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Rated 4.3 out of 5 by 159 reviewers.
Rated 3.0 out of 5.0 by No pool or pancakes I was upset that not only the pancake machine was down for breakfast but also the pool was shut down. There could have been some kind of price adjustments made since we were not told till after we had already checked in and paid for. July 14, 2014
Rated 5.0 out of 5.0 by Staff was great Great hotel, kids loved the water park. Breakfast was full and food was great. July 13, 2014
Rated 5.0 out of 5.0 by other hotels I recently stayed in the holiday inn in Helena Montana, my expereince there was great to but I prefer Holiday Inn Express. Everything was perfect at the Salt Lake city Inn. I love Holiday Inn expresses and as your comercial states I felt smarter. July 11, 2014
Rated 5.0 out of 5.0 by great place to stay with kids Good hotel excellent staff kids had a blast at the waterpark July 8, 2014
Rated 5.0 out of 5.0 by family friendly! If you're traveling w/ kids then you should consider this hotel! Swimming pool is just great. Great professional service of staffs and friendly culture will be easily found. I will definitely revisit! July 3, 2014
Rated 2.0 out of 5.0 by Great staff and wonderful location It was great coming into the lobby and smelling wonderful fresh baked cookies. The rooms were very clean and staff was very nice. I was not very impressed with the shuttle service which seemed over worked and unavailable much of the time. My television did not work throughout my stay and the coffee was very weak. July 2, 2014
Rated 5.0 out of 5.0 by Extra mile Great hotel for families. Had a mixup with the shuttle to the airport. Becky at the hotel personally made sure that I made it to the airport on time. Really appreciate the help that the staff provided. June 27, 2014
Rated 1.0 out of 5.0 by You can find better Staff was not accomadating even though we had to wait an hour and half for our room. Water slide hours are rediculous and it is not really 3 pools, just one chopped up into small sections. TV didn't work properly and water temperature was not consistent in the sink. Overall, the worst hotel experience in years. June 26, 2014
Rated 5.0 out of 5.0 by Great Staff I always have a great experience here and the rooms are comfortable. June 23, 2014
Rated 5.0 out of 5.0 by housekeeping The housekeeping staff could be more friendlier and more accommodating. June 23, 2014
Rated 4.0 out of 5.0 by nice stay hotel was clean and staff was friendly and accomidating June 22, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable I stay at the IHG hotels across the United States and travel about 220 nights a year. This was a nice hotel June 20, 2014
Rated 5.0 out of 5.0 by Clean and helpful butt... While the hotel was clean and the employees were all very helpful we had a challenge finding the entrance road and then the entrance to the lobby. The cost was a bit steep and I would probably have chosen a different hotel if my son had not booked his family there because of the water slide. June 17, 2014
Rated 5.0 out of 5.0 by Very relaxing and clean Great customer service, very friendly and felt like home. Set in a beautiful campus and close to everything. June 17, 2014
Rated 5.0 out of 5.0 by Great stay Special thanks to the Manger and staff at the front desk. We needed a handicapped shower and somehow that was miscomunicated during the reservation process. The issue was resolved very quickly and with a smile. Being a hotel manager myself I was very impressed. We will be back! June 15, 2014
Rated 4.0 out of 5.0 by GREAT HOTEL AND LOCATION Hotel is a little out of the way but it was a great place to stay at!!! Rooms could have used a little TLC, but there were closeby restaurants, an free breakfast that was WONDERFUL!! I will stay here again next time i am in Salt Lake June 12, 2014
Rated 4.0 out of 5.0 by Nice and cozy! Very Friendly Staff and easy check in/out process! Beds were very comfortable easy to fall asleep! June 9, 2014
Rated 5.0 out of 5.0 by Nice rooms and great service. The rooms were very comfortable and quiet. The staff was very friendly. Enjoyed the warm cookies in the evening. Free coffee! June 7, 2014
Rated 4.0 out of 5.0 by Great kids hotel!!!! The pool area is great for kids to play in!!! It also has a great hot tub for the parents to enjoy. The breakfast choices and quality were great!!! I loved having a little fridge in the room definitely helped having a place to store juice for the lil one. June 5, 2014
Rated 3.0 out of 5.0 by Noise level was ridiculous but everything else was ok. This hotel was great however, the noise level was RIDICULOUS!!!!!! We HARDLY get any sleep, there were kids running up and down our hall late hours and early morning!! The room above us had people stomping around and going back n fourth with a moving chair! The ice machine being used all hours of the night/day, the laundry room was going! It was a terrible experience for us! Also, our keys would work for our room but not the pool or the fitness center, then it would be opposite and i kept having to get my key cards fixed everytime!!! The pictures of the pool make it look a lot bigger than it actually is. However, the staff, hotel itself is just fine! But honestly if you cant get sleep then you cant really enjoy your stay. If your looking for a getaway I wouldnt recommend this hotel which it's like 50/50 because the pool is great but dont plan on sleep after. I wouldnt recommend this pool for business travel either since it's so loud. June 4, 2014
