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Rated 3.5 out of 5 by 121 reviewers.
Rated 3.0 out of 5.0 by Room and housekeeping Bathroom not what we wanted. Housekeeping kept knocking every few minutes to see about cleaning our room July 26, 2014
Rated 1.0 out of 5.0 by Room was musky smelling Room was musky smelling and hot. There was no bath soap in the room. Upon checking out informed the desk clerk who was not concerned. Worst hotel I have ever stayed at and will never stay there again. Breakfast was out of several items at 8:30 in the morning. July 26, 2014
Rated 1.0 out of 5.0 by This one needs updating and repairs While we were extremely thankful to get a room July 4th weekend for an unexpected stop, I would not return to this HIE until it has been updated and repaired. The carpet in the room was so dirty that I had to literally use a wash cloth AFTER my 5 yr granddaughter got in bed to clean her feet. She slept on the pull-out sofa that had crumbs and wrappers under the cushions. The ceiling in the bathroom had major water damage presumably from the floor above. Breakfast was virtually non-existent. We arrived for breakfast at 8:30am to find ALL trash cans filled and with trash piled on tops and beside them. The counters were full of trash. There was no milk, yogurt, cinnamon rolls, fresh fruit, breads or pancake makings. There was little dry cereal. Thankfully there were some oatmeal packets left. There was one breakfast center worker and she simply could not keep up with the sold out house. Our overall impression was yuck. One would think with the headquarters of Duck Commander just down the road as a major tourist draw, the hotel would take more pride in itself. July 22, 2014
Rated 2.0 out of 5.0 by Lack of attention to basics This property appears to be going downhill. Our meeting room wasn't set up and the trash wasn't removed after day 1. My room was not cleaned on Day 2. Some of the front desk staff was sloppy and only minimally friendly. It looks like the site isn't managed well. Also, though I called ahead, my rewards number wasn't on my record. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Service The staff was friendly and helpful. Check in and check out were easy. The room was clean and there were plenty of towels. We arrived late from a long day of travel and were exhaused. The kids really enjoyed their stay as well. It was a restful night and we were ready for an early breakfast before hitting the road again. July 21, 2014
Rated 2.0 out of 5.0 by If you have to I'd recommend this hotel if you are traveling and must stop, but otherwise, I'd find something else. My room was clean, but had a dampness that I couldn't put my finger on, like it was above the pool (it wasn't), or the shower had been running. The a/c didn't work properly, either. Breakfast was not a pleasant experience. Coffee area appeared to have not been cleaned since opening, all the food that was supposed to be hot was cold (if it was there at all), the milk was lukewarm, and the fruit was bruised and borderline overripe. Mind you, these weren't one time experiences, everything I posted here was repeated daily for the four nights of my stay. July 13, 2014
Rated 1.0 out of 5.0 by Poor Service poor customer service. Management was slacking. The conference room was not prepared and was not cleaned before I had to set the room up myself. Everytime I asked someone for something they seemed to be upset that I asked. I have stayed there many times over the past 4 years and it had been several months since my last visit and I was very much let down by this encounter. July 10, 2014
Rated 1.0 out of 5.0 by Sleeping room was comfortable Hotel needs to be updated (new carpet and better working equipment. July 8, 2014
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