Rated 4.3 out of 5 by 201
Rated 5.0 out of 5.0 Great sleep
The beds were the most comfortable that I have slept on, other than home. The rooms were furnished very well. The bathroom was a nice size and had plenty of towels.
My only complaint would be with the outlets. I tried to use the outlet on the base of the lamps, but the lamp base was too wide for the outlets to be used. And I found the air conditioner was hard to regulate. I would turn it a small amount and the room would get too cool and a small move in the other direction made the room too warm.
I really enjoyed my stay. Hope to return soon.
May 21, 2015
Rated 1.0 out of 5.0 by Israel1956 Nightmare in West Chester
The staff was slow in checking in. They were very standoffish and treating people like cattle. Very loose with personal information. Poor at allowing random calls with out insuring who they are calling for as in other Holiday Inns I have stayed in. Any calls from outside were screened before forwarding. When I reported my problem they were very lapse and seemed unconcerned. Yhe facility was beautiful but poorly run.
May 18, 2015
Rated 5.0 out of 5.0 by Tinatoes Graduation weekend stay
Spent one eveing at Holiday Inn Express in West Chester Pa. for a college graduation. Motel was able to accomodate us on short notice as our original hotel had overbooked. We were totally impressed with the Inn. Guest room
May 14, 2015
Rated 4.0 out of 5.0 by vendange23 was a good stay
problem with check in took to long to resolve the problem,
May 12, 2015
Rated 4.0 out of 5.0 by mikey24 Typical Holiday Inn Express
This is your typical Holiday Inn Express. There is nothing bad I experienced during my stay.
The only complaint is the small size of the exercise room. It really is only big enough for 2 people to be in there at once.
Also, the location of the hotel is somewhat problematic as it is essentially on a one way road. Definitely learn the back roads before you stay here to avoid the terrible traffic.
May 11, 2015
Rated 5.0 out of 5.0 by kb4410 always friendly
Front desk staff is always very friendly. The lobby and rooms are very clean.
May 10, 2015
Rated 4.0 out of 5.0 by Quiltlady2012 Not the best but good
We stayed at 10 hotels in this trip, nine were Holiday Inn Express.
Nice hotel, not the best Holiday Inn we have been to but very good.
The plug-in situation was good, with 2 plugs on the desk light and 2 plugs on the light by the beds. However, these plugs were not well placed, so that power adapters could NOT be plugged in. They were only good for regular cords.
The free “high speed internet” measured out at about 18 Mbps, which for any hotel we have ever used, was HOT.
May 8, 2015
Rated 2.0 out of 5.0 by Guest206 Better options elsewhere
If you are looking for IHG points, then stay here, but if your are looking for a clean comfortable stay with a restaurant or two within walking distance, this location is neither in the core of West Chester nor Concordville and leaves zero options for such, while accessing the property can be challenging with one-ways and u-turns. Furthermore, the staff is generally unfriendly (at least so much as zero greeting when coming and going), the rooms are dark, tired, and dirty, and gave no reason to trust the breakfast experience would be any different so never tried.
May 4, 2015