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Rated 4.1 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Awesome Stay We were staying at this hotel in-between moves and had a very relaxing 2 weeks. We had just spent a very stressful month packing and longed for some rest and relaxation until we were able to move into our new home. We did receive excellent service and all of the staff was so helpful, friendly, polite, and did everything to make our stay the perfect spot we needed in-between moves. Would stay here again and again....thank you so much!! August 10, 2014
Rated 5.0 out of 5.0 by Excellent HIE The room was very clean, nice linens and as expected for a Holiday Inn. Breakfast was very good, ready early, and very appreciated by us! Thank you for a delightful stay, and we hope to return. We also liked the location of this hotel, in a fairly quiet spot (but right off a highway) and at an exit between two shopping area exits. August 5, 2014
Rated 5.0 out of 5.0 by Great Location, Clean Rooms, Friendly Front Desk Team Easy on, Easy off I-75. Service was fast and friendly, rooms were very clean and spacious. A great value for our family for a quick overnight stopover enroute to our destination. August 4, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, and friendly Friendly helpful staff, comfortable beds and choice of pillows, clean facility. Hot breakfast bar with many choices. Location makes local attractions easily accessible. Bathroom was small, but doable. July 29, 2014
Rated 5.0 out of 5.0 by stay The parking was a little confusing I have nothing more to add at this time July 29, 2014
Rated 2.0 out of 5.0 by Somewhat disappointing... We changed our reservation to try a new Holiday Inn location and was very disappointed in this location. The hotel's exterior seemed to have been renovated and updated but the interior of the hotel was somewhat dated and smelled like cigarette smoke. The most disheartening factor was our expectations behind the Holiday Inn Brand and felt let down especially since the cost was the same as a more modern and updated Holiday Inn less than 6 miles away. July 23, 2014
Rated 5.0 out of 5.0 by Bed was okay. Hurry and build that elevator! I have to say the gal at the front desk was terrific! When I first made the reservation (back in Feb.) for our granddaughter's wedding, I tried to do it on-line and made a mess of it. Realized it when I pressed "go". I worried all night. Next early morning, I get a call from the gal who wanted to check it out before she checked it in! Said she didn't think I wanted all that! Thank you, thank you. She helped set me up with my family beautifully! And, all was there when we got there. We stay here at least once a year when we come into Liberty Twp. to visit the kids. Always satisfied. July 17, 2014
Rated 5.0 out of 5.0 by excellent service had a really good stay and the pool area was where we spent most our time. July 16, 2014
Rated 3.0 out of 5.0 by Too Expensive for typical services See comments in survey as there is no reason to be redundant at this time. July 16, 2014
Rated 5.0 out of 5.0 by Great experience The West Chester Holiday Inn express was great! It was just recently updated and you can tell! The bathrooms have all been redone and look fantastic. The breakfast was nice and well stocked. The staff was very friendly. The location could not have been any better. We were in for a soccer tournament, and it was right up the road. The shopping was within minutes to any type of shopping you'd want. Kings Island was a 5 minute drive. Enjoyed myself! July 15, 2014
Rated 5.0 out of 5.0 by Great experience Very nice and friendly staff. A good location to stay and get to Kings Island within 15 minutes. July 10, 2014
Rated 4.0 out of 5.0 by Busy property, but great service They might be a little understaffed because the staff was really busy. We rec'd excellent service, but they really had to hustle. Very busy property, good location-the breakfast area is rather small and got crowded. I would stay here again-great service July 2, 2014
Rated 3.0 out of 5.0 by stay The room was small compared to newer hotels and the mattresses were less than comfortable. I spent three nights there and had the same hot breakfast options each morning..........turkey sausage (which was not very good), eggs, pancakes. The cost per night was not worth the uncomfortable night's sleep I got or selections for breakfast. July 2, 2014
Rated 5.0 out of 5.0 Staff was very helpful and attentive staff was very helpful and attentive. Enjoyed breakfast - both the food and the lady working there. It may be an older property but it was very clean and well maintained. We will definitely be back! June 28, 2014
Rated 1.0 out of 5.0 by Not up to expectations Was supposed to stay for almost a week...but one night was more than enough. The bed was like sleeping on a rock, the shower had almost NO pressure, the carpet was disgustingly sticky after the shower June 27, 2014
