Rated 4.0 out of 5 by 59
Rated 1.0 out of 5.0 by MissRHS1965 Poor Service all around
I had stayed here before in 2010 & the service was excellent. However, this time my fees were paid through a travel agency & no one, including the manager, knew what to do with the 'voucher' that verified my stay and payment. Therefore they charged one of my credit cards for the stay even though they called the travel agency the next day & found my stay to be already paid. No credit was made to my account for this charge. The housekeeping staff 'made the rules' for how long you could stay in your room. One person 'beat' #not knocked# on the door if you were not 'out of the room' by 10:00 a.m. I complained to the manager & she knew 'exactly' who had done this. I felt really 'threatened' & expressed my concerns. I stayed there 5 days and my room was only cleaned 1 day during that time obviously a result of my complaint about the staff. It was an exhausting experience dealing with the inept manager & the lone housekeeper who apparently 'ran the place.' I will be sending a formal complaint to the IHG corporate office regarding this stay.
November 1, 2013
Rated 5.0 out of 5.0 by Ledger924 Great Hotel!! Always stay here
This hotel is one of the best hotels I stay in. The staff treats you like family and they are ALWAYS upbeat, happy and friendly! When I am in town it is my place to go, it's like a second home to me. Another great thing about it is the location, there are so many different restaurants to chose from. Also I love being able to walk out the parking lot and able to walk the beautiful trails they have! And of course lastly it is 5 min or less from Duck Dynasty and right up the road from there new restaurant!!
October 31, 2013
Rated 4.0 out of 5.0 by Gary77459 Comfortable Room
I frequent this hotel and have found a big improvement with the staff. Rooms are clean and staff is friendly. I recommend this hotel.
October 29, 2013
Rated 4.0 out of 5.0 by Toymax71 Great sleep and comfortable beds
Sleep was great as always in all holiday inns. Friendly counter staff.
October 21, 2013
Rated 3.0 out of 5.0 by Palesano IHG rewards
I forgot my rewards number and I was told three times
That you would credit my stay. That never happened
October 19, 2013
Rated 4.0 out of 5.0 by KUjayhawks Overall good but has some flaws
Has a managers reception with chips and soda. Great location with nature park trail to go run or walk on with good scenery. Great location to restaurants. Rates can be a little too high.
October 15, 2013
Rated 4.0 out of 5.0 by Jimspd9 Fouled up reservation.
Reservation was made for two days. Hotel only had one day on file.
Situation was not corrected until I brought it to attention of night clerk. She extended reservation, but failed to reprogram my key. I was locked out of my room when I returned that afternoon..
They always leave something undone an react as problems arise and do not try to head them off in advance.
Toilet seat was broken. Lounge chair had terrible stain on seat and on automan.
October 10, 2013
Rated 3.0 out of 5.0 by Awakened They will wake you in the night!
Called ahead to ask when they will run our card, because when getting our rent a car the deposit was more than expected. So we needed to use another card to pay with. Was told don't pay till check out....Not so, they ran our card in the night, it was declined and so they gave our room out to someone else. So in the night someone opens up our door and woke us from a dead sleep! The night person then came to our room and demanded that my husband put on his cloths and come down to the front desk right then and pay for the room it was 1am. My husband had to get up for a conference at 5am. Not a good night for us. But have to say the room was clean and breakfast good.
October 6, 2013