Rated 4.7 out of 5 by 48
Rated 5.0 out of 5.0 by HappyCamper117 Great service
I was in West Plains to attend the visitation of a loved one. The staff at HI Express were so friendly and helpful. The pool area is well maintained.
October 27, 2013
Rated 5.0 out of 5.0 by Burre Clean, Comfortable and Excellent guest service
Wonderful stay, from the minute I walked in I was greeted with a friendly smile! Room was exceptionally clean and comfortable. Breakfast was hot, and several choices. Staff were very friendly. I would stay here again!
October 22, 2013
Rated 5.0 out of 5.0 by Whip57 Comfortable bed and very nice
The hotel was very clean and comfortable. The staff was very nice and the breakfast had a very good variety of food to choose from. The grounds outside the front of the hotel was clean and grass was very well groomed. When passing through West Plains
the next time I'd gladley stay there again.
October 22, 2013
Rated 5.0 out of 5.0 by McLouth59 fabulous
IT is always a pleasure staying at this facility, Everyone is just outstanding. From the manager Rhonda to the maintenance man Ron, all is great. Thanks all and looking forward to seeing you again in the future
October 21, 2013
Rated 5.0 out of 5.0 by JB64068 Great place to stay
We stay here every time we come to West Plains to visit our granddaughter. The rooms are always clean and the beds are very comfortable. The staff is always willing to go the extra mile to providethe best service possible. They are friendly and courteous all of the time.
October 14, 2013
Rated 5.0 out of 5.0 by Spousie Courteous staff
We were impressed by the courteous staff, both at the desk at check-in and to answer questions re: nearby restaurants. They called to see if the room was comfortable.
The breakfast room staff was also delightful. One of the ladies brought a newspaper over to our table.
October 12, 2013
Rated 5.0 out of 5.0 by dhibner GREAT STOPOVER WHILE TRAVELING
I was surprised to find this hotel in West Plains. The service is excellent and the room was very quiet.
October 11, 2013
Rated 5.0 out of 5.0 by 1380cmg outstanding staff
Holiday Inns are very nice and comfortable hotels but I feel what makes this Holiday Inn better is the staff. They always make you feel relaxed and welcome. There friendlyness and helpfulness are the best.
October 8, 2013
Rated 5.0 out of 5.0 by Railrider2561 Nice Property but the staff is what makes it.
This was a very nice and clean property but everyone I encountered was great. From the front desk to the girls in the breakfast area to the room staff. All very friendly and went out of their way to make my stay pleasant.
October 8, 2013
Rated 4.0 out of 5.0 by Mike12345678910 nice but hard to find
Nice place but they need a sign from the main road. You need to take a side road between two banks to get there, and it's far enough from the road to be hard to see.
October 1, 2013
Rated 5.0 out of 5.0 by katie07 Everything about this place was wonderful.....neat, clean, good service.
This was a really good experience staying here. All the staff treated us like family. We decided this was the best Holiday Inn Express we had ever stayed at. All the people we had dealings with in this town were very friendly and outgoing.
September 26, 2013
Rated 5.0 out of 5.0 by bacon618 Graet Place To Stay
Very friendly and helpful front desk and staff! I am a frequent guest and they always make you feel welcome and remember your name. Check in comes with a refreshing drink and snack, (tea, lemonade,cookies and fresh fruit). Great room, very comfortable bed with many pillow options. Will always stay (if they have room) and recommend this hotel to others!
September 23, 2013
Rated 5.0 out of 5.0 by Daddydoalot Great Stay
We travelled to the area on business. We were met with very friendly staff and were offered cookies, fruit, and tea or lemonade to drink if we wanted. The rooms were very clean and inviting.
September 19, 2013
Rated 5.0 out of 5.0 by RPSlaser Best place as always
Where there are more places in west plains to stay, I always choose holiday inn due to friendly staff and nice room...
They are extremely friendly and helpful which I give an excellent rating....
August 25, 2013
Rated 5.0 out of 5.0 by McLouth59 The entire experience was fantastic, Everyone was helpful and willing to assure a pleasant visit
I would recommend this facility to stay anytime, What a great place to enjoy the facilities in the West Plains area. Thank you
Holiday Inn Express
August 16, 2013
Rated 5.0 out of 5.0 by BHQ1651 Top choice when in West Plains
Friendly, Clean, Quiet, Good choice for free breakfast & good location. What more can you ask for when needing a place to sleep for a night?
