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Rated 3.5 out of 5 by 287 reviewers.
Rated 5.0 out of 5.0 by great staff Every time I have stayed at this hotel the staff have been superior in responding to my needs and wants. Excellent facility October 7, 2015
Rated 3.0 out of 5.0 Under renovation This was an unexpected/emergency stay. The hotel staff could not have been more kind or courteous. The hotel is currently under renovation. Our room appeared to be nearly finished with renovations - have stayed in worse but certainly have stayed in better HIE locations. The breakfast area was clean and there was a great variety, quanity & quality of breakfast items. Grateful to have been able to use points for the room but felt we "wasted" the points for a less than expected room. Hopefully, the beds/mattresses will be replaced. October 7, 2015
Rated 5.0 out of 5.0 HIE West Monroe, LA Even though they were doing some remodeling, the hotel was clean and quiet. The staff was excellent. We love HIE! October 7, 2015
Rated 5.0 out of 5.0 by excellent service I would give the staff and hotel a 10 but cost was high and more than I have paid in the past. I know it was because of area activities but still high. October 7, 2015
Rated 4.0 out of 5.0 by OK Stay was OK . Hotel is under remodeling and I understand that means things are not quit up to par. September 29, 2015
Rated 2.0 out of 5.0 by Uncomfortable Bed I am a Spire member. The Hotel is making some upgrades, but my biggest complaint was the quality of the Mattress. It was severely bowed in the middle and difficult to sleep in. I had the same experience with the mattress in a previous stay and in a different room at this Hotel. Hopefully they will upgrade their mattresses as well. September 29, 2015
Rated 3.0 out of 5.0 by Monroe West Holiday Inn Some of my ratings are low for this stay, but I stayed at this same hotel a few days later. It was going under some renovation on both of my stays, so the tip-top condition is on its way on this particular establishment. I stayed in a renovated room and it was excellent. The night staff is terrific. The only caution that I will give anyone who stays here is that the water used is sourced from an aquafer (as explained to me by the day staff), and with it come the odor, but it is very soft water. The renovation includes a stain on the concrete on the front entrance. I prefer a simply natural concrete result, but this is immaterial to my stay. I think that after all of the renovation is completed, that this location will be a good choice for the very weary traveler. September 27, 2015
Rated 3.0 out of 5.0 by Unusal stay The hotel was under renovation during our stay and I'm sure as with all the Ihg units we've stayed this too will be a great place to stay. However the water in the toilet ran most of the night The door was not aligned and had to be forced shut No clock in the room elevator was down for the first 4 hours and had to use stairs although an inconvenience probably needed the exercise lol The staff was extremely apologetic and friendly although this stayed fell way short of the normal Ihg experience I'm sure all will be corrected as the updates are finished. September 25, 2015
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