Rated 3.8 out of 5 by 78
Rated 5.0 out of 5.0 by LadyBraveMom Comfortable bed, nice breakfast selection
Breakfast selection was great. Something for all members of the family.
September 22, 2014
Rated 4.0 out of 5.0 by eStartAcademy.com Good hotel, very convenient
Nice place and very convenient to I-95 and the entire Stuart -Palm Beach area.
September 18, 2014
Rated 4.0 out of 5.0 by Teacher & Firefighter Apply makeup in romantic lighting?
Stayed 4 nights and could not connect to internet on my own. Laptop was literally taken to the front desk area in order to achieve connection.
The bathroom vanity lighting was not conducive to applying makeup.
September 6, 2014
Rated 5.0 out of 5.0 by Sailor Joe Clean rooms great service.
The only complaint I had is with the business center. The computer did not work very well and it took forever to connect. The staff did what they could to try and fix the problems but to little or no avail. It was the only negative in a very enjoyable stay. I will be back in several weeks and I will stay with you again.
September 6, 2014
Rated 5.0 out of 5.0 by GM100 clean and courteous service
Always a convenient reliably good accommodation when I am in the area.
September 4, 2014
Rated 5.0 out of 5.0 by SocMom Nice Staff and Hotel
The hotel was just a quick walk through the parking lot to our soccer game so this hotel was the perfect choice for us. It was also a nice place to jog and walk being right next to the park with plenty of shade, The staff was very helpful and friendly. They arranged for a private area for our team to meet for dinner and the breakfast was delicious.The rooms were very clean and the beds were so comfortable. The boys enjoyed walking to Dunkin Donuts and Wendy's which were right next door. It was a great place to stay and a fun experience.
August 27, 2014
Rated 5.0 out of 5.0 by Shelia one in a million great service and met my expections
As we walked in to check in the desk clerk was so nice !My husband and I was looking for a TV when we checked in curious about the end of a golf game we were listening to! well the front desk clerk had the golf game on the TV in the lobby and before we went to our room we sat down and started watching the end of the game. We had checked in late that day and there wasn't a lot going on at the hotel at the time. So the clerk started talking to us about the golf game and he also loved the sport! But it didn't get in the way of being professional to other customers and answering the phone or other duties!!!! we had a nice conversation with him and he made us feel right at home!! just like family.....everything else was a plus!!
August 15, 2014
Rated 4.0 out of 5.0 by cbm53 Typical HI Express
This property is very good, but very typical. The breakfast while free, typifies the overweight problem in America. Management could easily upgrade the quailty and health quality of the food
August 14, 2014
Rated 1.0 out of 5.0 by ElsaF Room and Front desk
The front desk staff when we checked-in was friendly but when we checked-out the new staff charged us additional person fee when he saw us when In fact we are a family of four!!
The room has cob web in very corner of the ceiling !
This Holiday Inn failed!
August 12, 2014
Rated 4.0 out of 5.0 by Travel - Platinum Excellent value, good location
This is a fairly new property that is well maintained. It is easy to access from I-95. I would recommend it as a best in area and certainly a good value
July 31, 2014
Rated 4.0 out of 5.0 by MrIH1 Nice Stay
Nice hotel. It's average for a Holiday Inn . The washing machine was broken 7/25 so ask about it before you put you money in. its $2 to wash
July 27, 2014
Rated 4.0 out of 5.0 by betty jo great bed, tv and pillows
My biggest complaint was the bathroom - the sink did not drain fast and the bath supplies were small - little soaps and hair stuff. Plus the lighting was horrible. I could hardly see to put on my makeup properly.
great room, but bath sink needs cleaning and opened up.
