakfast, have a swim, then take our time checking out. Breakfast lady was very friendly. Great sleep, only complaint is that when we pulled out the couch we found old wrappers and a big stain under the couch. Couch pillow also had a big stain on it. Otherwise the hotel is close to an IHOP, a target and lots of shopping. Will definitely stay again.
November 26, 2013
Rated 2.0 out of 5.0 by syracuse69 Irondequoit
When I checked in I advised the girl at the front desk I was a gold member and to make sur my points go on my account. Well upon check out she didn't do it the gentleman did it for me and I just didn't feel or treated like a gold member. No newspaper at my door no package no nothing.
November 23, 2013
Rated 5.0 out of 5.0 by lowsmaintenance Thanks to front desk staff
We stay here twice a year. This stay, we had the Stomper above us. Near 10 pm, we called the front desk (Dominck) to ask if the tenants above would quiet down for the night. Within a minute, we had peace and quiet. Thanks to Dominick for his courteous handling of the small problem.
November 12, 2013
Rated 5.0 out of 5.0 by Jfarr Comfortable and quite
Comfortable and quite enjoyed my stay .the rooms were very clean.the staff was very helpful and was very affordable
October 20, 2013
Rated 4.0 out of 5.0 by TravelEveryWeek Nice stay
As was expected at Holiday Inn express. Nothing bad, which is a good thing since I travel a lot.
October 13, 2013
Rated 5.0 out of 5.0 by jasmin099 Warm & friendly check in staff, cold pool
The check in person remembered my husband from a previous business stay. She was very nice and friendly. The room was very comfortable and clean. The pool was not heated - we only made it in up to our knees. The alarm clock in the room went off at 4:30 in the morning. Breakfast was nice. Would definitely recommend.
October 9, 2013
Rated 5.0 out of 5.0 by PetOwner2 My Week Stay Comfort and Service
My wife, Shiba Inu and I stayed at this location for one Week.
The bed was comfortable. There was a refrigerator in the room.
I would love to have had a microwave in the room. However,
one was available in the dinning area after breakfast. The Staff
was very pleasant and accommodating. I would return to this
hotel for future meetings.
September 28, 2013
Rated 5.0 out of 5.0 by AnimieFan Convenient and comfortable
I chose this hotel from an online search and the comments from Trip Advisor and I was not disappointed. The hotel is conveniently located off 590. This hotel has an indoor pool and was surrounded by many popular stores and restaurants. We never needed to go out to breakfast because they served up such a nice variety which is included with your stay. They also offer free internet with the room rate. The personnel were very nice and accommodating the maid staff very helpful. The hotel is kept very well and clean. It is only about five to seven minutes from downtown Rochester. We enjoyed our stay and would definitely book here again on our next trip to Rochester, as it was an exceptional value for the money.
September 28, 2013
Rated 5.0 out of 5.0 by KentP Awesome Experience
Stayed at the Holiday Inn Express in Irondequoit for 2 days. The hotel was very clean, rooms were beautiful, beds were super comfy. The staff was very friendly and helpful. Overall a wonderful hotel. Will differently stay here again when in the area.
September 21, 2013
Rated 5.0 out of 5.0 by TNgal Enjoyable stay and friendly staff.
Stayed at the Irondequoit Holiday Inn Express for three days while we visited family and friends and did some sight seeing. The hotel room was very clean, comfortable and quiet. They were resurfacing the parking lot while we were staying there but we had no problem with the parking. The breakfast that was provided had a good variety of foods from which to choose. Love those cinnamon rolls!
The hotel was close to shopping, which was an added plus for me. Will stay at this Holiday Inn Express again when we visit family in New York state. Thank you to all who made this stay enjoyable for my friend and myself.
September 11, 2013
Rated 5.0 out of 5.0 by tjtfoto Convenient locations nearby
We normally stay at the holiday inn express on monroe ave in rochester as it is close to our destination. However, they were booked up and we were able to get a room here. While a little further away, it was only about 5 minutes. This hotel looks like it was recently renovated and it was clean table. Conveniently, there is an IHOP next door, as well as a Target and macy's. There is more shopping across the street and easy access to the highway. A good place to stay.
September 10, 2013