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Rated 4.2 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by A quiet sleep The room was clean and the bed was comfortable, and their was room to park a vehicle without "sandwiching" between two other vehicles. This Motel is close to other Sacto destinations without being overly priced. August 27, 2014
Rated 5.0 out of 5.0 by Great Staff, polite, helpful they are a reason to return. Everything that we needed the staff provided or let us know where and how to get what we needed. The staff saved us time that we could not done without. August 19, 2014
Rated 5.0 out of 5.0 by Great place to stay for business or pleasure! I travel quite extensively for my job. This hotel chain is usually one of the best and this particular hotel site was excellent! I stay often and feel like the staff are my friends now. They are all so friendly and helpful! It is nice to feel welcomed, safe, and have cookies freshly baked and out for the guests. The breakfast and room (comfortable bed and pillows) are a plus. I would highly recommend the Holiday Inn in West Sacramento -- Capitol Area! :-) August 12, 2014
Rated 5.0 out of 5.0 by GREAT STAFF AND COMFORTABLE ATMOSPHERE THE STAFFF WERE VERY POLITE, THE ROOM WAS CLEAN AND UP TO DATE. THE BED VERY COMFORTABLE August 6, 2014
Rated 5.0 out of 5.0 by Another Good Stay I am in the West Sacramento Area 1 week every month. I only stay at the Holiday Inn Express. It is clean and comfortable and has about 20 Restaurants with a 1 block walking distance of the lobby. August 5, 2014
Rated 5.0 out of 5.0 by Nice hotel but kind of difficult to access Holiday Inn Express is a nice chain hotel to get the most for you money and are located in the most choice areas and vacation spots in our country. We love to travel and are always wanting to get the best locations to our destinations as possible. JD August 2, 2014
Rated 3.0 out of 5.0 by Hotel Stay Bathroom had women's hair on the wall and in the tub, makes me feel that the room was not cleaned at all. July 14, 2014
Rated 5.0 out of 5.0 by Overall Experience at the Holiday Inn Express in West Sacramento I stay at quite a few Holiday Inn Express Hotels throughout the state of California. At first, I thought it was a bit odd to take an elevator to the first floor instead of it being just down the hall from the lobby. I'm used to it now. Sophie (I think that's her name), has always been very friendly and accommodating. The bed and room are comfortable. I love being able to walk to the variety of food restaurants, and most especially, the Grocery Outlet across the street. This is becoming one of my favorite hotels in this chain! June 30, 2014
Rated 5.0 out of 5.0 by Great Stay! Excellent service. A little disappointed that there was not a pool. Hot tub only. No charge for parking. Fairly close to Old Town Sacramento (about 8 minutes away). Wish there was a shuttle to Old Town. Great Italian Restaurant close by. June 25, 2014
Rated 2.0 out of 5.0 by Did not meet expectations I like staying in Holiday Inn Express hotels because normally there is good value for the money and customer care is very good....but not at this hotel. It started off with the person who checked me in that was not friendly, did not recognize me as an IHG Rewards member and not helpful. This hotel has the weirdest layout I have seen. You come into a small lobby and small breakfest room and have to take an elevator up to all of the rooms. This makes for a bottleneck in the morning at breadfest and with the room being small, you have guests standing next you while you are eating to get to the food. Overall I would not stay here again....but will continue to use other HI express's. June 16, 2014
Rated 4.0 out of 5.0 by Great location Very easy to get to Old Town Sacramento, Train station and good restaurants. Staff were very friendly and enjoyable. Cookies every afternoon were the best! June 14, 2014
Rated 3.0 out of 5.0 Ok hotel far from city center If you have to stay here, I guess it's okay. Nothing really wrong, just "meh." June 14, 2014
Rated 5.0 out of 5.0 by Curteous staff and great service Staff was very courteous and helpful. Any questions they were able to help out. The food for breakfast was very good and the choices were many. June 4, 2014
Rated 5.0 out of 5.0 by West Sacramento - Capitol Area Staff were very friendly and eager to help. Made you feel welcome the moment you walked through the door. Easy on and off from freeway. If having a bar is a big item then do not go here. Excellent restaurants within walking distance. Very happy with my stay here and highly recommend this location for Hilton Express. May 25, 2014
Rated 5.0 out of 5.0 by Holiday Inn Expree, W. Sacramento This is a very nice property. I arrived after a long day on the road. Check-in was very simple. I had a nice conversation with the on-duty Clerk, Sophie. Breakfast the next morning was quite pleasing and the coffee was excellent! My stay there was so good that when I discovered later that day that I needed to stay one more night in the area, I chose this place again. April 20, 2014
Rated 5.0 out of 5.0 by Great location and good value Old town is closeby and the airport is also close. Great location for visiting the area or stopping along the I80 or I5. March 26, 2014
