Rated 4.8 out of 5 by 56
Rated 5.0 out of 5.0 by Barry01 Great Service
The staff is what made this stay memorable. Very friendly and helpful.
The only negative was the broken shower head that they were waiting for parts to repair.
Will stay again
December 10, 2013
Rated 5.0 out of 5.0 by PCrowley1250 Great Service and Breakfast
I only come to West Plains, MO for business purposes and they are always friendly and welcoming. The rooms are clean and the pool is nice. There's no gym or elevatior but hte staff makes up for anyhting the hotel deos not have. Everyone from my company has enjoyed staying there!
November 25, 2013
Rated 5.0 out of 5.0 by Stanley1019 Best Holiday Inn in the Midwest
The rooms were spotless, beds and pillows were perfect.
The shower actually cleaned your body and the staff made it very nice. Even got a Thank you card under our door.
November 25, 2013
Rated 5.0 out of 5.0 by JimmyRB JimmyRB
My family rented three rooms and had a very enjoyable stay. I noted that the staff was extremely friendly and competent. We never encountered a staff member including housekeeping, maintenance, breakfast service and front desk that did not take the time to great us warmly and inquire of our needs. The free breakfast was fresh and had a nice variety. The grounds and interior were well-kept and clean. The pool area was very attractive and clean. We will definitely stay there on any future trips to West Plains.
November 23, 2013
Rated 5.0 out of 5.0 by BHQ1651 Breakfast less than normal
The only thing I can not rave about would be that weeks breakfast. Normally there are omletes on the food bar. This week scrambled eggs. Not a fan. Hope they return to the normal Friday Breakfast routine next time.
Other than that, this is the property you should use to teach all other properties how to conduct business. Great People, Clean Room & Grounds. Top shelf all the way.
November 11, 2013
Rated 5.0 out of 5.0 by Joel22 Great breakfast and service.
My wife and I attended a college basketball tournament in West Plains for a weekend. The Holiday Inn Express was a very comfortable, clean, and accommodating stay! We had a great time in West Plains, and the surrounding area.
November 4, 2013
Rated 5.0 out of 5.0 by BigB515 Very Helpful Staff and Great Room
I had a very pleasant stay, the room was above my expectations and the staff made me feel very welcome and was right on top of anything that I asked about or needed. Definitely will recommend this hotel to others and will be staying there in the future when I'm in the area.
November 3, 2013
Rated 5.0 out of 5.0 by JayTX Great Staff
I have stayed at HIE many times this year for business trips. Every time, I am greeted with a level of service that exceeds my expectations. From the front desk to the caring attitude at breakfast, I am always met with a smile and warm wishes for a great day. Thank you so much.
October 28, 2013
Rated 5.0 out of 5.0 by HappyCamper117 Great service
I was in West Plains to attend the visitation of a loved one. The staff at HI Express were so friendly and helpful. The pool area is well maintained.
October 27, 2013
Rated 5.0 out of 5.0 by Burre Clean, Comfortable and Excellent guest service
Wonderful stay, from the minute I walked in I was greeted with a friendly smile! Room was exceptionally clean and comfortable. Breakfast was hot, and several choices. Staff were very friendly. I would stay here again!
October 22, 2013
Rated 5.0 out of 5.0 by Whip57 Comfortable bed and very nice
The hotel was very clean and comfortable. The staff was very nice and the breakfast had a very good variety of food to choose from. The grounds outside the front of the hotel was clean and grass was very well groomed. When passing through West Plains
the next time I'd gladley stay there again.
October 22, 2013
Rated 5.0 out of 5.0 by McLouth59 fabulous
IT is always a pleasure staying at this facility, Everyone is just outstanding. From the manager Rhonda to the maintenance man Ron, all is great. Thanks all and looking forward to seeing you again in the future
October 21, 2013
Rated 5.0 out of 5.0 by JB64068 Great place to stay
We stay here every time we come to West Plains to visit our granddaughter. The rooms are always clean and the beds are very comfortable. The staff is always willing to go the extra mile to providethe best service possible. They are friendly and courteous all of the time.
October 14, 2013
Rated 5.0 out of 5.0 by Spousie Courteous staff
We were impressed by the courteous staff, both at the desk at check-in and to answer questions re: nearby restaurants. They called to see if the room was comfortable.
The breakfast room staff was also delightful. One of the ladies brought a newspaper over to our table.
October 12, 2013
Rated 5.0 out of 5.0 by dhibner GREAT STOPOVER WHILE TRAVELING
I was surprised to find this hotel in West Plains. The service is excellent and the room was very quiet.
