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Rated 4.3 out of 5 by 137 reviewers.
Rated 3.0 out of 5.0 by Decent, but not particularly outstanding This place was ok... That said, it was clean, but the bed was obviously worn with a big dent in the mattress from previous sleepers. I would pass on having breakfast here. The breads seemed to be stale, and felt that they were frozen each day. The egg dishes were horrible...Cheese omletes should not be crunchy. They did have sausage patties that were good, and they offered a nice selection of yogurt. May 20, 2014
Rated 4.0 out of 5.0 by Hotel Stay Hotel was great and most of staff were hospitable. The pool was great and the kids loved it. The only problem was the room did not get cleaned until 5 pm, a little late. May 10, 2014
Rated 5.0 out of 5.0 Bed was excellant Again the gal at the front desk did you an outstanding job and handled a situation that could have caused us to leave your place and never come back. May 6, 2014
Rated 4.0 out of 5.0 by Great Stay Except for the snack shop above the pool, everything was great. May 5, 2014
Rated 4.0 out of 5.0 by stay was ok we have stayed at this hotel several times and they have always been very friendly and helpful. This time when I checked in I didn't have my husbands priority number with me and he was in the car with the kids, the lady working the desk said she couldn't look it up without him actually there and that its not that easy to just pull up by phone number that you have to actually redo the reservations and all this.... this is new to me, I have always done the checking in without him there and it was never a problem.... that night I took the kids to the pool but realized we weren't given wristbands when we checked in so I waited at the pool with the kids and my husband went to get wristbands and the same lady gave him a hard time about giving them to him because he wasn't on the reservations!! she ended up giving them to him but gave him a hard time about it. we checked out on a Monday and we were about 1/2 way home and I realized I left my hair straightener on the bathroom counter... I called immediately and let them know and they said no one was there at the time to check the safe and to check back tomorrow, called the next day same thing... when I finally talked to someone they said no its not here sorry.... that's it... I asked to speak to the manager and asked her if they would talk to the actual housekeeper that cleaned that room and call me back. I called and left 2 messages with the general manager and never got a call back. I finally was able to talk to the general manager today and she said she will check in to in and call me back, I guess we shall see. It was a $100.00 hair straightener and they are just like oh sorry. not happy!! April 24, 2014
Rated 5.0 out of 5.0 by Great place for families and great service! My family enjoyed our stay. Slide and pool hours worked well with our schedule, open early, open late. The front desk, and cleaning service was very polite and helpful. Great place for Families! Would defenitaly stay again. April 17, 2014
Rated 5.0 out of 5.0 by Great place for a kid staycation! My kids love the pool and we had a great time spending spring break here. The pools are not as large as the pictures on line show but they are adequate. The fact you have a 1.5 ft pool for little ones was great, my 7 year old loved the 3ft area and the deeper lap pool was fun for us adults. The slide was a blast! The only complaints I have is the internet connectivity is splotchy at best so if you need it make sure to ask for a room close to a router. The speed was good once you got connected, pool area doesn't work at all. The TV also has only the cartoon network for kids, not exactly what I would call kid friendly so a Disney or Nick channel would be great! April 12, 2014
Rated 5.0 out of 5.0 by Fabulous hotel with great staff! What a fabulous hotel! All the staff were super friendly and quick to assist me with whatever I asked for. They all seemed to really care about me as a guest which was nice to see. I travel a lot and it is not often you seen that. My room was spacious and comfortable. I would highly recommend this hotel to anyone coming into the area! April 11, 2014
Rated 4.0 out of 5.0 by Quiet and relaxing, but unfriendly staff This is a nice hotel and we enjoyed our stay. The swimming area and water park aren't as large as the pictures on the website show, but the kids had a great time. The only thing I was disappointed in was the friendliness of the staff, which was non-existent. From the front desk clerks to the cleaning crew and lifeguards onsight, we didn't run into anyone who gave a friendly smile or acted like they cared we were there. April 9, 2014
Rated 3.0 out of 5.0 by Fun but overpriced I had a business meeting while traveling with the family so we decided to stay here for the water park. That part of the stay was enjoyable and fun for the kids. I needed to get on the Internet to get files for my meetings but the wifi didn't work at all. It was late at night and I didn't feel like calling the front desk and waking up everyone else in the room. The staff was friendly and helpful. The room was small. We've stayed here before and I'm pretty sure the room we were in before was larger. The stay was alright but at nearly $200 a night I would expect something better. April 5, 2014
Rated 5.0 out of 5.0 by Shuttle Service This hotel and the shuttle service were excellent. Staff was always helpful and friendly. April 4, 2014
Rated 4.0 out of 5.0 by Great for the Grandkids This is the 2nd time we stayed here. Our Grandkids love to go and swim inside out if the weather. It's nice for us because I can just sit and watch them or relax in the hot tub. The lifeguards were excellent and great with all the kids there. Front desk service could not have been better. We were lucky to get a room very close to the po and breakfast which our Grandkids loved. We will be back. April 3, 2014
Rated 4.0 out of 5.0 by Good for Kids Great place to stay if traveling with kids because of the pool April 3, 2014
Rated 4.0 out of 5.0 by NIce hotel, fun waterslide, not as great as it could be Our stay was great overall. The room was excellent, front desk staff was friendly and very helpful. We stayed here for the waterslide and were disappointed in the amount of time the lifeguards spent on break. The slide is supposed to close for 10 minutes every hour and the guards were usually gone 20-25 instead of 10. As a result, my kids didn't get to ride the slide as much as they would have liked. April 1, 2014
Rated 5.0 out of 5.0 by Great place with a great kiddie pool. Booked a weekend stay for my little ones ages 6 and 3. They loved the waterpark and thought this was the coolest hotel we have ever stayed at. March 29, 2014
