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Rated 4.0 out of 5 by 72 reviewers.
Rated 1.0 out of 5.0 by Not up to expectations Was supposed to stay for almost a week...but one night was more than enough. The bed was like sleeping on a rock, the shower had almost NO pressure, the carpet was disgustingly sticky after the shower June 27, 2014
Rated 5.0 out of 5.0 by Continual upgrades are refreshing DR, Nice to see the new lamps for the night stands. Much easier to operate and it keeps the décor fresh and up to date. June 18, 2014
Rated 4.0 out of 5.0 by First visit to property I had a nice stay however the internet never did connect for me. The connecting room occupants were loud. The pool was nice, however, the chlorine was so strong that you could smell it outside in the common area when the door opened. Maybe some ventilation would help. The front desk staff was very welcoming. Had an issue with the reservation and James caught it and corrected it so I wouldn't get double billed. Thank you James for thinking ahead and warding off another issue. June 11, 2014
Rated 5.0 out of 5.0 by Great hotel This year we were so lucky to discover this location.staff is friendly,professional,hard working. Always there to accommodate your needs...the hotel is clean, the room was big, clean and equipped . The towels were the cleanest and pure white...the feeling is of home away from home...you are adopted by our family.(we ask for more VEGAN options for breakfast) June 4, 2014
Rated 3.0 out of 5.0 by NO ELEVATOR!!! On a recent trip from South Carolina to Ohio, we stayed at three Holiday Inn Express Hotels. When we were checking in at this location, I was advised by the desk clerk that this location did not have an elevator. I asked how they can get by with that in today's time with handicap laws and he stated "we only have handicap rooms on the 1st floor". That's great, but what about all the other people that have to "trek" up and down a flight of stairs to get luggage and etc. up to the 2nd floor? The room we stayed in at this location was not as updated and was no where near as comfortable as the rooms in Dayton and Bowling Green that we stayed in. June 3, 2014
Rated 5.0 out of 5.0 by Cool comfortable rooms DR. Appreciate the climate control - Oasis from the heat. May 27, 2014
Rated 4.0 out of 5.0 by Predictable room, attentive staff The GM always makes guests feel relaxed and comfortable May 23, 2014
Rated 5.0 out of 5.0 by New Breakfast additions DR. Great nights sleep, quite and comfortable. Enjoyed the Oatmeal toppings, nuts and rasins are my favorite. Like the new coffee cups as well. New office chair was a plus as well, great job keeping things fresh. May 20, 2014
Rated 5.0 out of 5.0 by Staff Management, especially manager on front desk, very friendly and helpful. Needed to fulfill travel documentation requirements and staff was friendly and attentive to provide all necessary papers to make this happen. Staff went beyond expectations to provide excellent customer care and satisfaction. chewychewy May 12, 2014
Rated 1.0 out of 5.0 by Glue Man I will not be staying at this Holiday InnExpress again. Your front desk person that took my reservation over the phone had it all messed up when I arrived for check in even though I had a conf. number. I have leg and back trouble and your reservation taker (that starts with a " J") put me on the second floor and you have no elevator. The bed was too hard and the pillows were too thick. Had very little rest. I was glad my stay was over. Sorry to be so honest. May 11, 2014
Rated 5.0 out of 5.0 by Very nice accommodations Love staying here. Very close to shopping and entertainment. Staff very friendly and accommodating . . Fresh popcorn in the lobby made us feel like home. April 23, 2014
Rated 2.0 out of 5.0 by Late check out I've been a gold priority member and he would not/could not give me a late check-out. April 14, 2014
Rated 5.0 out of 5.0 by As summer heats up the rooms cool down DR The air conditioning works well even in early spring when it is still cool outside, big plus for northerners who like it to sleep in the 60s. Also I appreciate the cleanlyness of the rooms. All the corners in the batchroom are clean, no dust on the bathroom mirror woodwork. Cudo's to the cleaning staff at this hotel April 7, 2014
