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Rated 4.8 out of 5 by 74 reviewers.
Rated 5.0 out of 5.0 Great staff! Typical Holiday Inn made better by a great staff! Room was nice, breakfast was decent, cookies in the evening great! June 9, 2014
Rated 5.0 out of 5.0 by Great stay This hotel is in a good location making it easy to get to the rest of the town. The room was clean and very comfortable. The staff was very courteous and helpful. Overall it was a great stay! June 7, 2014
Rated 4.0 out of 5.0 by Happy We travel by car about 1-2 months per year. Our night at The Holiday Inn Express in West Plains MO was the 7th of a road trip. The room was clean and nice with two queens and a very comfortable mattress. The hotel staff was very friendly and the desk clerk gave us the name and address of a wonderful ice cream place. The breakfast was very good with a large variety of breakfast foods. The room was clean with plenty of seating. The breakfast staff kept the foods refilled, all the while smiling, being friendly, and helpful. We enjoyed our stay and will recommend this hotel to our friends and family. When in this area again, we will stay at the Holiday Inn Express. June 4, 2014
Rated 5.0 out of 5.0 by Only good choice when in West Plains I have almost always had nothing to say that was not positive. This time I flipped a blanket over that is on the foot of the bed (so it less of a deal than if it were the others) but it had some kind of a spot on it. Not sure if it had been washed or if it was a stain that would not come out. It was very small and I can understand how it would go unnoticed. But it was unfortunate that I found it. I did leave it in the bath tub in an effort to make the house keeper aware it should be laundered. 5 + years first complaint. I would say that is a pretty good average. June 2, 2014
Rated 2.0 out of 5.0 by Would stay here if no other choice Location somewhat challenging to find. Best to have GPS. Guest service very helpful. No elevator, but ground floor can be requested early a.m. of check-in date. Room appeared clean. Small in-room refrigerator, ice maker available. No bathroom fan, but has heat lamp. Hairdryer very poor, bring your own. Sink did not drain well. Room a bit warm, even with thermostat set @ 69 degrees. Ground floor was too warm to sleep comfortably. Excellent service of breakfast bar. Biscuits, however, were poorly stored on bar, and were hard as rocks. Accommodations over-priced for hard to find location, no elevator, lack of sink drainage and uncomfortable sleep. May 15, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express I'm on the road a lot. This Holiday Inn Express is the best I've stayed at. Even thought breakfast is pre-made, there is a selection of meat (sausage and bacon) along with scrambled and omlet eggs. I struggle with my sugar and having more protein to choose is a real plus. Put a little love into the process and even preprepared food is good. I hope changing out sausage to turkey links is reconsidered. This facility has very little turnover and speaks to owner and management focus on the individual. This visit I overheard the owner visiting with the breakfast crew. I took away from my distant space violation that this man hires good help - expects a job well done - and doesn't have to be anything but NICE to the help. NO TURKEY LINKS - Must be a bean counter thing - Yeah, cost is down because people spit out the first bit. April 14, 2014
Rated 5.0 out of 5.0 by Exceptional customer service and nice rooms! All staff are professional, friendly, and helpful. Charlotte and Crystal have exceptional customer service skills. The rooms are nice, clean, and quiet. March 21, 2014
Rated 5.0 out of 5.0 by Great HIX I stay here about once very two months. Very nice HIX that I would highly recommend. March 8, 2014
Rated 5.0 out of 5.0 by Friendly Staff and clean accommodations All of the staff was welcoming and accommodating. The premises inside and out were clean and comfortable. We have family in the area and stay there each time we visit. March 1, 2014
Rated 5.0 out of 5.0 by Great Experience Every Time I stay at the Holiday Inn Express annually and each time my experience is the same. The hotel is clean. The staff is friendly, pays attention to details and goes above and beyond. The breakfast is great. Overall, you can't go wrong staying at the Holiday Inn Express West Plains. February 10, 2014
Rated 5.0 out of 5.0 by Repeat customer My wife and I have stayed at this motel repeatedly over the past 5 years when traveling back to Leawood after visiting our son and his family in Jackson, MS. Every stay has been excellent - great, caring and helpful staff; comfortable, clean room; very good breakfast made even better by friendly and attentive staff. Only weakness is a lack of elevator to the second floor, but we generally have requested and received a first floor room. We definitely recommend this facility for anyone spending a night in West Plains. Jim January 30, 2014
Rated 5.0 out of 5.0 by Great People I want to let you know how extraordinarily this hotel is doing as it relates to customer service. I am not someone who has ever taken the time to write or fill out comment cards. I've stayed at many hotels and hotel chains, some upscale, some average and some economy. The staff at this hotel did a better job of attention to their job and customers€™ needs than any I have seen. January 22, 2014
