Rated 4.0 out of 5 by 62
Rated 1.0 out of 5.0 by milwrit720 Treated like Trash
I was traveling to West Monroe on business mad reservations for 4 nights after the first night i received a call from front desk stating that i needed to come remove my belongings. The staff had packed up my things (or shall i say stuffed into my suite case) removed items out of the fridge placed into my bag. still have not found my calone tooth brush or cell phone charge the items that they put into my bag they put my shoes and boots on top of clean clothes the items out of the fridge spoiled and i am still waiting on the general manager to get in touch with me the hoted did nothing to acccomidate me for the items and the manager avoided me until check out I am a Platinum Elite member and to be treated like this is horrible i stay at holiday inn all over the country and this has to be the worst experince that i have had.
May 13, 2013
Rated 2.0 out of 5.0 by MIkeMan West Monroe HI Express
While hotel employees - desk, breakfast staff was extremely kind and friendly, the room service was way below par for any HI Express I have ever stayed at. Rooms were not cleaned each day. NO vacuum of room floors. Room refrig while nice would freeze my purchased liquids. I lost some goods stored here. Hotel prices varied ( a bit high) but service did not increase relative to this increase. Again Hotel front desk and Monday - Wednesday evening guest "snacks" staff and food items was great and enjoyable. Room cleaning was very poor. Even after scheduled room heat/air service was done, dirt was left on the floor and never cleaned.
Cream cheese in food area is NOT refrigerated and needs to be! Sometimes left on waffle maker that is hot. I am surprised people do not get sick from this. I stopped eating it. I would expect a discount from you if I should need to stay here again.
I know you cannot control guest but you can control the amenities.
not up to par and needs to be reviewed. One should check the rooms after cleaning staff is done. Not by guests. Thank you!
May 13, 2013
Rated 5.0 out of 5.0 by BayouBob Great service and great room
The staff upgraded me to a suite and gave me excellent rates . I will definitely stay at this hotel when I am in the area.
May 6, 2013
Rated 5.0 out of 5.0 by Pat73 Personality Plus
The staff of this Holiday Inn Express is exceptional, everyone was ready to help and eager to please! Nothing makes a trip better than friendly hosts! And the location is perfect, convenient with a great nature trail for some relaxing exercise! And if you are Duck Dynasty fans, it is located less than a mile away.
May 2, 2013
Rated 5.0 out of 5.0 by joeag Excellent Staff
The staff at the West Monroe Holiday Inn Express is EXCELLENT. This is my favorite hotel of all the hotels I visit on a weekly basis. If I am within 90 miles of West Monroe, I would prefer to stay at this hotel and drive to my meetings opposed to staying in another location.
April 30, 2013
Rated 5.0 out of 5.0 by BuddyJ131 Huge room and comfortable
.Everything was great. The in room coffee maker looked like it hadn't been washed in awhile. However we got coffee from the lobby area.
April 17, 2013
Rated 1.0 out of 5.0 by Cathomas Nasty room and poor service
The room was dirty and the bed had no pillows and the bathroom had hairs all over it.
The breakfast was not very good and varity was was poor. I will not ever stay here again
April 11, 2013
Rated 5.0 out of 5.0 by joeag EXCELLENT STAFF.
The staff always go out of their way to make my stay is perfect.
April 2, 2013
Rated 5.0 out of 5.0 by THSDAD CUSTOMER SERVICE
WE TRAVEL TO WEST MONROE 2-3 TIMES YEARLY TO PLAY BASEBALL AND ALWAYS STAY AT THIS HOLIDAY INN. THE STAFF HAS ALWAYS BEEN ACCOMODATING AND WENT ABOVE AND BEYOND TO ASSIST IN OUR STAY. ON OUR LAST VISIT WE PLAYED THE LAST GAME OF THE NIGHT AND NEEDED TO WASH UNIFORM PANTS FOR SATURDAY AM. UNFORTUNATELY WE COULD NOT FIND A 24HR LAUNDRY MAT CLOSE BY. MY WIFE ASKED THE YOUNG MAN ON DUTY FOR DIRECTIONS AND HE OFFERED TO ASSIST IN WASHING AND DRYING OUR PANTS AND NOTIFIED HER WHEN THEY WERE COMPLETED. HE WAS TRULY A LIFE SAVER AS WE WERE ABLE TO RELAX AND PREPARE FOR THE NEXT DAY!!
March 10, 2013
Rated 5.0 out of 5.0 by Greg77 Excellent stay
The staff was very friendly and helpful the whole stay. The suite I had was right across from the elevator which I try to avoid, but the room was very quiet and I did not hear any noise from elevator area! There is a very nice wildlife park with trails going around and through a large pond that you can access from the back of the parking lot! Mondays through Wednesdays has managers reception from 5-7 which was quite good. Overall a great experience.
