Rated 4.0 out of 5 by 91
Rated 3.0 out of 5.0 by Gregori Footsteps in the night!!
Stayed on second floor of a three story building. Could not sleep with excessive O/H noise. Continued throughout the night. Complained to the front desk but no improvement. Room was clean and the staff appeared to be efficient. But would not stay again in this Inn . Not acceptable!!!
July 31, 2014
Rated 5.0 out of 5.0 by kensr great service
i spilled a cooler in the main area and the staff was there right away to clean up my mess
July 28, 2014
Rated 5.0 out of 5.0 by wow beauty Beautiful Hotel Great Staff
The hotel is very beautiful, excellent location and great staff.
Junior at the FD was very friendly and very helpful...
recognized me as platinum member
He also gave me a very beautiful room,
July 25, 2014
Rated 5.0 out of 5.0 by MMCP Excellent Hotel
Excellent quality for a reasonable cost. My family thoroughly enjoyed the experience. No problems at all!
July 22, 2014
Rated 3.0 out of 5.0 by Dawgsfan Breakfast was a disapointment
Hotel was fine. Nice clean rooms. Breakfast was the only thing not up to HIE standards. No Cinnamon rolls, biscuits, or pancakes. There were only a couple of hot items, cereal, and muffins. It was not that they had run out, the warmer where the cinnamon rolls usually are was not even on. Had to go out and get breakfast.
July 19, 2014
Rated 5.0 out of 5.0 by laxer mom Nice, comfortable and clean hotel
We stayed here for the U-Mass lacrosse tournament in Amherst. Comfortable hotel. GUy at the front desk gave us great recommendations on where to eat dinner....and was very friendly. Breakfast was good.....nothing special but good. Even with our 'group discount', thought the pricing on a Holiday Inn Express was a little high, but that is where the team stayed. Should've been priced perhaps $20 per nite lower, in reality.
July 17, 2014
Rated 5.0 out of 5.0 by boomerbtr Nice place to stay
Clean rooms / Staff was Great! / Breakfast was great
July 15, 2014
Rated 4.0 out of 5.0 by JP3inCT AC Left On
The A/C was set at 60 degrees in my room. When I walked in the room was 62, the outside temp was around 90.
I turned it off and it took approximately 5 hours to get to 70. Not only is this ridiculous, it is also a tremendous waste of energy.
July 13, 2014
Rated 3.0 out of 5.0 by Rhino12 2 issues
I have 2 main issues from the recent stay in adjoining rooms 221 and 223:
-- our rooms were not serviced/cleaned on Friday July 4th
-- there is no portable fridge to bring in -- it would have been nice to have a fridge for us and our kids. If HIE is going to have adjoining rooms for families, you should also provide a fridge.
July 8, 2014
Rated 4.0 out of 5.0 by LoriHE Comfortable and Large Room
Hotel was great, only complaint was that the room was cleaned when I returned late at night, Otherwise the room was comfortable and large.
July 4, 2014
Rated 5.0 out of 5.0 by Chelle9999999 Great value - Excellent hotel
Comfortable beds. Good linens and products. Clean hotel with friendly and helpful staff.
July 4, 2014
Rated 3.0 out of 5.0 by greg1020 Costs too much for what you get
My Wife, kids and I stayed here on a week day for one night. We have a suite that was very nice with a lot of room for the kids to move around. We were next to the elevator, but did not here any noice from outside the room. Breakfast was okay, but they ran out of things and it took awhile to make more. Overall a good hotel, except a suite on a week day should not have cost as much as it did. That would be the biggest complaint.
June 30, 2014
Rated 5.0 out of 5.0 by shsp GOOD PLACE TO STAY
GREAT STAFF, CLEAN,COOL ROOMS. WE WILL STAY HERE AGAIN.
June 26, 2014
Rated 5.0 out of 5.0 by MarcoDiana Wonderful Staff
We were on a family road trip to New England. We had planned to go to Six Flags and had not purchased tickets yet. The price for tickets at the hotel was a great bargain, but it was raining on the day we wanted to go so we did not purchase the tickets. The woman at the front desk was patient with us as we asked questions and tried to make up our minds. I also used the business center to print something and she came to check on me when she noticed I had moved to the other PC when I couldn't get the printer to work.
The location of the hotel was a little out of the way for our purposes, but that wasn't a big deal. Jumping on the highway was relatively easy, but we took the back roads for most of our excursions.
June 24, 2014
Rated 5.0 out of 5.0 by N0RMC Stop Over
Stopped over at Westfield on our way to visit our daughter in Vermont. Had a great stay in a really great hotel!!
June 24, 2014
Rated 4.0 out of 5.0 by Jazziejam93 Good, but a little too expensive
I like this Holiday Inn. Great parking, great location, plenty close by for eating and drinking. Rooms are clean, people are nice. The only reason I rate a 4 is the cost is not in line to make this a good value.
