Rated 4.4 out of 5 by 127
Rated 4.0 out of 5.0 by Ripper66 Great costumer service
everyone from the front desk host to the staff and Managers Happy hour crew where all professional, approachable, kind, knowledgeable and happy. They loved there jobs and there hotel and it showed in there service. I want to thank them and also highly recommend as a top hotel in the Rio Grande Valley.
February 5, 2014
Rated 5.0 out of 5.0 by Larry & Rose Great Stay
This was an excellent choice for our visit. The room was spacious, clean, quiet, all equipment in the room worked as advertised.
The staff was clean, courteous, and friendly.
Breakfast was warm and great with a different main choice every day. "Great"
I would highly recommend this hotel.
January 30, 2014
Rated 3.0 out of 5.0 by Pisa Problemas with internet hotel
Fourth was not very clean.
There was o internet service.
Report Miss Lucia with how dirty the room and vive you a note from a customer octubre 2013 q found in the room.,I reported severas ti es q no internet.
January 5, 2014
Rated 5.0 out of 5.0 by EmergencyOps Clean & Inviting
Stayed two nights in October 2013 for business. I rarely stay at a Holiday Inn Express, and this was my first time in Weslaco. I was pleasantly surprised! The staff was very friendly, the hotel felt and smelled clean, and the breakfast was amazing.
When I'm back in this area of the valley for work, I will return to Holiday Inn Express Weslaco.
January 3, 2014
Rated 1.0 out of 5.0 by Luis FT Terrible
Internet does not work no ones cares. Call the front desk use less . The said call the provider yourself and the internet provider said it is them who need to call. Matress terrible. Avoid it. Im platinum and wont go ever back
January 3, 2014
Rated 3.0 out of 5.0 by Roxie Mama For the area it's probably slightly above average.
The staff was great but for a Holiday Inn; nationally it would rank below average but for the area it ranks slightly above average.
January 1, 2014
Rated 5.0 out of 5.0 by Weslaco holiday inn Check in
Front desk staff have always been extremely competent, especially "Gabino," however, this last check-in, a new front desk clerk handed me my room key and the envelope it comes in, opened it in front of another guest (a stranger to me), personally identified me by name and showed me my room number and displayed it so that the stranger could also see my name and room number --- this was highly offensive to me as this information is between me and your company staff only, not complete unknown strangers
January 1, 2014
Rated 3.0 out of 5.0 by Fib503 Business & Family Visit Trip
My family was here for 5 nights this past Christmas. I had to work the whole week, while my family was there to visit relative. The room was cleaned better this time. The house-keeping staff was nice. I had some quiet time to work during the day, but they need to improve their internet quality if they want more customer who are there for work/business. The internet speed was good when it's available, though there was time the internet was down for at least half a day, which caused me to leave the hotel to find another place that has internet to work.
The front-desk staffs need to be trained better on how to handle guest's questions and concerns. I had both bad (rude) and good experiences with the front-desk attendants. I got to say the manager this time was very attentive; he would watch for guest needs during breakfast hours, making conversation and very friendly.
It's Christmas / Holiday season but all they had was some stocking for the staffs on the wall; and a small Christmas Tree in the lobby. Not much of a holiday feel / vibe.
Overall experience was an average, though much better than the last time.
December 30, 2013
Rated 5.0 out of 5.0 by kimorita Electrict plan for emergencies
We had a probem in dec 20th because the hotel didn't have electricity and we couldn't see the way to get in, also in the parking place there aren't any emergency lights to see the door and no transport to carry lugage. and we had to carry all the shoping bags by the stairs and made 4 or 5 trips. I suggest you to have an Electricity plant for this ocations or if you have one get a better one. Although we were happy with the food, room and all your service that was excelent, specially the manager inspection on the breakfast, but I suggest that you check the elevator and the people who enters to the hotel because a drunk person left a mess on the elevator. For your attention thanks.
December 26, 2013
Rated 4.0 out of 5.0 by Dunc1818 Large room very comfortable
Enjoyed the extra room. Close to the bridge into Mexico.
Staff very pleasant
December 12, 2013
Rated 3.0 out of 5.0 by Cramos Has bug issues in the room
The first night we found a little bug over the bed; a couple of days later we found another one coming out of the sink. Need to improve fumigate control
December 4, 2013
Rated 2.0 out of 5.0 by BeetleB Not for business traveler
This is a family hotel not for business traveler. Kids running up and down the halls. Breakfast had kids eating cereal standing at the Buffett line. Dining area over crowded.
November 28, 2013
Rated 3.0 out of 5.0 by Rgp4 Breakfast not up to expectations
Breakfast was the worst experience I've had in a Holiday Inn. Crowded, unorganized, cold eggs, not enough items.... Was not the only one complaining, 4 other guests were relating the same issues.
November 27, 2013
Rated 5.0 out of 5.0 by 007007 Great hotel
Nice hotel, nicer people. A great place to stay in Weslaco.
