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Rated 3.6 out of 5 by 51 reviewers.
Rated 3.0 out of 5.0 by vacation there was noise in the hallway during the night. it sounded like people were checking out at the early hours so kept me awake. the area the hotel is located is undesirable. not a greay area. homeless people in the area asking for money. probably would not stay at this one again. February 25, 2014
Rated 5.0 out of 5.0 by The beds and Comfortable rooms are why I Stay. This location is close to the businesses i need to visit. The location to Resturants and entertamment is a Plus. February 2, 2014
Rated 1.0 out of 5.0 by How Platinum guests are treated? My brother and I stayed at this property from January 4 - 11, 2014 and I could not believe the number of issues we had. When we checked in, we were given a room where the air conditioner did not work properly, and we were told that they were sold out and to open a window as maintenance staff was not available. When we spoke with the front desk, they said they would credit 15,000 points back for the inconvenience (this still has not occurred). We had our Do Not Disturb sign hung on the outside of the door one day and left for the day. When we returned the DND was placed on the inside of the door and we noticed that the beds had been made. Housekeeping had apparently entered the room with the DND on the door. Even then, the linens were not changed, or the trash taken out, the maid simply made the bed. Personal items were moved and we found ants on one of the beds. We addressed this with the front desk and were provided with stained sheets to change the linens ourselves.The day before we checked out, I spoke with the Michelle at the front desk who said that she would speak with the General Manager to make this right and they offered 15,000 points. I asked for the General Manager to call me and have called the hotel and left messages for both he and further response. I cannot believe that any guest, let alone a Platinum member, would be treated this way. The hotel was not very clean, the staff was unprofessional, and they have failed to make things right nearly 2 weeks after we checked out. Poor all around customer service. January 21, 2014
Rated 3.0 out of 5.0 by a room to avoid we came in the hotel 3 people & every day we received 2 sets of towels & every day I had to go to reception to get an extra set. the room was spacey but not clean. the bathroom floor & surrounding wasn't washed & I took my daily trip to the reception to get extra toilet paper not to mention the bed sheets weren't washed & changed daily maybe because our room was cleaned the last on that floor, needless to say the reception new me well January 9, 2014
Rated 2.0 out of 5.0 by Avoid this location I have stayed in many Holiday Inn's and HI Express over the past few years and this place was the worst. Checked into Room 235 to find the fridge had red sauce splattered across the inside, the toilet was not clean and the sleeper sofa showing stuffing out of busted seams. Was very quickly and politely moved to room 317. Walking out of the elevator the number on the room directly across was missing. Entering room 317 we found the sleeper sofa with worn cushions and looking very dirty. The fridge was not working at all. On Xmas even the maintenance guy quickly replaced it (and was very friendly). In the breakfast area all seats are cloth and stained. On the first day there was no fresh fruit of any kind offered. C'mon people, no oranges in Florida? There were bananas on the next day. Again, the place is falling apart and needs renovating bad. The staff however was excellent. Oh, one more thing - the cleaning people use the same elevator to go up to the 2nd and 3rd floor. This was a minor annoyance when leaving breakfast and having to cram into the elevator with dirty linens and cleaning carts. C'mon, put in s service elevator. There is another HI in town and on my next visit I will be considering that one over this one. January 1, 2014
Rated 1.0 out of 5.0 by Holiday Inn at West Palm Beach I am a platinum member and the Holiday Inn at the West Palm Beach was the worst Holiday Inn hotel I stayed. I had planned to stay for three days and I had to leave after the first night. The room I was assigned to was smelly, as if a dead animal was kept left some where in the room. The beds are not as comfortable and the cleanliness of the room is below acceptable qualities I have experienced at other Holiday Inn location. Another issue is the WIFI where there is no service in my room and complaining to staff, they just could not do anything except to add to my statement that, yes we do have a problem at that area. If you know the issue, FIX IT! The staff was reasonably cooperative but accepted the sub quality operation of the hotel. I would not suggest anyone to stay at this location and even considering my future stay at Holiday Inns. I am seeing a lot of inconsistencies within Holiday Inns than other hotels I stay during my travel. December 31, 2013
Rated 5.0 out of 5.0 by THE BEST STAFF OF ALL! You should be very proud of your staff! I will be back! I was on vacation for 2 weeks. We stayed in 2 different areas and yours is the best! Thank you! December 27, 2013
Rated 5.0 out of 5.0 by Perfect room I had stayed at another Holiday Inn Express on my journey and was surprised how much nieces this hotel seemed compared to the others. I feel very fortunate to have stayed with you. December 25, 2013
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