June 24, 2014
Rated 5.0 out of 5.0 by AZgirlinNYworld Friendly staff, clean hotel
Everyone was very helpful and attentive….my room was exactly what I had hoped for- clean, quiet, and not too close to the elevator!
I highly recommend this Holiday Inn!
June 21, 2014
Rated 4.0 out of 5.0 by edandre Westfield HI
Really nice overall. Clean and comfortable. Be sure to ask for a room NOT next to other guests rooms if there's space, walls are paper thin.
Breakfast was surprisingly good and had nice variety for a self service approach.
June 18, 2014
Rated 5.0 out of 5.0 by City Gal Spacious room
For a first time visit to the area, staying at the Holiday Inn was a great addition to our short time there. We are a family of 4 and booked the suite which gives you additional footage, which was great and at an affordable price.
June 16, 2014
Rated 5.0 out of 5.0 by FITZ135 New hotel with comfortable accomodations
This hotel is the best place to stay in the area. It is conveneient to the Mass Pike (I-90) as well as services and other businesses in the City of Westfield.
June 10, 2014
Rated 5.0 out of 5.0 by SEP455 Five Star
Exceptional accommodations exceeded my expectations. Highly recommend. Excellent restaurant nearby too.
June 9, 2014
Rated 4.0 out of 5.0 by Roadqueen53 Sweet Suite
Upgraded to a lovely suite. Spent 3 nights here. Kudos to the houskeeping staff. Excellent job on keeping all neat & clean. Only problem (as in most HIE's, I find) was the air conditioner. Very loud & just could not keep a consistent temperature. Either too hot or too cold. Breakfast was standard HIE fare. May be getting jaded from too much travel but would love to see some variety in breakfast choices. Have been staying here ever since they opened & will definitly be back when I'm in the area.
June 9, 2014
Rated 5.0 out of 5.0 by grp1 Friendly, Clean and Good Value
Friendly staff and clean overall. Excellent veterans discount.
June 3, 2014
Rated 3.0 out of 5.0 by Florida BonBon Comfortable bed and good size room
This facility was not up to the excellent standard we have come to expect at Holiday Inn Express. There was no microwave or re-
frigerator in the room (we needed to keep medicine cool) and the television selection was limited. The carpet needs cleaning or replacing. The attendant at the breakfast bar may have had a language problem, but we could not even get a smile or a good morning. Maybe nothing major, but it is the attention to the details that make for a positive experience.
June 2, 2014
Rated 5.0 out of 5.0 by jmhg2403 Excellent overall
The breakfast was great, the pool was warm and relaxing and the hotel rooms were clean and inviting!
June 2, 2014
Rated 5.0 out of 5.0 by don58tel Great stay
We found our hotel easily at the exit of the turnpike. Our reservations were correct and we walked into a well appointed room , very clean and comfortable. We had breakfast both days , it was kind of crowded and the attendants had to keep up with keeping the food stocked but other than that the food was good. We tried out the swimming pool and found it was a pleasant past time for my granddaughter. I would use this Holiday Inn again because it was just right.
May 31, 2014
Rated 5.0 out of 5.0 by Steve15407 5 Star Rating
Don't know why this hotel gets less than 4 stars. Its Clean, Quiet, and Comphy. Restaurant tip: check out Westwood. This Hotel gets my 5 Star rating at 4 star prices.
May 29, 2014
Rated 5.0 out of 5.0 by DickT Comfortable & Conveinent
This was not my first stay at the Westfield property, nor will it be my last. Great room, friendly staff and plenty of breakfast choices.
May 12, 2014
Rated 4.0 out of 5.0 by Hchy Fairly consistent HIE
When I travel for business, I always chose a HIE if it is available in part because they are so consistent with regards to amenities and quality of service, so the value is generally good. This particular hotel was located conveniently to the work location. The facility was relatively new and well maintained. The room was clean, and the bed comfortable. Pretty quiet at night so I slept well. The fitness room was ok, a treadmill, eliptical machine and stationary recumbent bike, each had its own tv, but the one on the bike wasn't working. Pool seemed ok, but I didn't use it. The breakfast was the standard fair, but two mornings there was no fruit available, and they ran out of coffee two out of three mornings. No one recognized me as an Honors member when I checked in, and I had to wait both at check in and check out for someone to manage the process, as the only person at the desk was on the phone, for a long time and didn't even make eye contact with me and act as if they recognized the inconvenience.
May 4, 2014
Rated 5.0 out of 5.0 by mark46577 underrated
I don't understand why the hotel rating is not much higher. The staff was very nice. The rooms are beautiful and spotless.
March 1, 2014