July 27, 2014
Rated 5.0 out of 5.0 by CAROUSEL FRIENDLY PERSONNEL
ASKED ABOUT LOCAL RESTURANTS AND BEACHES AND WERE GIVEN EXCELLENT CHOICES AND GREAT DIRECTIONS
July 14, 2014
Rated 5.0 out of 5.0 by otr247 Great stop for business travel
This hotel was the perfect place to stop during a quick trip to the Treasure Coast. Just off the Interstate, but accessible to downtown. The staff is personable, friendly, and thoughtful. Room was crisply clean and the general atmosphere was pleasant and open.
July 11, 2014
Rated 4.0 out of 5.0 by doctallll Very nice stay
This HIX was about like most of the others. It was clean and nice, with a continental breakfast and a pool. Nothing special about it other than the clerk at the front desk. Rich was very engaging, you can tell he genuinely likes people and enjoys his job. He was not overbearing, but very helpful and I enjoyed talking to him the evening I was staying in Stuart. To me, that is what made this HIX stand out above so many of the others. Thank you, Rich!
July 2, 2014
Rated 5.0 out of 5.0 by CassieK Great, Clean Hotel
Hotel was very clean. Staff was very friendly. We were here for a wedding and enjoyed our stay. Breakfast free every day was a great way to start the day. Hours for breakfast were good. Our room was clean and had a couch in the room and a desk. TV worked well and internet was provided for free. We would visit again.
June 8, 2014
Rated 2.0 out of 5.0 by SandyGR Disappointing breakfast, comfortable bed
Always been very pleased with Holiday Inn Express but this stay was a little disappointing. At breakfast, the orange juice was very watered down, no individual cartons of milk and no flavored creamers for coffee. Regarding the room, the light in the bathroom was extremely dim - 40 watt. Unable to apply make up.
May 24, 2014
Rated 5.0 out of 5.0 by ChiefJT Great Stay... for 17 days!
I was in town working, and my company set me up at the Manchester, TN Holiday Inn Express. This was a pleasant stay, and I recommend this to anyone passing through, or staying for an extended period.
The front desk, w/ Melinda, Joanne, and Jacquelyn were very attentive, and friendly! The cleaning staff was also attentive, and missed very little if anything on their list of duties. I remember Shawn (sp?) was outstanding!
Also, the lady that was working the continental breakfast during the week, who's name leaved me now was Great! I had a slightly earlier work schedule than the 6 AM start allowed, but she made sure I had something every morning!
May 20, 2014
Rated 1.0 out of 5.0 by Andrew E 27 Don't Recognize Elite Platinum Room Upgrades
The hotel was filled to 50 percent capacity which was obvious w/ lack of cars in parking lot. The attendant admitted this as well. I paid for a standard room and asked if I can get upgraded to a king bed or suite and I was told that, that hotel does not honor free upgrades for platinum members.
I was told this the stuart hotel policy, and it was a management decision.
I will never stay here again.
May 15, 2014
Rated 2.0 out of 5.0 by Greg401 Customer Service Skills Need Improvement
When I stay in a hotel, I look for only 3 things: Clean, good customer service, and reliable WiFi. I only got 1 out of 3 here. The place was clean (but not above average clean).
The staff has 0 idea of how to interact with the guests. They were not the least bit friendly, and when I needed the phone number of the Internet Service Provider (which anyone who uses a ROKU does), I called down to the front desk. Instead of just giving me the number, he asked me why I needed it. I explained that it so I could get my Roku hooked up to the internet. He then told me that he didn't know what a Roku was. I explained that it did not matter what it was since it was the internet company that needed to help me with his, not him. He did not seem to care for my answer and then told me that he did not have a number for them. I asked who he would called if the internet went down and he said no one... I asked what he would do, and he said "nothing".
The WiFi in the hotel was so bad that I was inclined to believe him! I wanted to tell the manager about my exchange with him, but when I got down stairs the next morning, I was "greeted" by a young woman who looked like she was still sleeping. She did not greet me and just gave me a stare when I got to the desk. I decided at that point that I wasn't even going to bother.
Whoever runs the hotel should check out the reviews, because all of the bad ones seem to be centered around the consistently poor customer service.
