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Rated 3.8 out of 5 by 93 reviewers.
Rated 5.0 out of 5.0 by Very Nice Stay Couldn't have been happier, Price was absolutely wonderful. Very convenient to the Fairgrounds. And not too bad of a distance to beach area. Front desk was extremely friendly and helpful. The breakfast buffett was great. Many choices and food was actually pretty darn good. Maid service a little slow and only made our beds 1 time out of our 4 night stay but it was all good. Would definitely stay there again and would recommend to friends who might be traveling that way. April 16, 2013
Rated 5.0 out of 5.0 by Friendly and Professional Front desk staff were very professional in attire and service upon checkin. Amenities were available, as were priority club extras. Everything was neat, clean, and tidy. Exactly as we expected a Holiday Inn Express to be. We did not find this at all Holiday Inn Expresses during this trip. April 6, 2013
Rated 2.0 out of 5.0 by would not stay here again Hard bed. Not a nice neighborhood. Rooms showed alot of wear. Nice staff at check in. April 6, 2013
Rated 4.0 out of 5.0 by Everything was great. One one negative comment. Everything was great. My only negative comment was that the love seat (sofa) provided very little support. Otherwise, the staff and facilities were wonderful March 21, 2013
Rated 4.0 out of 5.0 by Everything OK, great staff Everything was OK--pretty middle of the road but good value for the Palm Beach area in season. Breakfasts could use an upgrade, but it was what we expected. High marks to the staff--rooms were clean, front desk friendly & responsive. We left a jacket behind and after calling, it was promptly mailed to us. We had a "suite," which was just a room with a sitting area, but there was plenty of room to spread out for a five-day stay. Having a refrigerator & microwave was a nice feature. The plumbing worked well. It would be nice if the pool was heated. It was a bit chilly, although in fairness it was abnormally cool for the time of year. I would stay here again. March 16, 2013
Rated 1.0 out of 5.0 by Loud, expensive, horrible bed The bed was perhaps the worst thing I have ever slept in, needless to say, we did not sleep well. The refrigerator was making an obnoxious noise, we contacted the front desk and was informed it was working normally and the noise is normal. The linens were AWFUL, it was like trying to dry yourself off with sandpaper. Overall, the room looked old and not well maintained. For the price paid, the value was terrible. I would never stay here again nor advise any friends or family to stay here. March 9, 2013
Rated 4.0 out of 5.0 by Superb Front Desk Staff The front desk staff here couldn't have bee more wonderful. Zayas did everything he could to help get me an early check-in. He couldn't have been nicer. Star helped us with dinner recommendations in the area and helped me with a late check-out. They were both FANTASTIC!!! The rooms however showed signs of wear and tear. The bathroom tiles were caulked into place and the beds left much to be desired. Keep the staff...Upgrade the hotel. March 9, 2013
Rated 2.0 out of 5.0 by Musty Room The hotel when first entering is pleasant, the staff was friendly at the front desk. Our problem was with our room, it had a heavy musty oder.Housekeeping never came to our room to clean. We had to get our own towels from the front desk. Although the hotel manager at the front desk did apologize and took 10% off our total bill. February 25, 2013
Rated 5.0 out of 5.0 by Great value Stayed for a working vacation and was satisfied. I will be back. February 25, 2013
Rated 5.0 out of 5.0 by Great staff The management staff is extremely helpful, knowledgeable about local eateries and truly concerned that the guests are treated well. Stayed at this location 3 times previously and plan to stay there exclusively in the future. Centrally located to the airport, fine dining and major highways. Excellent value. February 17, 2013
Rated 4.0 out of 5.0 by Breakfast and bed comfort Poor choices and quality of hot breakfast. Cold breakfast items were good. Mattress was fair for comfort. Soft and firm pillow choices were good. Shower head did not work as anticipated or properly. February 15, 2013
Rated 3.0 out of 5.0 by Breakfast Choice & Hotel stay I have stayed at this Hotel 3 times in the last 1 1/2 months. At least 1 day during each of my visit they have run out of their Famous Cinnamon Rolls, they only put a couple bananas out at a time so when they put them out you have to grab fast. The tables never seemed to get wiped off after guest leave. I've had to wipe my table myself. Cartoons were on a couple morning instead of the news for one of the employees' daughter to watch & a couple mornings guest weren't able to use the computer because this same child was using the computer playing games. Housekeeping can't seem to keep their hands off the controls to the air conditioing. I shut it off or put it on 70 they either turn it on & down to 60. Some peole do NOT like COLD rooms. February 7, 2013
Rated 5.0 out of 5.0 by Very nice experience We stayed here for 4 days. To start off the Staff could not be nicer...Everyone at that front desk was warm, welcoming and very eager to please. I will definately stay there again. Breakfast was SO YUmmy everday...also our rooms were cleaned so nicely everyday.....I travel alot and I was super impressed with this hotel . Thank you for a great stay!!! January 18, 2013
