Rated 4.6 out of 5 by 177
Rated 5.0 out of 5.0 by cepanickshayze Good location and very friendly staff
The front office folks were very customer service oriented and friendly. The breakfast lady was quite helpful and direct to help people.
January 3, 2014
Rated 5.0 out of 5.0 by tileguy48 tileguy49
My wife used our rewards night to stay with her girlfriends at this property so that they could do a bunch of christmas shopping at the outlets and they thought the property was super clean and the staff was wonderful! thank you for helping making this a memorable expeirience for them!!
December 11, 2013
Rated 4.0 out of 5.0 by Nomad777 Getaway
I travel a bit for business. This is an excellent facility. Hope to stay here again!
November 28, 2013
Rated 5.0 out of 5.0 by Margo56 Been my choice for years
I have business in the area each month and have been staying at this Holiday Inn Express for years. There are 5 hotels in this area to choose from and I continue to stay here. The staff are always pleasant and helpful. Rooms are always clean and fresh. The breakfast buffet is always stocked no matter when (during designated time) you go. Coffee always available and hot 24/7 (which is a must for me). Last visit I needed a cork-screw and yes they had one. (made my nite.) Will be staying with them next month and beyond.
November 24, 2013
Rated 5.0 out of 5.0 by MAM63 MAM63
Perfect place to stay. I arrived late and without reservations. The staff was extremely pleasent. There are nice places to eat very close by. Coffee 24/7! Easy access to interstate but far enough away to be quiet. I will be staying there again!
November 18, 2013
Rated 5.0 out of 5.0 by shoppingqueenkmcg wonderful experience
We are so happy that we chose this hotel for our girl's shopping trip. We were greeted by a very friendly worker at the desk and she was so helpful in informing us about our dining options nearby. She also gave us menus and coupons. The room was very clean and comfortable and the shower was AMAZING!! Breakfast was good. We will definitely come back and stay here again!!
November 16, 2013
Rated 1.0 out of 5.0 by puppy7 terrible stay old worn out bed sheets and pillow cases
Way overpriced for what u get the walls were papper thin could hear everything conversations tv etc could not sleep all night called to report it.
The bed sheets were disgusting so thin and worn out they felt old and like they were not changed for a month.
The pillow s had no foam broken and no firmness
I have stayed at many other holiday inns and never had this experience. This hotel looks good from the outside but very run down and tired inside I will never stay there again and will not recommend it to my friends and family. It was not a good experience.
October 29, 2013
Rated 5.0 out of 5.0 by Cdngirl33 First impressions say so much!
From the booking of reservation, had to change a few things over the phone and the wonderfully cheerful and helpful front desk greeting we received. I would definitely return to your hotel :)
October 23, 2013
Rated 5.0 out of 5.0 by TCHDO82 Great service, great room, great bed.
I stayed one night at this hotel while I was in the area on a shopping trip. I have stayed in this hotel in the past (3+ years ago) but never reviewed/rated it, and don't recall details of those visits. This recent visit however, was excellent. The staff at the front desk was friendly and welcoming. They were very understanding of an issue I had with my original booking, and rectified it without any questions. My room was larger than expected (I think I had a king suite, as opposed to just a regular king room#, clean, and despite being in a location near the elevator, it was very quite. The bed itself was FANTASTIC - clean and noticeably soft linens. The a/c was fairly loud, but I'm used to similar noise with my own a/c unit, and wasn't bothered by it.
The bathroom was clean, and the shower was great #excellent water pressure#. Breakfast food was fairly typical of hotels, but I can't complain as I managed to get items that were suitable for myself.
The only suggestion I have is to provide guests with a 'summary page/card' of available amenities in the hotel #e.g. breakfast and pool hours#, along with additional information for locations in the area #e.g. discounts at local eateries#. The front desk staff was very knowledgeable regarding this information, and did list it to me upon my arrival, but I subsequently forgot much of it! I'm confident that had I asked for this information again, it would have been provided, however I didn't. Also, this information could very well have been provided within my room #e.g. on the desk# however I did not look.
