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Rated 3.5 out of 5 by 159 reviewers.
Rated 2.0 out of 5.0 by Great bed! Poor wifi service This is a beautiful hotel, beds very comfy. My poor rating came from these factors: This is a pet-friendly hotel(not posted on their website), and obviously they spray the rooms with a disinfectant/deodorizer that we both reacted to...itching, and sneezing all night. Wifi requires too many steps to make it work. And it is unreliable. One staff member did spend about 20 min getting it to download on my iPhone, but could not get it on my iPad. Breakfast was a disaster...many good food items...love that pancake machine, tho it didn't work properly. Day 1 of breakfast was ok. Young man was very helpful. Day 2: at 8:00, many items were not available: no sugar, no muffins, no salt/pepper on tables, pancake machine wasn't working. No fresh coffee. Lady from front desk was very frustrated and had a poor attitude when we asked her to replenish items. October 23, 2014
Rated 3.0 out of 5.0 by Price is too high. Clean, comfortable room. Clean common areas. Price of the room too high. Other HI Express rooms like this are $25-30 less. October 22, 2014
Rated 5.0 out of 5.0 by Clean Rooms and Good Service The hotel staff were very friendly and helpful with all of my questions. The hotel itself was very clean and well maintained along with very comfortable rooms and service. The location was also very convenient and easily accessible from the interstate and in a good location to other businesses. October 16, 2014
Rated 5.0 out of 5.0 by Great weekend Great staff at check in, very helpful and prompt with all requests. Asked for additional towels and had then in minutes. October 16, 2014
Rated 5.0 out of 5.0 by West Monroe Visit The West Monroe Holiday Inn Express provided comfortable rooms and the site was well maintained. The staff was very accommodating and welcoming. We only used a limited amount of site resources, but those used were perfectly fine. The original greeting by the front desk clerk was welcoming and comforting. All equipment and devices were working in fine order. The breakfast staff also had a hospitable attitude. October 15, 2014
Rated 4.0 out of 5.0 by Monroe Stay Breakfast staff was very friendly and helpful. As I have replied in the past the only thing that needs changing is the brand of coffee. It is so weak it is like drinking tea. October 15, 2014
Rated 5.0 out of 5.0 by Great Hotel A little pricey for a Holiday Inn Express but the staff was great and the hotel was spotless not new but spotless and well maintained. The hotel is close to EVERYTHING including Duck Commander where I purchased t-shirts for the kids. Good place to stay if you need to be centrally located. October 13, 2014
Rated 5.0 out of 5.0 by Great Place and Good Breakfast I find each Holiday Inn Express to be all I expect and in some cases some will have an edge over the others. Happy Camper..... October 12, 2014
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