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Rated 4.1 out of 5 by 50 reviewers.
Rated 5.0 out of 5.0 by Great location and good value Old town is closeby and the airport is also close. Great location for visiting the area or stopping along the I80 or I5. March 26, 2014
Rated 4.0 out of 5.0 by An OK HIE A rather average HIE. The lady at the front desk and the lady who prepares the breakfast has been working there for at least several years at least . The front desk lady is very professional and courteous. The lady who prepares the breakfast is a very nice old lady. During the evening the front desk lady will bake some cookies which will fill the lobby with a nice cookie smell. This was one of the first HIEs I had ever stayed at and as a first experience it is rather impressive; but after being desensitized to HIE, it is rather average. The elevator leading to the rooms is rather cold especially at night and morning. The breakfast area is rather smallish. The internet is somewhat slow and blocks file sharing. The amenities are average with a bar of soap, shampoo and lotion, coffee, I don't remember if there's a mini fridge. The rooms are clean but the hotel is located next to a freeway which may make it noisy if your room is facing it. I don't remember whether there is recognition for priority club members but if there was it was, it was probably just a bottle of water. There is a small outdoor hot tub next to the breakfast area. The cost of this HIE is average compared to other HIEs. All in all, a decent place for a business stay but probably not a good place for fun or relaxation. February 11, 2014
Rated 5.0 out of 5.0 by Always nice staff in a good location The staff are always very nice and accommodating. I especially appreciate the bottled water and cookies. The rooms are nicely appointed and the beds always comfortable. Good Wi-Fi service as well. February 4, 2014
Rated 5.0 out of 5.0 by Thank-you for the great customer service! The manager and staff were very kind and helpful to accomadate us. They went out of their way to make sure our stay was very comfortable.Every time we stay at the West Sacramento hotel it has been a excellent experience and the staff and manager are always very helpful and pleasant January 28, 2014
Rated 5.0 out of 5.0 by Wonderful property! I went to this property for a weekend getaway, and it was great! The rooms and facilities were immaculate, and the breakfast was delicious. The breakfast servers attitude and friendliness were above and beyond wonderful. What a positive place! January 13, 2014
Rated 5.0 out of 5.0 by very satisfied Clean comfortable amd well appointed room. Friendly staff and convenient location. January 10, 2014
Rated 5.0 out of 5.0 by great night! we called in to hotel as we were arriving later than expected. request was accommodated and front desk staff was very quick and helpful to check us in speedily as we arrived around midnight and all we wanted to do was get into room and sleep. room was clean and had the necessary amenities. location is near freeway, gas station, and a ton of restaurants. thx! January 6, 2014
Rated 3.0 out of 5.0 by Loud Heating System The property is located in a great spot right off I-80 business. However, the suite and the bathroom was freezing (2nd floor). We had to choose between the outrageously loud heating system or freezing overnight. Otherwise, great stay, clean room, friendly staff; great value, wonderful breakfast and great location. I would stay at this property again in the future despite our issues with the temperature of the suite but request to stay higher than the 2nd floor. December 31, 2013
Rated 1.0 out of 5.0 by Very good hotel, heater adjustment problems Was a great stay, the staff is one of the best we've seen even compaired to much higher price hotels. We had a problem getting the heat to work well, it was some what noisy when it ran. about the only thing that wasn't perfect. December 19, 2013
Rated 4.0 out of 5.0 by Adequate, but small The facility as a whole was OK but it was small. Also, there were no flavored creamers available (e.g., French vanilla, hazelnut). This is typically available in other hotels and used to be available in Holiday Inns. When I asked, I was informed that from a brand consistency standpoint, Holiday Inns were no longer providing flavored creamers. Interesting, and a little sad... November 22, 2013
Rated 3.0 out of 5.0 by Breakfast so-so, small parking lot, no priority club extras. Not my favorite HIE. It's the first time we've stayed at this location. The parking lot is tiny, with a small under-hotel lot, but it just didn't feel the safest. It probably didn't help that, when we went out for dinner, a man was hanging out in the underground lot by, presumably, his truck, eating, and ages later, when we returned, he was still there, but now with a few other men. Maybe it was perfectly innocent, but who hangs out in hotel parking garages for socialization and food? Also, the neighborhood, at least by a quick nighttime drive-through, didn't appear to be the greatest. No priority club extras at check-in. There were plentiful warm cookies, which we don't usually get, so that was nice, but at breakfast, there was only diet yogurt and no regular version, and the cinnamon rolls had been heated, but then their warmer was off, so they weren't really warm. We didn't use it, but peering through the window, the jacuzzi didn't look like the greatest. November 12, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable, Friendly, Affordable Our group booked a block of rooms. Very accommodating, and handled our group very efficiently. November 3, 2013
Rated 5.0 out of 5.0 by Friendly Staff & service Convenient location to I80 & downtown, friendly Staff and service, & clean rooms. October 2, 2013
Rated 1.0 out of 5.0 by Bad Smell The room had a very bad smell to it. Was hard to sleep with it. September 21, 2013
Rated 5.0 out of 5.0 by Nice Pace The place is clean, staff very nice. I highly recommend this place. not a huge hotel which makes it even nicer. The place meets the need of the average traveler -pleasant staff, clean modern rooms and bathrooms, close to freeways. September 4, 2013
