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Rated 4.0 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 by great service i spilled a cooler in the main area and the staff was there right away to clean up my mess July 28, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel Great Staff The hotel is very beautiful, excellent location and great staff. Junior at the FD was very friendly and very helpful... recognized me as platinum member He also gave me a very beautiful room, July 25, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Excellent quality for a reasonable cost. My family thoroughly enjoyed the experience. No problems at all! July 22, 2014
Rated 3.0 out of 5.0 by Breakfast was a disapointment Hotel was fine. Nice clean rooms. Breakfast was the only thing not up to HIE standards. No Cinnamon rolls, biscuits, or pancakes. There were only a couple of hot items, cereal, and muffins. It was not that they had run out, the warmer where the cinnamon rolls usually are was not even on. Had to go out and get breakfast. July 19, 2014
Rated 5.0 out of 5.0 by Nice, comfortable and clean hotel We stayed here for the U-Mass lacrosse tournament in Amherst. Comfortable hotel. GUy at the front desk gave us great recommendations on where to eat dinner....and was very friendly. Breakfast was good.....nothing special but good. Even with our 'group discount', thought the pricing on a Holiday Inn Express was a little high, but that is where the team stayed. Should've been priced perhaps $20 per nite lower, in reality. July 17, 2014
Rated 5.0 out of 5.0 by Nice place to stay Clean rooms / Staff was Great! / Breakfast was great July 15, 2014
Rated 4.0 out of 5.0 by AC Left On The A/C was set at 60 degrees in my room. When I walked in the room was 62, the outside temp was around 90. I turned it off and it took approximately 5 hours to get to 70. Not only is this ridiculous, it is also a tremendous waste of energy. July 13, 2014
Rated 3.0 out of 5.0 by 2 issues I have 2 main issues from the recent stay in adjoining rooms 221 and 223: -- our rooms were not serviced/cleaned on Friday July 4th -- there is no portable fridge to bring in -- it would have been nice to have a fridge for us and our kids. If HIE is going to have adjoining rooms for families, you should also provide a fridge. July 8, 2014
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