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Rated 4.2 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Trip To Santa Monica My wife and I traveled to Santa Monica for our daughter's wedding. I also mixed in a bit of business, driving to San Diego as well. This is our second visit to this Holiday Inn and we will certainly be visiting again in the future. Great accommodations, nice staff, handy access to the 405, but still quiet. October 8, 2014
Rated 5.0 out of 5.0 by Good Location great service The hotel was easy to find. The rooms were updated nicely and the beds were very comfortable. I would stay here again if in the area. October 1, 2014
Rated 5.0 out of 5.0 by “nice hotel....enjoyed stay there” Nice hotel enjoyed stay there. Good service!!! Will be back to stay again :-) October 1, 2014
Rated 5.0 out of 5.0 by "Great Experience" Service is fantastic, friendly staff everywhere. Front Desk staff in lobby always has smiles and friendly greetings for me, they are the best! September 30, 2014
Rated 5.0 out of 5.0 by Great customer service This hotel was clean, comfortable and roomy. Breakfast was super! Front Desk made great suggestions of things to do, places to eat. September 30, 2014
Rated 5.0 out of 5.0 by The service is exceptional with people who really care. If you've stayed at a HIE before, the style of the hotel is pretty standard. All room doors face into this courtyard, so access is only through either the lobby or the parking structure which requires your room key for access. Breakfast consisted of the normal items served at most HIE and was very good. What sets this hotel apart is the customer service. The service is exceptional with people who really care!!! September 28, 2014
Rated 5.0 out of 5.0 by Comfortable beds and great service! Excellent staff and great customer service! Bed was good, I usually have a hard time sleeping in most hotels, but the beds here are comfortable. September 26, 2014
Rated 4.0 out of 5.0 by good breakfast parking is hard for a pickup truck, but overall good place September 25, 2014
Rated 5.0 out of 5.0 by Great location, and good room We had an easy time finding this hotel right off of the freeway, and the room was great. Everything here was nice. September 23, 2014
Rated 5.0 out of 5.0 by Excellent and Convenient This hotel is conveniently located right at the intersection of 405 and 10 with very easy access to the highway. There are tons of restaurants in the area. The staff are always pleasant and helpful. Rooms, bedding, parking and breakfast are all great. Great experience every time. September 22, 2014
Rated 5.0 out of 5.0 by Good experience at the hotel The staff are friendly. Easy check in and out. Room is clean. Location is good. It is close to free way and to the places that I planed to visit. We had a good time stay in this hotel. September 18, 2014
Rated 5.0 out of 5.0 by Friendly and efficient staff! I found the front desk staff to be friendly and efficient. The hot breakfast was varied, hot and satisfying. Room was clean and comfortable! September 14, 2014
Rated 5.0 out of 5.0 by Fantastic staff!!! The staff at this hotel are fantastic and can't do enough to help you. I was made to feel very welcome and would definitely return here. September 14, 2014
Rated 5.0 out of 5.0 by Great location, clean, friendly staff. Clean place, quick check in, comfortable beds, clean room, free wifi is good, breakfast is very good, good selections, very relax atmosphers. Very convenient location, close to Santa Monica beach, Beverly Hills, Hollywood blvd. WE enjoyed our stay in your hotel. Will definitely come back and recommend to friends and family. Thank you. September 10, 2014
Rated 2.0 out of 5.0 by Location This hotel is an older building somewhat updated that sits on a very busy street in LA and next to a major on-ramp to a freeway. Therefore, it's extremely noisy at all hours. September 7, 2014
Rated 4.0 out of 5.0 by Comfortable bed Location is great. Close to UCLA medical center. Saw bus stop right outside. Room is comfortable and clean. Building needs updating. September 4, 2014
Rated 5.0 out of 5.0 by This location was perfect for us!!! The great thing about Holiday Inn Express West LA is the location - about 5 miles from the beach and within walking distance from some great local shops, bars and restaurants. It is just 13 minutes in a taxi from the airport. The location was perfect for us! The rooms are clean and comfortable, Fresh cookies in the lobby was a plus and the reception staff was friendly and helpful. August 30, 2014
Rated 5.0 out of 5.0 by Great Service Front Desk Staff seemed to really care that we enjoyed our stay and helped with restaurant reservations as well as transportation options to the airport. August 30, 2014
