Select to close.
Select to close.
Email or IHG® Rewards Club # PIN
Not a member?Join Today!
Forgot PIN
All fields are required.
 
If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address viawww.ihgrewardsclub.com/email.
IHG® Rewards Club # Email Address

Not a member?Join Today!
Create PIN
All fields are required.
IHG® Rewards Club # ZIP/Postal Code
First Name Last Name
Please select a 4 number Personal Identification Number (PIN) which will be used to access your IHG® Rewards Club account.
PIN Verify PIN
 
Not a member?Join Today!
Create Email
All fields are required.
Thank you. Your PIN has been created. Please enter your email address so you can use it to log into the site in the future.
Email Address Verify Email Address
 
Email Hotel Get Directions Add to Favorites Print Fact Sheet

Book this Hotel

Best Price Guarantee
1

Reward Nights
When redeeming points for a Reward
Night, you may only book one room at a time.

Once you complete your Reward Night
reservation you will be given the option
to duplicate this reservation

(e.g. Dec-21-2014)
(e.g. Dec-22-2014)
Have a Group Code?
Have a Corporate ID?
Check Availability
Processing your request...

* Requires affiliation in the respective organization.

** Best Available Rate Search does not include affiliation rates.

Select to close.

To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool, call 1-800-MEETING (in United States, Mexico and Canada) or contact a Global Sales Office.

