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Rated 4.2 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by Great Room and Staff Enjoyed a nice evening at this Express. The Staff was very nice and the room was super clean and large but the best part was the IHG Rewards Club recognition. I went from a standard room to a really nice suite with a sofa bed pull out with kitchenette...the works. We were happy. September 15, 2014
Rated 5.0 out of 5.0 by spacious room great breakfast We arrived late in the evening after calling the hotel from the road. The staff was friendly and helpful. The room was very clean and comfortable. The bathroom was spotless. We enjouyed a full breakfast after a very restful sleep. September 12, 2014
Rated 5.0 out of 5.0 by my stay at holiday inn express westfield mass i liked that the same staff was working there, and he remembered us, i also liked staying on the first floor, 1st time doing that, and i hope to get the 1st floor for now on, the place was very clean, in my room and the halls, the carpets were very clean, and it wasn't busy to make you dizzy, and seconds off the mass pike September 11, 2014
Rated 5.0 out of 5.0 Great Service Great hotel, comfortable, clean rooms. Great Staff always looking to help. September 10, 2014
Rated 5.0 out of 5.0 by HI Express - Nicer than the rest In Westfield there is nowhere else to stay close to the HI Express September 8, 2014
Rated 5.0 out of 5.0 by business trip I like Suites in general. This one was very comfortable and close to our area of business. Wonderful mattress. Breakfast OK. Coffee very good. Don't know if coffee was available all day or what the"ice and stuff" accessability was. September 8, 2014
Rated 4.0 out of 5.0 by Guest room recommendation The recommendations I would have would be to improve internet quality, tv channel selection, and having a mini bar refrigerator in the guest room. September 5, 2014
Rated 5.0 out of 5.0 by Roadside stop Very quiet, clean, comfortable room. Front desk staff very friendly and helpful. September 2, 2014
Rated 5.0 out of 5.0 Excellent Accomadations This hotel was easily found off the pike. Personnel were friendly and professional. The room was comfortable, clean, neat, and relaxing. The bed was very comfortable and the pillows a good choice. The breakfast was adequate, tasty, good choices, clean and neat area. I would recommend this hotel for both business and leisure. September 2, 2014
Rated 5.0 out of 5.0 by WestfieldMA Nice property and easy access to site, Nice rooms and quiet. September 2, 2014
Rated 4.0 out of 5.0 by Westfield Holiday Inn Express Good location on Mass Pike after nine hours driving from Cleveland. Clean rooms and courteous staff. Plenty of restaurants nearby. We like Westwood Inn just down the street. August 31, 2014
Rated 5.0 out of 5.0 by Excellent Stay I had a wonderful stay at the Westfeild Hilton. Everything was perfect at this location. August 27, 2014
Rated 5.0 out of 5.0 by The place to stay! Staff were pleasant and patient to our needs. The hotel was very clean and family oriented. The breakfast was very satisfying. August 27, 2014
Rated 5.0 out of 5.0 by Rest and relaxation This hotel is very clean and comfortable and in a great location. August 27, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Very clean and comfortable Excellent breakfast Beds were comfortable and easy to sleep August 26, 2014
Rated 5.0 out of 5.0 by TV and lack of a fridge TV channels are very poor. Most hotels of this quality at least have a working PBS station! A mini fridge would have been nice as we stayed 5 days and had to keep making trips to the ice machine for the cooler. Other than those two complaints it's a great plav=ce to saty and I will be back. August 25, 2014
Rated 4.0 out of 5.0 by Highly recommend this hotel -- staff (Lizzette) awesome We stayed three nights at the Holiday Inn - Westfield, during our New England trip last week. I called the hotel from the HIEx in Plainfield to make another reservation and Lizzette took my call. She promised to make sure we had a great room and took the time to answer my questions in regard to nearby restaurants, etc. Her politeness and concern were really appreciated. We'll stay at this hotel again on our next trip. Lizzette's professionalism is one of the reasons we are Priority Club members. August 25, 2014
Rated 5.0 out of 5.0 by Great place to stay. Clean room/suite and great service. For our visit in August of 2014, the hotel looked brand new from the outside and as well on the inside. There is a great fish tank in the lobby that the kids enjoyed. The suite was just perfect for 3 adults and 2 kids, one child sleeping on the pull out couch. The kids enjoyed the pool, this was a great overnight stay on our way to Maine. August 25, 2014
Rated 5.0 out of 5.0 by Westfield State University I've stayed at this Holiday Inn Express and have always had a pleasant experience. August 25, 2014
Rated 5.0 out of 5.0 by Great Stay! Thank you so much for providing such good service and comfortable stay! Special thank you to Junior ... He was respectful, kind, so helpful and welcoming! Also the complimentary breakfast was delicious, the area was clean and inviting... Great service! August 21, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Beds were comfortable, breakfast great, clean room, soft towels. August 21, 2014
Rated 5.0 out of 5.0 by good service and breakfast excellent clean room, good service, accommodating at the front desk, coffee in room excellent, could have had a tv guide in the room for the TV. Shower was clean, and the towels were excellent. Easy to get to, and staff very accommodating. I would stay here in the future. Staff will do anything to help the guest feel comfortable. August 21, 2014
Rated 5.0 out of 5.0 by Wedding Weekend I recommend this hotel, the staff was very attentive to our needs. My sons really liked the fish in the lobby. For a Holiday Inn, this hotel was a very great decision as there were very few options. August 21, 2014
Rated 5.0 out of 5.0 by Clean The hotel was clean and modern. The front desk staff was friendly and the cleaning crew did an excellent job. August 19, 2014
Rated 5.0 out of 5.0 by Goo choice The hotel is what's expected for a Holiday Inn experience. Consistant. August 19, 2014
Rated 4.0 out of 5.0 by Good location to 90 Expressway Air conditioner was colder than the numbers indicated. Check your bill they charge more for some days August 19, 2014
Rated 4.0 out of 5.0 by Westfield Holiday Inn Express We stayed at this Express when it was brand new, several years earlier. It was great to come back and find the hotel in the same great condition it was the first time we stayed and that the hospitality of the staff was still superior. August 19, 2014
Rated 5.0 out of 5.0 by Great Breakfast and Hotel Location If you traveling through New England/New York... a great place to stop and rest. August 17, 2014
Rated 5.0 out of 5.0 by room fne Always good. What do you want? It is a good hotel, I have used it, it is always good to stay there.. August 14, 2014
Rated 5.0 out of 5.0 by Brand New Hotel! Perfect stay. Wish they had refrigerators in the rooms August 14, 2014
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