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Rated 5.0 out of 5 by 252 reviewers.
Rated 5.0 out of 5.0 by Comfy bed; warm and genuine customer service! Our beds were comfortable, and the folks at the front desk and the dining room were very friendly and did a great job. November 12, 2013
Rated 5.0 out of 5.0 by Great Staff Staff was as friendly as they could. Went out of their way to make us feel at home. November 10, 2013
Rated 5.0 out of 5.0 by Awesome I have visitedthis area twice and I plan to visit this city approx. four times per year. There is no other hotel I consider when visiting. This place is awesome. November 10, 2013
Rated 5.0 out of 5.0 by Sharon-Hermitage overnight stay The room was clean, the check-in staff was very friendly! All in all a great experience after being on the road for 10 hours. November 7, 2013
Rated 5.0 out of 5.0 by Home for visit We are from this area but have never stayed here before. From the start in the lobby our stay was extremely pleasant. The staff was second to none in professionalism. The hotel was wonderfully decorated and extremely clean. Would highly recommend this place and we will be staying here the next time we are in town. October 31, 2013
Rated 5.0 out of 5.0 by If you have to be away... This hotel was a great place to stay while away from home for work. I appreciated the clean and comfortable room. The staff was great too! October 28, 2013
Rated 5.0 out of 5.0 by Great Hotel I have traveled all over the World for business and i have not experienced better customer service from any other hotel. A few have come close, but this staff of employees are wonderful. October 28, 2013
Rated 5.0 out of 5.0 by Best service ever (for a HI Express) First time I've been to a hotel with 25 cent happy hour (with beer and decent liquor)! There was also popcorn, a cappuccino machine, and apple cider available (in addition to the regular cookies) in the evening. You can tell the operators of this hotel were trying to go the extra mile and differentiate themselves, and it worked! Furthermore, free gym passes are available to a YMCA three-ish miles away, in addition to the typical in-hotel gym offering. Only negative, is the rooms are a little older (older carpet/wallpaper), but the rooms are nice, clean, and comfortable. Thanks! October 26, 2013
Rated 5.0 out of 5.0 by Great place for Family to relax! WOW! This was the best Holiday Inn Express that I have stayed at in a very long time! My family enjoyed the pool/hot tub/garden and putt putt! The room was spacious enough for the 5 of us (3 adults and 2 children). The front desk staff were very friendly and even helped my elderly mother carry some of her items to our room! (the rest of us were already in the pool!) The breakfast area was very clean and they even had real plates and silver ware to use for breakfast! October 25, 2013
Rated 5.0 out of 5.0 by Exceptional property Staff and facilities are exceptional. I use this hotel as a benchmark in evaluating others. None coimpare. October 20, 2013
Rated 5.0 out of 5.0 by thanksfor the great stay This is one of the best hotels I stay at. The rooms are great and the people working there are outstanding. October 18, 2013
Rated 5.0 out of 5.0 by Perfect 2-night stay!! Enjoyed every minute of my stay at Hol Inn Exp. Even got to peek in "The Paris". WOW! Maybe next time! October 17, 2013
Rated 5.0 out of 5.0 by Over the Top We were exhausted and could not drive further, yet we didn't want to go back out again for dinner. No worries. Hot soup, quarter cocktails, frozen snacks, chips and crackers and we were all set at this Holiday Inn Express. I thought it was great that there was microwave popcorn in the room and chocolate chip cookies in the lobby. Then I saw the basket of toys in the common area, reading material and even READING GLASSES. That told me the management and staff of this place mean it when they say "let us know if we are not a "ten"! October 14, 2013
Rated 5.0 out of 5.0 by #1 Sharon-Hermitage Holiday Inn Express staff and facility....fantastic! October 10, 2013
Rated 5.0 out of 5.0 by Great Hotle We have stayed at this hotel twice and it was great each time. IHG Staff was extremely friendly and helpful during our stay. The atmosphere is serene. Best hotel in the area. October 3, 2013
Rated 5.0 out of 5.0 by very clean rooms Very nice hotel. Traveled there for son's wedding and approximately 35 relatives & friends also stayed there. The young children loved the pool and feeding the fish (the maintenance man gave them the food for the fish). Very good selection for breakfast and the quality was also good. Employees were all very friendly and helpful. We enjoyed sitting out on the patio and relaxing since it was a very busy 4 days. Would definitely stay there again and recommend it to friends. Only downside to our visit was that the elevator broke on the day of the wedding and we were on the 3rd floor and had to carry everything down the stairs. October 2, 2013