Rated 4.0 out of 5.0 by Great Experience...good deal! It is our first time to stay in this Holiday Express and we are not disappointed. I worked in the hotel industry for over 10 years and i know holiday inn express is a good hotel brand particularly for quick short stays. This hotel definitely adhered to their brand standards and adds a little bit more for the comfort and satifaction of their guests, Lil stuff they added makes me think they really try to do better than the rest. We will definitely come back here. Also, very pleasant and friendly staff helps. August 20, 2013
Rated 5.0 out of 5.0 by Business trio to Sacramento Good clean Hotel, quiet room. Easy access on and off interstate 80. August 19, 2013
Rated 5.0 out of 5.0 by Clean Hotel in the industrial Area Nice hotel located right off the freeway. Lots of places to eat nearby. August 5, 2013
Rated 5.0 out of 5.0 by Service had a great stay it was very comfortable and good service. the only thing is it has a very small parking lot. not much room to park a trailer. August 5, 2013
Rated 3.0 out of 5.0 by Clean Hotel. Hotel is very clean and quiet. I've stayed at this hotel before and have noticed that they do not value return customers or Platinum members. Never is there an acknowledgement of any upgrade or a welcome package. August 4, 2013
Rated 5.0 out of 5.0 Great Staff Can't remember name of the hostess, but she was fantastic and extremely helpful during my stay! June 27, 2013
Rated 5.0 out of 5.0 by Excellent place to stay When I am traveling out on buisness which I frequently do. It is always a pleasure to find somewhere to rest. I stay at numerous hotels throughout the year and I can defintly apperciate when I come to your hotel. The staff is great. From the front desk at check in to the morning coffee. The rooms are always clean and I can really apperciate that. Thanks May 29, 2013
Rated 5.0 out of 5.0 by Great Staff The staff starting at the Front desk and including the Breakfast area Lady all were helpful and caring. May 26, 2013
Rated 5.0 out of 5.0 by nice stay this hotel is comfortable and easily accessible to all of the Sacramento area. The staff is friendly and the room is clean. May 21, 2013
Rated 5.0 out of 5.0 by Very Relaxing I travel to this area quite often for work and this hotel is very convienent and comfortable. For a business stay this is the perfect hotel. Easy access to the highway with lots of places to grab a quick bite close by. May 14, 2013
Rated 2.0 out of 5.0 by No Air Conditioning Though my room was good once it was changed, it took way to long for the owner to come back to the hotel, verify that my AC was not functioning correctly and then moving me to another room. Front desk personell should have been able to handle this in 10 minutes versus in excess of an hour and multiple request for management. May 6, 2013
Rated 5.0 out of 5.0 by great serivce It was a verry nice stay i would gladley stay their again May 1, 2013
Rated 1.0 out of 5.0 by Would Not Recommend I have never written a poor review of holiday and am saddened to do so now. I made a last minute reservation at this location so that my son and I could visit a local university. I was not happy with the location of this hotel as it did not feel safe, especially with the parking options and the surrounding area. Upon checking in the girl at the counter stated that I eligible for an upgraded room as I am a platinum elite member. I was then told that while the hotel had many rooms available (for upgrading to), that i would not be able to have an upgrade because she did not know how to change my room in the computer. The girl stated that she would have the manger credit me some extra priority club points instead (which i never received). I was given a standard room, which upon entering I found that over half of the lights did not work, the mini fridge was extremely loud, and trash was still in the room from the previous guest. I explained this to the girl at the desk and was given a different standard room (she could now amazingly change rooms, but still did not upgrade us). The new room looked over a construction/warehouse lot. When asked about suggestions for dinner, the girl from the counter (who was now sitting in the dinning area watching television) stated that she does not eat in this area and would not recommend anything. She seemed rather annoyed to have been distracted from her show. After coming back from having dinner, I found that the shower had no water pressure and that the remote did not work for the T.V. At this point my son and I were so disappointed and frustrated with the facilities and even more so with the girl on staff that we did not bother to mention it. In the morning the alarm clock did not work, but thankfully we set a backup alarm on my phone. If it is important to your stay, it is worth mentioning that the fitness room is tiny and lacks equipment and that the whirlpool was filthy and not open. I wish we had stayed elsewhere. In fact we were so uncomfortable we considered leaving and finding a different hotel to stay at, but it was late and we did not want to pay for another location. The only positive thing I can say was that the women who handled breakfast in the morning was extremely professional and friendly. I would not recommend this hotel, location, or staff to anyone! April 25, 2013
Rated 5.0 out of 5.0 by One of the best ever Great location, and nice property. Particularly I must mention the staff. All of whom go out of their way to make you feel welcome, and assist you. In particular the lovely lady, Sophie, at the front desk, and the lovely lady that attends the breakfast areas each morning. This was one of my few business trips I was able to bring my wife along, and the staff went way out of their way to assist her in finding local attractions for her to visit while I worked. They made our stay both memorable and made to feel like we were right at home. I wouldn't consider staying anywhere else upon visiting the Sacramento area. Truly a 5 star property! April 17, 2013
Rated 5.0 out of 5.0 by Business The hotel is located near Downtown Sacramento and has on-site parking. The room had an up to date decor and was very neat and clean. The staff kept the hotel tidy. The gym was fair to good. The breakfast area was comfortable. March 25, 2013
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