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Rated 3.5 out of 5 by 216 reviewers.
Rated 3.0 out of 5.0 by no security , infestation, room given away to another guest. this hotel staff did not know who was in each room. at checkin they told me i was already registered. there was another guest in my room but they did not know who it was. they gave me the last room available, hotel was fully booked, and sent the other guest to a nearby hotel with cash in hand. the guest clerk offered me points for my trouble and never gave them to me.....as it took 45 minutes to check in and get a room. March 30, 2015
Rated 4.0 out of 5.0 by fast check in arrived late to the hotel. this is a leg of the 2 week business trip and in March 29, 2015
Rated 2.0 out of 5.0 by Worst Experience Ever for a HIE Dirty place and no attention from management at this hotel. No staff members to talk to. No one around to take care of the kitchen/ dining room. Strangest experience I have ever encountered. I waited for over 30 minutes for someone to show up at the front desk and finally gave up and left. March 24, 2015
Rated 1.0 out of 5.0 by Apathetic Management Apathetic and amateurish management. The staff reflects the management attitude. Not worthy of an IHG brand name. Avoid this property until management and staff are replaced. March 19, 2015
Rated 3.0 out of 5.0 by Needs new management Too expensive for the lack of cleanliness and service. The basics of the hotel are great but new management would solve this problem. Great location and convenient to restaurants and stores. March 18, 2015
Rated 2.0 out of 5.0 by Business Travel First time staying at the Holiday Inn Express West Monroe but have stayed at several others due to my company's contract with the Holiday Inn Chain. I've always been pleased with my accommodations, but this Stay wasn't as experienced in previous stays. The following are some of the reasons: * when I arrived the staff had no record of my reservation even after showing the confirmation provided on my IHG App. They were able to provide a room however. * No remote control for the television when I arrived. I notified the staff the next morning but never received one. After that staff could not be located and explained in a note left under the door they were short staffed due to the weather * Mold was growing in the window sill and it didn't appear that it had been cleaned is some time March 14, 2015
Rated 2.0 out of 5.0 by Okay, but not up to Holiday Inn standards This is trying to be a nice Holiday Inn Express, but falls short. The building is showing its age and they are not keeping up with maintenance. The Clothes rack and iron holder were literally falling off the wall, making them unusable. And when brought to the attention of the staff, they just sort of shrugged it off. The toilet was disgusting--stained with rust--but staff just shrugged this off as well, and acted like was just the way it was and nothing to be done about it and all the rooms were like that. But if they chose to scrub properly, it wouldn't be such a problem. Definitely shows a long standing neglect when it comes to keeping up a clean appearance. The food was okay, and the service staff were trying, but overall, this is not up to par for Holiday Inn Express. I would not stay here again, and I am NOT particularly a picky person. But complaining aside, it was a relatively comfortable bed and nice place to spend the night with a nice enough breakfast. March 11, 2015
Rated 1.0 out of 5.0 by Filthy Bathroom, Double Charged for Room, Breakfast Multiple issues with this hotel. 1) Bathtub was filthy when we arrived, drain was clogged. 2) Charged twice for the room plus a fee, room was overpriced in the first place, no refund yet and customer service has not called us back 3) Day 1 of Breakfast no knives, front desk could care less, if I were working there I would've gone to Walmart or something to get more. It's pretty difficult to eat one of those rubbery pancakes without a knife! 4) Day 2 of our stay there was practically NOTHING for breakfast at 8am,and again no knifes. There's plenty more I could say about this place but all in all it was an awful experience, we will never stay there again. I do not recommend staying here, especially if there's a large event going on in the area, this hotel and the local restaurants cannot handle it. March 9, 2015
  • 2015-03-31T13:32:15.868-05:00
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