Rated 4.3 out of 5 by 72
Rated 5.0 out of 5.0 by Rayvens52 Great Hotel!
Great Hotel, quiet and spacious with many amenities. Highly recommended. Only wish I had time to enjoy the slides, make sure you leave time in your trip to check in early.
August 16, 2013
Rated 2.0 out of 5.0 by Dustinmk4 Disappointment
We had high hopes having stayed in Holiday Inn before. We went for my sons birthday which is why we chose this facility with the pool and slide area. I didn't realize that it was a pet friently facility so we were dying from allergies the entire time, my fault I should have payed attention but it could have been cleaner (hair on the bathroom floor).
The big issue was the charges. I got charged for three nights on two seperate charges, we stayed one night. i have yet to see the refund and I'm not holding my breath for it. Communication error? I'm not sure what caused this problem but it has been an huge headache.
Next, the breakfast wasn't great. Most stuff we tried was bland, my kids didn't even like the cinnamon rolls. Not a great selection either.
For the cost I prefer other hotel lines such as Wyndham and Hampton Inn. We won't be back.
August 9, 2013
Rated 2.0 out of 5.0 by Hodge2013 Bad management
I've stayed here half a dozen times and each time it gets worse. The front desk can't seem to do anything. They can't make reservations, they can't answer any rewards questions and they can't negotiate on the price. There excuse is that the owners don't want them to, for all of the above. I stay at holiday inns across the country and all other front desks are more than happy to help with these items. Then to top it off they all have bad attitudes and get irritated if you ask them any questions.
The hotel itself is decent and the breakfast is ok. The pool gets very busy and loud, to the point that you can't hear your kids from 2' away.
I won't stay here again. There are a handful of other nice looking places within a couple blocks.
August 3, 2013
Rated 5.0 out of 5.0 by travelingmomOF2 Best Hotel Experience I've ever had!
Stayed one night here with kids after going to the Hogle Zoo. I've never had a better hotel experience in my life. Every single worker that I interacted with was friendly and ready to help. The room was clean. We got extra towels immediately when we called. The water park was great after being at the hot zoo all day we could just sit and cool off while the kids wore themselves all the way out. At breakfast the staff was constantly checking the food and refilling what was empty. There was french toast, waffles, pancakes, bacon, eggs, sausage, cereal, fruit and yogurt. The only thing I found odd was that the room only had a shower, no bathtub. This proved somewhat difficult with the smaller kids. I would absolutely stay here again!
August 2, 2013
Rated 5.0 out of 5.0 by MRICH0205 Excellent place to stay
Conveniently located to most attractions. Kids will love the movie theatre/small rides/skating/arcade/laser tag and take back diner across the street. Rooms were clean and quiet.
July 27, 2013
Rated 4.0 out of 5.0 by DAF66 Nice stay, great staff
When we checked into our room there wasn't a refrigerator, I contacted the staff and explained that I need one for my medication,
they arranged for one and it was in the room within a few minutes.
July 26, 2013
Rated 5.0 out of 5.0 by BigAl19 A great hotel
As long as I've been doing business in West Valley City, I have always stayed at this hotel. They have always treated me with respect and great customer service and that is why I have not stayed at another hotel when I am in the West Valley area.
July 16, 2013
Rated 5.0 out of 5.0 by Wrestler8989 Western Tour
Grest Hotel ..................................................................................................................................................................................................................................
July 14, 2013
Rated 5.0 out of 5.0 by Miona Great place for kids
This is the perfect Holiday Inn Express for the whole family. Very clean and wonderful breakfast. The best of all was the water park for the kids.
July 11, 2013
Rated 4.0 out of 5.0 by Skooky Great Stay
We had a great stay. The only issue was there was no water for hours .My daughter loved the water park. Would definitely stay again.
July 7, 2013
Rated 5.0 out of 5.0 by jcm2013 Friendly staff and clean accomodations.
My family has stayed here 4 times in the past year. We came back because we know we could count on reliable services.
June 10, 2013
Rated 5.0 out of 5.0 by Kstar1 Fun and Relaxing!!
We had a great time at the Holiday Inn Express in West Valley. It was like a mini vacation! The beds were so comfortable and the rooms were clean and neat!
The kids enjoyed the pool and the fun breakfast! There was a nice variety of food and the staff was so great!
I give this hotel a five star rating because they deserve it!
Thanks for the great vacation stay!
May 31, 2013
Rated 5.0 out of 5.0 by GmaT56 Great place to take family
We were looking for something that would keep the kids entertained and comfortable for us and affordable. This hotel offered everything we were looking for. the breakfasts had lots of variety and the staff was very accomidating to our needs. The location was perfect, close to nice eating establisments,shopping and entertainment. I would stay here again and I am recomending it to my family and friends!
May 25, 2013
Rated 4.0 out of 5.0 by tony2old Convenient Location Nice staff
This hotel was in a good spot for me to get around. The breakfast was fine but I have been travelling alot lately so it gets old. The only real complaint I had about the hotel was that the mattress in my room was older and felt uncomfortable. Not the end of the world but they need to be updated. Other than that its alot like most of the other express hotels.
May 7, 2013
Rated 5.0 out of 5.0 by Scott0912 Great Hotel!
Wonderful stay! Definitely will recommend this hotel!
May 4, 2013
Rated 5.0 out of 5.0 by Ututefan Best staff I have ever seen.
