Rated 3.6 out of 5 by 348
Rated 5.0 out of 5.0 by NRHart Very Helpful
The manager was very helpful in arranging an extinction of my stay. The rest of the staff was was courteous and professional. Would recommend to other travelers.
May 12, 2016
Rated 5.0 out of 5.0 by Phil1492 Great Stay
I want to start off by commenting on a previous one star review that a platinum member gave this hotel. Dear platinum member I am a spire member and have enough rollover nights to maintain spire until 2018 without stating another night. I hardly ever get upgraded and I never ask to be upgraded, because its just not a big deal to me. I don't always get recognized as a spite member and that is no big deal to me. What I like is consistency and that's what IHG hotels provide me. I get a good night sleep, in a clean room and I am treated well by the staff no matter what reward status I have. Sure every staff member we interacted with asked is how everything was going and asked us to rate them accordingly. Why wouldn't or shouldn't they? This is what I can tell you about my HIE West Monroe. The rooms were clean, the beds were comfortable and every, and I mean every staff member I interacted with was friendly and accommodating. I will definitely stay here again when I am in the area. Thank you for they great service you provide and your drive to be the best.
May 10, 2016
Rated 5.0 out of 5.0 by business 2O16 Staff
Chrissy was the staff member who made check-in process real easy.
May 9, 2016
Rated 5.0 out of 5.0 by CMJ-LA Weekend Trip
This hotel was very clean and comfortable. Located on the interstate but is also located by a walking trail that is very nice. Front desk staff was nice and our room was great. We reserved a suite and it was very roomy.
May 4, 2016
Rated 5.0 out of 5.0 by BadMonkey West Monroe
Comfy hotel in good location. A bit pricey, but I'd stay there again.
April 26, 2016
Rated 4.0 out of 5.0 by rwjohnson904 Not Bad
I was in town with my softball team for a playoff game. We were met with a great staff and had no issue while we were there. I enjoyed the country breakfast. It hard to find some good gravy and biscuits. I feel that the price is a little high.
April 26, 2016
Rated 5.0 out of 5.0 by JBizzleBe Just your average Holiday Inn Express
Nothing much different from any other HIE. Which is'nt a bad thing. You get what you expect.
April 24, 2016
Rated 1.0 out of 5.0 by frequent holiday inn user Rooms were dirty
As a Platinum awards member, first, all other hotels automatically upgrade me to a larger room. I had to request this. But that's minor. I was provided a nice room on the 4th floor, when I set my bags down, I walked into the restroom only to see hairs on he toilet seat and in the bathtub. I went back down to the desk and was given another room. That room, had a dirty washcloth draped over the shower curtain rod. I complained to the manager who was more concerned about receiving a 5 on his score then the issue. Breakfast was bad also. Biscuits were hard as a rock. They did replace the biscuits but ran out of gravy.
Very poor experience.
April 18, 2016