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Rated 3.5 out of 5 by 167 reviewers.
Rated 4.0 out of 5.0 by Weak Air Conditioner - GREAT Service During my stay, the air conditioner would not keep up with the hot temps outside. Contacted desk 2x. On 2nd call, the receptionist was out of options for maintenance and had to call a gentleman named Dallas (he may be the manager....if not, he should be). Dallas was already at home. He came in to the room, apologized and changed out the AC unit like he was part of a NASCAR pit crew. He is hands-down THE best Holiday Inn employee I've ever seen. I received a free lesson in professionalism. He should be giving Holiday Inn seminars nationwide. Thanks for the great service! August 2, 2013
Rated 1.0 out of 5.0 Kicked out before I completed my Job When I checked in I told them at the front desk that I didn't know when I would be checking out, the Lady insisted they needed a leave date, she entered a tentative date of 7/27/13. When that date came up I was told I had to leave because my room had been rented to someone else. I have been a Priority Club Member for years and have never experienced this problem before, in fact I was told years ago, there was always a Room left open for Priority Club Members. I was never contacted by anyone prior to renting my room to another. I was forced to move 27 miles away from the Job Site, incurring more mileage and extended driving time, however I did get an upgraded room at a competitor and a Senior Member rate, which was an improvement and I will use in the future as will my employees. August 1, 2013
Rated 1.0 out of 5.0 by Not a good choice I stayed here with several co-workers and all of us were severely disappointed with this facility. First off ...the water in this facility is disgusting and brown. Granted they try to explain it with the cards in the rooms but upon trying to can see the brown sludge congeal around the shavings. When showering everything becomes slimy and slippery. Now the staff- My co-workers and I were all working nights. The staff was asked 4+ different times .. different people behind the counter, by different custoemrs too.... for service to accomadate us. After a week, not one of the four of us ever got so much as a clean towel. I spent 269 days on the road last year for work....most of them at Holiday Inn Expresses..... this was the mos disgusting place I have ever stayed at..... Avoid this place if at all possible. July 31, 2013
Rated 5.0 out of 5.0 by Great location, comfortable, and a friendly staff. A great place to stay and rest! Nicely decorated, well maintained property conveniently located off Interstate 20. If ever back in the area again I would definitely want to stay in this hotel. July 27, 2013
Rated 5.0 out of 5.0 by Short stay, but good We only stayed overnight, got in about 7:30 PM and left around 8:30 AM. We did eat the breakfast provided. Room was roomy, quiet and comfortable. Breakfast was good for an "included meal". Price very competitive for area. July 25, 2013
Rated 5.0 out of 5.0 by Great Service and Highly Recommend!!! The hotel's location is excellent, near everything and numerous eating establishments. The staff, especially the front desk, were always pleasant and asking if everything was OK with my visit. They even went as far as to ask what they could do better on. Highly Recommend!!! July 23, 2013
Rated 5.0 out of 5.0 by Excellent Service The staff is always excellent. This is my hotel of choice when I'm in the area. July 4, 2013
Rated 2.0 out of 5.0 by ADA Request When I made my reservation, I requested a handicapped room as that is what my husband needs due to health issues. When we arrived, the room had been given away and we had to take another room. When we left, we gave them our Priority Club number but the points have yet to show up on our account. He called the hotel to inquire about the points not being on there and after spelling my name 5 or 6 times, the same girl that was working the desk when we checked in could not find where we stayed at the hotel. After much frustration, he just hung up the phone without any resolution to the problem. June 28, 2013
Rated 5.0 out of 5.0 HAPPY HAPPY HAPPY We came here for DUCK COMMANDER. The hotel is very nice, clean and comfy beds. The staff was ok...not the friendliness but they weren't rude either. The breakfast was good too. The pool's lights were burned out but the kids still enjoyed it. We would stay here again. June 20, 2013
Rated 4.0 out of 5.0 by Hard to find! We had directions and followed the sign but we really thought we had taken a wrong turn somewhere. A sign somewhere along the way would have been appreciated as it looked as though we were lost. June 20, 2013
Rated 2.0 out of 5.0 by Stinky water and bad breakfast! We took a trip to the west cost and stayed every night but one at a Holiday Inn Express, this was the worst by far!!!!!! Water smells, light was out in the bathroom, first morning most of the breakfast was gone by the time we got down and the man that was in charge of the breakfast was not concerned at all about it. Thought it might have been because we were a little later getting down for breakfast, but the second morning we were leaving so we got up early and went down to breakfast and it was the same thing!!! There were boxes on the counter of creamers that were just sitting in boxes, but no french vanilla and no big containers of anything but half and half. No orange juice either morning. No fruit either morning, no yogart first morning, well first morning there was hardly anything to eat! Only a few slices of bread for toast!!! Very disappointed!!! We stay in the Holiday Inn Express because of the quality, but there was no quality at this one. June 2, 2013
Rated 5.0 out of 5.0 by Bama62 Lemonade and popcorn in lobby Awesome a great late night snack after driving all day. Very clean and well kept facility. Very Happy with overall experience. Thank you to the awesome staff :) May 31, 2013
