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Rated 4.1 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Lobby Ok, I love this hotel but I have got to admit I was a little annoyed when the hotel staff told me that the lobby TV had to stay on CNN. If the majority of customers in the lobby want to change the channel then it should be a no-brainer. This is a bad policy. Other than this I had a great stay! Comfortable beds and great staff! July 3, 2013
Rated 1.0 out of 5.0 Bad Service, Counter Person Lied. Did not give me a qualifying night This is one of the worst experiences in my almost weekly loyal holiday inn stays. June 19, 2013
Rated 3.0 out of 5.0 by A bit surprised Im a platinum member of holiday inn priority club and typically, when I do spend the night at a HI Express, my room is automatically upgraded. Our stay at West Chester HIE was not that case. Our room was nice but it certainly wasnt as nice as what we normally get in other HIE's. We always stay at holiday inn's but not so sure we'll return to this one. May 23, 2013
Rated 5.0 out of 5.0 by Great place The hotel is not luxury, but a great place to stay a night or two. May 19, 2013
Rated 5.0 out of 5.0 by Quiet Get Away Had a date night with the wife and we really enjoyed our time. Hotel staff were friendly and helpful. Place was clean and plenty of shops and nice places to eat. all close by. We will be back, April 12, 2013
Rated 4.0 out of 5.0 by Great Stay This is really a great place to go if you're looking for something at quiet at a reasonable price. It's located in a good part of town with access to many restaurants. The guest service was second to none. The employees take an interest in your stay and try to make you feel right at home. Most importantly the place is clean, a top priority when looking for a hotel. I would recommend this hotel to anyone looking stay in the area. March 11, 2013
Rated 5.0 out of 5.0 by Excellent location! Excellent location, Excellent staff and excellent rooms! I will be back again! Thank you! March 8, 2013
Rated 4.0 out of 5.0 No elevator! Upon arrival I learned that there was no elevator to my room on the second floor. They offered to move me to the first floor but I declined since there aren't really that many steps. The staff then offered to help carry up my luggage which was wonderful help! Great customer service from all staff! March 8, 2013
Rated 5.0 out of 5.0 by Renovations When I arrived I was informed that the bathrooms were being renovated which I was happy to hear. Upon reading other reviews I had seen that the bathrooms could use some work. Upon arriving to my room I was pleasantly surprised that the bathrooms were very nicely done. Granite counter tops, new wooden cabinets and new flooring. The bathrooms looked great and the rooms were very clean! March 8, 2013
Rated 4.0 out of 5.0 by Great Stay While on a business trip I stayed at the Holiday Inn Express in West Chester, OH and had a very pleasant stay. The staff was wonderful and very friendly. I was given plenty of suggestions of different restaurants in the area to try. The beds were comfortable and the rooms were clean! I will be staying here again in the future! March 8, 2013
Rated 5.0 out of 5.0 by Pleasant Surprise Hotel had a great location, excellent staff, good value for the price. January 15, 2013
Rated 2.0 out of 5.0 by A little tired The location was good, the lobby was fine (remodeled), the staff was excellent but the room was very tired (really needed to be updated) I felt bad that such a great staff did not have a great building to support them. December 12, 2012
Rated 1.0 out of 5.0 by Unfortunate experience I am going to try to stay away from Holiday Inn express in the future mainly because of locations like this one. Rooms, hallways, and ammenities were very dated. Breakfast was awful and some of the service members seemed very disinterested. Climate control was either way too warm or freezing cold. It was well over priced for the 3 day stay I had. I think HIE should reconstruct the entire breakfast selection. None of the choices are fresh or have any quality to them. I'm sorry for the negative review, but it is an honest opinion from somebody that travels frequently. December 11, 2012
Rated 2.0 out of 5.0 by Good Service Average hotel. We always stay at a Holiday Inn Express, but this one is an older one and the breakfast wasn't as good as the others we have stayed at. Just not the Holiday Inn Express that weve been accustomed to December 7, 2012
Rated 4.0 out of 5.0 by No Elevator Beware this is a older Holiday in two strory with NO ELEVATOR. Staff very good and rooms are very clean..just needs a major update November 28, 2012
Rated 5.0 out of 5.0 by A quick Cincy trip My wife, daughter and I visited West Chester recently to go to the IKEA store which is very close, about a 10 minute drive away. Your hotel was VERY easy to get to off the highway, was clean and quiet and had good breakfast. Stores to get things we needed were close and everyone at the hotel was very friendly to us. The lobby computer was opened up by the lady at the desk so I could check my email. I will definitely come there again when I visit the Cincinnati area. November 9, 2012
Rated 1.0 out of 5.0 by Rude service I have some negative feedback from our stay at the HIE in Cincinnati-West Chester on 10/20/12. When my wife arrived to check in, the desk clerk was very rude to her. When my wife walked in the door, the desk clerk just stared at her – there was no greeting, no, “May I help you”, or anything. I made these reservations for my wife using my priority points, but I was not able to be with her on this stay. The desk clerk then proceeded to lecture my wife about the fact that the she was using my priority points for a free stay and I wasn’t with her. We have done this before at other Holiday Inn locations and no one has ever given us a hard time about it. My wife felt very belittled and insulted by the actions of this desk clerk. I will be sure to avoid this hotel on my future travels. October 27, 2012
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