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Rated 3.5 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Best sleep experience in a long time The bed quality was superb, staff was quick and efficient upon checkin and out. Of course the breakfast was top notch!! The only thing I could say that needed improvement was the lighting in parts of the room were a little dim and only one phone in the room worked. Other than that, fantastic. December 23, 2014
Rated 5.0 out of 5.0 by Happy265 EVERYTHING about my stay was Excellent! This is now my preferred hotel!! December 22, 2014
Rated 5.0 out of 5.0 by Friendly staff; great facility From the front desk, to greeting me every time I walked through the door, to housekeeping with the room and the lovely breakfast lady all took really great care of me. December 22, 2014
Rated 5.0 out of 5.0 by HappyHappyHappy This was one of the best hotels I have stayed at. All the employees were great. What made it better was the walking trail in the back, it was so nice and refreshing. Also being near all of the restaurants made it very convenient. December 21, 2014
Rated 5.0 out of 5.0 by Happycostumer Everything about this property was amazing! Breakfast was great, the front desk went above and beyond the call of duty. December 21, 2014
Rated 5.0 out of 5.0 by Loved My Stay The stay was amazing from the time I checked in to the time I checked out. The front desk agents were there and heard all of my needs, breakfast was great and housekeeping did a wonderful job the rooms were spotless. December 20, 2014
Rated 5.0 out of 5.0 by Great Staff The staff was very friendly and did everything they could to make sure I was taken care of. Breakfast was great! The breakfast lady was very nice and even offered to refill my drinks. Housekeeping gave me extra towels and always had a smile. I definitely recommend this hotel if you're ever in the are. December 18, 2014
Rated 2.0 out of 5.0 by Poor Customer Service and Courtesy to IHG Gold Member Reservations were made about a week prior to my stay and before arrival I called and confirmed my reservation to be what it was expected to be upon arrival. Not only was the room (Suite) AVAILABLE for me to be checked into but Ms. Alyse checked me into a double queen room and was nonchalant and non sympathetic to it being an inconvenience to me as an IHG Gold Member guest. I was also given a great deal of grief about my request for an extension pertaining to my check out time. The sad thing is that I frequent this location quite often when I travel to West Monroe, LA and I also frequent this type of Hotel period in various other cities and I have never in my life been so insulted and disgusted with this particular employee and her lack of positive customer service to guest that spend the type of money they choose to expend with this hotel. After it taking an act of Congress of discussion with this young lady she puts me in the correct room that I should have been in initially and she grants me the extension to the check out time requested. Total disappointment… Other issues experienced was that I was advised that upon check in that I couldn’t pay with cash and that it had to be at check out when I could pay with cash so upon check out I again offered to pay with cash she tells me that I can’t. Note that on every bill it says “This note is legal tender for all debts, public and private” --what dumfounded me was that she sat there and gave me the initial option to pay with cash and then told me that I couldn’t pay cash. This said, how do you deny a guest the right/option to pay with cash? (Rhetorical Question) After having this discussion, then she decides to accept my cash payment. Ms. Alyse’s attitude, sassiness, lack of knowledge pertaining to IHG policy and acknowledgement to an IHG Gold Member was preposterous and had the nerve to try and educate me on IHG policy. The other hotel front desk personnel were outstanding and they were sympathetic to my concerns and the manner in which I was treated. They made my stay much more bearable. I’ve also attempted to contact hotel management to discuss this matter so that better customer service can be a priority for other loyal potential guest and it’s been a couple of days past my stay at that location and I’ve not received any form of contact in return addressing my concerns. December 17, 2014
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