Rated 5.0 out of 5.0 by Great facility with wonderful service Susan (manager), Gretchen and the crew will take wonderful care of you. Great attention to detail. Very nice breakfast. Highly recommend this property and will stay again if I am in the area. October 2, 2013
Rated 5.0 out of 5.0 by Shoe guys favorite hotel Always plan my PA and OH "road work" to allow this hotel to be "convenient" in my travels. Like many, don't usually get more than 4 hours of sleep... Sleep like home here. This staff always offers a very welcoming feeling- rooms are spotless...breakfast is always very good. I choose Holiday Inn Express when I travel.... They are usually satisfactory, most times really comfortable, but none ever measures up to the Hermitage hotel. They are the BEST! September 30, 2013
Rated 5.0 out of 5.0 by As always a nice (very nice) visit. We appreciate the beautiful building you have, great professional staff, nice treats such as popcorn, and the cold beverage upon arrival. Thank you!! September 25, 2013
Rated 5.0 out of 5.0 by AWESOME Very pleased with everything!!!! Staff, room, service and breakfast. I would HIGHLY RECOMMEND... September 25, 2013
Rated 5.0 out of 5.0 by Great staff Extremely friendly and helpful staff. Very nice hotel. September 24, 2013
Rated 5.0 out of 5.0 by Best HIX I have ever stayed at! The staff was most accommodating. The free Continental breakfast was the very best I have ever seen. And whomever decided to offer the afternoon cocktail hour should get a raise! Excellent idea that works! I try to stay in Holiday Inns when I travel because I can always count on them having a very comfortable bed for my bad back. This hotel can easily be rated #1 for going above and beyond! September 23, 2013
Rated 5.0 out of 5.0 by Wonderful stay! We will be back! Loved this hotel! Very nice, comfortable rooms with awesome amenities!! Fantastic breakfast buffet and beautiful outdoor patio. Great pool and hot tub! Most importantly, we were having car trouble and the staff went above and beyond to try to help us through a stressful, frustrating situation. We have a son who goes to college nearby and we will definitely be staying here for future visits! September 19, 2013
Rated 5.0 out of 5.0 by Another great experience We always look forward to staying in Hermitage and the Holiday Inn Express while visiting our family. The Hotel staff is always kind and friendly and the grounds are always in great shape. The rooms are very comfortable and well kept. I know the staff works very hard and we really appreciate it. Looking forward to our next visit. September 18, 2013
Rated 5.0 out of 5.0 by Worth every penny At first we thought about staying somewhere cheaper to save some money but since we were going to me working we decided to stay somewhere a lil nicer and spend the extra cash for comfort and boy was it worth it. The staff was great and really takes care of you, the rooms are clean and best of all the serve and good breakfast and have soups each night that of you're not super hungry will do just fine for dinner. And ice cream, free ice cream each night. All the other places in the area looked bad, we also heard they were not good clean places to stay. September 11, 2013
Rated 5.0 out of 5.0 by Service excellent Stayed here several times and have been very pleased each stay. We like the happy hour and having soup each evening. September 9, 2013
Rated 5.0 out of 5.0 by Always the Best Absolutely my fav Holiday Inn that I stay at!!! Patrick is awesome, I haven't been here since early in the year and he remembered me by name, that's why they are the best!!! September 8, 2013
Rated 5.0 out of 5.0 by Great service and friendly staff From a scale of 1-10 this HIE scores 10+++++++++. You can eat of their floors, the hotel is so clean. The professionalism and the friendly and courteous service from their staff is above and behond any other. Love it, love it, love it.... September 8, 2013
Rated 5.0 out of 5.0 by Immaculate and comfortable One of the nicest HIExpress we've ever stayed in. Third time we have stayed and it is great every time. Great snacks at night and wonderful breakfast. I believe this is about the cleanest HIExpress to be found. Staff is pleasant and friendly. Sharon has some interesting places to visit if you have the time, like the candy store with the giant chocolate models. We look forward to stopping again next year.. September 7, 2013
Rated 5.0 out of 5.0 by Accomodations outstanding! First I would like to thank the HIE staff for an easy check in and check out, after driving 7 hours it was very nice to finally relax at my destination and enjoy what HIE had to offer. I could not have asked for more...clean, updated, comfortable, service, location, conveinance, etc. Super quality for the price and very nice location and emenities. September 6, 2013
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