Rated 4.4 out of 5 by 158
Rated 1.0 out of 5.0 by EDLWA Housekeeping LACKS attention to detail.
We were very disappointed with this location. Upon entering our room I find the bathroom was not cleaned. Unfortunately FOR US, the guest before us had a problem. FECES WAS VISIBLE on toilet and back of door. Gal on duty was very nice and offered to move us to another room, but I figured at that point, I was the best one to clean the bath. Didn't trust another room. I asked her to bring me cleaning supplies. She brought gloves and cleaning solution right away. I ensured the area was clean. The gal apologized profusely and seemed very upset. She was incredibly humble in what was a deplorable situation for a hotel chain such as HIE. Might be a one time slip up, but for this gal, once is more than enough.
My husband holds the membership. He went to front desk in the am to report issue. He was told he would receive 1,000 points on his account and only received 300!. Needless to say we will not be staying at this location again.
September 1, 2015
Rated 5.0 out of 5.0 by Petunia32 Amazing
Staff is great, friendly, they always have a smile on their faces. Really nice hotel.
August 28, 2015
Rated 5.0 out of 5.0 by Sancho26 Convenient.
This hotel has a fresh new look, since they just finish painting the exterior. Nice hotel, great service, friendly staff. I left the lights on my car on all night, next morning ready to leave my car would not start I asked the nice lady at the desk (Maria) if she could help me, she said yes right away and no more than 2 minutes my car was on and I was on my way to Canada. I really appreciated the help and I'm definitely coming back.
August 28, 2015