October 11, 2013
Rated 5.0 out of 5.0 by 1380cmg outstanding staff
Holiday Inns are very nice and comfortable hotels but I feel what makes this Holiday Inn better is the staff. They always make you feel relaxed and welcome. There friendlyness and helpfulness are the best.
October 8, 2013
Rated 5.0 out of 5.0 by Railrider2561 Nice Property but the staff is what makes it.
This was a very nice and clean property but everyone I encountered was great. From the front desk to the girls in the breakfast area to the room staff. All very friendly and went out of their way to make my stay pleasant.
October 8, 2013
Rated 4.0 out of 5.0 by Mike12345678910 nice but hard to find
Nice place but they need a sign from the main road. You need to take a side road between two banks to get there, and it's far enough from the road to be hard to see.
October 1, 2013
Rated 5.0 out of 5.0 by katie07 Everything about this place was wonderful.....neat, clean, good service.
This was a really good experience staying here. All the staff treated us like family. We decided this was the best Holiday Inn Express we had ever stayed at. All the people we had dealings with in this town were very friendly and outgoing.
September 26, 2013
Rated 5.0 out of 5.0 by bacon618 Graet Place To Stay
Very friendly and helpful front desk and staff! I am a frequent guest and they always make you feel welcome and remember your name. Check in comes with a refreshing drink and snack, (tea, lemonade,cookies and fresh fruit). Great room, very comfortable bed with many pillow options. Will always stay (if they have room) and recommend this hotel to others!
September 23, 2013
Rated 5.0 out of 5.0 by Daddydoalot Great Stay
We travelled to the area on business. We were met with very friendly staff and were offered cookies, fruit, and tea or lemonade to drink if we wanted. The rooms were very clean and inviting.
September 19, 2013
Rated 5.0 out of 5.0 by RPSlaser Best place as always
Where there are more places in west plains to stay, I always choose holiday inn due to friendly staff and nice room...
They are extremely friendly and helpful which I give an excellent rating....
August 25, 2013
Rated 5.0 out of 5.0 by McLouth59 The entire experience was fantastic, Everyone was helpful and willing to assure a pleasant visit
I would recommend this facility to stay anytime, What a great place to enjoy the facilities in the West Plains area. Thank you
Holiday Inn Express
August 16, 2013
Rated 5.0 out of 5.0 by BHQ1651 Top choice when in West Plains
Friendly, Clean, Quiet, Good choice for free breakfast & good location. What more can you ask for when needing a place to sleep for a night?
July 31, 2013
Rated 5.0 out of 5.0 by pappyjack Great staff
Very friendly and helpful front desk and staff! Great room and very comfortable bed. Will definitely stay again and recommend this hotel to others!
June 30, 2013
Rated 5.0 out of 5.0 by ShawnWT Another great stay
Each and every time I stay at this property it is a great experience. Every staff member at this hotel is very professional and friendly. I won't stay anywhere else when in West Plains, MO.
June 26, 2013
Rated 5.0 out of 5.0 by SenatorBingham Great Place to Stay in a Small Town
My wife and I have family in West Plains, MO and we visit often. It's a small town with limited to choices for Hotel and Food. This hotel has everything we need and a lot of the things we want. The staff is amazing and treats the entire family with respect and kindness.
The staff is so great that even my two young daughters feel at home and know "where our room is" and "where we eat breakfast". The staff helps us stay in the same room and have the same great experience each time.
This is the only Hotel we use in West Plains, MO.
June 25, 2013
Rated 5.0 out of 5.0 by traveler3810 Pleasant stay
We had a good stay at this property. It was the last night of our 3-week trip. This was a good last night. The staff was great.
June 17, 2013
Rated 5.0 out of 5.0 by FarmerJoe Home away from home!
We have stayed here three times in three months. Each time we were greeted by a helpful staff, water, cookies and fresh fruit after a long drive.
Breakfast is always fresh and satisfying.
Highly recommend this hotel. We feel as though we know the staff after less than a handful of visits. :)
June 12, 2013
Rated 2.0 out of 5.0 by TonyFC Building condition
Staff service is excellent
Entire building has a old stuffy and dusty smell and feel.
Air conditioning unit in rooms never turns off even if it is in automatic. Fan never stops blowing making you get up various times per night to turn it off them back on when the room gets hot.
Entire carpet needs to be updated to get smell out. Bathroom seemed to be clean until you happen to look under rim of toilet when in the shower.
June 10, 2013