February 19, 2013
Rated 5.0 out of 5.0 by SEEH Home away from home
I always enjoy staying at Holiday Inn Express in West Monroe when I travel for business. I can stay in any hotel in Monroe when I travel and have tried several. None compare to the personal service and attention experienced by staff when I stay here. Front Desk staff know me by my name and remember my room preferences.. Room cleanliness is always impecable and inviting. The hostess in the morning serving breakfast is also so customer service friendly and strives to assure all food items are available and fresh. Great Job!!
January 23, 2013
Rated 5.0 out of 5.0 by mc1125 Customer Service
The evening front desk person was one of the best at customer service. Great attitude and willing to do whatever it took to make our stay better.
January 8, 2013
Rated 5.0 out of 5.0 by DDFan Quiet and Close
Nice hotel near everything but not on top of everything. Quiet and comfortable. Excellent, helpful, and friendly staff.
December 14, 2012
Rated 5.0 out of 5.0 by MRP6178 Great room
The room was very accommodating. The bedding was very comfortable as were the pillows. The office space was very comfortable, also. Will stay again soon!!
December 11, 2012
Rated 5.0 out of 5.0 by MRP6178 Comfortable!
The bed was very comfortable, and the room was pleasant to relax in. The TV was nice as was the office space. Will stay again soon!
December 11, 2012
Rated 5.0 out of 5.0 by JKIII Close to everything
Located around numerous eating places and movies. Just off interstate but quiet.
December 3, 2012
Rated 5.0 out of 5.0 by Oldman64 GREAT STAFF / SERVICE / HOTEL
have stayed here several times on business and pleasure. When traveling for pleasure we have a dog and 5 year year old grandson. Rooms are always clean, comfortable and well cared for while we are there. Breakfast if convenient and great when trying to feed a 5 year old. ALWAYS greeted a "member of the family" not just a guest. .Great place to stay in West Monroe. Was just there in Nov and will be back in Feb for several days and then a full week in June. Wouldn't stay anywhere else.
November 30, 2012
Rated 5.0 out of 5.0 by westtexan6 One of the Best
A great place to stay when I am traveling between West Texas and Alabama.
November 23, 2012
Rated 5.0 out of 5.0 by Greg24 Nice Hotel
Came through on business. This motel was very well appointed. Kind and courteous staff. Wonderful price.
November 4, 2012
Rated 5.0 out of 5.0 by JJRC Great location and service
Would really recommend this location. Rooms and service was something special. It is right off the interstate. Clean and also a walking running trail next to the welcome center.
November 3, 2012
Rated 5.0 out of 5.0 by noname Monroe hotel
Hotel is in great location in West Monroe. Very clean hotel
October 20, 2012
Rated 1.0 out of 5.0 by Paper65 Don't stay if you're working nights
I arrived at the hotel to a pretty grumpy night lady.. The standard "Welcome Platinum Member" and bottle of water or anything else were completely skipped. Basically, she just wanted people away from bothering her.
I was working nights and sleeping during the day. 99% of the time, when you hang a Do Not Disturb sign #had to get that from the front desk# the cleaning staff is polite enough to not slam doors.. Not a chance!!
The flip the security lever over so the door won't competely close, and allow the door to SLAM shut, time after time, actually shaking the room!!
I grumbled through the first days 1/2 hour of slamming, and then next day I asked for the staff to show a bit of courtesy for those sleeping.. That day I had a peaceful sleep..
The next day, SLAM SLAM SLAM!!!! I called the front desk and it stopped shortly there after, but I was already awake and angry from the terrible service and inconsiderate people..
I stay at a LOT of HIEX's #almost 200, 000 worth of points earned this year# and as I mentioned, 99% of the time the staff is courteous.. This hotel, not so much..
The location I was working was only 2 miles away, but I think I'll pick one of the other hotels on the same road next time.
October 18, 2012
Rated 5.0 out of 5.0 by Lacey21 Comfortable, Affordable Stay
This a a wonderful hotel to stay in this area. The staff was very gracious and meet every need. The room was very clean. They have free snacks in the evening, and the breakfast bar has a lot of varitey to offer. I will be staying here again on my next visit to Monroe.
October 12, 2012
Rated 4.0 out of 5.0 by Heather Nice hotel
i messed up my reservation and showed up at this hotel on the incorrect date the office staff stated that the hotel was fully booked and they started calling other hotels to get me room. They changed my room to a later date without penalty. Upon arrival they welcomed me back and the front desk even apologized for the mistake which was not theirs.
October 6, 2012