Rated 4.0 out of 5 by 132
Rated 5.0 out of 5.0 by Mark230 Easy place to stay
It was fine. Hotel was clean and easy to find . Parking was more than adequate. If I were in the area again I would go back.
August 8, 2014
Rated 1.0 out of 5.0 by Rower Noisy room
There was a noisy a/c on the roof outside my room, the staff use loud walkie-talkies in the corridors and we were given a different type of room from the one we requested.
August 5, 2014
Rated 5.0 out of 5.0 by Godzuki My staff in Philly
Great location for quick and easy access to Philly. Great location for runners -- very nice trail nearby.
August 4, 2014
Rated 5.0 out of 5.0 by Ronald 46 Friendly staff
Stayed for three nights and was greeted by the staff in a friendly manner at each time I would stop and ask for information regarding directions to different locations I was interested in. Only a short time to downtown Philadelphia and plenty of free parking . Shopping is just across the street, with gas stations only a few blocks away.
July 29, 2014
Rated 4.0 out of 5.0 by Mr.Ted E. Bear banquet staff for family reunion were great
Was here for my family reunion and staff, especially from the banquet department were excellent. The hotel allows pets but you did not get any odors or pet hair in your room. Only issues were, i was near the elevator which i heard a few times during the night and the housekeeper has to be a little more attentive. A torn cleaning rag was left on the coffee table when room was finished.
July 27, 2014
Rated 5.0 out of 5.0 by Beaufort Great Conference Location
All of our conference needs were met and our guest had a great time.
July 24, 2014
Rated 5.0 out of 5.0 by pattu74 Over all very good stay
really nice place to stay on your trip to Philadelphia.
July 18, 2014
Rated 5.0 out of 5.0 by culinaryrob father and son
great location close to a lot of shopping Red hot & Blue was very nice food and service
July 18, 2014
Rated 3.0 out of 5.0 by APriorityClubMember Priority Club Member
I called the hotel and when the person that I spoke with could not resolve my issue, I requested a call back from the manager whom I was told was away. The manager never called me back. He/She did not think I was important enough to be called back
July 17, 2014
Rated 5.0 out of 5.0 by marucapr Great Hotel to stay
recently stayed here for a family vacation... rooms were neat, towels in very good condition. Common areas impeccable, highly recommend it!
July 10, 2014
Rated 4.0 out of 5.0 by cydweb Good experience
Overall, we had a very good experience at this hotel.
July 10, 2014
Rated 5.0 out of 5.0 by JBandBB Very Nice!
Nicer than I expected, pet friendly yet still clean and well maintained. Hotel was great, staff great, bar
July 7, 2014
Rated 5.0 out of 5.0 by Marnita Clean, comfortable room and really friendly staff
The staff at the front desk was extremely helpful in getting us an appointment at a local auto dealership on very short notice (we were only in town for one day) to get our car air conditioner repaired. The room and the entire facility were everything we could have wanted.
July 4, 2014
Rated 3.0 out of 5.0 by CLCR Very Disappointed
Great Location, but the staff was not very friendly as they have been in the past, maybe a bad weekend! The bathroom wasn't clean and I did not want to use the glasses and have to clean the tub again with Clorox wipes. However, it a great location and I stay there in the past and the rooms are set-up for single or family with refrigerator and microwave, with is great if you have children, just old location, need an upgrades, the air condition unit very loud and the fitness area smell very bad, but if you only staying for a night, just beware, it not the best, but great location
July 2, 2014
Rated 4.0 out of 5.0 by Joe222222 Clean and Comfortable
Amenities were attractive. Staff very friendly and attentive. Minor problem was addressed in minutes.
June 22, 2014
Rated 4.0 out of 5.0 by ljsj33 above average
Above average,clean rooms,good locati. Pleasant staff,
June 19, 2014
Rated 1.0 out of 5.0 by ao266 I Didn't Get To Sleep Last night
I was given a room with adjoining door to the room of the father of the bride who had people over until 2am. The sound came right through. I call the front desk who asked them to be quiet but I finally had to knock on the door myself. The front desk was unable to provide a water glass so I had to chase one down in the restaurant. There was breakfast buffet for the guest but the front desk informed me there was none. We went to continental breakfast only to learn it was just coffee.
Everything else was fine. I don't know why they gave me that room with an adjoining door since I do not know my neighbor.
June 12, 2014
Rated 4.0 out of 5.0 by Technicalbob Holiday Inn Cherry Hill, J
Very nice place, convenient to Philadelphia and Jersey Shore.
