Rated 4.3 out of 5 by 144
Rated 1.0 out of 5.0 by barronb50 Terrible experience
After having to deal with the SLC traffic on the way in, we did not need a bad experience at our hotel. But there was little good for us at this location, a terrible disappointment, as we stay frequently at Holiday Inn Express. The hotel is set back from Deck Lake Road, and there were no signs on Decker Lake Road indicating the direction to the hotel. The staff practically ridiculed us because we had a problem finding them. The ice machine nearest our room was broken. We had a problem with the exercise equipment. There was only one computer available; the other one wasn't logged in, and the front desk people didn't seem to care. There was an annoying need for keys everywhere we went in the hotel. The breakfast was mediocre at best. Only fat-free milk was available, and the decaf coffee dispenser didn't work at all. The loud air conditioner outside our room and the noisy refrigerator inside our room kept us awake most of the night. There were three points of salvation -- nice shower, plenty of mirrors (including a magnifying one), and great cookies! We definitely won't stay here again!!
September 23, 2014
Rated 4.0 out of 5.0 by John300 Good overall value
Facilities appeared clean and well kept. Front desk staff was professional and check in was fast. They had some good dinner suggestions. Room was clean and was supplied adequately. Needed extra towels and they were promptly delivered. Good mattress and cool ac provided for a good sleep. Will stay again when in town.
September 22, 2014
Rated 5.0 out of 5.0 by zezer Awesome new property
Very clean and modern new property. Loved the "find and grins" water park. Don't get out to Salt Lake City often, but if I do come back, there is no question that I will stay here again. Attentive and friendly staff. Overall, this is a well run property that focusses on customer service.
September 22, 2014