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Rated 4.1 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by Staff Management, especially manager on front desk, very friendly and helpful. Needed to fulfill travel documentation requirements and staff was friendly and attentive to provide all necessary papers to make this happen. Staff went beyond expectations to provide excellent customer care and satisfaction. chewychewy May 12, 2014
Rated 1.0 out of 5.0 by Glue Man I will not be staying at this Holiday InnExpress again. Your front desk person that took my reservation over the phone had it all messed up when I arrived for check in even though I had a conf. number. I have leg and back trouble and your reservation taker (that starts with a " J") put me on the second floor and you have no elevator. The bed was too hard and the pillows were too thick. Had very little rest. I was glad my stay was over. Sorry to be so honest. May 11, 2014
Rated 5.0 out of 5.0 by Very nice accommodations Love staying here. Very close to shopping and entertainment. Staff very friendly and accommodating . . Fresh popcorn in the lobby made us feel like home. April 23, 2014
Rated 2.0 out of 5.0 by Late check out I've been a gold priority member and he would not/could not give me a late check-out. April 14, 2014
Rated 5.0 out of 5.0 by As summer heats up the rooms cool down DR The air conditioning works well even in early spring when it is still cool outside, big plus for northerners who like it to sleep in the 60s. Also I appreciate the cleanlyness of the rooms. All the corners in the batchroom are clean, no dust on the bathroom mirror woodwork. Cudo's to the cleaning staff at this hotel April 7, 2014
Rated 4.0 out of 5.0 by Staff The folks at this Holiday Inn Express always welcome us with open arms. We come several times a year to visit and care for our granddaughter who lives in West Chester. Wayne Trent, Pawleys Island, SC March 28, 2014
Rated 5.0 out of 5.0 by Very Good Breakfast and Comfortable bed We really enjoyed the Cheese omelet, juice, coffee and other breakfast items. room was clean and bed was great! March 17, 2014
Rated 5.0 out of 5.0 by Great Service - AMM From the time of my check-in until check-out, I was very impressed by the friendliness and helpfulness of the staff at this hotel. It was very convenient to my office in OH and I will stay here again in the future. March 16, 2014
Rated 1.0 out of 5.0 by Service As a guest, when you request a wake up call because the clock in your room doesn't work, you expect to get the wake up call! I guess my expectations were too high at this particular Holiday Inn. I've stayed there before with no issues, but will NOT be returning! March 9, 2014
Rated 5.0 out of 5.0 by Great Hotel Self Service breakfast one of the best! Our room was clean and was stocked with toiletries. Even though hotel is right off the interstate, we did not hear the traffic. The Clerk on duty (we arrived around 800 p.m.) was friendly and knowledgeable about nearby dining establishments. The only negative was that this hotel does not have an elevator. Not an issue for us, but would be for others. Highly recommend. March 2, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Enjoy stay but considering other hotels in area should be priced a little less. Toilet paper is not good quality but beautiful place with good breakfast. They never recognize our Priority Club membership. We have stayed there three times since December 2013 February 24, 2014
Rated 5.0 out of 5.0 by Arriving early - no problem DR, Arrived more than an hour before check in. Staff didn't even remind me of the check in time, just gave me the keys and thanked me for staying with them. February 23, 2014
Rated 5.0 out of 5.0 by Clean inside and out DR, with all the snow it was nice to see the sidewalks and entrance ways shoveled and salted were needed. Safe easy access and parking are an additional plus at this hotel. February 16, 2014
Rated 5.0 out of 5.0 by 5 stars again I really love this hotel. I make sure to stop by anytime I am in Northern Cincinnati. Keep up the good work. I am also looking forward to an elevator being installed in the near future! Please! February 8, 2014
Rated 5.0 out of 5.0 by Business Close to everything I needed. Quiet and comfortable. February 3, 2014