November 22, 2013
Rated 4.0 out of 5.0 by luis54 Comfortable room and bad bed
the room is nice and clean, but you need to ckeck the beds, they are not in good condition
November 21, 2013
Rated 5.0 out of 5.0 by Kiloo Relaxing environment.
After a long day I was met with smiles by the front desk. Although it was almost midnight the manager on duty welcomed me in a warm manner, as well as the new employee being trained. I look forward to staying here again. Great atmosphere.
November 19, 2013
Rated 4.0 out of 5.0 by HAZELF2013 EASY CHECK IN. GREAT YOUNG LADY AT DESK.
I ALWAYS STAY AT THIS LOCATION WHEN GOING ACROSS THE BOARDER. THIS WAS MY SECOND VISIT. HAVE TO RETURN IN DECEMBER. WILL STAY AGAIN. I ASK FOR A ROOM ON THE FIRST FLOOR AND CLOSE TO THE LOBBY FOR HEALTH REASONS AND THEY ALWAYS HELP ME OUT WITH MY REQUEST.
I JUST WISHED THE ROOMS HAD MICROWAVES AND A REFRIDGERATORS.
November 9, 2013
Rated 4.0 out of 5.0 by CCbambi Good location. No microwave or refrigerator.
A clean, quiet property and conveniently located if you are working in the Valley.
Staff was friendly and helpful.
Breakfast was plentiful and there was a good variety.
Don't bring food that needs heating or cooling as there is neither frig or microwave in the room.
October 14, 2013
Rated 4.0 out of 5.0 by SmokeyRP Location great for my purpose (business)
Blue Onion Rest. (nearby, walking dist) - great food & beers
Elect outlets sparse & inconvenient for chargers.
October 2, 2013
Rated 5.0 out of 5.0 by JC64 Very clean. Accomodating, and courteous staff
Will stay there again over my "rewards program hotels" ...
September 30, 2013
Rated 5.0 out of 5.0 by HPotter67 Great service and value.
The staff was very accommodating to our requests. They committed and delivered. The comfort, value, and relaxation were just great.
This is our hotel of choise in the area.
September 29, 2013
Rated 2.0 out of 5.0 by zopilote WESLACO HOLIDAY INN
The phone did not work at all; the fawcett did not work either..very poor maintenance
September 19, 2013
Rated 5.0 out of 5.0 by Wess785 Clean and comfortable
I would stay again. Good value for a really clean room
September 8, 2013
Rated 1.0 out of 5.0 by Jws101 Horrible bed
This was probably the worst mattress I've ever slept on.
Staff were nice n efficient. Place was clean but could strongly use an upgrade
September 7, 2013
Rated 5.0 out of 5.0 by Nanz15 Confortable bed & great service.
Great work of Mr. Spencer & team.
Very kindly team.
Recommend this hotel.
September 5, 2013
Rated 4.0 out of 5.0 by MamaJR Definitely recommend!
Very clean & comfortable. Staff was courteous and very helpful.
August 30, 2013
Rated 5.0 out of 5.0 by Roundy All around great stay
Every 3 months for the last 3 years ,we come to Weslaco from Madison Wi and always stay at holiday inn express , as far as we can remember never ever had a problem. Great location ! Very good continental, good cookies, nice pool cleaned every morning
August 28, 2013
Rated 1.0 out of 5.0 by ExperienceWasNotSoGood Poor service from management and cleaning staff
Overall I got a good nights sleep and ate good at the breakfast provided. However the Manager on duty 8/23/2013-8/24/2013 was snobby and rude. The cleaning staff barged into our room Saturday morning without knocking and walked in on our 4 year old changing. When I approached the two ladies in the hall they were just laughing that my son was not fully clothed. SHOW SOME RESPECT!!
August 28, 2013
Rated 5.0 out of 5.0 by Gonzalo Nice Hotel
We went shopping to to the Outlet in Mercedes, TX. We chose this hotel cause is near the outlet. We stayed for two nights. The room was comfortable and clean. Breakfast was good. Staff was friendly.
There's also a mall with a JCPenney, TJ Maxx, Academy and Olive Garden nearby.
August 28, 2013
Rated 2.0 out of 5.0 by PowerTraveler Lobby doesn't reflect the rooms
When I first arrived at the HIE - Weslaco, TX, the exterior and lobby looked and felt as updated as most other HIEs do. Even the hallway felt like this was an up-to-date property, but it all stops at the door to the room. My bottom floor room had a musty-smell and outdated interior that felt like it hadn't been changed in over 10 years - worn out bed/couch, popcorn walls/ceiling, stained office chair, just to name a few.
The room had a strong wireless signal and included a Cat5 Ethernet cable for a wired connection, but when the hotel became full the wireless connection would not hold for more than 3-4 minutes at a time. I tried switching over to the wired connection and found that the Ethernet was not connected to anything. This made working remotely from the hotel nearly impossible until the other guests finally went to sleep.
Breakfast was fine and exactly what one would get at any other HIE property. It has a small pool and running gym (no weights). Overall, I expected a lot more from the rooms for the price.
August 19, 2013