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Rated 4.3 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by Comfortable beds and high quality mattresses! First time at this Holiday Inn Express and was pleased with the ease of check in after a long drive. Very comfortable beds, nice linens. Restaurants are close by with take out being very convenient. August 20, 2014
Rated 5.0 out of 5.0 by Perfect Place for Our Family! We went on a mini vacation with our family and loved our stay! We have a large, young family, and it is hard to find a hotel that will accommodate our needs. Our room was big enough to fit everyone, and if you consider the fact that our room slept six people it was a great deal! The staff was friendly and accommodating. The room was clean, and we loved the pool and water slide. We'll definitely stay again. Thanks! August 19, 2014
Rated 2.0 out of 5.0 by Clean, Comfortable, Nice Hotel, staff was less than desirable During stay, we had 2 overnight fire alarms that woke me up after 10PM. When calling the front desk and asking if I needed to get out of the room, they receptionist only offered a one word answer "no" My assuption this is now that the hotel was having some sort of a malfunction with the system, and that the receptionist would have at least offered up an "I am sorry for the trouble and waking you up" but that was not the case and less than impressive. August 19, 2014
Rated 3.0 out of 5.0 by Too close to a major Highway. Hotel itself was good. it was just the noise form the adjoining highway. August 11, 2014
Rated 1.0 out of 5.0 by This Tired Hotel Needs a Makeover The bed was so old it sagged to the middle; the swimming pool had poop or other fibrous substances in the kid’s area. Then, it had similar items the next day, yet the chlorine levels were so high it stung the eyes. The breakfast staff had cold food out, plus could not keep up with the demand. Had to wait 20 minutes just for cold scrambled eggs. Refused to allow customers to use the juice machine. Put the juice in three pitchers’ in an ice bath. When you tried to remove one, all three would tip over onto the floor soaking our 2-year-old in juice. We stayed three days, and it was a similar experience each day, not just a bad day for the staff - Consistent extremely poor service. The telephones in the room worked the first day. Then did not work the next two days. The WIFI kept going out. Had to go down to front desk to ask them to reboot their server – yet it kept going up and down. The service and quality of this hotel is so poor it was definitely not worth the high price to stay. I would not recommend this hotel to anyone. A real disappointment compared to the other Holiday Inn Expresses we’ve stayed at over the past year. August 7, 2014
Rated 5.0 out of 5.0 by Great stay! The staff was one of the best I have ever meet. Will be back for business and will definitely stay at HIX in West Valley again. I give them a rating of 11+! August 4, 2014
Rated 5.0 out of 5.0 by Family friendly This is a very family friendly property with an indoor waterpark and party room. A bit like a junior version of the old Holidome concept from back in the day. August 4, 2014
Rated 3.0 out of 5.0 by No Parking Great hotel in particular for families and sports teams, with the water park this hotel is geared towards the younger audience. Don't plan on parking anywhere near the hotel though as they do not regulate the parking and Charter Buses and Big Rigs will block multiple parking spaces. July 29, 2014
Rated 5.0 out of 5.0 by good service This is a very fun hotel. The only thing I didn't care for, the hotel didn't really have any place to eat. They had a small snack place upstairs. They got very busy all at once July 24, 2014
Rated 5.0 out of 5.0 by Great Find I was traveling through Salt Lake City and found this on the HIE website. Nice location, very secure for motorcycles. July 15, 2014
Rated 3.0 out of 5.0 by No pool or pancakes I was upset that not only the pancake machine was down for breakfast but also the pool was shut down. There could have been some kind of price adjustments made since we were not told till after we had already checked in and paid for. July 14, 2014
Rated 5.0 out of 5.0 by Staff was great Great hotel, kids loved the water park. Breakfast was full and food was great. July 13, 2014
Rated 5.0 out of 5.0 by other hotels I recently stayed in the holiday inn in Helena Montana, my expereince there was great to but I prefer Holiday Inn Express. Everything was perfect at the Salt Lake city Inn. I love Holiday Inn expresses and as your comercial states I felt smarter. July 11, 2014
Rated 5.0 out of 5.0 by great place to stay with kids Good hotel excellent staff kids had a blast at the waterpark July 8, 2014