Rated 5.0 out of 5.0 by Awesome Staff!!! I stayed one night at this hotel. The hotel staff was GREAT, every staff member that I ran into greeted me. Never once did we encounter anything but smiling faces and helpful attitudes. I have to say I was impressed with the night guy Art. I have never been in Los Angeles and did not know where anything was. Art got out a map of popular spots in the area and showed us how to get there. He was so nice. My boyfriend was wearing a New York Giants Jersey and he talked to my boyfriend about MetLife Stadium and football! He was so nice, greeting us by name every time we walked by the lobby! He made our experience much better, considering that we were from out of town. August 30, 2014
Rated 3.0 out of 5.0 by Overall not bad My room was "clean", however I entered the room to find a faint odor of cigarettes and cheap perfume, the kind that reminded me of acquiring a cheap vegas hotel room, where you have a feeling something naughty went down prior to your arrival. The hotel has a struck no smoking policy, so I gather that someone attempted to conceal it by smoking in the bathroom with the shower and fan on. Those that say the hotel is in a bad neighborhood are simply not used to city life or LA, the area is quite safe a few blocks from Beverly Hills, not Compton. August 28, 2014
Rated 1.0 out of 5.0 by Terrible location, small and dirty Despite the high price this was just a grubby motel beside the freeway August 27, 2014
Rated 5.0 out of 5.0 by nice staff, but elevator issue. Everything was incredible, only complaint would be the fact that if you are parked in a lower level of the garage, you have no way to access the elevator compartment if you have not checked into the hotel yet and have a valid room key. This makes for a very hard walk up a steep curve (hoping not to get hit by a car) to get to the main level. This should be addressed for sure. August 26, 2014
Rated 5.0 out of 5.0 by Great breakfast bar and cookies! Great rooms, awesome breakfast, easy parking, and exceptional cookies! August 25, 2014
Rated 4.0 out of 5.0 by Visiting L.A. I don't write reviews, I normally just read them. Anywho, the young man that checked us in was absolutely wonderful. We were a tad bit early, but the he went ahead and started the check-in process until they had a room available. He was very down-to-earth and so easy to talk to. I wish I would have gotten his name so I could be able to recognize him in this review. The hotel was nicely located even though it is on a very busy street, but was not a problem for us. I loved that the hotel was located where we can catch public transportation, and near alot of good eateries. I will stay here again the next time I am visiting the LA area. August 25, 2014
Rated 3.0 out of 5.0 by Converted Motel While I give them credit for a quality place it is still a motel and way over priced. Granted your paying for its closeness to Beverly Hills and Westwood but the location is on the wrong side of the freeway to be paying for that amenity. For the few extra bucks the Crown Plaza is a better choice. The breakfast is outside under a tent in what looks to have been an open atrium. What do you do when it is the middle of winter? Do they bring out heaters? No pool, no spa just a motel with very clean rooms. Met my needs for this trip but I won't stay again. The only recognition of my priority membership was to offer me a choice of either water or 300 points. I took the points. When checking out they offered me water for free. Oh the cookies very good! August 23, 2014
Rated 4.0 out of 5.0 by Overall Good, The rugs are really dirty though. The place is very convenient, the room is clean in general. However the rug is very dirty and really need to be replaced or cleaned. Other services are good with the exception of internet. It was dreadfully slow. Overall a nice stay and I would recommend this to others. August 19, 2014
Rated 3.0 out of 5.0 by ok place to stay Just an older hotel.. Was clean, but not updated.. served it's purpose to sleep and have breakfast. Needed to stay in the westwood area and this room was available. No real complaints other than it being an older hotel that was not updated. Small room with small TV. August 19, 2014
Rated 4.0 out of 5.0 by Great service Our stay in LA was very positive. I want to say thank you to the staff at HIE West LA, for the quality service received in all areas affecting our stay. Questions were addressed by staff quickly and efficiently. Everyone was very friendly and willing to serve the guest. August 19, 2014
Rated 5.0 out of 5.0 by Very accomodating Always a pleasent and satisfied stay. Clean room, plenty towels, comfortable bed and quiet. August 14, 2014
Rated 2.0 out of 5.0 by bed was comfy, room was not This room greatly needed updating. The carpet was so gross that I wore my shoes when walking from bed to the bathroom. The room had benches across one wall that were broken and needed to either be fixed or removed. This hotel was in bad need of repair. The staff was very nice and friendly but I will not stay here again. I am in town for six weeks and changed hotels the next week. August 5, 2014
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