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Rated 4.3 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by Great weekend stay It was a weekend with lots of events in the area for parents at local colleges. This was a great place to stay for this purpose. A nice comfortable room to come back to after a full day visiting Smith College. The breakfast in the morning was a great bonus to get us going for the full day of events. While it was not real close to where we went everyday it is a hotel that we would use again as the accomodations were great. November 7, 2014
Rated 5.0 out of 5.0 by UTA Weekend Hotel is the contract accomodations for local Air National Guard Base. Very convenient and cofortable. Also great when visitng that part of the state for vacation. November 6, 2014
Rated 4.0 out of 5.0 by convenient for a weekend We stayed for 2 weekend nights. The hotel has no New England charm wahtsoever, but was clean and felt safe. The room was large and comfortable with a good bed and desk, an easy chair, adequate wifi, and a big and modern bathroom. The hot buffet breakfast was tasty if uninspiring, but some of the dishes were not replaced in a timely manner. The only other problem was that the noise levels were extremely high, especially near our room, which was next to the elevator. This was due to the fact that sports teams and large numbers of sports fans were staying there that weekend, and they tended to be quite loud. November 6, 2014
Rated 4.0 out of 5.0 by Nice place to stay but pricey. My family enjoyed our stay at the Westfield MA Holiday Inn but we only spent one night there ,a total of about 12 hours there including sleep and I felt the rate was a little extreme.Maybe its the location but I have stayed at many hotels in the the country and found the expensive one to be in real tourist type areas.Westfield is not one of those areas in my Book.The only other issue was the fact that breakfast is at a later time on the weekends.We would have liked a nice hot breakfast before headed out and at 6:50 that morning there was no sign of that.I guess 7 am means 7am.Other than that the hotel was nice and very clean and it was a nice stay. November 4, 2014
Rated 5.0 out of 5.0 by Clean and Convenient Hotel was clean and in good repair. It was also convenient t the Mass. Turnpike. November 3, 2014
Rated 4.0 out of 5.0 by rev The hotel was clean and staff was pleasant. The grounds around the hotel were less than desirable. October 30, 2014
Rated 3.0 out of 5.0 by short stay only I would definitely NOT advise a stay of more than one (1) night at this hotel. No microwaves or refrigerators make longer stays uncomfortable. The breakfast offered here was cold, and the machine used to make pancakes was broken for my entire 5 night stay. On the plus side, the staff was friendly, courteous, and knowledgeable. October 29, 2014
Rated 5.0 out of 5.0 by Excellent value and comfort We pulled in very tired after driving straight through for several hours. No reservations and were choosing between the Holiday Inn Express versus the competitor nearby. The competitor looked in disarray and was not well lit. Appeared to be close to interstate and likely very noisy so we chose the HIE. Great choice. The room and facilities were extremely clean and comfortable. Property was well lit and we felt secure at all times. The quality of the breakfast was excellent however the choices were average. In fact we commented on how the room we had here at the HIE was much better than the one we had two weeks ago at a major attraction in Florida with 5 or more parks and known for superb service. ( without naming names you should be able to figure out which resort this would be ) It would be hard to imagine how anyone would be disappointed with a stay at this Holiday Inn Express. October 28, 2014
Rated 5.0 out of 5.0 by Awsome rooms and decore Really nice hotel, great water preasure in the shower, very comfy furniture, love the desk chair. Very high class filling.. October 27, 2014
Rated 4.0 out of 5.0 by Air conditioner Fan had a slight squeal. Overall, good property. I've stayed at this property prior, but did not realize it had a sauna in the pool area...very enjoyable after the workout. October 27, 2014
Rated 5.0 out of 5.0 by A great stay! We stayed at this hotel as a quick overnight of a two day driving trip. The front desk staff was very knowledgeable and friendly, the room was clean and comfortable and we enjoyed the breakfast options, although the hot foods were a bit cool. Overall a great stay! October 22, 2014
Rated 3.0 out of 5.0 Decent Hotel The hotel is exactly what one would expect from a Holiday Inn Express. Access to highway was excellent. Rooms were large and clean. Breakfast was typical but the attendant was lax in her duties. October 22, 2014