October 17, 2013
Rated 5.0 out of 5.0 by Mrhoads0711 Employees very helpful and pleasant.
Only problem I had was the bed was too soft for my back; I had a spinal fusion 5 years ago. My husband and I were very happy with our experience. We will choose Holiday Inn Express over the Hampton Inn next door.
October 9, 2013
Rated 5.0 out of 5.0 by Brittm1 more than expected
Loved our stay at HIE. It was much more than expected and it was a welcomed surprise. The hotel was the best part of the stay. Room (Jacuzzi Suite) was spacious, clean, and very inviting. The staff was above par, and the cleaning ladies made my stay!
They were really attentive to what products we used and made sure to put a little extra in our room. Will stay at this hotel everytime we are in town!
October 9, 2013
Rated 5.0 out of 5.0 by anne0663 customer care was great .rooms were comfortable
The time we spent there was great .Paula at the the front desk was very helpful and funny .It was a great place to stay.
October 9, 2013
Rated 5.0 out of 5.0 by KAO2958 A great place to stay with a Wonderful Staff
I recently stayed here from Sunday to Friday on business, where I was actually meeting each day at the Hotel. The entire stay was excellent. The sleeping rooms are great, very comfortable and relaxing. The meeting facilities were also very comfortable and the Staff was very helpful with any need we came up with throughout the week. I am scheduled to stay here again in the near future only three nights this time, but I am actually looking forward to being at this Hotel.
September 29, 2013
Rated 5.0 out of 5.0 by KennyD44 Excellent Stay (September 17, 2013)
The staff at this hotel went out of their way to make us feel comfortable. They provided great restaurant choices and coupons as well. I recommend this hotel. Staff is Excellent!
September 27, 2013
Rated 4.0 out of 5.0 by KDani Recommend
Hotel was very comfortable, loved that the pillows were labelled, i.e. soft, firm. Staff were friendly and accommodating. Wished the breakfast had offered more fresh fruits. Overall, good experience.
September 26, 2013
Rated 1.0 out of 5.0 by CMMike Room smelled
The room had a very sour musty smell. They brought up spray. It didn't help.
No other rooms available.
September 22, 2013
Rated 3.0 out of 5.0 by Mimouse Clean room but musty
The air conditioning didn't seem to be working properly. While the temp was fine, it was very humid and at times musty in the room. Plus the fridge was not operational. I didn't realize the fridge wasn't operational until late on the last night of my visit so I did not alert the front desk.
September 17, 2013
Rated 5.0 out of 5.0 by Nikken Review
Paula at the front desk is wonderful!! Whether we needed extra towels or extra pillows she was there to handle our needs. Thanks for the 15% off coupon for Elephant and Castle. This hotel is a great place to stay! We look forward to returning next year!!
September 12, 2013
Rated 5.0 out of 5.0 by Xanaduski One of the best
We did a 4 city holiday over a week and this hotel was by far the best!!! The staff were friendly, the hotel and the room were clean, we had everything we needed. Wish all the places had been as nice!,
September 9, 2013
Rated 5.0 out of 5.0 by TheGMan It was a great experience
The facility is in a good shape however what is even remarkable is the staff. Paula, you did a great job of making our stay enjoyable. Thanks you
September 3, 2013
Rated 4.0 out of 5.0 by Kimbers5 Free popcorn was a hit!!!
Great hotel. Comfortable beds and the best pillows. Our second night we were kept up by the room upstairs, we could hear every footstep.
September 2, 2013
Rated 5.0 out of 5.0 by PGill Very good hotel
I stayed for two nights with my family while visiting Grove City Outlet Mall. This hotel is very good. Very clean and fresh. Room was very fresh and clean. The only complaint about the room is that it was bit smaller with two queen beds. When you come with family, you have some luggage. It was hard to fit out luggage in the room. Next time, we will try to get a suite. Staff were very friendly and helpful. We enjoyed the breakfast. It was very good and above all, they change the breakfast items every day. It is not the same stuff everyday. Great job. Highly recommended.
September 2, 2013
Rated 3.0 out of 5.0 by dd51 Love the hotel, but some work needs to be done on the linens
Hotel is clean, bright.