Rated 5.0 out of 5.0 by In Fl to visit family I have family in West Palm Beach and instead of staying with them, I decided to stay in a hotel for the first time this visit. My experience at this Holiday Inn Express was great. The room was clean, if the clean towels were not ready when cleaning our room, the housekeepers would bring us our towels once they were clean. The staff was very friendly. Breakfast was good, but a little early if you like to sleep in like I do. The most important thing was I felt very safe there. The location was decent, right off the highway which was a plus but there is not much tourist-wise to do near the hotel. I would definitely recommend and stay at this hotel again. January 15, 2013
Rated 2.0 out of 5.0 by Insgesamt nur sehr mittelmäßig Das Hotel liegt günstig. Die Mitarbeiter waren alle sehr freundlich und hilfsbereit. Das Hotel insgesamt macht macht einen eher mittlemäßigen Eindruck. Der Eingangsbereich ist sehr freundlich und wirkt einladend. Das Zimmer war sauber, wirkte aber etwas renovierungsbedürftig, das Bett war ok, die Bettwäsche war sauber, war aber an einigen Stellen löchrig. Ein Upgrade als Platinum Mitglied wurde mir nicht angeboten, obwohl das Hotel nicht ausgebucht schien. Der Frühstücksraum schien mir zu klein, man musste warten, um einen Platz am Tisch zu bekommen. Auffällig war für mich, dass die Servicemitarbeiter zwar immer Gummihandschuhe trugen, mit diesen aber alles berührten, sowohl die Lebensmittel, als auch die Mülleimer zum Wechseln der Müllbeutel. Das scheint mir nicht sehr hygienisch zu sein. Die Mülleiemer waren zu klein, so dass das Plastikgeschirr kaum durch die Öffnungen passte, wenn man es entsorgen wollte. Der Swimmingpoolbereich wirkte sehr vernachlässigt. und lud nicht zum Verweilen ein. Dei Bepflanzung war spärlich und die kleineren Pflanzen waren größtenteils vertrocknet, ein Sonnenschirm nicht funktionsfähig, da das Gestänge verbogen und der Bezug zerrissen waren. Der Boden hätte einen Anstrich verdient. Das Preis-Leistungsverhältnis war vor diesem Hintergrund eher schlecht. Teurer Preis, wenig Leistung - schade. January 3, 2013
Rated 5.0 out of 5.0 by Christmas Time After traveling for two days to get to our family get together for Christmas I was hoping for a great hotel. I had read previous reviews and was hoping for the best. We arrive late, around 9 pm and the front desk person Latiyisha was very nice and quick with our reservations. She had extra blankets for the pull out couch ready for us. Location of the hotel was great and had a great couple days in the area and enjoyed the hotel stay. On Christmas day the breakfast area was over filled and the manager was thoughtful enough to open up a meeting room for people to take care of the over flow. Great place and thoughtful people. I travel quite a bit and now have this hotel on my favorites. December 31, 2012
Rated 4.0 out of 5.0 by Wake up call I was pleased with the hotel I asked for a wake up call... I almost missed my flight because I never got my wake up call... December 19, 2012
Rated 5.0 out of 5.0 by Good value for the $ Nice clean comfortable rooms. Good comfortable beds. Quiet atmosphere. convenient location. Courteous staff! Nice clean pool Towels at the ready for the asking. Good coffee! Good bacon decent scrambleds one day. Not the best breakfast the next. , Really, S.O.S ??? I have not seen that since the Army! Pass!! Cheese omelet like a sponge! No fruit for the cereal. Microwave sausage patty like shoe sole. Lucky Cracker Barrel was in walking distance! December 18, 2012
Rated 1.0 out of 5.0 by Communications Unfortunately my stay was less than satisfactory, The Internet and Television were both down during my stay which has a major impact on my business for communications. Although the staff was friendly I was greatly dissatisfied with my stay and would not make arrangements in the future. December 10, 2012
Rated 4.0 out of 5.0 by staff and service the staff and service people were very friendly and helpful. rooms were clean. November 18, 2012
Rated 3.0 out of 5.0 by Wonderful staff but hotel needs some updating The hotel is a bit dated and dingy. But the staff at the front desk are absolutely delightful and very eager to please. They also provide a very nice breakfast including fresh pancakes and eggs and bacon, etc. This hotel is fine for a quick stay but I would not recommend it for more than a couple days (the area is not the greatest, the beds were not all that comfortable and again, it's a bit dingy). November 15, 2012
Rated 4.0 out of 5.0 by Staff was Awesome! Let me repeat ... the staff members at this hotel were awesome! (Front Desk, Cooks, Maids) Some preventive maintenance could be used in the restroom ~ shower faucet Rm 309 ~ November 5, 2012
Rated 2.0 out of 5.0 by Room was nice, bed comfortable. Room was very nice, bed was comfortable, room was clean. A/C did not work, had it set to 60F fan was on high, still the room was hot. October 18, 2012
Rated 3.0 out of 5.0 by Nice facility but... Had a great room with plenty of space. Downside was the hard beds. Hopefully this is not a trend with Holiday Inn. Have had this issue in several over the last year. Breakfast was good and the hotel was clean. Good stop on the way to the Keys. October 14, 2012
Rated 4.0 out of 5.0 by Staff Pleasant, well informed, courteous staff made this stay most enjoyable! i intend to visit again when I am in the area! September 29, 2012
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