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Rated 4.8 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Best stay at a hotel ever! I can't say enough about the Holiday Inn Express in West Plains, MO. Everything was great! We were in West Plains for the music festival and family reunion. We had several family members staying in the hotel also. The staff seemed to go out of their way to make sure we had everything we needed and/or wanted. The place was very clean, the hot breakfast was awesome and again, the staff were extremely friendly. I know when I am traveling that I can count on Holiday Inn's as nice places to stay but the West Plains location was even more fantastic than any I have ever stayed in. June 26, 2014
Rated 5.0 out of 5.0 by Clean, friendly hotel Everything about our stay was easy and pleasant. The desk clerk, who checked us in, was very friendly and helpful. Breakfast was delicious and the staff was, again, friendly and helpful. The desk clerk, at checkout, was also very nice. The room was clean and comfortable. No complaints here! June 17, 2014
Rated 5.0 out of 5.0 by Very accommodating! I sincerely appreciate your staff and consideration during my stay at your hotel over this last week! Your support during our stay and hospital stay was very comforting! Thank you very much! The adjustments to the room rate was greatly appreciated! I just wished that our visit could have been more pleasurable in the face of my illness. Thank you all! June 15, 2014
Rated 5.0 out of 5.0 Great staff! Typical Holiday Inn made better by a great staff! Room was nice, breakfast was decent, cookies in the evening great! June 9, 2014
Rated 5.0 out of 5.0 by Great stay This hotel is in a good location making it easy to get to the rest of the town. The room was clean and very comfortable. The staff was very courteous and helpful. Overall it was a great stay! June 7, 2014
Rated 4.0 out of 5.0 by Happy We travel by car about 1-2 months per year. Our night at The Holiday Inn Express in West Plains MO was the 7th of a road trip. The room was clean and nice with two queens and a very comfortable mattress. The hotel staff was very friendly and the desk clerk gave us the name and address of a wonderful ice cream place. The breakfast was very good with a large variety of breakfast foods. The room was clean with plenty of seating. The breakfast staff kept the foods refilled, all the while smiling, being friendly, and helpful. We enjoyed our stay and will recommend this hotel to our friends and family. When in this area again, we will stay at the Holiday Inn Express. June 4, 2014
Rated 5.0 out of 5.0 by Only good choice when in West Plains I have almost always had nothing to say that was not positive. This time I flipped a blanket over that is on the foot of the bed (so it less of a deal than if it were the others) but it had some kind of a spot on it. Not sure if it had been washed or if it was a stain that would not come out. It was very small and I can understand how it would go unnoticed. But it was unfortunate that I found it. I did leave it in the bath tub in an effort to make the house keeper aware it should be laundered. 5 + years first complaint. I would say that is a pretty good average. June 2, 2014
Rated 2.0 out of 5.0 by Would stay here if no other choice Location somewhat challenging to find. Best to have GPS. Guest service very helpful. No elevator, but ground floor can be requested early a.m. of check-in date. Room appeared clean. Small in-room refrigerator, ice maker available. No bathroom fan, but has heat lamp. Hairdryer very poor, bring your own. Sink did not drain well. Room a bit warm, even with thermostat set @ 69 degrees. Ground floor was too warm to sleep comfortably. Excellent service of breakfast bar. Biscuits, however, were poorly stored on bar, and were hard as rocks. Accommodations over-priced for hard to find location, no elevator, lack of sink drainage and uncomfortable sleep. May 15, 2014
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