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Rated 3.4 out of 5 by 144 reviewers.
Rated 5.0 out of 5.0 by CUSTOMER SERVICE WE TRAVEL TO WEST MONROE 2-3 TIMES YEARLY TO PLAY BASEBALL AND ALWAYS STAY AT THIS HOLIDAY INN. THE STAFF HAS ALWAYS BEEN ACCOMODATING AND WENT ABOVE AND BEYOND TO ASSIST IN OUR STAY. ON OUR LAST VISIT WE PLAYED THE LAST GAME OF THE NIGHT AND NEEDED TO WASH UNIFORM PANTS FOR SATURDAY AM. UNFORTUNATELY WE COULD NOT FIND A 24HR LAUNDRY MAT CLOSE BY. MY WIFE ASKED THE YOUNG MAN ON DUTY FOR DIRECTIONS AND HE OFFERED TO ASSIST IN WASHING AND DRYING OUR PANTS AND NOTIFIED HER WHEN THEY WERE COMPLETED. HE WAS TRULY A LIFE SAVER AS WE WERE ABLE TO RELAX AND PREPARE FOR THE NEXT DAY!! March 10, 2013
Rated 5.0 out of 5.0 by Excellent stay The staff was very friendly and helpful the whole stay. The suite I had was right across from the elevator which I try to avoid, but the room was very quiet and I did not hear any noise from elevator area! There is a very nice wildlife park with trails going around and through a large pond that you can access from the back of the parking lot! Mondays through Wednesdays has managers reception from 5-7 which was quite good. Overall a great experience. February 19, 2013
Rated 5.0 out of 5.0 by Home away from home I always enjoy staying at Holiday Inn Express in West Monroe when I travel for business. I can stay in any hotel in Monroe when I travel and have tried several. None compare to the personal service and attention experienced by staff when I stay here. Front Desk staff know me by my name and remember my room preferences.. Room cleanliness is always impecable and inviting. The hostess in the morning serving breakfast is also so customer service friendly and strives to assure all food items are available and fresh. Great Job!! January 23, 2013
Rated 5.0 out of 5.0 by Customer Service The evening front desk person was one of the best at customer service. Great attitude and willing to do whatever it took to make our stay better. January 8, 2013
Rated 5.0 out of 5.0 by Quiet and Close Nice hotel near everything but not on top of everything. Quiet and comfortable. Excellent, helpful, and friendly staff. December 14, 2012
Rated 5.0 out of 5.0 by Great room The room was very accommodating. The bedding was very comfortable as were the pillows. The office space was very comfortable, also. Will stay again soon!! December 11, 2012
Rated 5.0 out of 5.0 by Comfortable! The bed was very comfortable, and the room was pleasant to relax in. The TV was nice as was the office space. Will stay again soon! December 11, 2012
Rated 5.0 out of 5.0 by Close to everything Located around numerous eating places and movies. Just off interstate but quiet. December 3, 2012
Rated 5.0 out of 5.0 by GREAT STAFF / SERVICE / HOTEL have stayed here several times on business and pleasure. When traveling for pleasure we have a dog and 5 year year old grandson. Rooms are always clean, comfortable and well cared for while we are there. Breakfast if convenient and great when trying to feed a 5 year old. ALWAYS greeted a "member of the family" not just a guest. .Great place to stay in West Monroe. Was just there in Nov and will be back in Feb for several days and then a full week in June. Wouldn't stay anywhere else. November 30, 2012
Rated 5.0 out of 5.0 by One of the Best A great place to stay when I am traveling between West Texas and Alabama. November 23, 2012
Rated 5.0 out of 5.0 by Nice Hotel Came through on business. This motel was very well appointed. Kind and courteous staff. Wonderful price. November 4, 2012
Rated 5.0 out of 5.0 by Great location and service Would really recommend this location. Rooms and service was something special. It is right off the interstate. Clean and also a walking running trail next to the welcome center. November 3, 2012
Rated 5.0 out of 5.0 by Monroe hotel Hotel is in great location in West Monroe. Very clean hotel October 20, 2012
Rated 1.0 out of 5.0 by Don't stay if you're working nights I arrived at the hotel to a pretty grumpy night lady.. The standard "Welcome Platinum Member" and bottle of water or anything else were completely skipped. Basically, she just wanted people away from bothering her. I was working nights and sleeping during the day. 99% of the time, when you hang a Do Not Disturb sign #had to get that from the front desk# the cleaning staff is polite enough to not slam doors.. Not a chance!! The flip the security lever over so the door won't competely close, and allow the door to SLAM shut, time after time, actually shaking the room!! I grumbled through the first days 1/2 hour of slamming, and then next day I asked for the staff to show a bit of courtesy for those sleeping.. That day I had a peaceful sleep.. The next day, SLAM SLAM SLAM!!!! I called the front desk and it stopped shortly there after, but I was already awake and angry from the terrible service and inconsiderate people.. I stay at a LOT of HIEX's #almost 200, 000 worth of points earned this year# and as I mentioned, 99% of the time the staff is courteous.. This hotel, not so much.. The location I was working was only 2 miles away, but I think I'll pick one of the other hotels on the same road next time. October 18, 2012
Rated 5.0 out of 5.0 by Comfortable, Affordable Stay This a a wonderful hotel to stay in this area. The staff was very gracious and meet every need. The room was very clean. They have free snacks in the evening, and the breakfast bar has a lot of varitey to offer. I will be staying here again on my next visit to Monroe. October 12, 2012
Rated 4.0 out of 5.0 by Nice hotel i messed up my reservation and showed up at this hotel on the incorrect date the office staff stated that the hotel was fully booked and they started calling other hotels to get me room. They changed my room to a later date without penalty. Upon arrival they welcomed me back and the front desk even apologized for the mistake which was not theirs. October 6, 2012
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