Rated 2.0 out of 5.0 by mike4150 NO HOT WATER AGAIN
My company books or sends no less than 100 rooms a year to this location. We booked 8 rooms last week and 7 of the rooms had cold water for showers. In late October we booked about 30 rooms and had the same problem. We had 3 rooms booked last night and they all ran out of water this morning!!
We will not be back until the issue with the water is fixed!!
April 15, 2013
Rated 2.0 out of 5.0 by DRPT Poor experience compared to other Holiday Inn Express
I have stayed here twice in 1 month. The treadmill in the fitness room wa broken on the first stay and still had the same broken sign on it a month later. There is also no weights, balls or mats that Inhave have used at other Holiday Inn properties.
The building is in very good shape and my room was very clean. The breakfast selection was disappointing compared to the last Holiday Inn Express I stayed at.
March 25, 2013
Rated 4.0 out of 5.0 by Seaside1 Very Clean
I stayed off an on at this hotel for three weeks on business. Very friendly staff and very clean rooms,my only complaint is that the treadmill is broken and it looks like they have no intention on fixing it. : (
March 23, 2013
Rated 2.0 out of 5.0 by Michele8747 Glad I only stayed one night
The staff at the front desk was very nice, and the Rooms seemed clean and what I needed for the duration of my one night stay. I felt the Hotel was extremely over-priced. The water in the shower would not warm up, so we were welcomed a nice cold shower in the morning, which I was not expecting, and happy about.. the two girls that worked in the Breakfast area, (that was included in our stay) seemed disgruntled and unhappy with their job. They took their time re-stocking food items, plastic ware, and napkins. guests had to search the lower drawers and cabinets themselves for forks and spoons and napkins to be able to eat. Even my young daughter noticed thier attitude problems. This was the only hotel that I could find in the town of Westfield, but in the future I would elect to book a different hotel in a different town to avoid a Morning Cold shower and attitude problems at breakfast time for an inflated price! Thanks but no thanks.
March 14, 2013
Rated 5.0 out of 5.0 by Jimmie93 great place to stay
We always stay in this H.I. Express in Westfield when we visit with our daughter who lives in the area. The best comfort and service of the hotels in this area at a reasonable. We try to stay with H.I. whenever possible.
March 12, 2013
Rated 2.0 out of 5.0 by Rick24 Lots of room for improvement
The staff at the front desk was friendly, however my room was pre-booked and typically being a Platinum member my room key and paper work is ready when I arrive. I was not greeted as a Platinum member and the front desk and to finish my paperwork and prepare a room key.
The breakfast area was very poorly stocked, the juice machine had only water in it, there was no oatmeal packets, no fruit and no coffee. There was no staff person around; I had to inquire at the front desk whom called the staff person for the breakfast area.
I had meeting to call into at 8am, I placed a do not disturb sign on the door. When the cleaning staff arrived in the hall, two of them began disagreeing about the cleaning schedule and were loud enough the parties on the other end of my call could hear them. Very unprofessional to carry out a disagreement in the hallway.
It seems that the staff could use some training.
March 12, 2013
Rated 5.0 out of 5.0 by Frieghtliner13 The reason I stay their
The Staff and Management very friendly and respectfill. The rooms that I have is very clean and comfullable. The outside and off the Hotel is Very Clean and Maintained. The Breakfast is what anybody would want when they at any Hiladay Inn and Holiday Inn Express Know matter area they stay at. I have had friends and alot off asked about staying YOUR HOTELS and tell every person at their HOTELS.
March 10, 2013
Rated 3.0 out of 5.0 by VAtraveler2013 Not the best Holiday Inn I've used
I stay at Holiday Inn Express whenever I can. They are a good value, the service is predictably good, I like the member rewards. This one though was just average. This was the first time I was not recognized as a Priority Club member (which usually includes something like a free bottle of water), the service at check-in was half-hearted (the clerk was busy flirting with another guest), and the breakfast was pretty bad. No cinnamon buns, the eggs were burned (how does that happen under a heat lamp?), there was no juice of any kind, just empty dispensers, and the selection of other items was very limited.
March 3, 2013