Rated 4.0 out of 5.0 by Staff The folks at this Holiday Inn Express always welcome us with open arms. We come several times a year to visit and care for our granddaughter who lives in West Chester. Wayne Trent, Pawleys Island, SC March 28, 2014
Rated 5.0 out of 5.0 by Very Good Breakfast and Comfortable bed We really enjoyed the Cheese omelet, juice, coffee and other breakfast items. room was clean and bed was great! March 17, 2014
Rated 5.0 out of 5.0 by Great Service - AMM From the time of my check-in until check-out, I was very impressed by the friendliness and helpfulness of the staff at this hotel. It was very convenient to my office in OH and I will stay here again in the future. March 16, 2014
Rated 1.0 out of 5.0 by Service As a guest, when you request a wake up call because the clock in your room doesn't work, you expect to get the wake up call! I guess my expectations were too high at this particular Holiday Inn. I've stayed there before with no issues, but will NOT be returning! March 9, 2014
Rated 5.0 out of 5.0 by Great Hotel Self Service breakfast one of the best! Our room was clean and was stocked with toiletries. Even though hotel is right off the interstate, we did not hear the traffic. The Clerk on duty (we arrived around 800 p.m.) was friendly and knowledgeable about nearby dining establishments. The only negative was that this hotel does not have an elevator. Not an issue for us, but would be for others. Highly recommend. March 2, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Enjoy stay but considering other hotels in area should be priced a little less. Toilet paper is not good quality but beautiful place with good breakfast. They never recognize our Priority Club membership. We have stayed there three times since December 2013 February 24, 2014
Rated 5.0 out of 5.0 by Arriving early - no problem DR, Arrived more than an hour before check in. Staff didn't even remind me of the check in time, just gave me the keys and thanked me for staying with them. February 23, 2014
Rated 5.0 out of 5.0 by Clean inside and out DR, with all the snow it was nice to see the sidewalks and entrance ways shoveled and salted were needed. Safe easy access and parking are an additional plus at this hotel. February 16, 2014
Rated 5.0 out of 5.0 by 5 stars again I really love this hotel. I make sure to stop by anytime I am in Northern Cincinnati. Keep up the good work. I am also looking forward to an elevator being installed in the near future! Please! February 8, 2014
Rated 5.0 out of 5.0 by Business Close to everything I needed. Quiet and comfortable. February 3, 2014
Rated 5.0 out of 5.0 by Comfortable and convenirent DR, Recommended this hotel to a coworker who was traveling to West Chester. He enjoyed his stay and will be back again soon. The new king size beds are fabulous. Best location, it is close to shopping and restaurants. Hotel staff treat me like family. February 1, 2014
Rated 4.0 out of 5.0 by Nice Staff Overall out experience was OK. Our room was too warm, and there was no way to open a window, or use the Air Conditioner during the winter months. January 24, 2014
Rated 1.0 out of 5.0 by Bugs in room There was a bug crawling on my bed while I was watching TV. I have never seen that kid of bug (about a quarter coin size and light brown). I got rid of it and went to sleep. In the morning when I entered the bathroom, I saw another one on crawling on the bathroom mirror. What? So I got rid of that one too. Just before I left the room and checked out... another one crawling on my suit jacket. How many of these guys are there in this room? It was room 218. Bugs infested. Really guys??? December 24, 2013
Rated 5.0 out of 5.0 by Short stay but all was good Nice hotel in a good location. Perfect for the short stay. SEN December 17, 2013
Rated 4.0 out of 5.0 by Welcoming The staff are very nice and genuinely concerned about their guests. MLM December 8, 2013
Rated 5.0 out of 5.0 by Warm welcome Patrice was very welcoming and accommodating. She goes above and beyond to ensure her guests are comfortable. Thanks, MLM December 6, 2013
Rated 5.0 out of 5.0 by Clean and comfortable DR love the new beds in king suite. Very comfortable and higher quality than the previous matress. Can't say enough about all the upgrades in the past couple of years, if you have not stayed here in awhile come check it out November 23, 2013
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