Rated 4.8 out of 5 by 169
Rated 5.0 out of 5.0 by LaPioneer Great stay
Really enjoyed the people working at the West Plains Holiday Inn Express. They greated you with a smile and offering to help in anyway they could. Great experience.
May 20, 2015
Rated 5.0 out of 5.0 by Rylee's mom Relaxing stay and great breakfast
Was a pleasure to stay here in a clean, friendly atmosphere with a great breakfast in the morning. The room was very clean and bathroom stocked with all we needed. Loved the coffee maker as it offered a 4 cup carafe. Also the cookies in the afternoon/evening was a nice touch (and the cookies were so good). The breakfast was very good and the staff kept everything stocked and tables cleaned off. They were very friendly also. We will stay here again for sure on our next visits.
May 17, 2015
Rated 5.0 out of 5.0 by kps11 Most Pleasant Experience
The outstanding staff is definitely the driving factor for all the positive comments. They are amazing and obviously happy to be working there. This spills over into everything about the hotel. The rooms were clean and comfortable. The breakfast attendant was the most attentive I have ever experienced making sure everyone had what they needed. The front desk was willing to help with questions and needs. I highly recommend the Holiday Inn Express in West Plains.
May 16, 2015
Rated 4.0 out of 5.0 by John_in_KC Other comments
rooms are always clean and I know what i'm getting.
Minor comments include: Room was "stuffy" as if someone had previously smoked in it, we would prefer waffles over pancakes in the breakfast area, TV's now occasionally go black for 2-3 seconds several times an hour, bathrooms starting to look dated (slight peeling in wallpaper, massage on shower head doesn't work.)
May 15, 2015
Rated 5.0 out of 5.0 by CJBrigg Excellent staff service
The staff was courteous and attentive above what is required made to feel welcome and part of community. Not first visit to this hotel they continue to provide quality for your vacation dollars.
May 14, 2015
Rated 5.0 out of 5.0 by bdaylady55 Excellent Hotel
This is hands down the best IHG property I have stayed in. The staff is fantastic from maintenance to front desk everyone had a smile and spoke to each guest. The breakfast was excellent with FRESH items to choose from. A hostess was there to greet us and help if needed. The front desk staff was always at the desk and greeted each guest upon entering the lobby. This property may be older but has been taken care of. IHG could take a few lessons from Holiday Inn Express West Plains. It's not about the age of the property but what the staff put into it that makes your stay enjoyable. Keep up the good work HIE West Plains I will be back.
May 6, 2015
Rated 5.0 out of 5.0 by 123worker great service
The service at this hotel is very pleasant and helpful. The breakfast has a good variety of items and the complimentary water is good when traveling.
May 5, 2015
Rated 5.0 out of 5.0 by Victoria P. Great friendly staff and comfortable surroundings
This hotel has been a favorite of mine when in this part of the country. I have stayed here several times over the past five years, and every time have had great service, a comfortable room, and a great working space. Kudos! to a job well done.
May 4, 2015