Rated 3.5 out of 5 by 223
Rated 5.0 out of 5.0 by This is getting annoying Friendly Comfortable and a great location
I just took your survey and gave you really good rating. Now you want me to give you a review that can't be less than 50 characters. I enjoyed the hotel but disliked this part of the survey. Please take my survey as I meant it and throw this part away. Than you and have a good day.
April 16, 2015
Rated 5.0 out of 5.0 the room was great
Thanks you , we had a great time. food was great, great , and great parking , well keep pool
April 15, 2015
Rated 5.0 out of 5.0 by Oldman64 Excellent Choice
My wife, grandson and I stayed 3 nights. It was excellent. The room was clean and the housekeeping staff was pleasant with a greeting in the hallway. The breakfast bar had hot and cold cereals, hot biscuits, sausage, eggs, COFFEE, milk juice, fresh fruit and more. Check in was fast and convenient. Our dog was with us. I took him out for his morning "walk". On the way back in the front desk clerk offered to hold the dog's leash while I got my morning coffee. From the manager to the service staff everyone was smiling and gracious. STAY HERE EVERY CHANCE YOU GET. I WILL.
April 9, 2015
Rated 4.0 out of 5.0 by HJ Wallace Great Customer Service
Dylan helped us greatly at the West Monroe location!
April 8, 2015
Rated 5.0 out of 5.0 by terrygkdd Great room and very clean.
This Holiday Inn is in a great location for restaurants and very close to a large shopping mall.We enjoyed the many outdoor parks in the area .
April 8, 2015
Rated 3.0 out of 5.0 by T-Marie Poorly maintained rooms
After driving for 10 hours, we were very disappointed with this hotel. I was not greeted as a Platinum Rewards member, plus the initial room assigned smelled of mold and mildew. The replacement room did not have a foul smell, but the refrigerator was broken and the bathroom tub was stained. If traveling this way again, we will not stay at this hotel.
April 7, 2015
Rated 2.0 out of 5.0 by 3575CY Dissappointing stay...
This location is overly priced and increasingly run down. I ask the receptionist why the overly high price, which she said the price continues to go up when the demand is high. I stay at multiple locations throughout the South and this is not representative to other locations by far. I will not be staying at this location next month for my return business trips. I went through the reviews and agree with most as they are pointing out just what I experienced. I sure hope the other Holiday Inn's do not follow this managers practice, or I will have to relinquish my IHG Rewards Club Membership.
April 6, 2015
Rated 3.0 out of 5.0 by travelengineer no security , infestation, room given away to another guest.
this hotel staff did not know who was in each room. at checkin they told me i was already registered. there was another guest in my room but they did not know who it was. they gave me the last room available, hotel was fully booked, and sent the other guest to a nearby hotel with cash in hand. the guest clerk offered me points for my trouble and never gave them to me.....as it took 45 minutes to check in and get a room.
March 30, 2015