June 11, 2014
Rated 3.0 out of 5.0 by armase Comfortable great personnel
Improve your food. Otherwise the service is aceptable. Personnel are friendly and attentive
June 10, 2014
Rated 4.0 out of 5.0 by jbs1031 Friendly staff, good location
I would stay here again. The location was convenient to Philadelphia, the hotel was comfortable and clean and my daughter enjoyed the pool while I enjoyed the availability of room service with a nice menu. The only downfall was the noise level in the hallway outside our room, which really is something you might run into at any hotel - the guests around us felt no need to respect others and were loud as they passed our room (near the elevator) at all hours of the night.
June 5, 2014
Rated 2.0 out of 5.0 by Jesslaw33 Not Satisfied
We stayed for a wedding in town. The first room I checked into one of the double beds was soaked and brown colored. The ceiling seemed to be leaking onto the bed. I went downstairs and told the front desk. They then told me they would have someone go up and check the room and if they cannot resolve the problem that they would put us in a new room. We had no time to wait due to us having to make it to the wedding on time. When we arrived later that evening after the wedding we went to the front desk and they told us they switched our rooms and put us in a new room and that we would have to switch out our own things from the old room into the new room. It was just a big inconvenience and our first room should have been checked before we checked in to avoid this whole mess. I am sure we could of stayed at a better hotel for much less.
June 5, 2014
Rated 5.0 out of 5.0 by njerseygirl Good Hotel and good service
Very nice hotel but a little hard to find at first. If you have a GPS you probably won't have any problem. We used internet directions.
Food was good but they only had breakfast on Saturday and Sunday. The Holiday Inn Express has it every day and we had hoped this Holiday Inn would do the same.
Dinner at the restaurant was really good but entertainment was very loud and it was hard to carry on a conversation.
The rooms were very comfortable but I have a bad back and the mattress was to soft for me. My Husband slept like a log.
All things considered I would stay there again.
June 3, 2014
Rated 4.0 out of 5.0 by Ballgamebabe Good price nice staff!
Enjoyed our visit, it is close to many of the sites and Campbell's
Stadium. The staff was very friendly and accommodating . We had the breakfast buffet both morning and found it to be very filling.
The rooms were adequate but the bed a little soft for my liking.
I thought the housekeeping staff could of been a little quieter at 8:00 am and they didn't need to talk out loud in the hallway.
We would definitely stay there again.
May 29, 2014
Rated 2.0 out of 5.0 Hair on the pillow
Unfortunately, when we came into the room, there was a cold cup of a Starbuck's beverage and another room key on the bedside table, and HAIR ON A PILLOW.
It took the staff about an hour to respond to our concern, and then it was the security person. He was very nice, but we wanted to get to bed early and couldn't.
The beds were comfortable, the price was high (for what we're used to with Holiday Inn Express), and the hotel didn't comp us anything.
Restaurant breakfast and waitress were both very good.
May 4, 2014
Rated 5.0 out of 5.0 by Kittycar relaxing experience
I have to come to Philadelphia once a year and I have been staying at the Holiday Inn Cherry Hill NJ everytime for the last 4 years I have had to come and when I come back next year I will be staying there again. Staff is always friendly and the rooms are comfortable.
April 30, 2014
Rated 2.0 out of 5.0 by Maineguy Poor Facilities & Service
My experience with the Holiday Inn - Cherry Hill, New Jersey was not pleasant. It started with a difficult check-in experience at 2:30 PM on a Sunday afternoon when the front desk clerk told me that rooms may not be ready. This was before she looked at her screen. The rooms were ready but there was no need to start a check-in process negatively.
Once in the room I found it to be old and outdated. The air conditioning system dated back to the 1980's and did not function. (See picture) This was reported during the first hour of my stay. Although I was told it would be fixed it was not. After l I reported it again later in the evening, after 11:00 PM, the unit was finally replaced on the second day of my stay.
The TV system does not date back as far as the original HVAC unit, only to the 1990's. Although a flat screen TV capable of HD it is connected to an old cable system with no HD signal available. The picture is too small for the screen and the resolution cannot be properly adjusted for viewing.
The lounge chairs are of the same late 20'th century vintage. (See pictures) They are so old and stained that I only used them for storage and would not sit on them.
The beds, while new materials are of an old design. The top of the mattress is less than three feet off the floor, below knee level. The same was to be said of the other rooms I saw during my stay. Although low to the ground, the bed was adequate once in it.
