Rated 4.7 out of 5 by 131
Rated 1.0 out of 5.0 by Sherry769 Issues from the moment we checked in
The room smelled like a sewer
It took a hour to check in
The wifi didn't work the whole stay
Ice maker didn't work
Staff not very friendly
Broke contract agreement with wedding party
Hot tub had a layer of scum floating in the water
And chewing gum on shower wall
Vulgar language scratches on elevator doors
Stressed my niece the morning if
Her wedding by saying there was no transport
For her wedding party of 23 rooms booked for event
My sister missed her daughters entrance to her bridal shower
All in all it was issues from the moment we checked in
October 30, 2013
Rated 5.0 out of 5.0 by MeFromMi Highly Recommend
The hotel was very homey - from the lobby to the room.
Staff was considerate and friendly.
I would highly recommend this hotel, even if the true reason for your visit is 20 minutes away, it is worth the extra drive to stay here.
October 24, 2013
Rated 5.0 out of 5.0 by kraymore Great Suite
I had a very nice stay. This is the first suite hotel that had a toaster oven in the kitchen. What a nice feature. Not everything should be microwaved. The room was comfortable, clean, great location and the staff could not have been more accommodating.
October 21, 2013
Rated 4.0 out of 5.0 by LaLinda Home like stay
So appreciated the full kitchen set-up. How nice to drink wine in a "glass" wineglass instead of a styrofoam cup. The beds were very comfy. Breakfast was a delicious selection of goodies.
Oh, how I wished the "happy hour" was held every night of the week. I arrived on a Saturday evening needing refreshments only to find the "Social Reception" was Tuesday, Wednesday, and Thursday only.
I will recommend your hotel to my friends/family
October 16, 2013
Rated 5.0 out of 5.0 by Spineynorman More than expected
I was traveling for work. Stayed for 3 days/nights. hotel was more than what I expected.
October 16, 2013
Rated 5.0 out of 5.0 by dm58 Outstanding Hotel...Excellent Customer Service
I want to thank the staff and management for making me feel at home. I have stayed there over 30 days in the last three months. If I had a request it was handled promptly and always with a smile. I am a Platinum Elite Rewards Member and travel extensively. I stay in many hotels around the country and I highly recommend this one, it is exceptional.
October 5, 2013
Rated 5.0 out of 5.0 by MissRoq1 Best Place Ever!!!!
What was so great about this place??? EVERYTHING!
I am not kidding. From the time I entered the door until my departure, I was truly satisfied. It is a fun family atomosphere, as well as business.
October 3, 2013
Rated 3.0 out of 5.0 by Jenna08 Average overall
The rooms were large and apartment style, however lacked updated feel. Service was average and we actually experienced several problems with our reservation (wrong arrival date, number of stays, and wrong type of room). The staff fixed the noted problems and were fairly friendly. Continental breakfast was ok but nothing special.
October 1, 2013
Rated 4.0 out of 5.0 by Timrf Overall great experience Except Housekeeping
On the day before our departure our room was not cleaned by 4:00PM
September 26, 2013
Rated 5.0 out of 5.0 by Freeman777 Nice clean room
Excellent value (Breakfast included). Staff very friendly. Room and bed are clean.
September 10, 2013
Rated 5.0 out of 5.0 by wonderwomanterri Great setup for couples to share a suite
We shared our suite with two other couples, one of whom had a 2-year old, and found it to be a great arrangement. The couple with the 2-year old took one bedroom because their son gets up pretty early, and the other two couples shared the second bedroom so that we could sleep later. We had two bathrooms, a full size kitchen - which we used - and plenty of room for all of us to get together in the living room area. We also enjoyed the 24-hour pool area. It was great to be able to relax in the pool for a while after a busy day of wedding activities. I would definitely recommend this hotel to future out of town guests.
September 5, 2013
Rated 1.0 out of 5.0 by DrBeth Nice people, poor customer service
I made my reservations two weeks in advance requesting a room on the first floor to accomodate my business travel needs right after my knee surgery. The front desk reserved my room for one week telling me that I would have a room on the first floor close to the front to minimize my need to wlak on crutches, guaranteed for late arrival.
When I checked in after two flights, I found out that I was placed on the thrid floor, in room 301, the furthest point from the elevators. The check in peole apologized telling me the hotel was booked and that I had no notations on my reservation. I was told that they would look into moving me later in the week. I got no follow-up later in the week or offer to move my room.
