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Rated 4.2 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Excellent for the area The hotel is very convenient to I91 and I90 as well as Westfield and West Springfield. The hotel has always been clean and the staff very friendly. The rooms are always neat and clean. Never been disappointed. May 28, 2015
Rated 4.0 out of 5.0 by Always reliable I love staying at this hotel. I always get a nice quiet room and a good breakfast in the morning. They are very consistent. Room is always clean and internet works great. May 26, 2015
Rated 5.0 out of 5.0 by Great hotel I made the reservation on the 15th so we had the last room which was the handicap room. There were 3 of us with only 1 bed, the couple that checked in before me got the last roll away bed so my son had to sleep on the floor. The next morning I went to the desk and spoke with Angel and he assured me that we would have a roll away bed. When we came back in for the night, the bed was there. I just wanted to thank Angel for his outstanding customer service. It stated on his name tag that he was a trainee, what a great job the hotel staff is doing training new employees. May 23, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express is an excellent value! After a very long day traveling we were so pleased when we checked into our room. A very pleasant stay! May 21, 2015
Rated 4.0 out of 5.0 by Great Spot off the Mass. Pike I booked this hotel on points on the spot after a long day of work and things going on in the area. Curiously, I was charged on my credit card-but when I contacted the hotel and pointed out the error, the charge was promptly reversed. The hotel was a great property, although parking was a little tricky. The room was incredibly spacious, although curiously, there were not hangers or a space to hang dress wear. I think that even accessible rooms should have this option (I was dressed to the nines.) That being said, the room was incredibly spacious and beautiful. I actually had space to work at the desk and the kitchenette was nice. the staff were all cordial-I really appreciate being recognized as a Gold Member at check-in. (Looking forward to receiving my 500 bonus points!) Breakfast options were plentiful and the Great Room was very scenic. I would consider staying there again if I'm in the area-and look forward to the problems I noted being redressed. May 20, 2015
Rated 5.0 out of 5.0 by Nice place to stay Clean Hotel, Friendly staff, decent breakfast. TV channels are way to limited and par per view is way to expensive, but you don't have to rent a movie. A clean and comfortable place to stay. May 19, 2015
Rated 5.0 out of 5.0 by Clean and comfortable Our room was clean and comfortable. Comfy beds with ample pillows. We like to sleep in a cool room and there are no extra blankets in the room but when requested from the front desk, blankets were delivered to us immediately. This hotel was listed as the "official hotel" in the omnibus listing for King Oak Horse Trials on the national USEA website. I would like to have seen some rooms blocked at a special event rate as we were there for less than 12 hours and it was pricey. May 14, 2015
Rated 4.0 out of 5.0 by Clean quiet hotel The hotel felt safe due to its location. It was clean and comfortable. May 11, 2015
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