Rated 3.9 out of 5 by 49
Rated 2.0 out of 5.0 by smitty1974 Eh
Chose this place dje to the larger room available and the queen beds vs doubles nearby. The only staff encountered were disinterested and surly- they almost seemed like disgruntled government workers.
The beds were very cheap and springs could be felt through the padding. The breakfast was not very good when compared to your usual continental buffets at most other chains that offer this. The pool was nice and clean and not busy.
I would not stay again or recommend it to anyone I know.
December 4, 2013
Rated 5.0 out of 5.0 by Dorian50 Great place
We liked this hotel very much. Itl has a refreshing new decor, and a great location right off the highway. Looks to be well managed. Only cavil: no refrigerators in the room.
November 21, 2013
Rated 1.0 out of 5.0 by Jim213 Bad Lights, Bad Matress, n Paper Thin Walls
The room lights were horribly dim and another one is needed on the tv/suitcase staging wall.
One side of the mattress was badly concave. I rotated it.
you can clearly hear any conversation or TV show from the room next door.
Breakfast choices aren't bad for free, but never change.
November 10, 2013
Rated 3.0 out of 5.0 by Jee33 Not terrible for the value
I stayed here for work as it was only one of two hotels in the area. The room was average. The breakfast was not anything to write home about , but it will certainly do. The location was great. My only complaint is that one night during my stay the water went out for the entire building. The lady at the front desk was kind and didn't seem to get too flustered about the situtation. She handled herself well. However, it appeared she wasn't knowledgable aboout how to trouble shoot the situation to possibly resolve it any sooner. She noted she had called her supervisor and the property owner, but hadn't gotten any responses. Perhaps this was protocol and the most she could do given the circumstances. When I inquired if the water company had been contacted she indicated she didn't know who the hotel's service was through. Given the size of the town I would have thought there weren't too many options she likely could have phoned for an emergency number. This is more so fault with the hotel's "emergency" procedures than fault of her own. To make matters more interesting I felt like there was hesitation in receiving bottled water to use in place of running water that morning. I ended up getting a few bottles anyhow. Lastly, I spoke with the manager five days ago about receiving a voucher or assistance to compensate for my troubles that morning and I still haven't heard back. Holiday Inn usually isnt my hotel of choice and they're making it difficualt for me to want to come back. I'm hoping someone can reach me soon to address and close this matter. Many thanks!
November 5, 2013
Rated 5.0 out of 5.0 by 8iorek Clean, friendly, convenient place to stop
I was not looking for a lot-- a fancy view or a spa -- I just wanted a clean, safe place to stop right by the side of the road. This provided everything I needed, plus a friendly smile. Very user friendly, easy to find. The next time I'm driving that way, I would go back in a minute
October 31, 2013
Rated 2.0 out of 5.0 Built next to the toll booth
You get to hear the Jake break of the trucks as the y stop to pay the toll. In my opinion it is not a place for a hotel.
October 21, 2013
Rated 4.0 out of 5.0 by PJMMMCC Friendly personnel
We stayed at the hotel just one night for a wedding. It was comfortable but I thought there could be an extra blanket on the bed. All they had was like a throw.
Not impressed with the breakfast. It was adequate but the bacon was horrible. Coffee was actually very good.
October 18, 2013
Rated 5.0 out of 5.0 by 4Wheels LOVED our stay!
This HIE was amazing! I was very impressed. We needed a wheelchair accessible room and booked on the road. They did not have any available and we were put in a standard room. However, once we showed up we asked again and were transferred to an accessible room on the first floor. The bed was amazingly comfortable and this is the first accessible shower I have seen done right in any hotel! The bench was cushioned and the shower head was in the middle closest to the bench (typically the bench is on one side and the wand is on the far side which doesn't work well even if you're over 6 feet tall). The breakfast had decent variety and it was conveniently located off I-87!!! We will most definitely put this hotel on our list of hotels to stay at again in our travels! Thank you Coxsackie HIE!
October 17, 2013