Rated 5.0 out of 5.0 by west plains A great stay with my family the hotel and staff were more than helpful. January 14, 2014
Rated 5.0 out of 5.0 by Great hotel! I have stayed in this hotel three times in past 2 months, while visiting family in the area. On each occasion, I have been especiallya pleased with this hotel. Staff are friendly, and my room and facility are very clean and comfortable. Its been enjoyable to find such a nice place toand stay in this area, and have referred family and friends. Also, as a IHG Gold member, its one of the best hotels I have visited in a while. January 8, 2014
Rated 5.0 out of 5.0 by The Friendliest Holiday Inn, I’ve ever been too. Nice comfortable Holiday Inn. Lacks an exercise facility, but the friendliest staff. January 5, 2014
Rated 5.0 out of 5.0 by Repeat Customer I have been working part-time in West Plains and my wife and I have been staying here once a week for the last two years. We feel at home here. The staff is like family to us. I can only say good things about all of the accommodations. Staying here is a decision you will not regret. December 30, 2013
Rated 5.0 out of 5.0 by Great stay This is the second time I stayed at this hotel. Always a pleasure, with great, nice and welcoming staff. Highly recommended! Really, everything was great except for the finicky shower head. December 28, 2013
Rated 5.0 out of 5.0 by Great Service The staff is what made this stay memorable. Very friendly and helpful. The only negative was the broken shower head that they were waiting for parts to repair. Will stay again December 10, 2013
Rated 5.0 out of 5.0 by Great Service and Breakfast I only come to West Plains, MO for business purposes and they are always friendly and welcoming. The rooms are clean and the pool is nice. There's no gym or elevatior but hte staff makes up for anyhting the hotel deos not have. Everyone from my company has enjoyed staying there! P.C. November 25, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn in the Midwest The rooms were spotless, beds and pillows were perfect. The shower actually cleaned your body and the staff made it very nice. Even got a Thank you card under our door. November 25, 2013
Rated 5.0 out of 5.0 by JimmyRB My family rented three rooms and had a very enjoyable stay. I noted that the staff was extremely friendly and competent. We never encountered a staff member including housekeeping, maintenance, breakfast service and front desk that did not take the time to great us warmly and inquire of our needs. The free breakfast was fresh and had a nice variety. The grounds and interior were well-kept and clean. The pool area was very attractive and clean. We will definitely stay there on any future trips to West Plains. November 23, 2013
Rated 5.0 out of 5.0 by Breakfast less than normal The only thing I can not rave about would be that weeks breakfast. Normally there are omletes on the food bar. This week scrambled eggs. Not a fan. Hope they return to the normal Friday Breakfast routine next time. Other than that, this is the property you should use to teach all other properties how to conduct business. Great People, Clean Room & Grounds. Top shelf all the way. November 11, 2013
Rated 5.0 out of 5.0 by Great breakfast and service. My wife and I attended a college basketball tournament in West Plains for a weekend. The Holiday Inn Express was a very comfortable, clean, and accommodating stay! We had a great time in West Plains, and the surrounding area. November 4, 2013
Rated 5.0 out of 5.0 by Very Helpful Staff and Great Room I had a very pleasant stay, the room was above my expectations and the staff made me feel very welcome and was right on top of anything that I asked about or needed. Definitely will recommend this hotel to others and will be staying there in the future when I'm in the area. November 3, 2013
Rated 5.0 out of 5.0 by Great Staff I have stayed at HIE many times this year for business trips. Every time, I am greeted with a level of service that exceeds my expectations. From the front desk to the caring attitude at breakfast, I am always met with a smile and warm wishes for a great day. Thank you so much. October 28, 2013
Rated 5.0 out of 5.0 by Great service I was in West Plains to attend the visitation of a loved one. The staff at HI Express were so friendly and helpful. The pool area is well maintained. October 27, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable and Excellent guest service Wonderful stay, from the minute I walked in I was greeted with a friendly smile! Room was exceptionally clean and comfortable. Breakfast was hot, and several choices. Staff were very friendly. I would stay here again! October 22, 2013
Rated 5.0 out of 5.0 by Comfortable bed and very nice The hotel was very clean and comfortable. The staff was very nice and the breakfast had a very good variety of food to choose from. The grounds outside the front of the hotel was clean and grass was very well groomed. When passing through West Plains the next time I'd gladley stay there again. October 22, 2013
Rated 5.0 out of 5.0 by fabulous IT is always a pleasure staying at this facility, Everyone is just outstanding. From the manager Rhonda to the maintenance man Ron, all is great. Thanks all and looking forward to seeing you again in the future October 21, 2013
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