Rated 2.0 out of 5.0 by mllcll lack of ammenities
front desk indifferent
when asked if there was complimentary coffee available upon our check in, she commented, there is a coffee maker in your room,
not welcomed as priority member,
pillows extremely uncomfortable
breakfast person inattentative
heating not sufficient
February 1, 2013
Rated 5.0 out of 5.0 by DBMC Perfect stay
Everything was great. Clean building inside and out. friendly and helpful staff. Excellent pool.Spaciousand clean room. Bathroom very clean. Great recommendation for dinner at Westwood. 10% discount for staying at the hotel. Great value all around. Breakfast average but nice to have when you are up early to get out on the road and do not have to make a stop or spend any money
January 15, 2013
Rated 5.0 out of 5.0 by NOTIMELBG FIRST TIME STAY
I ALWAYS STAY AT H.I. EXP HOTELS AND LOVE THEM! VERY NICE DESK STAFF AND LOVED THE DECOR. SENT PICS OF THE FISH AND MY UPGRADED SUITE. THANKS SO MUCH!
BREAKFAST WAS SUPER AS ALWAYS. EVEING FRONT DESK WOMAN WAS VERY NICE AND HELPFUL WITH DIRECTIONS. I'LL BE BACK WHEN MY WORK IN N.E. BEGINS MID MARCH.
December 23, 2012
Rated 4.0 out of 5.0 by Dan1515 Rooms are updated and clean. The staff is friendly and helpful!
Rooms are updated and clean. The staff is friendly and helpful!
The bed was comfortable. Nice Pool area. I would definitely
recommend this hotel!
December 7, 2012
Rated 4.0 out of 5.0 by Fireball1 Great Room..nice hotel
The hotel is new and just fine for an overnight
stay. The only thing I REALLY DID NOT
care for was the buffet breakfast served on
all disposable flatware and dishes. UGH!!!!
With so many hotels being "green" this seems
so counter-intuitive as to how a hotel chain should be in this day and age. What's wrong with hotel white dishes? Put a dishwasher in the serving room. It would really add a nice touch to the hotel stay and not make it feel so campy.
December 6, 2012
Rated 3.0 out of 5.0
by WA740a Sub-par for a Holiday Inn Express
Holiday Inn Express has always been good to me. The front desk staff and managers were great. The management took care of the issues below. I want to make that clear.
The food service in the morning was very slow. Fruit was not very fresh and it was not stocked in a timely manner. I always have a banana for breakfast. The was no fruit for over 15 minutes. I went to the back and asked for 2 bananas. One was so brown I had to throw it away. Other patrons had to ask for bacon. It was not that busy.
I am going to post a picture of the "Mystery Stain" on the comforter. How did the service staff not see it?
November 21, 2012
Rated 3.0 out of 5.0 by Karyn Staff Issue
Our family enjoyed so many things about the hotel except we carried in our cat when checking in, knowing many other Holiday Inn allow pets yet when checking in, we were not notified that there would be a $150 fee if we brought our cat in to our room! We are very disappointed that the staff person did not make this known to us.
When I realized we were charged once I arrived home, as I had paid cash for the rooms, I contacted the manager yet she did not return my call. I then notified the corporate offices and they shared the manager would contact me within 24 hours...it has been 3 weeks with no communication.
After driving 1800 miles and selecting Holiday Inn Express as our destination along the way, I will rethink that for our next trip.
November 19, 2012
Rated 5.0 out of 5.0 by TomIngrid Tara Run
We stayed two nights and could not have been happier we chose this property.
November 18, 2012
Rated 5.0 out of 5.0 by smithmyles relocating uisness
Arlee was very helpful in helping set up an acct for my upcoming visits.In fact I have two employees staying there tonight.Look forward to future stays.Col M A Smith
November 15, 2012
Rated 4.0 out of 5.0 by jamm Another Comfortable Experience
This location is a frequent stop for me and has served me well with comfort and the right amenities. I look forward to my visits with this hotel.
November 14, 2012
Rated 3.0 out of 5.0 by Frank50 inadequate directions given by clerk, breakfast starts late, no coffee avail. at check in, cost of stay is doubled
On my way to the hotel, I called the desk clerk to verify the location and where I can park my semi-truck. Her directions were vague and incorrect. The location of the hotel does not match the address on my GPS. I always stay at Holiday Inn Express for my work. I was very disappointed that this location does not start their breakfast buffet until 7:30am (I always have to get started before that time), however, on this day I was there at 7:30am and the breakfast buffet was not ready. This was very disappointing. Also, at my check in time, there was no coffee available. One addtional mention; the cost of my one night stay was doubled compared to my next nights stay at a Holiday Inn Express in Northeast, PA.
October 27, 2012