I spoke with the women who made my reservations who affrimed that she remembered our conversation vividaly and noted the reservation for my special needs. That is where it stopped. There was no follow-up at check out or throughout the week.
The rooms and areas are well maintained and pleasing. Too bad the managment fell down on the customer service.
August 20, 2013
Rated 5.0 out of 5.0 Better than home
I have stayed in hotels for over a year and a half. Never had I experienced such a remarkable hotel as the Staybridge in Cincinnati. The staff treated me like royalty, making me feel like I was the only guest in the hotel.
I would highly recommend this hotel to anyone wanting a good nights sleep, waking up to smiling staff members who would serve you a great breakfast meanwhile having your bed made, towels changed, doing everything effortlessly.
Thank you very much Staybridge Cincinnati!!!
August 16, 2013
Rated 2.0 out of 5.0 by Salliemom Given a room already occupied
I checked in and was assigned to room 311. The front desk person was keen on signing me up for their rewards program but I guess not to paying attention to my room assignment. When I arrived at room 311 and opened the door lo and behold it was already occupied. TV was on, current occupants computer and personal belongings out. Thankfully the occupant was not standing in the middle of the living room when I walked in. When I returned to the front desk it was discovered my actual room was 113. A quick apology but for a woman traveling alone, not too comforting. Lucky my my "new" room was at the end of the hall next to the staircase. I got to hear the pounding of people running up and down the stairs. I then had the pleasure of going back out to the front desk to ask them to handle the kids in the room above who seemed to think the hotel room was a playground at 10:00 at night. The front desk did take care of it but after everything else it just added to the negative experience.
August 12, 2013
Rated 5.0 out of 5.0 by CalicoKat Courteous staff and nice amenities
I spent 3 days and 2 nights at the Staybridge while being part of a rather hectic wedding weekend. It was a pleasure to come home to my room, where I felt I had the comforts of my own home--wifi, a kitchen with full dishwasher, lots of pillows, and a big TV. I was particularly appreciative to see that breakfast was still being served when I overslept my alarm and woke up at 10:15! The staff was tremendously courteous and attentive. I highly recommend this property.
August 9, 2013
Rated 5.0 out of 5.0 by Woody11223344 Great Hotel
Since the survey IHG sent me didn't work, I thought I'd write a review. It is the staff that makes any hotel. From Monika, the GM, on down everyone is professional, friendly and helpful and that's what makes this a great place to stay.
August 7, 2013
Rated 5.0 out of 5.0 by jd436 overall experince
I was a guest at this location for aproximately 6-7 weeks. I was working very long hours. The bed was very comfortable. The front desk, all staff, was very friendly and supportive of my needs. The laundry was extremely conveint due to the amount of hrs I was working. the internet worked well which was essential in my work. Tv programing wasn't that great but I'm spolied having direct TV at home. Never got a chance to enjoy the pool or the spa which I regret. In summary, everyone went above and beyond to make my stay as comfortable as possible. I will be staying there again if the oportunity so dictates. note the breakfast was good but after so many days ran out of options LOL
August 3, 2013
Rated 5.0 out of 5.0 by tonnie great hotel experience
My family and friends used this hotel for our family reunion. The rooms were beautiful as well as the property. The staff, Sarah, who we had the most contact with was the nicest person ever that I have encountered at a hotel (thanks for the cookies). We are returning next year!!!!!!!!!!! We have stayed at previous hotels in the area, and none compare. Thanks again. I do wish they had whole stoves and not just the burners and toaster oven.
August 2, 2013
Rated 5.0 out of 5.0 by Johnny2318 Much better than we expected
We arrived at the hotel much Earlier than we expected, Our room was not ready, They allowed my family into the pool area so my two boys could at least swim and not drive me crazy during the wait, This hotel was Hotel was very clean and cozy. I would not hesitate to stay there, in fact the only thing I didn't like about this hotel was Leaving it.
July 29, 2013
Rated 5.0 out of 5.0 Staybridge in Cincinnati
excellent! time there . . comfortable, easy, nice breakfast, awesome staff !!
everyone was extremely friendly and helpful . . especially Amanda!
July 27, 2013
Rated 5.0 out of 5.0 by MYMA Great Experience!!!!
