Rated 4.2 out of 5 by 160
Rated 2.0 out of 5.0 by Brooklyn911 They made it up to me, but...
First of all, I like this property. But when we visited, our trip coincided with a legion of kids here for hockey tournaments. They constantly screamed in the hallway and ran around, no parents in sight, and, sadly, hotel management was not around to stop them either. I tried to ignore this until one of the kids rapped on my door and rang the doorbell, then ran away. Finally, the kids pushed all the elevator buttons until it stopped working. A member of our party is in a wheelchair, so we were trapped for awhile on the third floor.
Finally, I'd had enough, and I contacted hotel management. They were apologetic (but the kids continued running wild.) Finally, a nice manager credited us for one night of a two-night stay. I accepted the gesture, but in the future I would suggest that those running the hotel require parental supervision of young, rowdy kids.
January 22, 2015
Rated 4.0 out of 5.0 by HockeyMom203 Nice Stay
We were in the area for a hockey tournament. Great hotel location right off the turnpike. The kids all loved the indoor pool and the breakfast was extremely convenient.
January 21, 2015
Rated 5.0 out of 5.0 by stevenme Excellent Value
I was very impressed with the Holiday Inn Express in Westfield. It had all the basics that you need including clean room, plenty of towels, free breakfast, LCD TV, and free high speed wireless Internet all at a bare bones price. I've stayed at several luxury hotels that didn't come close to the accommodations at the HIE that cost several times more. Highly recommended if you need a place to stay in the Springfield area.
January 20, 2015
Rated 5.0 out of 5.0 by cash handler good service
excellent clean room, excellent staff. Very attentive to all our customer needs. The breakfast room food was excellent. Fresh flavor and plenty to choose from. Liked everything about my staff. Staff attends to everything. Parking is convenient and great.
January 10, 2015
Rated 4.0 out of 5.0 by LaurieSings51 Visit
The hotel appeared clean and friendly. Unfortunately the pool was closed, but at least the front desk had called in advance to let us know in case we wanted to change our lodging plans. The breakfast was adequate and fresh.
The beds and pull out sofa were not very comfortable. We were able to feel the springs in both beds and the couch...made for not a very good night of sleeping.
Enjoyed using the breakfast room in the evening to play games with family members. Would have liked to enjoy the fireplace, but staff members did not know how to turn it on.
January 5, 2015
Rated 5.0 out of 5.0 by Johnthetraveller Good visit
Everything was great. Our housekeeper, Olga, was great. Will stay again.
January 3, 2015
Rated 4.0 out of 5.0 by sthoye Very Nice stay
I enjoyed a very nice night at this hotel. The breakfast the next morning was ok, it's more for children than adults I believe. The workout room has only 3 machines.... Needs more and the elliptical needs some work. Everything else was great!
December 18, 2014
Rated 4.0 out of 5.0 by momandkids2 overnight travel stay
Stopped in on my way from NY to Maine. Staff were helpful, polite and friendly. Much better than their other property we stayed at on the way home. Breakfast was great for my family but could have more choices for the gluten free people like myself. The accommodations were clean and the pool was clean, a nice bonus to unwind my car seat trapped kids!
December 16, 2014