Rated 5.0 out of 5.0 by Comfortable and convenirent DR, Recommended this hotel to a coworker who was traveling to West Chester. He enjoyed his stay and will be back again soon. The new king size beds are fabulous. Best location, it is close to shopping and restaurants. Hotel staff treat me like family. February 1, 2014
Rated 4.0 out of 5.0 by Nice Staff Overall out experience was OK. Our room was too warm, and there was no way to open a window, or use the Air Conditioner during the winter months. January 24, 2014
Rated 1.0 out of 5.0 by Bugs in room There was a bug crawling on my bed while I was watching TV. I have never seen that kid of bug (about a quarter coin size and light brown). I got rid of it and went to sleep. In the morning when I entered the bathroom, I saw another one on crawling on the bathroom mirror. What? So I got rid of that one too. Just before I left the room and checked out... another one crawling on my suit jacket. How many of these guys are there in this room? It was room 218. Bugs infested. Really guys??? December 24, 2013
Rated 5.0 out of 5.0 by Short stay but all was good Nice hotel in a good location. Perfect for the short stay. SEN December 17, 2013
Rated 4.0 out of 5.0 by Welcoming The staff are very nice and genuinely concerned about their guests. MLM December 8, 2013
Rated 5.0 out of 5.0 by Warm welcome Patrice was very welcoming and accommodating. She goes above and beyond to ensure her guests are comfortable. Thanks, MLM December 6, 2013
Rated 5.0 out of 5.0 by Clean and comfortable DR love the new beds in king suite. Very comfortable and higher quality than the previous matress. Can't say enough about all the upgrades in the past couple of years, if you have not stayed here in awhile come check it out November 23, 2013
Rated 5.0 out of 5.0 by great location The West Chester Holiday Inn Express was a great location with many well known conveniences in the area but still has a small town charm nearby. November 15, 2013
Rated 5.0 out of 5.0 by Service With A Smile After a long day, it's nice to check in to a hotel where the attendant greets you with a smile...Kind of an indication that they like what they're doing! Check-out was much the same, with a smile and reminder to think of them the next time I'm in town! AW November 7, 2013
Rated 4.0 out of 5.0 by Sleepless in Cincinnati Upon first gaze the wonderful blue and green neon sign along with well placed spotlights was a sight for tired eyes. I had been traveling last minute around 3 hours and 40 minutes on the road from Cleveland, Ohio. I go to check in and the front door is locked, so I reach for the intercom and ring the desk. Ring, Ring, Ring, Ring, and finally someone comes to open the front door. Security purposes I suppose or not really expecting late arrivals to check in. I get my key and make my way to the room, everything is pretty standard and all I can see is the bed and some pillows. I had to be up in 5 hours and I just wanted to get some sleep. Then the hysterical guy next door begins to just start laughing out of his mind like he was on a soundtrack in my mind and only I could hear him. Every three minutes he erupted " ha ha ha ha". So I had to let the front desk know, considering I had a very big project I drove down there for. She handled it by calling over there, and no more singing in laughing in Cincinnati, and I finally got some sleep in Cincinnati. :) November 5, 2013
Rated 5.0 out of 5.0 by Room and bed very comfortable, plenty of pillows and blankets, bathroom very clean and plenty of fluffy towels. Staff extremely pleasant, night Manager kept me company in serving area at 4AM when I couldn't sleep. Outside very clean also. 2 water bottles on check in and energy snack plus great apples in lobby were greatly appreciated after a late check in and no dinner, coffee available in lobby 24/7 nice touch. October 9, 2013
Rated 5.0 out of 5.0 by Attentive staff The renovated rooms are significantly better than our last stay, The staff, especially the GM was very attentive to customers, KHH October 7, 2013
Rated 5.0 out of 5.0 by Nice Hotel - Great Service A very comfortable hotel and the staff is personal and energetic. Very nice people. GLR October 7, 2013
Rated 1.0 out of 5.0 by Dingy, OLD, and smelly! Bad experieince. Did not enhoy a single thing about this facility. September 30, 2013
Rated 4.0 out of 5.0 by Good Hotel The staff at this hotel was very pleasant. The location was great, easy access to the interstate with shopping not from far away, my only grip would be a need for an elevator. September 19, 2013
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