Rated 5.0 out of 5.0 by bed Great Bed and comfortable and the swimming pool is greatest ive ever been waterslide is great and exciting May 31, 2014
Rated 5.0 out of 5.0 by Second day on the road Nice room, friendly staff. Helped us with direction to food and to the freeway we wanted. May 28, 2014
Rated 3.0 out of 5.0 by Decent, but not particularly outstanding This place was ok... That said, it was clean, but the bed was obviously worn with a big dent in the mattress from previous sleepers. I would pass on having breakfast here. The breads seemed to be stale, and felt that they were frozen each day. The egg dishes were horrible...Cheese omletes should not be crunchy. They did have sausage patties that were good, and they offered a nice selection of yogurt. May 20, 2014
Rated 4.0 out of 5.0 by Hotel Stay Hotel was great and most of staff were hospitable. The pool was great and the kids loved it. The only problem was the room did not get cleaned until 5 pm, a little late. May 10, 2014
Rated 5.0 out of 5.0 by Bed was excellant Again the gal at the front desk did you an outstanding job and handled a situation that could have caused us to leave your place and never come back. May 6, 2014
Rated 4.0 out of 5.0 by Great Stay Except for the snack shop above the pool, everything was great. May 5, 2014
Rated 4.0 out of 5.0 by stay was ok we have stayed at this hotel several times and they have always been very friendly and helpful. This time when I checked in I didn't have my husbands priority number with me and he was in the car with the kids, the lady working the desk said she couldn't look it up without him actually there and that its not that easy to just pull up by phone number that you have to actually redo the reservations and all this.... this is new to me, I have always done the checking in without him there and it was never a problem.... that night I took the kids to the pool but realized we weren't given wristbands when we checked in so I waited at the pool with the kids and my husband went to get wristbands and the same lady gave him a hard time about giving them to him because he wasn't on the reservations!! she ended up giving them to him but gave him a hard time about it. we checked out on a Monday and we were about 1/2 way home and I realized I left my hair straightener on the bathroom counter... I called immediately and let them know and they said no one was there at the time to check the safe and to check back tomorrow, called the next day same thing... when I finally talked to someone they said no its not here sorry.... that's it... I asked to speak to the manager and asked her if they would talk to the actual housekeeper that cleaned that room and call me back. I called and left 2 messages with the general manager and never got a call back. I finally was able to talk to the general manager today and she said she will check in to in and call me back, I guess we shall see. It was a $100.00 hair straightener and they are just like oh sorry. not happy!! April 24, 2014
Rated 5.0 out of 5.0 by Great place for families and great service! My family enjoyed our stay. Slide and pool hours worked well with our schedule, open early, open late. The front desk, and cleaning service was very polite and helpful. Great place for Families! Would defenitaly stay again. April 17, 2014
Rated 5.0 out of 5.0 by Great place for a kid staycation! My kids love the pool and we had a great time spending spring break here. The pools are not as large as the pictures on line show but they are adequate. The fact you have a 1.5 ft pool for little ones was great, my 7 year old loved the 3ft area and the deeper lap pool was fun for us adults. The slide was a blast! The only complaints I have is the internet connectivity is splotchy at best so if you need it make sure to ask for a room close to a router. The speed was good once you got connected, pool area doesn't work at all. The TV also has only the cartoon network for kids, not exactly what I would call kid friendly so a Disney or Nick channel would be great! April 12, 2014
Rated 5.0 out of 5.0 by Fabulous hotel with great staff! What a fabulous hotel! All the staff were super friendly and quick to assist me with whatever I asked for. They all seemed to really care about me as a guest which was nice to see. I travel a lot and it is not often you seen that. My room was spacious and comfortable. I would highly recommend this hotel to anyone coming into the area! April 11, 2014
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