I have not been to a hotel in over 20 years and must say I was quite nervous--not knowing what to expect. It was such a pleasant surprise--the hotel was very clean--the suites were a nice size and exceeded any of my expectations. Staff was very accommodating. And, the buffet breakfast was a nice touch. If I travel back to the area, Staybridge would be the place I would stay.
July 25, 2013
Rated 5.0 out of 5.0 by FellowHotelManager BEST Hotel Experience Ever for travelling archers!!
As a USA Archery Team Member, my daughter has been travelling cross-country year round for archery tournaments for over 4 yrs. I had the oppty to accompany her this trip & booked the travel at Staybridge for the 1st time. My daughter was so impressed with the hotel, she wants me to book all of her future travel & even suggested I apply for the open travel coord. position with USA Archery to book for the entire team. As a former hotel manager, I can say with complete confidence that this hotel GETS IT! They have thought of everything!!! The breakfasts were phenomenal, the socials were scrumptious w/ beer/wine & provided an oppty to interact with other guests, the pool & fitness room were accessible 24 hrs & well-stocked & maintained, the patio gas grills were awesome, the in-room kitchens were fully stocked with necessary items & the desk provided extras when needed to feed addtl archers, everything was very clean & well-maintained and the staff was extremely attentive, helpful & friendly. This type of facility & service stems from the top. Kudos to the on-site management, owners & management company.We look forward to returning next yr & for seeking future stays in Staybridge hotels.
July 18, 2013
Rated 4.0 out of 5.0 by Daisy33 Comfortable bed and excellent service
When I first entered my room it was a bit smelly but after reporting this to staff someone was sent up immediately. I was informed that as my room was being cleaned the windows were opened because a prior guest cooked and they wanted to air it out but in that process a nearby restauraunts odor also got locked in the room as well during the cleaning process. But anyway with all those smells going on, they sprayed something throught out the room right then and asked if we would be going out of hotel anytime soon, which we were. So while we were gone they airrogated the room in our absence. Upon our return they remembered our faces and asked to check the room and let them know if the room was okay or if we would like another room. The room was fine after that and they asked if it was anything else they could do to make our stay better. They also allowed us to eat breakfast a little earlier than normal time, they accomidated us with our barbeque that we had there. I could go on and on...they were GREAT. We really appreciated the GREAT HOSPITALITY. Oh yeah, we were there with a AAU basketball team might I add.
July 15, 2013
Rated 5.0 out of 5.0 by annief great place to stay
comfortable room; friendly staff; great breakfast; like the extended pool hours
July 5, 2013
Rated 5.0 out of 5.0 by Rogeramjet Been long time
but was great experience. Checked in waaaaay early, customer service was outstanding. Great breakfast, lot of activity if you are into that at night. Highly recommend was a great stay even if it was for business!!!
July 2, 2013
Rated 5.0 out of 5.0 by Gerri77 Comfortable bed and great service
Always an enjoyable service and very friendly and helpful
June 25, 2013
Rated 5.0 out of 5.0 by Wesgolf Great breakfast, and nice rooms
After my stay at this hotel i will always look for a Staybidge were
ever i travel, and i travel alot. Great staff very professional.
June 21, 2013
Rated 5.0 out of 5.0 by LCHR Family Environment for the Weekend
As part of a larger group, we had a great experience in our first stay at this property. The common areas were conducive to informal gatherings for our group, both inside and out. The entire building is very clean and the amenities really suited our needs. Kids used the pool, we made good use of the kitchen in our room, and made a few purchases at "the pantry" for a late night snack.
Location wise, this was perfect for our weekend events with easy access to 75 and the Mason area as well. Traffic directly outside the hotel is very light due to the building's position, but still very close to get wide range of restaurants.
For some reason, my Priority Club information did not come up, or wasn't recorded, even though I use it to book all of my reservations online. Check in was very quick and the staff member offered to look it up and add it to the reservation because we were in a bit of a hurry.
Looking forward to another stay for an event in a few weeks.
June 7, 2013
Rated 5.0 out of 5.0 by Catherine4 great Place to stay While away from home
Highly recommend......great place to stay. Home like atmosphere.
June 4, 2013
Rated 5.0 out of 5.0 by mmiller48 great service, comfortable and cleanliness
The staff was very helpful and friendly. They have complimentary dinners Tuesday - Thursday, and inexpensive adult beverages available along with a nice out door area (with a grilling area, and corn-hole boards available) to enjoy the weather.
June 4, 2013