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Rated 4.3 out of 5 by 172 reviewers.
Rated 5.0 out of 5.0 by Great staff and nice place to call " home " I travel for business frequently.. When I experience great service I like to take the time to recognize the associate(s) that provided it.... The front desk staff : Brenda, Alii and the manager Becky are extremely professional, polite and go out of their way to make the hotel feel like home with a smile and warming attitude. Becky's hotel is CLEAN, comfortable,quiet and a pleasant place to stay.. Thanks ! TEAM PBY January 23, 2015
Rated 1.0 out of 5.0 Service Reprehensible I am a longtime loyal customer of Holiday Inn and am a Ambassador Platinum Priority Club member. I have never had as much trouble at any Holiday Inn I've ever stayed in over many years as I had with this HIES. I called ahead on the day of check in to see if they had the room type that my family needed. We arrived around noon on Christmas Day, the front door was locked, and a bum was sleeping in the lobby who went to get the front desk employee to let us in. With my Platinum status, I am supposed to get an upgraded room when available. There were 3 cars in the parking lot, but I was told there were no upgrades available. Bogus! Platinum members are supposed to get a welcome gift, like bottled water or cookies- that didn't happen. We got in the room to find the bed was worn out and you rolled to the middle, so we had to get and extra rooms to accommodate our family .A different front desk person check us in and there was not an up grade . I asked to speak with the manager, who was not available and no way to reach her. The district manager was unreachable, but they had a phone number of the owner company. I left a message to speak with someone over the HIES staff and nobody ever returned my call. I was not given a late checkout, which is also offered to Platinum members. The maid were in our room before we could check out and started rummaging through our things. All in all this was a nightmare experience with Holiday Inn. January 23, 2015
Rated 4.0 out of 5.0 by Very good for families This is a great place to take your kids for a nice break from it all. The rooms on the lower floor seem to be worn, we were on the second floor and the room was really nice. The couple we were with requested a suite, they were on the 1st floor, and the room was worn and not as nice as our standard room on the 2nd floor. She paid quite a bit more for her room, so she requested a room on the 2nd floor. It was much nicer. This is a very family oriented place, so if you are a couple looking for a quiet getaway this is not the place for you. But for families, a great place to go. The gal at check in was super nice, she was there the next morning as well and still had a smile! The front desk manager seemed overwhelmed and was cross when the couple with us requested the room change. It was a holiday and was very busy, but her demeanor was less than friendly. I thought the breakfast was great. Overall I would recommend this hotel and we would stay here again with our grandkids. January 8, 2015
Rated 5.0 out of 5.0 by Great breakfast! Great indoor pool! The breakfast was probably one of the best ones that I have seen in all of my years of traveling. The hotel has also set aside a large enough room to accommodate all of the guests that want to eat where the food is served. The indoor pool, hot tub and water park are also a great feature for this hotel, especially for Salt Lake City in the wintertime. The hotel staff were extremely helpful and friendly. January 5, 2015
Rated 5.0 out of 5.0 by Fun For Family We had a fun time staying at this hotel. There are plenty of activities to keep you busy. The swimming pool and slide was super fun! There is a game room, but we didn't get to it before it closed. The breakfast was yummy, and there were lots of choices. The hallways of the hotel needed to be vacuumed, they were pretty dirty. Our room had a chair in it that was soiled, so we didn't use it. The beds were comfortable and we all slept well. January 2, 2015
Rated 3.0 out of 5.0 by overnight with grandkids Was unawear that the pool would be closed for maintainance, could have sent email about this when I booked January 1, 2015
Rated 5.0 out of 5.0 by Fun Place for Families Great place for families. The breakfast is great and the pool is amazing! December 30, 2014
Rated 5.0 out of 5.0 by Great room and excellent guest service This hotel was a great value. The rooms were clean and spacious. The staff at the front desk went out of their way to make our stay enjoyable. I would recommend this hotel to anyone. I will stay here again. December 27, 2014
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