Rated 4.2 out of 5 by 189
Rated 5.0 out of 5.0 by burke89 Comfortable and accommodating
Stayed for 3 days with a party of 12 people in two rooms, and there was plenty of space to accommodate everyone. The breakfast alone was amazing! would stay at this hotel again, absolutely!
June 26, 2015
Rated 2.0 out of 5.0 by pmkeyo47 front desk
when we arrived on a Sunday afternoon, the front desk staff did recommend a restaurant downtown call the Tavern which was an excellent place to eat for dinner.
June 19, 2015
Rated 4.0 out of 5.0 by Virtuo Overall Good Stay
Stayed for a few nights recently and overall, it was a good stay. Was welcomed at the front desk at check in was immediately made to feel welcome. I stayed on the third floor and it was fairly quiet. Upon entering the room, it was clean and neat but the decor needed some TLC, as it was a little beatup. Being a newer hotel, I was surprised to see this, in all honesty. Further, for the price one is paying for a night, they could spend a little money and put higher quality and looking decor as well. Throughout my stay, the only interaction with staff was when leaving and entering the lobby in the morning and afternoons and they weren't very friendly. Upon leaving, the housekeeping was equally unfriendly. Besides those incidences, I would still visit this hotel again, as the experience was satisfactory. Overall, it was clean, neat and comfortable.
June 17, 2015
Rated 5.0 out of 5.0 by duke1212 manager
it was a quik buisness trip in and out, the service was very good, the room was great the staff reccommend a very good place for dinner.Check out was fast and accurate overall stay meet and exceeded expectations.
June 12, 2015
Rated 2.0 out of 5.0 by Graymond overall stay
We use this hotel for convenience. There are some minor areas that would easily make our stay more pleasant. I have mentioned them in the prior information requests.
June 6, 2015
Rated 5.0 out of 5.0 by Stone21966 Excellent for the area
The hotel is very convenient to I91 and I90 as well as Westfield and West Springfield. The hotel has always been clean and the staff very friendly. The rooms are always neat and clean. Never been disappointed.
May 28, 2015
Rated 4.0 out of 5.0 by cant think of a name Always reliable
I love staying at this hotel. I always get a nice quiet room and a good breakfast in the morning. They are very consistent. Room is always clean and internet works great.
May 26, 2015
Rated 5.0 out of 5.0 by Rae47 Great hotel
I made the reservation on the 15th so we had the last room which was the handicap room. There were 3 of us with only 1 bed, the couple that checked in before me got the last roll away bed so my son had to sleep on the floor. The next morning I went to the desk and spoke with Angel and he assured me that we would have a roll away bed. When we came back in for the night, the bed was there. I just wanted to thank Angel for his outstanding customer service. It stated on his name tag that he was a trainee, what a great job the hotel staff is doing training new employees.
May 23, 2015