Rated 4.0 out of 5.0 by concern about dishonest lifeguard and gluten free food We request to include gluten-free options for breakfast. We adhered to the rules for guests only using the pool facilities. While we were using the pool, three boys ( about age 17- 20) came to the slide without bands. The lifeguard explained they had to be guests with bands. When the boys pressed her to use the slide and facility, the lifeguard went and got three wrist bands and gave it to the boys. My children were watching and I got to explain that the Hotel employees are dishonest and are not made to follow the same standard as the guests. I did mention this to the woman at the front desk. March 27, 2014
Rated 5.0 out of 5.0 by Top of the line service!!!! Becky, Heather and the staff were amazing!!! I appreciate the warm greeting I recieved when I checked in! Everyone was so kind and very friendly. They always said hello WITH A SMILE!!! That impressed me so much!!! I stayed at the hotel due to a family emergency and I will stay there from now on!!! March 27, 2014
Rated 4.0 out of 5.0 by HIE is always great! The rooms are great other then they would be better if they had a real division in the suites! If you are use to Canadian motels with water park, don't expect the same here! March 25, 2014
Rated 5.0 out of 5.0 by Great place to take the Grandkids! We love the Grins and Fins swim area. As always we enjoyed the comfortable bed and pillows. Great staff -- very accommodating. We will definitely stay here again. March 24, 2014
Rated 5.0 out of 5.0 by Delightful breakfast and comfy beds! We loved the comfy king size bed with really comfortable pillows. We slept really well at this hotel. The breakfast was amazing with a large variety of items. We loved the hot eggs, bacon, and sausage, along with waffles and french toast. Cereals, pastries, dairy choices, and a big supply of beverages topped it off nicely. The staff was very friendly and willing to go the extra mile to help. Everything was clean and well kept. The exercise facility was perfect for a work out away from home. The pool area was enticing , but very crowded, due to the nature of the pool. The location was perfect for access to the west side of town, yet it only took about 10 minutes to be in the downtown. It is also very near the public transit system. You will sleep well and eat well at this hotel. March 20, 2014
Rated 5.0 out of 5.0 by Great Getaway Local Weekend The staff is great and the service is prompt and satisfactory-I most definitely received service that was great and I'll definitely continue to stay with my kids again and again with the prices and service it's a real treat! March 18, 2014
Rated 5.0 out of 5.0 by Great Managers Dave, Becky, and Melanie all are superstars. They all helped me out when I had some questions. Keep employee's like them on site, and all customers will be very happy. I will be back soon. March 17, 2014
Rated 2.0 out of 5.0 by Fun for kids Great water park for kids. The hotel is situated in a very safe and easy access area. March 12, 2014
Rated 5.0 out of 5.0 by Great stay We had a great time at this hotel. The front deck staff were great. They were very friendly and informative. However I do have an issue with the waterslide. This is the main reason we stayed at this hotel. It clearly states that the waterslide will be OPEN from 3 pm to 10 pm. During our time at the waterpark, the slide would close every 30 minutes for 30 minute while the two life gaurds on duty would go to break, this would only let you slide twice, depending on the line, before closing it. I don't understand why they could not alternate breaks because they did that a couple times while I was there. Of cours closing the slide even then. I just don't understand why. Overall we had a good time, and will recommend this hotel to other people. March 10, 2014
Rated 5.0 out of 5.0 by Great Service, great price This was my first experience with Holiday Inn Express. Living out of state, I come to the Salt Lake area for cancer care. After having had surgery, I came back to the hotel to recuperate. The beds and pillows were so comfortable. I was also extremely surprised by the low price the hotel had to offer as a special rate offered to Intermountain Medical patients. I will make this the hotel I stay at for all future visits to the SLC area. March 8, 2014
Rated 4.0 out of 5.0 by Great Hotel Great hotel for kids. Our kids loved the waterslide and swimming pool. My only things I would change is that they didn't seem to enforce the wristbands for the swimming pool and there were a ton of kids swimming that didn't have the right wristbands, which made it more crowded than it should have been. Also, I wish they would have had a DVD player or pay per view on their tv so that the kids could watch a movie at night. Other than that, everything was great! March 7, 2014
Rated 5.0 out of 5.0 by Friendly Staff friendly staff, nice place to stay. My only complaint is the noise in the hallway outside my room. Doors being slammed and noisy children running up and down the hallway. March 5, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express and Suites for Business I chose this location primarily due to location to my business. Although the hotel was in great shape I personally would have liked to have had a restaurant within walking distance. I'm sure as the area builds up(vacant land surrounds property) that there will be more to choose from. As a single woman, I did not feel comfortable walking alone across the street to the convention center area dining at night Other than the lack of evening dining the hotel was an above average HI Express. I enjoyed the work out room that was on the 2nd floor of hotel that overlooked the "water park" which to me is more like an extra large enclosed pool with slides. The staff was very friendly and I felt completely safe. I thought the access into the hotel off the road was a little weird, but again I'm sure as the area builds up it will not be so awkward. All in all I'd for sure stay there again, but definitively need to have a car. March 3, 2014
Rated 2.0 out of 5.0 by Presidents Day Weekend Hotel was not prepared for the holiday weekend. It's noisy. Be sure to ask what hours the slide will be open. February 20, 2014
Rated 5.0 out of 5.0 by Great service and very comfortable stay. I've stayed at a lot of Hotels but this Hotel is by far the best! With a staff that is so nice and truly concerned about your comfort. The room was spotless and so clean, absolutely nothing to complain about, just relax and enjoy the stay!! I would highly recommend this Hotel to anyone who cares about confort and a clean environment. February 20, 2014
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