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Rated 4.2 out of 5 by 202 reviewers.
Rated 2.0 out of 5.0 by No room cleaning and lousy internet Stayed 3 nights at the Westfield HIE and my room was never cleaned even after I complained to the front desk staff. Internet service was poor, especially in the Business Center. Their computers did not work properly, kept freezing up all the time. Staff did not appear to understand about the issues with the computers. I would not stay in this hotel based on the price they are charging. The service is not worth it. July 25, 2015
Rated 4.0 out of 5.0 by hotel review Some cleanliness issues, but over all good experience. July 19, 2015
Rated 2.0 out of 5.0 by Not what i expected I have stayed at this location before and this time returned the next day to extend my stay. Not only did I end up with a higher rate for the second night, I was given a room with a view of the garbage bin, it was excessively noisy due to guests upstairs and next door. I called the desk regarding the upstairs noise issue which was remedied for about 20 minutes, then continued. Also though the hotel posts a complete non smoking establishment, I believe the room I was given had been a smoking room at one time as the odor was still noticeable. I have stayed at this location before and was satisfied, but this time was not acceptable, especially at that rate, so I will be staying at another hotel on future trips. July 16, 2015
Rated 5.0 out of 5.0 by Our trip to Wesfield The hotel was in a great location, right off the Mass Pike. Easy in and easy out. The walls were a little thin, I could hear all the movement in halls during the night. Breakfast was very good, but the coffee needs to be moved away from the breakfast buffet - I waited 10 minutes to get a cup of coffee because people were waiting in line. Staff was great - but I had reserved 2 rooms because I wanted to pay for my sisters room and she ended up paying for her own - the rooms wre supposed to be paid for in advance. July 14, 2015
Rated 5.0 out of 5.0 by Very nice room, comfortable bed Traveling to attend a funeral. Was able to make reservation very easily on line the day before needed. Front desk efficient and checked us in very quickly. Two comfortable queen beds with loads of pillows. Free hot breakfast with plenty of choices. Definitely recommend this hotel. July 13, 2015
Rated 5.0 out of 5.0 by Convenient location and good value. The hotel is not too far from the highway and is nicely maintained. The room size, furnishings, bathroom and cleanliness were excellent. We had a good sleep and a very nice breakfast. There was a very good range of breakfast options available and good coffee. July 13, 2015
Rated 3.0 out of 5.0 by Really Not Thrilled Our first time at a Holiday Inn Express. When we entered our room, the temperature was set at 60 degrees. Freezing cold. Had to turn the heat on and leave the room for half an hour. The breakfast area was very messy, tables dirty, and hard to believe, no regular coffee. Empty. Not impressed for the price at all. July 12, 2015
Rated 5.0 out of 5.0 by Nice accommodations Very reasonable rates for accommodations compared to other hotels we stayed at during our New England trip. July 11, 2015
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