Rated 4.2 out of 5 by 160
Rated 2.0 out of 5.0 by Brooklyn911 They made it up to me, but...
First of all, I like this property. But when we visited, our trip coincided with a legion of kids here for hockey tournaments. They constantly screamed in the hallway and ran around, no parents in sight, and, sadly, hotel management was not around to stop them either. I tried to ignore this until one of the kids rapped on my door and rang the doorbell, then ran away. Finally, the kids pushed all the elevator buttons until it stopped working. A member of our party is in a wheelchair, so we were trapped for awhile on the third floor.
Finally, I'd had enough, and I contacted hotel management. They were apologetic (but the kids continued running wild.) Finally, a nice manager credited us for one night of a two-night stay. I accepted the gesture, but in the future I would suggest that those running the hotel require parental supervision of young, rowdy kids.
January 22, 2015
Rated 4.0 out of 5.0 by HockeyMom203 Nice Stay
We were in the area for a hockey tournament. Great hotel location right off the turnpike. The kids all loved the indoor pool and the breakfast was extremely convenient.
January 21, 2015
Rated 5.0 out of 5.0 by stevenme Excellent Value
I was very impressed with the Holiday Inn Express in Westfield. It had all the basics that you need including clean room, plenty of towels, free breakfast, LCD TV, and free high speed wireless Internet all at a bare bones price. I've stayed at several luxury hotels that didn't come close to the accommodations at the HIE that cost several times more. Highly recommended if you need a place to stay in the Springfield area.
January 20, 2015