Close Button
Rated 3.4 out of 5 by 176 reviewers.
Rated 2.0 out of 5.0 by Poor Customer Service and Courtesy to IHG Gold Member Reservations were made about a week prior to my stay and before arrival I called and confirmed my reservation to be what it was expected to be upon arrival. Not only was the room (Suite) AVAILABLE for me to be checked into but Ms. Alyse checked me into a double queen room and was nonchalant and non sympathetic to it being an inconvenience to me as an IHG Gold Member guest. I was also given a great deal of grief about my request for an extension pertaining to my check out time. The sad thing is that I frequent this location quite often when I travel to West Monroe, LA and I also frequent this type of Hotel period in various other cities and I have never in my life been so insulted and disgusted with this particular employee and her lack of positive customer service to guest that spend the type of money they choose to expend with this hotel. After it taking an act of Congress of discussion with this young lady she puts me in the correct room that I should have been in initially and she grants me the extension to the check out time requested. Total disappointment… Other issues experienced was that I was advised that upon check in that I couldn’t pay with cash and that it had to be at check out when I could pay with cash so upon check out I again offered to pay with cash she tells me that I can’t. Note that on every bill it says “This note is legal tender for all debts, public and private” --what dumfounded me was that she sat there and gave me the initial option to pay with cash and then told me that I couldn’t pay cash. This said, how do you deny a guest the right/option to pay with cash? (Rhetorical Question) After having this discussion, then she decides to accept my cash payment. Ms. Alyse’s attitude, sassiness, lack of knowledge pertaining to IHG policy and acknowledgement to an IHG Gold Member was preposterous and had the nerve to try and educate me on IHG policy. The other hotel front desk personnel were outstanding and they were sympathetic to my concerns and the manner in which I was treated. They made my stay much more bearable. I’ve also attempted to contact hotel management to discuss this matter so that better customer service can be a priority for other loyal potential guest and it’s been a couple of days past my stay at that location and I’ve not received any form of contact in return addressing my concerns. December 17, 2014
Rated 2.0 out of 5.0 by Decent Stay, Convenient Location but Very Poor Customer Service from one particular Hotel Front Desk Personnel Reservations were made about a week prior to my stay and before arrival I called and confirmed my reservation to be what it was expected to be upon arrival. Not only was the room (Suite) available for me to be checked into but Ms. Alyse checked me into a double queen room and was nonchalant and non sympathetic to it being an inconvenience to me as an IHG Gold Member guest. I was also given a great deal of grief about my request for an extension pertaining to my check out time. The sad thing is that I frequent this location quite often when I travel to West Monroe, LA and I also frequent this type of Hotel period in various other cities and I have never in my life been so insulted and disgusted with this particular employee and her lack of positive customer service to guest that spend the type of money they choose to expend with this hotel. After it taking an act of Congress of discussion with this young lady she puts me in the correct room that I should have been in initially and she grants me the extension to the check out time requested. Total disappointment… Other issues experienced was that I was advised that upon check in that I couldn’t pay with cash and that it had to be at check out when I could pay with cash so upon check out I again offered to pay with cash she tells me that I can’t. Note that on every bill it says “This note is legal tender for all debts, public and private” --what dumfounded me was that she sat there and gave me the initial option to pay with cash and then told me that I couldn’t pay cash. This said, how do you deny a guest the right/option to pay with cash? (Rhetorical Question) After having this discussion, then she decides to accept my cash payment. Her attitude, sassiness, lack of knowledge pertaining to IHG policy and acknowledgement to an IHG Gold Member was preposterous and had the nerve to try and educate me on IHG policy. The other hotel front desk personnel were outstanding and they were sympathetic to my concerns and the manner in which I was treated. They made my stay much more bearable. I’ve also attempted to contact hotel management to discuss this matter so that better customer service can be a priority for other loyal potential guest and it’s been a couple of days past my stay at that location and I’ve not received any form of contact in return addressing my concerns. December 16, 2014
Rated 3.0 out of 5.0 by disapointed Room was dirty , toilet ran , bath moldy , a/c didn't work several breakfast items not working December 14, 2014
Rated 3.0 out of 5.0 by Comfortable bed and rocking toilet I was not too impressed with this hotel. The bed was comfortable and the room was clean. Aside from that, the bathroom stool was like a rocking chair (literally), and the bathtub drain was clogged with hair (some of which I had to remove just so it would drain). I did not say anything to the staff because I do not like people in my room while I am at work regardless of hotel chain. The breakfast choices were the same as any other Holiday Inn Express I have stayed at except when they ran out of some juices or foods, it took a few days before it was replenished. I like the Holiday Inn Express for my short business trips, but this one was my first disappointment. December 11, 2014
Rated 3.0 out of 5.0 by Lack of service Out of Kleenex and room service didn't fill holder. I left a note and next day they left a box on the vanity. Tub drain was clogged so it drained very slow. If staff was cleaning the tub they had to notice slow drain. Had to ask for fruit and yogurt both mornings at breakfast. Cooler was out of order. Last morning worker told me that truck hadn't delivered supplies and they were out of gravy. December 6, 2014
Rated 2.0 out of 5.0 by No Breakfast Choices Juice bar broken. No dairy products including creamer, milk, yogurt available. Only 1 orange and 1 over ripe banana when there at 7. Felt there was no initiative on part of staff . They could have taken powdered creamer from room services at minimum. Explanation was they were waiting on delivery truck. Also, no one there to check us in just sign saying they would be back in few minutes. December 5, 2014
Rated 4.0 out of 5.0 by Excellent Support for our team members We use this facility for our company personnel when in the Monroe area. The facility is topnotch and the staff are always ready to assist our team members when called upon. They are always on their game. November 27, 2014
Rated 1.0 out of 5.0 by horrible. We arrived late as expected. Apon arrival to our room it was not by any means clean. The beds were not made an had to go ask front desk personal for sheets. She provided us with a set of sheets for bedding so we made our own beds. No big deal it happens. Return to room with no working ac, picked up phone for a wake up call. Phone also did not work. Lights non working. Spiders in tub crawling from area where drain cap was missing. Mold everywhere. Holes in walls.The smell in the room was enough to make us physically sick. Our stay was 3 hours due to no ventilation an horridly conditions. Your hotel over charged our card by 90.00. I have an will continue to request this be resolved. This is extremely sad to have staff that ask guest clean an make a room that you double charge them for. What ever is in the room behind the front desk I suggest you get ride of it. That's is what your staff is focus is on. I am not a type of person the expects an Mani an pedicure with a back side kissing. But I do expect to be treated fairly. My review of your hotel,room an staff attention to commen courtesy. beyond gross. November 25, 2014
2 3 4 5 ... 7 next>>