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Rated 4.8 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 Excellent staff Every staff member we encountered were so eager to assist us with our needs and requests. They were smiling and friendly upon each encounter. July 29, 2014
Rated 5.0 out of 5.0 by Hotel Staff saved our Granddaughter's day!!! We were visiting relatives overnight in the West Plains area and were running on a pretty tight schedule. My wife and I had our 5 year old Granddaughter with us. We had a good visit and left the next morning only to find out we left a very treasured stuffed animal behind in the bed. Thankfully, our Granddaughter didn't notice it right away and we called the hotel to see what could be done. We had traveled too far to go back. After hearing the story, the staff responded quickly and said they would mail it back. I explained the urgency and they promised to be quick. When we arrived home just 2 days later, it was already in our mailbox!! Crisis averted. I'm sure we have multiple people to thank. You guys are awesome. I am a frequent traveler and had recently rediscovered the Holiday Inn brand. After an experience like this, we are sold. We will book with the Holiday Inn as often as we can. Thanks for a great experience and helping to save the day. July 24, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. I really enjoyed my stay in West Plains. The rooms are clean and spacious. The beds are very comfortable and so is the work area. The staff is very friendly and knowledgeable about the area. I will definitely stay here again. July 20, 2014
Rated 5.0 out of 5.0 by Great stop before leaving Missouri Older unit, but well-kept. No elevator, but good food and a good bed. July 19, 2014
Rated 5.0 out of 5.0 by Outstanding service Best Holiday inn Express I have ever stayed at simply because staff was super. July 19, 2014
Rated 5.0 out of 5.0 by Was doing well until the end Nice stay and good facility. Happy to do the survey until the end of it - is there one? If I was doing it over again I would lower the score based upon the pushy end of the survey wanting pictures, additional comments, not allowing me to skip this part etc. Had a good thing going and you blew it. I am very busy but took time out of my schedule and I now feel like you abused it. July 11, 2014
Rated 5.0 out of 5.0 by Great service A last minute change over the phone was handled expeditiously and with great professionalism. Staff was wonderful throughout the visit. Room was clean and comfortable. July 7, 2014
Rated 5.0 out of 5.0 by Best stay at a hotel ever! I can't say enough about the Holiday Inn Express in West Plains, MO. Everything was great! We were in West Plains for the music festival and family reunion. We had several family members staying in the hotel also. The staff seemed to go out of their way to make sure we had everything we needed and/or wanted. The place was very clean, the hot breakfast was awesome and again, the staff were extremely friendly. I know when I am traveling that I can count on Holiday Inn's as nice places to stay but the West Plains location was even more fantastic than any I have ever stayed in. June 26, 2014
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