Rated 4.0 out of 5.0 by Room quiet and confortable! We ask the nice man on staff, for a quiet room and he provided that on the 3rd floor. The bed was comfortable! Shower great! The breakfast was good, but was not hot, only warm. Not sure how long it had been placed out under the heat lamps. I remember we ate about 8 am.. So it should have been HOT! Thank you ! May 25, 2013
Rated 5.0 out of 5.0 by Convient location Easy on/off access, plenty of eating places close by May 25, 2013
Rated 2.0 out of 5.0 by Needs Work 1. Sink faucet almost falling off. 2. Tub drain VERY slow drain, took shower in standing water. 3. A/C control door broken. 4. Stayed on 4th floor and elevator would not go to 4th floor. 5. Additional room taxes EXCESSIVE, will stay out of city on next business trip. 6. A packet of "Gold Fish" child's crackers not very appropriate for Priority Club member. May 22, 2013
Rated 1.0 out of 5.0 by Treated like Trash I was traveling to West Monroe on business mad reservations for 4 nights after the first night i received a call from front desk stating that i needed to come remove my belongings. The staff had packed up my things (or shall i say stuffed into my suite case) removed items out of the fridge placed into my bag. still have not found my calone tooth brush or cell phone charge the items that they put into my bag they put my shoes and boots on top of clean clothes the items out of the fridge spoiled and i am still waiting on the general manager to get in touch with me the hoted did nothing to acccomidate me for the items and the manager avoided me until check out I am a Platinum Elite member and to be treated like this is horrible i stay at holiday inn all over the country and this has to be the worst experince that i have had. May 13, 2013
Rated 2.0 out of 5.0 by West Monroe HI Express While hotel employees - desk, breakfast staff was extremely kind and friendly, the room service was way below par for any HI Express I have ever stayed at. Rooms were not cleaned each day. NO vacuum of room floors. Room refrig while nice would freeze my purchased liquids. I lost some goods stored here. Hotel prices varied ( a bit high) but service did not increase relative to this increase. Again Hotel front desk and Monday - Wednesday evening guest "snacks" staff and food items was great and enjoyable. Room cleaning was very poor. Even after scheduled room heat/air service was done, dirt was left on the floor and never cleaned. Cream cheese in food area is NOT refrigerated and needs to be! Sometimes left on waffle maker that is hot. I am surprised people do not get sick from this. I stopped eating it. I would expect a discount from you if I should need to stay here again. I know you cannot control guest but you can control the amenities. not up to par and needs to be reviewed. One should check the rooms after cleaning staff is done. Not by guests. Thank you! May 13, 2013
Rated 5.0 out of 5.0 by Great service and great room The staff upgraded me to a suite and gave me excellent rates . I will definitely stay at this hotel when I am in the area. May 6, 2013
Rated 5.0 out of 5.0 by Personality Plus The staff of this Holiday Inn Express is exceptional, everyone was ready to help and eager to please! Nothing makes a trip better than friendly hosts! And the location is perfect, convenient with a great nature trail for some relaxing exercise! And if you are Duck Dynasty fans, it is located less than a mile away. May 2, 2013
Rated 5.0 out of 5.0 by Excellent Staff The staff at the West Monroe Holiday Inn Express is EXCELLENT. This is my favorite hotel of all the hotels I visit on a weekly basis. If I am within 90 miles of West Monroe, I would prefer to stay at this hotel and drive to my meetings opposed to staying in another location. April 30, 2013
Rated 5.0 out of 5.0 by Huge room and comfortable .Everything was great. The in room coffee maker looked like it hadn't been washed in awhile. However we got coffee from the lobby area. April 17, 2013
Rated 1.0 out of 5.0 by Nasty room and poor service The room was dirty and the bed had no pillows and the bathroom had hairs all over it. The breakfast was not very good and varity was was poor. I will not ever stay here again April 11, 2013
Rated 5.0 out of 5.0 by EXCELLENT STAFF. The staff always go out of their way to make my stay is perfect. April 2, 2013
Rated 5.0 out of 5.0 by Excellent stay The staff was very friendly and helpful the whole stay. The suite I had was right across from the elevator which I try to avoid, but the room was very quiet and I did not hear any noise from elevator area! There is a very nice wildlife park with trails going around and through a large pond that you can access from the back of the parking lot! Mondays through Wednesdays has managers reception from 5-7 which was quite good. Overall a great experience. February 19, 2013
Rated 5.0 out of 5.0 by Home away from home I always enjoy staying at Holiday Inn Express in West Monroe when I travel for business. I can stay in any hotel in Monroe when I travel and have tried several. None compare to the personal service and attention experienced by staff when I stay here. Front Desk staff know me by my name and remember my room preferences.. Room cleanliness is always impecable and inviting. The hostess in the morning serving breakfast is also so customer service friendly and strives to assure all food items are available and fresh. Great Job!! January 23, 2013
Rated 5.0 out of 5.0 by Customer Service The evening front desk person was one of the best at customer service. Great attitude and willing to do whatever it took to make our stay better. January 8, 2013
Rated 5.0 out of 5.0 by Quiet and Close Nice hotel near everything but not on top of everything. Quiet and comfortable. Excellent, helpful, and friendly staff. December 14, 2012
Rated 5.0 out of 5.0 by Great room The room was very accommodating. The bedding was very comfortable as were the pillows. The office space was very comfortable, also. Will stay again soon!! December 11, 2012
Rated 5.0 out of 5.0 by Comfortable! The bed was very comfortable, and the room was pleasant to relax in. The TV was nice as was the office space. Will stay again soon! December 11, 2012
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