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Rated 4.2 out of 5 by 191 reviewers.
Rated 4.0 out of 5.0 by Breakfast lacking. I was mostly disappointed with the fact that the breakfast was served on very cheap and flimsy paper plates. Styrofoam or heavier duty plates such as chinet would have been much better. July 3, 2015
Rated 4.0 out of 5.0 by Typically very good The thing about Holiday Inn is that it's predictable. Always good without being ostentatious. I know the rooms will be clean, fresh towels, and as comfortable as possible. To be sure, some of the mattresses have seen better days, but that's not typical. Usually, I can get a good night's sleep and be prepared to meet the new day. Accordingly, when I have fluid travel plans and haven't made reservations, I'll let my GPS do a search for Holiday Inn Express units where ever I decide to stop. Sometimes, that's not wise and everything is full, but that's the chance you take. Usually I can find a place, it's predictably comfortable and I can get the rest I need to continue the next day. It ain't the Ritz but you can afford it. July 3, 2015
Rated 5.0 out of 5.0 by Comfortable and accommodating Stayed for 3 days with a party of 12 people in two rooms, and there was plenty of space to accommodate everyone. The breakfast alone was amazing! would stay at this hotel again, absolutely! June 26, 2015
Rated 2.0 out of 5.0 by front desk when we arrived on a Sunday afternoon, the front desk staff did recommend a restaurant downtown call the Tavern which was an excellent place to eat for dinner. June 19, 2015
Rated 4.0 out of 5.0 by Overall Good Stay Stayed for a few nights recently and overall, it was a good stay. Was welcomed at the front desk at check in was immediately made to feel welcome. I stayed on the third floor and it was fairly quiet. Upon entering the room, it was clean and neat but the decor needed some TLC, as it was a little beatup. Being a newer hotel, I was surprised to see this, in all honesty. Further, for the price one is paying for a night, they could spend a little money and put higher quality and looking decor as well. Throughout my stay, the only interaction with staff was when leaving and entering the lobby in the morning and afternoons and they weren't very friendly. Upon leaving, the housekeeping was equally unfriendly. Besides those incidences, I would still visit this hotel again, as the experience was satisfactory. Overall, it was clean, neat and comfortable. June 17, 2015
Rated 5.0 out of 5.0 by manager it was a quik buisness trip in and out, the service was very good, the room was great the staff reccommend a very good place for dinner.Check out was fast and accurate overall stay meet and exceeded expectations. June 12, 2015
Rated 2.0 out of 5.0 by overall stay We use this hotel for convenience. There are some minor areas that would easily make our stay more pleasant. I have mentioned them in the prior information requests. June 6, 2015
Rated 5.0 out of 5.0 by Excellent for the area The hotel is very convenient to I91 and I90 as well as Westfield and West Springfield. The hotel has always been clean and the staff very friendly. The rooms are always neat and clean. Never been disappointed. May 28, 2015
  • 2015-07-06T10:15:38.466-05:00
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