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Rated 3.5 out of 5 by 167 reviewers.
Rated 2.0 out of 5.0 by Very Disappointed We requested over 6 months in advance, called a week ahead to change to a different room and upon arrival, that room style was not available. The man up front wore a slim, v-neck t-shirt with tattoos on arms and no name tag. He had very dirty finger tips and nails as if he were part of the maintenance crew. NO PROFESSIONALISM.... No mention of my Reward Club Platinum status. He did say, "Wow you booked this a long time ago, when I had my old manager"..... SOMETHING CHANGED.... There were also ALOT of young children loitering in the first floor hallways and lobby area. They made comments to the cleaning ladies as if they were their children. A lot more of them were going in and out of open rooms while the ladies were cleaning. Finally found a room that was somewhat suitable. My friends room when entering WAS NOT CLEANED! The beds were still unmade. Upon arriving to my room, the TV remote and Channel lineup card were dirty with food items and gunk. The shower head in the bathroom was GREEN with lime. The tub had rust spots where it met the wall. The next morning, we noticed the bill under the door. It stated an amount higher than the agreed amount I signed for. I went down to discuss it and was offered compensation. Took my 2 kids in for a quick breakfast... All trash cans were full, the refrigerator that contained the milk /yogurt, etc was about 50 degrees, there was no creamer for the coffee, there were no meat items, slim pickings on anything else and the pancake machine was inoperative...... I stayed at this same hotel 2 years ago and had no issues. This facility needs MAJOR renovation and MANAGEMENT CHANGES. I am taking this up to Corporate Holiday Inn. Seems as though the Owner/Operator of this HIE is running the HIE name through the mud..... VERY Dissatisfied. November 18, 2014
Rated 4.0 out of 5.0 by poor internet, dirty bathroom Could not log onto internet even though I was told it was just upgraded. Bathroom was dirty, water was yellow, bed did not look to have been changed November 17, 2014
Rated 3.0 out of 5.0 by Sloppy staff and indifferent service I was surprised that the rooms were not available when we arriveds. We were early but I have a hard time imagining that the hotel was sold out the night before with no availability. The front desk worker was walking around barefoot and didn't offer to store our luggage. At breakfast the following morning there were some sausages and gravy but no eggs and a very limited variety of other choices. In general the hotel was not up to Holiday Inn Express standards. November 15, 2014
Rated 5.0 out of 5.0 by great service The hotel MGR'S went out of their way to set up the breakfast area very early for us to enjoy before leaving to work November 11, 2014
Rated 1.0 out of 5.0 by Bed was hard and breakfast was terrible I took my pillow case off of my pillow and it had fresh heavy blood stains on it. I left it out for a housekeeper to see and she left it in the same spot. When I got off work I took it downstairs to change it out. November 10, 2014
Rated 3.0 out of 5.0 by Will not stay again After a long day of driving we were so happy to finally be at the hotel. We had a warm greeting, then it was up to our room on the 4th floor. Our room phone didn't work and the cell towers were having problems. My husband went downstairs "someone would work on it first thing in the morning" needless to say no one ever showed up. So much if there was an emergency. The next morning our daughter wanted pancakes and milk. The milk truck had not arrived therefore no milk. The pancake machine was broken. So much for a great breakfast to start the day. Then we needed clean towels "I'm sorry all of our towels are in the laundry" .. really you couldn't find us two clean towels in the entire building to use. We were never so glad to get back in our car and on the road that day. November 4, 2014
Rated 5.0 out of 5.0 by clean clean sleep area and bathroom. Even being close to the elevator, there was no noise. October 29, 2014
Rated 4.0 out of 5.0 by great shower and great service very pleasent stay here for a week maids did excellent job cleaning room and a great walking trail next door October 29, 2014
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