Bathrooms do not have exhaust fans so it is impossible to use the mirror after a shower. The bathroom is designed so one cannot get into or out of the shower (or tub) without closing the door around oneself and physically touching the toilet with your legs. (See pictures) There are no doors nor shower curtains and water splashes all over the floor. Tubs are too low to be useful but high enough to get in the way.
Towel racks are not available in most rooms. Those rooms that have towel racks have them located INSIDE the shower so towels get wet. There is no place to put a towel within reach of the shower unless it is on the toilet.
Tubs are also old and cracked. There are no anti slip devices in the tub. I almost slipped and fell. When asked about it the front desk said to but a towel on the floor of the shower, a very dangerous suggestion.
The WiFi worked well and there are enough power outlets by the work desk but many of those are loose with old connections that do not hold a plug in place. There are no outlets available near the bed. There is a clock/radio of a very low quality unit with poor reception on both AM & FM. There is a refrigerator (with no freezer compartment) and a microwave.
Although at check-in I was told that complimentary coffee and tea was available in the hotel restaurant this was not true. The desk staff should better communicate with the restaurant manager. Neither breakfast nor beverages are included with rooms as one finds at so many other IHG properties.
Hotel security does not handle parking appropriately. Cars without handicapped parking placards or handicapped license plates were regularly parked in clearly marked handicapped designated spaces. When this was reported to the front desk at approximately 10:00 PM I was told someone would do something about it in the morning.
As a platinum IHG rewards member I can say that this hotel is not indicative of the high quality service found at most other IHG properties. My experience would dictate that the Holiday Inn - Cherry Hill, New Jersey should not be part of the IHG moniker. The rates are high, the service is poor and the product quality is terrible. At this point in time I cannot recommend the Holiday Inn - Cherry Hill, New Jersey nor would I plan to stay there again.
April 20, 2014
Rated 5.0 out of 5.0 by SandMak The service compensates for what the hotel lacks
Everyone at this hotel was very friendly, which I appreciated even more after a long drive and having to drive past a few times before I could figure out how to get into the parking lot from the divided highway. The bathroom is very small (door almost hits toilet when opened) but tidy. The beds were comfortable, but the room temperature was hard to control -- nothing unbearable, just had to be changed a lot.
We paid extra for the breakfast in our rate -- $10 for 2 people means you get a voucher for $20. Ironically, the buffet is about $24 for 2 people (but it does have a la carte options since it's in the attached restaurant). Just be prepared to pay more than nothing (which I thought would be the case).
We got 2 free drink vouchers at check-in, which we were really thrilled about and then forgot to use, but it was a great gesture and way to get people in the bar.
Beware if your room is on the alley side and you want to sleep in past 7 a.m., that's where employees take their smoke breaks; it sounds like they are INSIDE your room all morning, and we were over 100 feet away and up a level.
It wasn't the best room I've stayed in, but the service was some of the best. Overall, I'm satisfied.
April 9, 2014
Rated 5.0 out of 5.0 by culinaryrob over night guest
i enjoyed my stay at this hotel and i would recommend to all of my family and friends.
April 4, 2014
Rated 5.0 out of 5.0 Such a delight!
I had a wonderful stay at this hotel. I was in the area, visiting my family and could not recommend a better place. Front desk staff was incredibly friendly, room was clean and comfortable and the Red, Hot and Blue restaurant was quite a treat! All you can eat ribs on Thursday - with live music!
The indoor pool was relaxing - something that their competitor down the street does not offer.
Overall, I was extremely pleased and will be back in the future!
March 23, 2014
Rated 2.0 out of 5.0 by DMBM22 We're H.I. regulars but this stay was horrible!
First, and worst, the air conditioner didn't work. We were either really cold or hot - no in between - and we even tried moving the controller just a hair but no luck. Second, although we didn't return to our room until roughly 3:00 it hadn't been cleaned and we were exhausted from being at the hospital all day with a sick family member. When the cleaning lady finally showed up we asked to have her leave some clean towels and washcloth, shampoo and some regular coffee (only decaf was in the room at check-in). She never asked to take our dirty towels and didn't provide more coffee cups. We had to chase her down to give her the dirty towels. We didn't want them smelling up the room. We didn't think to ask for more coffee cups. Where's the hospitality? We were completely exhausted going home from two nights with sporadic and minimal sleep.
March 21, 2014