Rated 3.8 out of 5 by 67
Rated 5.0 out of 5.0 by MOquilter Good place to stay
This is our second time at this hotel. The shower is wonderful, the bed comfortable. The breakfast was very good. Be aware that there is no elevator.
December 31, 2014
Rated 5.0 out of 5.0 by Benny74 Outstanding
This place is the best of the best. The hotel is beautiful, rooms are spotless, staff is friendly & accommodating, location is unbeatable, beds are comfortable, breakfast is great.....I could find absolutely nothing wrong with this hotel. They are doing everything right. Definitely my first choice for future visits to West Point.
December 25, 2014
Rated 4.0 out of 5.0 by joey791 Work Stay
Staff was very nice and friendly, did not eat breakfast there any days. Even though the hotel needs an update, there is a new Holiday Inn Express being built across the street(at least the sign was up). Being a smoker it was nice that this was a smoking hotel so I didn't have to leave my room to smoke. The comments about a train by at least one of the viewers, never seen or heard one my whole stay(Sunday-Thursday).
December 21, 2014
Rated 5.0 out of 5.0 by Svcmgr Pets
Wish you had a pet policy. If I am traveling with my pet, I would not be able to stay in your hotel because you so not allow pets unless it is a service pet.
December 9, 2014
Rated 5.0 out of 5.0 by traveler 9853 as expectedd
clean and comfortable hotel, train tracks nearby were noisy at times, however.
December 6, 2014
Rated 2.0 out of 5.0 by Fritzel OLD Tired and loud
The hotel needs renovation bad..The train seems to run through the Hotel twice a night there is no noise cancelation 4 weeks later I still don't have the welcome points !!!!!!!
December 2, 2014
Rated 1.0 out of 5.0 by cwilli21 Nice staff but a bad facility
The staff was very nice, professional and helpful but the hotel itself is old and seems to be about 20 years overdue for an upgrade or even maintenance. The carpeting in the stairwells and common hallways were very matted and worn out; you could feel the floor move underneath the carpet. The tile and grout were coming up in the bathroom. The shower water barely got above cold and the faucet in the tub was pulling away from the wall. Our AC unit barely kept the room comfortable despite the outside daytime/nighttime temps being in the 60's/40's. I could go on but I would not stay here again based upon the condition of this hotel. I've always been well pleased with Holiday Inn Express as a rule wherever I go but this place is the exception.
November 25, 2014
Rated 5.0 out of 5.0 by lowlife Hotel room clean
My family enjoyed their stay at the Holiday Express. It was very clean and the desk clerk was very friendly and helper. (Regina)
November 11, 2014