Rated 5.0 out of 5.0 by family friendly! If you're traveling w/ kids then you should consider this hotel! Swimming pool is just great. Great professional service of staffs and friendly culture will be easily found. I will definitely revisit! July 3, 2014
Rated 2.0 out of 5.0 by Great staff and wonderful location It was great coming into the lobby and smelling wonderful fresh baked cookies. The rooms were very clean and staff was very nice. I was not very impressed with the shuttle service which seemed over worked and unavailable much of the time. My television did not work throughout my stay and the coffee was very weak. July 2, 2014
Rated 5.0 out of 5.0 by Extra mile Great hotel for families. Had a mixup with the shuttle to the airport. Becky at the hotel personally made sure that I made it to the airport on time. Really appreciate the help that the staff provided. June 27, 2014
Rated 1.0 out of 5.0 by You can find better Staff was not accomadating even though we had to wait an hour and half for our room. Water slide hours are rediculous and it is not really 3 pools, just one chopped up into small sections. TV didn't work properly and water temperature was not consistent in the sink. Overall, the worst hotel experience in years. June 26, 2014
Rated 5.0 out of 5.0 by Great Staff I always have a great experience here and the rooms are comfortable. June 23, 2014
Rated 5.0 out of 5.0 by housekeeping The housekeeping staff could be more friendlier and more accommodating. June 23, 2014
Rated 4.0 out of 5.0 by nice stay hotel was clean and staff was friendly and accomidating June 22, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable I stay at the IHG hotels across the United States and travel about 220 nights a year. This was a nice hotel June 20, 2014
Rated 5.0 out of 5.0 by Clean and helpful butt... While the hotel was clean and the employees were all very helpful we had a challenge finding the entrance road and then the entrance to the lobby. The cost was a bit steep and I would probably have chosen a different hotel if my son had not booked his family there because of the water slide. June 17, 2014
Rated 5.0 out of 5.0 by Very relaxing and clean Great customer service, very friendly and felt like home. Set in a beautiful campus and close to everything. June 17, 2014
Rated 5.0 out of 5.0 by Great stay Special thanks to the Manger and staff at the front desk. We needed a handicapped shower and somehow that was miscomunicated during the reservation process. The issue was resolved very quickly and with a smile. Being a hotel manager myself I was very impressed. We will be back! June 15, 2014
Rated 4.0 out of 5.0 by GREAT HOTEL AND LOCATION Hotel is a little out of the way but it was a great place to stay at!!! Rooms could have used a little TLC, but there were closeby restaurants, an free breakfast that was WONDERFUL!! I will stay here again next time i am in Salt Lake June 12, 2014
Rated 4.0 out of 5.0 by Nice and cozy! Very Friendly Staff and easy check in/out process! Beds were very comfortable easy to fall asleep! June 9, 2014
Rated 5.0 out of 5.0 by Nice rooms and great service. The rooms were very comfortable and quiet. The staff was very friendly. Enjoyed the warm cookies in the evening. Free coffee! June 7, 2014
Rated 4.0 out of 5.0 by Great kids hotel!!!! The pool area is great for kids to play in!!! It also has a great hot tub for the parents to enjoy. The breakfast choices and quality were great!!! I loved having a little fridge in the room definitely helped having a place to store juice for the lil one. June 5, 2014
Rated 3.0 out of 5.0 by Noise level was ridiculous but everything else was ok. This hotel was great however, the noise level was RIDICULOUS!!!!!! We HARDLY get any sleep, there were kids running up and down our hall late hours and early morning!! The room above us had people stomping around and going back n fourth with a moving chair! The ice machine being used all hours of the night/day, the laundry room was going! It was a terrible experience for us! Also, our keys would work for our room but not the pool or the fitness center, then it would be opposite and i kept having to get my key cards fixed everytime!!! The pictures of the pool make it look a lot bigger than it actually is. However, the staff, hotel itself is just fine! But honestly if you cant get sleep then you cant really enjoy your stay. If your looking for a getaway I wouldnt recommend this hotel which it's like 50/50 because the pool is great but dont plan on sleep after. I wouldnt recommend this pool for business travel either since it's so loud. June 4, 2014
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