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Rated 4.0 out of 5 by 91 reviewers.
Rated 5.0 out of 5.0 by room fne Always good. What do you want? It is a good hotel, I have used it, it is always good to stay there.. August 14, 2014
Rated 3.0 out of 5.0 by Unfriendly staff No Cinammon rolls! The young lady working the breakfast was overwhelmed. The pancake machine had problems and she put an out of order sign on it! The staff was not friendly overall. Several were around the front desk when we checked out talking, and not asked a put visit! The room and pool were nice but atmosphere was very negative! I hope this gets to the Holiday Inn website, not just to Westfield. August 14, 2014
Rated 5.0 out of 5.0 by Brand New Hotel! Perfect stay. Wish they had refrigerators in the rooms August 14, 2014
Rated 3.0 out of 5.0 by Poor service No cinnamon rolls! I was not the only one disappointed! This is a staple for Holiday Inns. No one seemed concerned. Young lady working at the breakfast was overwhelmed and not friendly. Pancake machine had problems and she just put an out of order sign on it. The breakfast was limited. Overall, the staff was not friendly or helpful! Several were standing around the front desk talking as we left and not one of them said anything to us. The room itself was good, but just not a welcoming atmosphere! August 12, 2014
Rated 5.0 out of 5.0 by Stay Here...Great place, Great rates Customer Service is the best, Breafast is highly rated. We have a special needs child and felt we were treated royally for our stay. We look forward to doing business again. August 9, 2014
Rated 3.0 out of 5.0 by 2nd stay in a week We stayed there on our way to Cap Cod and back and even got the same room 3 days apart. Problem was the 2nd stay on way home the bathroom sink, shower and toilet was all either plugged or slow draining. We were unable to flush the toilet and when I advised the desk person she just said oh sorry and didn't offer any discount or anything. These issues arose the morning of departure but something could have been done. August 5, 2014
Rated 5.0 out of 5.0 by Pleasant Surprise Top drawer. My earlier critique covers all that needs to be said. Time is precious. Busy. Sorry. August 3, 2014
Rated 2.0 out of 5.0 by disappointing I stayed one night 7/26. I was very surprised and annoyed that there was no fridge. I cannot remember staying in a chain hotel where the was no fridge ( or microwave ) I had leftovers and wine with me , and planned to go out for dinner generating more leftovers. I was told suites had fridges, but as I was a solo traveler, I had absolutely no need of a suite. I was told I could put my leftovers in the pantry refrigerator, which kept them cold but was very annoying. There is a very narrow cable channel selection; Four ESPN channels, tons of news, but no Food Channel HGTV, LMN, or Lifetime. Obviously they do not consider the female traveler. I had no 'DO NOT DISTURB" card and had to make a trip to the front desk to get one. Not a huge deal but annoying. The breakfast was a joke. No place to sit, nearly impossible to get near the "buffet", 7 or 8 people in line for the toaster, blocking the juice machine. Granted it was a Sunday morning, but these people do this for a living and should know how many guests are in residence, and what the usual pattern is. I suggest putting two toaster s and a coffee maker on a separate table and adding a communal table for solos and small parties. I f I ever stay here again ( very doubtful ) I would go to Friendly's just off the hotel property. If you don't care about a fridge and are a man into sports and news, this place would probably be okay. While this is not about the hotel per se, Westfield does not appear to have very many restaurants. I had an okay meal at a downtown place. The hotel could not be more convenient to the Pike. July 31, 2014
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