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Rated 4.0 out of 5 by 73 reviewers.
Rated 2.0 out of 5.0 by Somewhat disappointing... We changed our reservation to try a new Holiday Inn location and was very disappointed in this location. The hotel's exterior seemed to have been renovated and updated but the interior of the hotel was somewhat dated and smelled like cigarette smoke. The most disheartening factor was our expectations behind the Holiday Inn Brand and felt let down especially since the cost was the same as a more modern and updated Holiday Inn less than 6 miles away. July 23, 2014
Rated 5.0 out of 5.0 by Bed was okay. Hurry and build that elevator! I have to say the gal at the front desk was terrific! When I first made the reservation (back in Feb.) for our granddaughter's wedding, I tried to do it on-line and made a mess of it. Realized it when I pressed "go". I worried all night. Next early morning, I get a call from the gal who wanted to check it out before she checked it in! Said she didn't think I wanted all that! Thank you, thank you. She helped set me up with my family beautifully! And, all was there when we got there. We stay here at least once a year when we come into Liberty Twp. to visit the kids. Always satisfied. July 17, 2014
Rated 5.0 out of 5.0 by excellent service had a really good stay and the pool area was where we spent most our time. July 16, 2014
Rated 3.0 out of 5.0 by Too Expensive for typical services See comments in survey as there is no reason to be redundant at this time. July 16, 2014
Rated 5.0 out of 5.0 by Great experience The West Chester Holiday Inn express was great! It was just recently updated and you can tell! The bathrooms have all been redone and look fantastic. The breakfast was nice and well stocked. The staff was very friendly. The location could not have been any better. We were in for a soccer tournament, and it was right up the road. The shopping was within minutes to any type of shopping you'd want. Kings Island was a 5 minute drive. Enjoyed myself! July 15, 2014
Rated 5.0 out of 5.0 by Great experience Very nice and friendly staff. A good location to stay and get to Kings Island within 15 minutes. July 10, 2014
Rated 4.0 out of 5.0 by Busy property, but great service They might be a little understaffed because the staff was really busy. We rec'd excellent service, but they really had to hustle. Very busy property, good location-the breakfast area is rather small and got crowded. I would stay here again-great service July 2, 2014
Rated 3.0 out of 5.0 by stay The room was small compared to newer hotels and the mattresses were less than comfortable. I spent three nights there and had the same hot breakfast options each morning..........turkey sausage (which was not very good), eggs, pancakes. The cost per night was not worth the uncomfortable night's sleep I got or selections for breakfast. July 2, 2014
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