Best hotel stay in a long time. It was the best staff I have ever seen.
April 19, 2013
Rated 3.0 out of 5.0 by Hewishs76 Family Fun
Hotel room was clean comfy &a fun family experience. The price seemed a little over priced for the waterpark and room. Room could of been larger & there was no cribs available for my infant son. But overall the family experience was fun!
April 1, 2013
Rated 3.0 out of 5.0 by Dad03 Favorite Place to Stay
I have stayed at this property over 50 nights and have always enjoyed the experience. When I bring my family the waterpark is a huge hit with the kids. For the most part, my last visit was the same. I did have a few negative experiences this time that I normally don't. I wasn't recognized as a priority club member when checking in. My wife needed to shower before a big meeting and couldn't get any hot water. I went to the front desk to let them know and they already knew and told us they were working on it. I wish they would have informed us when we checked in rather than letting us find out on our own. Finally, we were near the lobby area and the noise from other guests was terrible past midnight. People laughing, yelling, running around. I would have expected the front desk to ask them to quiet down or have them go to the party room or something. Unfortunately, you can't be perfect all the time, but this place is most of the time!
March 21, 2013
Rated 3.0 out of 5.0 by nvgal not for us
The swim park was so crowded, my preteen girls didn't even want to go in. When I was checking in and they went to look at the pool area, they ended up locked in a stairwell and had to wait for someone to enter to let them out! We read a review about walking to the Maverick Center, but that was not something we were comfortable doing with all the cars we'd have to avoid after the event. And it would be dark and the ground uneven. Our room was made up for our second night, but we didn't get even 1 bath towel and didn't get another laundry bag -- which we use for dirty clothes. The rainshower shower head always looks like it will be good, but using the rainshower setting doesn't work for rinsing the shampoo out of your hair. When you put the shower head on the other setting, the water just pours out in 1 stream. Heard kids in the hall night and morning. Pretty disappointed with the experience for the price we paid.
March 15, 2013
Rated 4.0 out of 5.0 by Joeinshasta General Manager saved the day
The reservation was messed up. In order to correct the problem, the unnamed desk clerk wanted me to send me a copy of my drivers license and credit card, front and back to his personal account. When I spoke to the General Manager she was very concerned adn made corrections. She truly saved the day. Before her intervention I would have recommended that everyone skip this hotel.
March 3, 2013
Rated 5.0 out of 5.0 by ClintM35 Fantabulous!!!
What a fantabulous stay!!!Staff is awesome, room was so comfortable, breakfast was great!!!! THANK YOU!!!
February 13, 2013
Rated 1.0 out of 5.0 by kristi76 not the best stay
we will never stay here again got told my price on the phone and it was $30.00 more the life gaurds at the kids pool was letting people drink beer in the hot tub and a guy had a e ciggaret in there also i called to complain because there was people that had three dogs across the hall that kept barking but nothing happened cus they never stopped. i use to love this a hotel all holiday inns we have cheer compations out of town for the next several months but i don't know if we will be staying again useually have only good things to say about holiday inns but the last couple times have been a big let down
February 9, 2013
Rated 2.0 out of 5.0 by wart Noise
Kids were running up and down the halls until midnight.
Walls so thin that you could hear the people in the next room talking. Had to turn on the TV so I couldn't hear them and to drown out the kids allowed to run the halls.
When I was asked about our stay while checking out I informed the clerk about the noise of kids and she said that they get a lot of children due to the water park
February 1, 2013
Rated 5.0 out of 5.0 by danra Great Location, Nice Staff
It's Holiday Inn at its best. Great location near lots of restaurants and shops. Very easy access to downtown via I-215 and I-80. Staff was very accommodating; I felt like a valued Priority Club member. BBC America on TV cable channel 9! There is a water park for families.
January 28, 2013
Rated 4.0 out of 5.0 by GraceRoots Great water slide for all
We chose this Holiday Inn Express for the water slide. It was great! The slide is three stories high (and dark) and then you pop out in the pool before you have time to get scared. One warning, the edge of the pool is very slick...remind yourself and your children to walk carefully.
January 9, 2013
Rated 5.0 out of 5.0 by Bd2000 07-dec to 09 Dec 2012
I travel extensively and stay at many properties including many IHG as a priority Club Gold member... this HI Express property knows how to do it right. I give them a 10 out of 10 overall... not an easy score to obtain from me.
December 14, 2012
Rated 5.0 out of 5.0 by hanes08 Good times
I appreciated the point incentive-izing of the "go green, no clean" policy, as well as the extra points just for staying at this location. I enjoyed my stay.
December 5, 2012
Rated 5.0 out of 5.0 by RussT Great staff assistance
The staff at this hotel is extremely helpful. They are to be commended.
December 3, 2012
Rated 5.0 out of 5.0 by MDJeff Fantastic place!
Not only did they upgrade my room, they gave me another whole room as an alternative. WOW! The pool was wonderful, the staff was really friendly, everything was clean, and the breakfast was great!
December 1, 2012
Rated 5.0 out of 5.0 by JLRWY Eric Church Concert
We stayed at this hotel for the Eric Church concert. The staff was very welcoming when we checked in. It was very convenient, as we were able to walk over to the Maverik center. The hotel was very clean. I would definitely stay there again!
November 26, 2012