July 31, 2013
Rated 5.0 out of 5.0 by pappyjack Great staff
Very friendly and helpful front desk and staff! Great room and very comfortable bed. Will definitely stay again and recommend this hotel to others!
June 30, 2013
Rated 5.0 out of 5.0 by ShawnWT Another great stay
Each and every time I stay at this property it is a great experience. Every staff member at this hotel is very professional and friendly. I won't stay anywhere else when in West Plains, MO.
June 26, 2013
Rated 5.0 out of 5.0 by SenatorBingham Great Place to Stay in a Small Town
My wife and I have family in West Plains, MO and we visit often. It's a small town with limited to choices for Hotel and Food. This hotel has everything we need and a lot of the things we want. The staff is amazing and treats the entire family with respect and kindness.
The staff is so great that even my two young daughters feel at home and know "where our room is" and "where we eat breakfast". The staff helps us stay in the same room and have the same great experience each time.
This is the only Hotel we use in West Plains, MO.
June 25, 2013
Rated 5.0 out of 5.0 by traveler3810 Pleasant stay
We had a good stay at this property. It was the last night of our 3-week trip. This was a good last night. The staff was great.
June 17, 2013
Rated 5.0 out of 5.0 by FarmerJoe Home away from home!
We have stayed here three times in three months. Each time we were greeted by a helpful staff, water, cookies and fresh fruit after a long drive.
Breakfast is always fresh and satisfying.
Highly recommend this hotel. We feel as though we know the staff after less than a handful of visits. :)
June 12, 2013
Rated 2.0 out of 5.0 by TonyFC Building condition
Staff service is excellent
Entire building has a old stuffy and dusty smell and feel.
Air conditioning unit in rooms never turns off even if it is in automatic. Fan never stops blowing making you get up various times per night to turn it off them back on when the room gets hot.
Entire carpet needs to be updated to get smell out. Bathroom seemed to be clean until you happen to look under rim of toilet when in the shower.
June 10, 2013
Rated 5.0 out of 5.0 by BHQ1651 Same as always Great Place to stay
Clean rooms friendly staff prices are good and rooms are nicer than they are else where for the same money.
June 6, 2013
Rated 5.0 out of 5.0 by Sandy53 Very clean and comfortable room.
This has been about the best Holiday Inn Express we've stayed in lately. If we travel back that way we well stay for sure.
June 4, 2013
Rated 5.0 out of 5.0 great stay
great hotel, nice room, pool, breakfast, and real comfy bed. Could use a cell phone booster, cause once I was in the building I had no signal, and the internet wasn't the fastest
May 29, 2013
Rated 4.0 out of 5.0 by DC1234 Friendly and courteous staff
All of the staff that I encountered from the front desk to the Breakfast attendants were very friendly and courteous. The rooms were clean and comfortable.
May 28, 2013
Rated 5.0 out of 5.0 by BHQ1651 First choice
I stay there every time I am in town. I am required to say more. I guess I could say i have stayed at other motels in the area. You will not beat this one. don't waste your time or money.
May 23, 2013
Rated 5.0 out of 5.0 by BHQ1651 First choice for staying in West Plains
The only thing I could suggest to improve the room: Take the shower head off and soak it in Vinegar or CLR. Other than that small suggestion, the room & people are great.
May 8, 2013
Rated 1.0 out of 5.0 by Juicebox Less than desirable experience
Being in a small community such as West Plains, I expected much more insight to the city in terms of local establishments. When I asked where a good place to eat would be, the receptionist barely had a response. I took me a few attempts to pull some basic places out of her. Room was old and dated with empty candy wrappers behind the desk and night stand. Worst of all, the price was far too high for the location and property. I paid more here than I do in major metropolitan areas. Lastly, the receptionist was unable to change my booked rate to the corporate which I asked for because it was booked online. I’m not sure if this is a Holiday Inn policy or an IHG policy.
May 2, 2013
Rated 4.0 out of 5.0 by onecutedoc Comfortable & Quiet
The staff was nice at the front. This hotel does not have an elevator so keep this in mind. My room was comfortable and quiet. I was statisfied with my stay.
April 20, 2013