Rated 3.9 out of 5 by 136
Rated 5.0 out of 5.0 by Pablo G. Excellent service clean facility
This hotel lives up to what is expected from the Holiday Inn Express brand. Rate was high due to time of year.
February 24, 2015
Rated 5.0 out of 5.0 by NancyQ excellent room and great service
Our room was neat and clean. The bathroom was stocked with an adequate supply of products. The refrigerator was a nice surprise as well, along with the micro-wave. The staff were all wonderful and attentive, including the desk persons. we were treated professionally and friendly.
February 24, 2015
Rated 4.0 out of 5.0 by Robisinjail Great Location
The hotel is very convenient to the business location I have to visit when in the West Palm area and not too far from eating choices.
February 23, 2015
Rated 3.0 out of 5.0 by Seanfromtampa Is the stay = to the cost
This is an older Express, and the room furnishments are dated, as are the amenities. most importantly everything is CLEAN! The bed was comfortable, sheets and pillows were worn but CLEAN! If I had to stay in WPB again I would stay here again....but I cant justify the price! WAY too much money for this grade of hotel. I have stayed at nicer Expresses and paid less, EVEN in season.
As far as breakfast went... luke warm sausage, luke warm frozen omelets and empty coffee dispensers. I travel on business and have a limited time to eat breakfast, it needs to be ready and decaf just does not get it.
At the end of my stay I felt I had spent too much for too little and as a consumer it just leaves a bad taste in your mouth.
If there is a next trip and I have to pay seasonal rates I will look at other brands.
February 13, 2015
Rated 4.0 out of 5.0 by markmore Smooth Sailing in West Palm
I mostly liked the service in this hotel. Stormy was friendly, called to see if everything was okay with the room, that was a nice touch. A few minor things were lacking, the iron leaked water and the knob is missing in the stand up lamp so I couldn't turn it on. It would seem that they should check that everything works once in a while in a room because often something doesn't. That being said, the exercise equipment worked and that is important to me.
February 9, 2015
Rated 1.0 out of 5.0 by UnhappyKamper Not Worth the Money
Where should I start? The elevator was not working properly, front desk didn't acknowledge me as an IHG member, the latch on our room door for safety was very loose, about to fall off. The latch to the remote control that keeps the batteries from falling out was missing, found hair on bathroom floor, bathtub had rust, tv screen had big streaks from the rag that was used. Desk lamp was not working. The lobby was nice, but the rooms were badly "renovated". Another hotel was located in the same parking lot; we should have stayed there.
February 3, 2015
Rated 4.0 out of 5.0 by Bartman-TN Good Overnight Stop
This hotel is not a beach hotel but instead a good solid stop for those passing through the West Palm Beach area. I've used it several times with good rooms. Being off I-95 at a major intersection, there is a great deal of traffic, but once at the hotel, things get much quieter. The neighborhood to the south is educational and business and really shuts down after 5pm while the highway to the north stays very busy.
January 25, 2015
Rated 5.0 out of 5.0 by TravlerNorth Good Night
Nice, clean, comfortable stay. Staff is very nice.
January 23, 2015