Rated 4.0 out of 5.0 by An OK HIE A rather average HIE. The lady at the front desk and the lady who prepares the breakfast has been working there for at least several years at least . The front desk lady is very professional and courteous. The lady who prepares the breakfast is a very nice old lady. During the evening the front desk lady will bake some cookies which will fill the lobby with a nice cookie smell. This was one of the first HIEs I had ever stayed at and as a first experience it is rather impressive; but after being desensitized to HIE, it is rather average. The elevator leading to the rooms is rather cold especially at night and morning. The breakfast area is rather smallish. The internet is somewhat slow and blocks file sharing. The amenities are average with a bar of soap, shampoo and lotion, coffee, I don't remember if there's a mini fridge. The rooms are clean but the hotel is located next to a freeway which may make it noisy if your room is facing it. I don't remember whether there is recognition for priority club members but if there was it was, it was probably just a bottle of water. There is a small outdoor hot tub next to the breakfast area. The cost of this HIE is average compared to other HIEs. All in all, a decent place for a business stay but probably not a good place for fun or relaxation. February 11, 2014
Rated 5.0 out of 5.0 by Always nice staff in a good location The staff are always very nice and accommodating. I especially appreciate the bottled water and cookies. The rooms are nicely appointed and the beds always comfortable. Good Wi-Fi service as well. February 4, 2014
Rated 5.0 out of 5.0 by Thank-you for the great customer service! The manager and staff were very kind and helpful to accomadate us. They went out of their way to make sure our stay was very comfortable.Every time we stay at the West Sacramento hotel it has been a excellent experience and the staff and manager are always very helpful and pleasant January 28, 2014
Rated 5.0 out of 5.0 by Wonderful property! I went to this property for a weekend getaway, and it was great! The rooms and facilities were immaculate, and the breakfast was delicious. The breakfast servers attitude and friendliness were above and beyond wonderful. What a positive place! January 13, 2014
Rated 5.0 out of 5.0 by very satisfied Clean comfortable amd well appointed room. Friendly staff and convenient location. January 10, 2014
Rated 5.0 out of 5.0 by great night! we called in to hotel as we were arriving later than expected. request was accommodated and front desk staff was very quick and helpful to check us in speedily as we arrived around midnight and all we wanted to do was get into room and sleep. room was clean and had the necessary amenities. location is near freeway, gas station, and a ton of restaurants. thx! January 6, 2014
Rated 3.0 out of 5.0 by Loud Heating System The property is located in a great spot right off I-80 business. However, the suite and the bathroom was freezing (2nd floor). We had to choose between the outrageously loud heating system or freezing overnight. Otherwise, great stay, clean room, friendly staff; great value, wonderful breakfast and great location. I would stay at this property again in the future despite our issues with the temperature of the suite but request to stay higher than the 2nd floor. December 31, 2013
Rated 1.0 out of 5.0 by Very good hotel, heater adjustment problems Was a great stay, the staff is one of the best we've seen even compaired to much higher price hotels. We had a problem getting the heat to work well, it was some what noisy when it ran. about the only thing that wasn't perfect. December 19, 2013
Rated 4.0 out of 5.0 by Adequate, but small The facility as a whole was OK but it was small. Also, there were no flavored creamers available (e.g., French vanilla, hazelnut). This is typically available in other hotels and used to be available in Holiday Inns. When I asked, I was informed that from a brand consistency standpoint, Holiday Inns were no longer providing flavored creamers. Interesting, and a little sad... November 22, 2013
Rated 3.0 out of 5.0 by Breakfast so-so, small parking lot, no priority club extras. Not my favorite HIE. It's the first time we've stayed at this location. The parking lot is tiny, with a small under-hotel lot, but it just didn't feel the safest. It probably didn't help that, when we went out for dinner, a man was hanging out in the underground lot by, presumably, his truck, eating, and ages later, when we returned, he was still there, but now with a few other men. Maybe it was perfectly innocent, but who hangs out in hotel parking garages for socialization and food? Also, the neighborhood, at least by a quick nighttime drive-through, didn't appear to be the greatest. No priority club extras at check-in. There were plentiful warm cookies, which we don't usually get, so that was nice, but at breakfast, there was only diet yogurt and no regular version, and the cinnamon rolls had been heated, but then their warmer was off, so they weren't really warm. We didn't use it, but peering through the window, the jacuzzi didn't look like the greatest. November 12, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable, Friendly, Affordable Our group booked a block of rooms. Very accommodating, and handled our group very efficiently. November 3, 2013
Rated 5.0 out of 5.0 by Friendly Staff & service Convenient location to I80 & downtown, friendly Staff and service, & clean rooms. October 2, 2013
Rated 1.0 out of 5.0 by Bad Smell The room had a very bad smell to it. Was hard to sleep with it. September 21, 2013
Rated 5.0 out of 5.0 by Nice Pace The place is clean, staff very nice. I highly recommend this place. not a huge hotel which makes it even nicer. The place meets the need of the average traveler -pleasant staff, clean modern rooms and bathrooms, close to freeways. September 4, 2013
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