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Rated 3.4 out of 5 by 145 reviewers.
Rated 3.0 out of 5.0 by what's Good about this HI ? Most startling finding here was not the lack of attention at the breafast bar. It was the absence of a desk attendant for over a half hour Sunday evening. Phones were not answered when I called the desk for service. I investigated and she told me she was on a work brake. I found this HI clean and comfortable otherwise. Many other patrons were upset and complaining over a variety of issues. Some complained about WIFI reception. Another patron actually provided her own coffee creamer because there was none available. I learned that a new manager was beginning the day I checked out so i really expect that things will change. They have to to keep the doors open. Best wishes because HI really does know how to do things right but i'm at a loss to explain what went wrong here. September 18, 2014
Rated 1.0 out of 5.0 by Holiday Inn Express West Monroe Do not stay at this hotel, it's the worst experience I've ever had a hotel. September 17, 2014
Rated 1.0 out of 5.0 by Wouldn't stay here again My wife and I were passing through West Monroe on our way home and decided to stay the night. We have stayed at many different Holiday Inn Express locations and I have never seen anything like this. The room was dark - the three lamps didn't produce enough light to illuminate the room after dark. The walls were bare - and I do mean bare. There wasn't a single picture or anything in the room to make it feel comfortable - just plain white walls... and this was a "king suite" - I'd be curious to see what a standard room looked like. The internet in the room was less than adequate - 1 bar of signal on every device we tried..2 different ipads, an iphone, and a laptop.. and it was so slow we couldn't even get past the login screen on 2 of the devices.There were flies and mosquitoes everywhere - especially in the breakfast area. The eggs were disgusting looking and had flies all over them. Trash was all over the coffee area. It just looked like no one cared about the hotel. September 3, 2014
Rated 5.0 out of 5.0 by I had a good nights rest! My room was very comfortable, clean, and the bed was very relaxing! I enjoy staying at Holiday Inn properties and this property was another example of why I do this. Comfort, cleanness, and at the right price. August 25, 2014
Rated 3.0 out of 5.0 by Hotel is fine... Property reservations difficult. Don't try to make a reservation midday Sunday... Every time I have tried to make a reaervation on Sunday mid day it has been extremely difficult to reach this property... I work in town and the 800# never can get it right, so I call the property but either there is no answer, or if they do answer and ask for reservations they put you on hold which ends up at the 800#... I tried 10 times today, the first time I got the 800# they had the right room but wrong rate... By the time I FINALLY was able to speak to the hotel only expensive rooms were left... SAD SAD SAD customer care on the phone here so be prepared!!! And I stay in H I Ex at Least 3 nights every week and this is the only property that I have problems with... August 24, 2014
Rated 3.0 out of 5.0 by An average Express inadequate staffing on weekends, no maid service and only one in the breakfast area. Mattress were old and not comfortable, just needs to be updated. August 21, 2014
Rated 5.0 out of 5.0 by Great Stay Stopped in on my way home. I just couldn't go another mile. Very accommodating staff at check in, nice clean room, and I felt very safe. August 20, 2014
Rated 3.0 out of 5.0 by Disappointing stay Difficult to contact the hotel by telephone. Difficult to contact staff during stay. Room cleanliness not up to standards for HI Express. Could not get assistance from staff for problems with WIFI. Reasonably good breakfast offering with very friendly attendant. August 14, 2014
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