Breakfast was good, no pancakes though
One bed was fine but the other was quite lumpy. Pillows were terrible, flat and looked like they had been around for about 10 years old. Towels were frayed on the edges and should be replaced immediately.
Other than the linen the hotel was great, nice swimming pool and hot tub, exercise room, close to shopping.
I found it odd that the front desk clerk didn't know where Target or Walmart were. We had to look up on the GPS.
August 31, 2013
Rated 5.0 out of 5.0 by Mumzy Drop off son to Allegheny College
This was a perfec location and hotel to cover our weekend needs for dropping our son off in Meadville as there isn't much there but the college. The night shift front desk was amazing. My younger kids enjoyed the popcorn and pool..They just wanted some waffles..lol.
August 28, 2013
Rated 5.0 out of 5.0 by MP824 good value for money
Good value for money. Room is clean and staff is great. Good location near Grove city outlet.
August 28, 2013
Rated 5.0 out of 5.0 by Ja2013 Great location. Friendly staff. Clean room.
We stopped by grove city as a half way point to Washington DC. Spent the night in holiday inn. The location is really close to the outlet mall. Hotel staff are friendly. Breakfast is good. And the rooms are clean. I would recommend this hotel.
August 21, 2013
Rated 5.0 out of 5.0 by ErikToronto Excellent Stay!
We went to Grove City Premium Outlets for some shopping on August 2 and had an excellent stay at this hotel located just a 2 min drive to the mall.
1) Paula at check in was friendly and helpful, and gave us coupons and information
2) Room was perfect.. super clean, and nicely decorated (we had a King Jacuzzi suite), and had Bath and Bodyworks products, two flat screen TVs, mini fridge, microwave, comfortable bed with nice bedding & towels
3) Breakfast was great! My daughter loved using the pancake machine (me too), very tasty cinnamon rolls, yogurt, cereal, bagels, etc
4) Swimming pool was nice and clean.. my daughter spent lots of time there and shallow end only 3 feet deep which is perfect for young kids
5) Nice extra touches: at check in, we received 2 complimentary bottled waters (the last hotel we stayed at charged $6.95 for bottled water!), there was a water cooler with lemon slices in the lobby to drink, free popcorn in lobby, free newspaper, etc
6) Smoke-free!! So there were no smoke odors
We'll definitely stay here next time we visit the mall... we had a perfect stay and really loved this hotel very much!
August 19, 2013
Rated 5.0 out of 5.0 by KAO2958 Great Hotel in a Great Location
I stayed at this Hotel in August 2013, after first staying here in 2010. Both of my stays have been for business reasons, where I was utilizing the meeting room(s) for multiple days. The Hotel is very well maintained, is in very good condition and the Staff are all very kind and willing to help in any way that can to meet your needs/ desires. I was so impressed, that I scheduled a full weeklong meeting at this facility next month. The nearby resturants, and Outlet Mall are also a plus for this location as well as the ease of being just a short distance from I-79 off of exit 113.
August 17, 2013
Rated 5.0 out of 5.0 by momandson2013 First shopping trip with my 6 year old son
From the moment we walked in the staff were friendly and accomodating. My son, excited to be in the United States for the first time, was thrilled with the hotel. He LOVED the popcorn machine (and staff made sure that they kept up with his appetite! :) We took advantage of the pool/spa and movie service. When he awoke in the morning, he said, "it can't be morning yet...this is the life!" Thank you for creating a hotel that was not only comfortable for an adult stay, but a young busy boy as well!
August 14, 2013
Rated 5.0 out of 5.0 by FlossieGumdrop Clean and Modern
When we checked in, the friendly desk clerk asked us which floor WE would prefer, instead of being told. We chose a room right across from the pool since we have kids. There was no extra noise from the pool or doors slamming. The room was clean and updated. The free breakfast is actually a big buffet which was frequently replenished. I forgot an expensive item in our room and reluctantly called the next day to see if they found it. They found it (plus a forgotten shirt!) and it was couriered to me the next day.
We'd definitely stay here again.
August 12, 2013