April 27, 2014
Rated 2.0 out of 5.0 by MarDon12345 Not what I have come to expect.
We try to stay at Holiday Inn Expresses because they are almost always excellent. This one is not. Just not quite up to par. The older gentleman who was supposed to be doing the breakfast was usually chatting up the pretty girl at the desk. Actually had to ask for coffee and paper plates. The hotel was clean except for the pool area which was dirty and uninviting. People went there to smoke. If you are visiting this area stay in Port St. Lucie.
March 27, 2014
Rated 4.0 out of 5.0 by Cardinals and Astros fans Great location and very clean
Our first stay in Stuart. We booked this HIE because of its' location among the Spring Training venues. Turned out to be a wise decision. Staff was very accommodating throughout our stay. Always like the breakfast selections, but the coffee is very weak. Well lit parking lot. We felt very safe there. We will return to this location for our next Spring Training trip.
March 25, 2014
Rated 5.0 out of 5.0 by Patel2905 Comfort & Able to Relax
Nice and comfrtable Hotel,Dunkin donut & Italian Restaurent is nearby so I really enjoy Food there.
March 22, 2014
Rated 5.0 out of 5.0 by david935 Awesome staff and hospitality
We loved our stay here.The free breakfast was great and Harry and Hetal were so awesome and helpful as well as richard who took our reservation.The rooms are clean nice and spacious with comfortable beds,Also within walking distance to good restaurant. We will be back here again.Agian great staff and very clean room.
KEEP IT UP GUYS.
March 19, 2014
Rated 4.0 out of 5.0 by Traveling Dan Excellent Stay
Excellent Stay, I found the staff to be quite helpful and the location is spot on.
March 16, 2014
Rated 5.0 out of 5.0 by Redbird Rooter Great Staff
This is our third time staying at this hotel in Stuart. We love it especially the staff. Hatel Patel and her staff are very accommodating and friendly. I can't say enough good things about those wonderful people.
March 15, 2014
Rated 3.0 out of 5.0 by Cindy G Mediocre
Greeter at front desk upon arrival was brusque and not welcoming. The refrigerator in the room never worked and multiple requests were made for service and it was never fixed. Hotel was clean and comfortable but staff was mediocre at best. We were on an extended business/pleasure trip and this was the weakest Holiday Inn we stayed at by far.
March 8, 2014
Rated 4.0 out of 5.0 by glp1 poor manager
Refrigerator would not work, so we told the manager. He was a smiling friendly individual who said it would be taken care of, but nothing was done. Second request was made with the same result. Friends in another room reported that the coffee pot would not work. They got the same response. The man cannot be trusted and is unwilling to fix problems.
February 26, 2014
Rated 1.0 out of 5.0 by sanni never again
very unhappy with the costumer service, especially of the general manager lady.
after i stayed here for 2 nights on my IHG points ( i m a platinum member) i called them in the evening and told the front desk that i wanted to extend the stay for a day, they replied that it would not be a problem and i could just extend my stay in the morning at the front desk. when i tried to do that the general manager first told me that it is not possible to do that when i pay with points i would have to call IHG directly, i did, right there in the lobby. they told me that they can't help me because the availability is shown as booked and only the manager could make it possible. she didn't give me the room because she told me that their capacity for rooms being payed with points is 5 rooms and she doesn't get a penny for booking it on points.
i can't believe thats true and won't stay there ever again!
thanks for nothing...
February 18, 2014
Rated 1.0 out of 5.0 by Jennnothappy A nightmare !!
We had a death in the familly and We booked our room on line! My husband and I grew up in Stuart! They changed the rate after we arrived ! Even talking to customer care nothing was done to fix the rate because it was up to the hotel to work with us and they would not even though they knew we had a Death in the familly! Other members of our familly also had problems with the owners and had to find other hotels to stay at! I recommend telling anyone coming to see you in Stuart to never stay there!!!
February 12, 2014