Rated 4.0 out of 5.0 by guest wedding stay felt that the towels should have been replaced with fresh linens. They were hung up but were still damp (including the bath mat from the previous day. Also shampoo had run out. I realize that we could have made a phone call and had the fresh towels brought up to the room, but when you are about to step into the shower when the discovery is made, it is not the best time to make a phone call. October 14, 2014
Rated 4.0 out of 5.0 by Quick and Convenient I only stayed here one night for a trip to the big E. Although it was about 20 minutes from the venue, I'm glad I stayed here as there was a country feel rather than a city. There were a couple of chain restaurants within close proximity and we decided to go to Applebee's for late night appetizers because there was no selection on the TV to watch. The front desk associate was extremely nice and very polite. October 12, 2014
Rated 5.0 out of 5.0 by comfortable bed the times that I have stayed in the hotel have been real nice . The workers are always in a good mood when I check in October 11, 2014
Rated 5.0 out of 5.0 by Visit V/Good this survey was fine until I had to write a review with at least 50 characters long. After hours and hours traveling we both would have loved a Jacuzzi. We also noticed that there was no blankets in the bedroom. Plus the walls are pretty thin where as you can hear almost everything said and/or done. October 9, 2014
Rated 5.0 out of 5.0 by Fantanstic Porperty Excellent facility, location and staff. Breakfast variety and quality excellent. October 2, 2014
Rated 5.0 out of 5.0 by Convenient Location The hotel was convenient for our needs and was more than adequate for the time we were there. October 2, 2014
Rated 4.0 out of 5.0 by Nice Hotel The rooms were clean and spacious. The breakfast was mediocre. September 25, 2014
Rated 5.0 out of 5.0 by Great Office Chair and extra clean room Compared to my stay at other hotels. The first thought I had when I opened the door to my room wow this is nice. I was pleasantly surprised. September 20, 2014
Rated 5.0 out of 5.0 by Great Room and Staff Enjoyed a nice evening at this Express. The Staff was very nice and the room was super clean and large but the best part was the IHG Rewards Club recognition. I went from a standard room to a really nice suite with a sofa bed pull out with kitchenette...the works. We were happy. September 15, 2014
Rated 5.0 out of 5.0 by spacious room great breakfast We arrived late in the evening after calling the hotel from the road. The staff was friendly and helpful. The room was very clean and comfortable. The bathroom was spotless. We enjouyed a full breakfast after a very restful sleep. September 12, 2014
Rated 5.0 out of 5.0 by my stay at holiday inn express westfield mass i liked that the same staff was working there, and he remembered us, i also liked staying on the first floor, 1st time doing that, and i hope to get the 1st floor for now on, the place was very clean, in my room and the halls, the carpets were very clean, and it wasn't busy to make you dizzy, and seconds off the mass pike September 11, 2014
Rated 5.0 out of 5.0 Great Service Great hotel, comfortable, clean rooms. Great Staff always looking to help. September 10, 2014
Rated 5.0 out of 5.0 by HI Express - Nicer than the rest In Westfield there is nowhere else to stay close to the HI Express September 8, 2014
Rated 5.0 out of 5.0 by business trip I like Suites in general. This one was very comfortable and close to our area of business. Wonderful mattress. Breakfast OK. Coffee very good. Don't know if coffee was available all day or what the"ice and stuff" accessability was. September 8, 2014
Rated 4.0 out of 5.0 by Guest room recommendation The recommendations I would have would be to improve internet quality, tv channel selection, and having a mini bar refrigerator in the guest room. September 5, 2014
Rated 5.0 out of 5.0 by Roadside stop Very quiet, clean, comfortable room. Front desk staff very friendly and helpful. September 2, 2014
Rated 5.0 out of 5.0 Excellent Accomadations This hotel was easily found off the pike. Personnel were friendly and professional. The room was comfortable, clean, neat, and relaxing. The bed was very comfortable and the pillows a good choice. The breakfast was adequate, tasty, good choices, clean and neat area. I would recommend this hotel for both business and leisure. September 2, 2014
Rated 5.0 out of 5.0 by WestfieldMA Nice property and easy access to site, Nice rooms and quiet. September 2, 2014
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