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Rated 4.2 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff I was pleasantly surprised by the attentive staff at this hotel. They offered me water and were helpful from check-in all the way till I left. The breakfast was a very convenient surprise. They have eggs, sausages, cereal, and fruit. The coffee was outstanding. November 22, 2014
Rated 5.0 out of 5.0 by Excellent Choice Stayed here for a quick trip and it was a great choice. The hotel's very close to everything in West LA and the staff were all friendly and helpful. I'll definitely stay here again! November 22, 2014
Rated 2.0 out of 5.0 by Not a Good Experience Decent Location, but below average quality for an HIE. Elevator out of service all three days; indifferent staff; lots of noise inside and outside the hotel. Weird interior/exterior hallway system. Of our four IHG properties on this California trip, this was definitely the most disappointing. November 17, 2014
Rated 4.0 out of 5.0 by family vacation excellent location for family vacation and visiting tourists sites! November 10, 2014
Rated 1.0 out of 5.0 by POOR LOCATION This hotel is not up to the standards of Holiday Inn Express. The location is terrible, right on a very busy, noisy intersection. It is old and sleazy looking, minimally furnished and in a seedy part of town. I do not recommend especially with the high price we paid. We did not spend the night it was so bad. We drove home to San Marcos. November 3, 2014
Rated 5.0 out of 5.0 by West Los Angeles Medical Visit Your location is close to Cancer Clinic that we are undergoing treatment. We find your location very comfortable, we can rest after the treatment and return home the next day November 3, 2014
Rated 2.0 out of 5.0 by Not a great experience... This isn't my first experience with either this chain or this particular hotel, but this was my first bad experience with both. My air conditioner didn't work, and when you're in L.A. with a southwest-facing window, and your air conditioner doesn't work, you end up sitting there with a damp towel over your head to deal with the sweat. It was borderline unbearable. I was in town to write an exam, and trying to study under those conditions was impossible. It would have been nice if the room had been vacuumed prior to my arrival, as I ended up stepping on a previous occupant's clipped toenail. It also would have been nice to have had the sheets changed, as someone else's hair was in the bed. Having a cockroach running around the end table was the icing on the cake. The room itself was otherwise fine, spacious, quiet, with an actual bathtub (much appreciated). So - I've had good experiences with this hotel and this chain before, but I was very grateful to get this one over with. October 29, 2014
Rated 4.0 out of 5.0 by friendly staff Staff was able to direct us to the UCLA med center by surface street saving the mess on the 405. October 28, 2014
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