Rated 5.0 out of 5.0 by Continual upgrades are refreshing DR, Nice to see the new lamps for the night stands. Much easier to operate and it keeps the décor fresh and up to date. June 18, 2014
Rated 4.0 out of 5.0 by First visit to property I had a nice stay however the internet never did connect for me. The connecting room occupants were loud. The pool was nice, however, the chlorine was so strong that you could smell it outside in the common area when the door opened. Maybe some ventilation would help. The front desk staff was very welcoming. Had an issue with the reservation and James caught it and corrected it so I wouldn't get double billed. Thank you James for thinking ahead and warding off another issue. June 11, 2014
Rated 5.0 out of 5.0 by Great hotel This year we were so lucky to discover this location.staff is friendly,professional,hard working. Always there to accommodate your needs...the hotel is clean, the room was big, clean and equipped . The towels were the cleanest and pure white...the feeling is of home away from home...you are adopted by our family.(we ask for more VEGAN options for breakfast) June 4, 2014
Rated 3.0 out of 5.0 by NO ELEVATOR!!! On a recent trip from South Carolina to Ohio, we stayed at three Holiday Inn Express Hotels. When we were checking in at this location, I was advised by the desk clerk that this location did not have an elevator. I asked how they can get by with that in today's time with handicap laws and he stated "we only have handicap rooms on the 1st floor". That's great, but what about all the other people that have to "trek" up and down a flight of stairs to get luggage and etc. up to the 2nd floor? The room we stayed in at this location was not as updated and was no where near as comfortable as the rooms in Dayton and Bowling Green that we stayed in. June 3, 2014
Rated 5.0 out of 5.0 by Cool comfortable rooms DR. Appreciate the climate control - Oasis from the heat. May 27, 2014
Rated 4.0 out of 5.0 by Predictable room, attentive staff The GM always makes guests feel relaxed and comfortable May 23, 2014
Rated 5.0 out of 5.0 by New Breakfast additions DR. Great nights sleep, quite and comfortable. Enjoyed the Oatmeal toppings, nuts and rasins are my favorite. Like the new coffee cups as well. New office chair was a plus as well, great job keeping things fresh. May 20, 2014
Rated 5.0 out of 5.0 by Staff Management, especially manager on front desk, very friendly and helpful. Needed to fulfill travel documentation requirements and staff was friendly and attentive to provide all necessary papers to make this happen. Staff went beyond expectations to provide excellent customer care and satisfaction. chewychewy May 12, 2014
Rated 1.0 out of 5.0 by Glue Man I will not be staying at this Holiday InnExpress again. Your front desk person that took my reservation over the phone had it all messed up when I arrived for check in even though I had a conf. number. I have leg and back trouble and your reservation taker (that starts with a " J") put me on the second floor and you have no elevator. The bed was too hard and the pillows were too thick. Had very little rest. I was glad my stay was over. Sorry to be so honest. May 11, 2014
Rated 5.0 out of 5.0 by Very nice accommodations Love staying here. Very close to shopping and entertainment. Staff very friendly and accommodating . . Fresh popcorn in the lobby made us feel like home. April 23, 2014
Rated 2.0 out of 5.0 by Late check out I've been a gold priority member and he would not/could not give me a late check-out. April 14, 2014
Rated 5.0 out of 5.0 by As summer heats up the rooms cool down DR The air conditioning works well even in early spring when it is still cool outside, big plus for northerners who like it to sleep in the 60s. Also I appreciate the cleanlyness of the rooms. All the corners in the batchroom are clean, no dust on the bathroom mirror woodwork. Cudo's to the cleaning staff at this hotel April 7, 2014
Rated 4.0 out of 5.0 by Staff The folks at this Holiday Inn Express always welcome us with open arms. We come several times a year to visit and care for our granddaughter who lives in West Chester. Wayne Trent, Pawleys Island, SC March 28, 2014
Rated 5.0 out of 5.0 by Very Good Breakfast and Comfortable bed We really enjoyed the Cheese omelet, juice, coffee and other breakfast items. room was clean and bed was great! March 17, 2014
Rated 5.0 out of 5.0 by Great Service - AMM From the time of my check-in until check-out, I was very impressed by the friendliness and helpfulness of the staff at this hotel. It was very convenient to my office in OH and I will stay here again in the future. March 16, 2014
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